Recent Reviews from AutoNation Honda Thornton Road

This was the 4th Honda that I have purchased, my first being from this store as the others were from dealerships in Florida and I was absolutely not impressed with the store. My husband and I roamed the lot for quite a bit, were never greeted until we got into the store whereas I don't believe the salesman ever told me his name through introduction even though this purchase was for me. We got the usual runaround with the pricing of the new vehicle and then had issues negotiating the pricing of my trade in which was low in comparison to what was offered on KBB. Although I wasn't in any rush to purchase a new vehicle, the salesman didn't appear to be very informed on the Honda Pilot Elite which was what I was interested in. Thankfully I had done my research and was familiar with the car (and brand since I have always gotten Honda vehicles in the past) so it really didn't take much effort from the salesman to actually sell the car. He didn't seem to know much about the car let alone the features so I definitely couldn't have relied on him if I hadn't known already. Once my husband and I were cleaning out my previous car to transfer my items to the new car, I was disgusted by how the service department neglected to actually clean the interior and when approached about the topic, I was met with hostility and an attitude and a statement of "that wasn't my job" by the gentleman who I assume was from the service department. I proceeded to tell him that I had expected the watermarks on the console in addition to minor dirt spots on the cars interior to be wiped down if not detailed and he walked away making the salesman eventually do it. This is a brand new, top of the line Elite edition that I just spent a lot of money on so I don't think I was asking for much but a little extra attention to detail would have been nice. The customer service, specifically the situation at the end of the sale sealed the deal for me and I will NOT return to this dealership nor recommend it to anyone as a result. I have never received this type of careless attitude and lack of concern for the customer satisfaction through previous sales of a vehicle!

Amy Krohne May 10, 2018

bowen08 May 10, 2018

Amy B May 10, 2018

My experience started well but ended poorly. I negotiated the price by email and over the phone a week before I arrived at the dealership. Their price was much better than that of my local dealer so it was worth my time to drive from North Alabama to the Atlanta area to buy my car. When I arrived my sales representative met me and we went outside to look at the car. The sun was shining and the car looked great! She showed me some of the features and how to pair my phone. Then we went back inside and were done with the paperwork she was responsible for in about ten minutes. She then brought over the finance office representative. The business office representative introduced himself and said I should wait in the lobby for him to do the paperwork for my signature. An hour passes and I'm still waiting in the lobby. I speak to my sales rep and she goes to check on the paperwork. She comes back and says I should continue to wait in the lobby, that it will be just a few minutes. 20 more minutes pass and I'm still waiting so I speak to the sales rep. This time the finance office rep comes out and takes me to his office where he fumbles around for another 20 minutes. It turns out all the "paperwork," including signatures, is done on the computer. He is on his fourth day on the job and the close-the-deal process is sufficiently complicated that extensive training is required. And he needs much more training for the necessary skills. Finally he gets his supervisor to coach him through the process of getting my signatures on the laptop. The old way of doing it on paper was much faster, back in the day. Over two hours to buy a car when the deal was already negotiated! That is not the end of the saga. While we were closing the deal, the sales rep took the car back to "detailing." When they (FINALLY!!) gave me the keys, We went out again, walked around the car and I was on my way back to North Alabama. I am very happy with how the car drives and all the features of the car. But . . . When I got home I put the car in the garage and raised the hood to look at that sweet turbocharged engine. That's when I noticed the scratch. Under the overcast skies I couldn't what was readily apparent under my florescent trouble light. There was a large scratch on the right front fender. A small part of the scratch went all the way through the paint. I called the dealership on Monday (after buying the car on Saturday) and, an interesting thing; nobody would return my calls! So I'm on my own. I was able to repair the scratch myself with touch-up paint and polishing compound. But that should not have been necessary. Would I recommend this dealership? NO!

