**UPDATE ADDED** This place is a complete fraud. My vehicle broke down and I had it towed on Jan. 23rd into Autonation Honda Thornton Rd as a first time customer, I have a 2017 Honda Civic SI with only ~31,000 miles. I thought I could get everything done and handled over the phone but now I’m realizing it made it easier for them to take advantage of me. My service rep, Caitlin, called and tried to misinform me on my vehicle multiple times so she could get me to approve repairs that I did NOT need. I grew around cars and racing so I wasn’t falling for it. They tried to charge me for “diagnostics” that were never actually ran and were solely based on the service rep’s “recommendation”, NOT an experienced mechanic’s. The service manager, Jeffery Brunette, told me a majority of their mechanics are NOT certified and are unsupervised. This place has done everything in their power to avoid doing warranty work, including lying to me about what is and isn’t covered by my warranties. Caitlin even tried to lie about their ability to provide a written estimate, I had to show up at the service center and complain to finally get one emailed to me. To my surprise, it showed a hidden repair she, nor the service manager ever mentioned needing to be done, which i found out later IS covered. Once I realized they were doing whatever it takes to avoid covering the repairs under warranty, I contacted corporate and they confirmed everything was indeed covered yet autonation STILL refused and wanted to charge over $4,0000 replace the clutch and flywheel. Caitlin also informed me multiple times that if I wasn’t going to have the repairs done that they would start charging me $35 a day for each day my vehicle was there. I was shocked since my vehicle had been there 3 days so I had my car towed somewhere else as soon as I could. The tow truck driver that came to take my car to another service center told me that mine was the 3rd car he has picked up today from this service center because they clearly don’t know what they are doing or they’re trying to rip people off. I contacted Honda corporate to send in a formal complaint and set up a claim to make sure I didn’t not go through this again since they preferred I go to a Honda Dealership for warranty repairs and authentic Honda parts. They were also very surprised to hear Autonation Honda has unsupervised, uncertified techs diagnosing and repairing vehicles. Do yourself a favor and choose somewhere else if you need work or routine maintenance done, dont say I didn’t warn you! **UPDATE*** **2/15/2020 Reply to Owner’s Response ** I knew I’d eventually get y’alls copy and paste response. I just want everyone to know, MY ISSUE HAS NOT BEEN RESOLVED NOR HAS IT EVEN BEEN ADDRESSED. No, I will not give you a chance to “fix or redeem” yourself for my own safety and sanity. First of all it’s concerning the responses leave out the actual general managers contact info, like name, direct number or an extension. Before I had my vehicle towed away from Autonation, I was desperately trying to get in touch with someone who was above the service manager, or really anyone who was kind and could help resolve all the issues. So I had already called that number for help, you have it listed in all of your automated responses for the negative google reviews. Im sure no one is shocked to hear it directs to the front desk of the dealership where I was rudely informed the general manager is not in, and she has no idea when he would be but when he gets here he usually goes straight into meetings all day. She said she could take a message but I asked if she could send me to his voicemail, don’t know where the call was directed to then but their was no voicemail set up so I have no idea if it even reached the general manager seeing as how I NEVER got a call, email, or anything back and it’s been over two weeks. Don’t be fooled like I was...multiple times..
Billy
Feb 15, 2020
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