EngBob49 Nov 21, 2017

To start, this dealer gave me a really great deal on my new Civic; much better than my local dealer. So, if you want to save on your purchase, proceed. Just expect to spend a lot of time at the dealership. And inspect your car closely. My sales representative did a good job working out the price by phone and email and when I arrived she met me at the door and we looked at the car and it was great. The sun was shining and it was perfect but she was going to take it to "detail" while I worked with the finance office. She and were done with the paperwork in less than 10 minutes. The finance office rep came out and introduced himself and said it would be a few minutes preparing the paperwork. An hour later, I'm still sitting in the lobby. I speak with the sales rep, she goes to the finance office, the finance rep comes out and apologizes and says , "Just a few more minutes." 15 minutes later he comes out and apologizes again, saying I can come back. His body language doesn't inspire confidence. He fumbles around trying to enter the data into the computer but can't get the laptop to work. It turns out there is no "paperwork.' It's all done on the computer and signatures are done on the laptop. (So why was I waiting for over an hour for "paperwork.") He was on his 4th day at his new job and apparently had not completed the training necessary to close a sale smoothly. Finally, he goes and gets his boss, who talks him through the process. Once all the paperwork, with computer-captured signatures, comes out of the printer, I'm on my way. Only two and a half hours after arrival. At this point it's overcast for my last walk around the car. (This is an important point for later.) The car drives great, and I'm really happy during the three hour drive home. When I get home it's dark and I'm looking under the hood at the fantastic turbocharged engine when I see a big scratch in the right front fender under the light of my florescent trouble light. Part of the scratch goes all the way through the paint! I called the dealership several times the next business day but can't get anyone to return my call. (Funny; they returned my calls promptly when I was a sales prospect. When I had a problem, not so much.) I fixed the scratch myself with touchup paint and polishing compound. If I wasn't competent with tools I would still have an ugly scratch - ONE STAR FOR YOU, AUTO NATION!!

EngBob49 Nov 20, 2017

UPDATE!!! When you see these negative reviews, and see that someone responds below acting as if they want to help and to call them, please don't be fooled by this. Nothing was ever done to actually make the issue better. They dance around on the phone, act concerned, but change nothing, and do nothing to make you whole again. Don't know what is so hard about providing all around good service but this dealership falls very short on all fronts. Avoid them if you can! By far the worst service department I have ever been to. Sadly this is the nearest Honda dealership to me even though it is almost an hour from my house. Because of the distance I have been stuck using them for my factory servicing. I have brought my odyssey there three times and had horrible experiences each time, but will only speak to the worst two. Experience 1: The first time I came in I needed to have some recall work done and while I was there wanted to go ahead and have the brakes done. I made an appointment for Saturday morning at 7 am, was there ten minutes early, and gave them the car. I went to the waiting room to wait as I was told it would not be too long of a wait. I got restless and walked around, behind the building I found my car sitting there, not being worked on. This was 45 minutes after I had gotten there. When I confronted the service person about this they told me that the service techs don't even get there until 8 am. So I was there an hour longer than I needed to be. On top of all this the staff was not apologetic and was a bit rude when I spoke with them about this policy of setting appointments when the techs are not even there. Experience 2: The last time I had my car serviced there they replaced the power steering pump. It was not that long ago and it was making noises and not doing its job well so I called in to ask if it would still be covered under a warranty due to how long it had been. The woman I spoke with said that if it was hard to steer that it would be covered under a campaign and that I should bring it in. I made an appointment for the next morning at 7 am. While I was on the phone I mentioned that there were a couple recalls that I had gotten letters about that also needed to be taken care of. I arrived at 7 the next morning and waited almost 20 minutes before a service person helped me check in my car. As he was checking me in I noticed that the only work listed was the power steering, not the 2 recalls. When I mentioned that the service adviser wrote it all up and said "your dropping it off right?" I said no and he was surprised and told me that the two recalls take most of the day to fix. Because of this I said never mind to the recalls and just take care of the power steering. After 3 hours of waiting I realized that the service tech was performing the work I specially said not to. I was there for 4 hours waiting and no one seemed to care. When I was looking for someone to actually listen to my complaints a sales manager tried to help me but was not helpful. LONG STORY SHORT, THEY DON'T LISTEN, TAKE FAR TOO LONG TO HELP YOU, AND DON'T CARE ABOUT YOU OR YOUR TIME. AVOID THEM AT ALL COSTS!

Aaron von Cannon Oct 19, 2017

By far the worst service department I have ever been to. Sadly this is the nearest Honda dealership to me even though it is almost an hour from my house. Because of the distance I have been stuck using them for my factory servicing. I have brought my odyssey there three times and had horrible experiences each time, but will only speak to the worst two. Experience 1: The first time I came in I needed to have some recall work done and while I was there wanted to go ahead and have the brakes done. I made an appointment for Saturday morning at 7 am, was there ten minutes early, and gave them the car. I went to the waiting room to wait as I was told it would not be too long of a wait. I got restless and walked around, behind the building I found my car sitting there, not being worked on. This was 45 minutes after I had gotten there. When I confronted the service person about this they told me that the service techs don't even get there until 8 am. So I was there an hour longer than I needed to be. On top of all this the staff was not apologetic and was a bit rude when I spoke with them about this policy of setting appointments when the techs are not even there. Experience 2: The last time I had my car serviced there they replaced the power steering pump. It was not that long ago and it was making noises and not doing its job well so I called in to ask if it would still be covered under a warranty due to how long it had been. The woman I spoke with said that if it was hard to steer that it would be covered under a campaign and that I should bring it in. I made an appointment for the next morning at 7 am. While I was on the phone I mentioned that there were a couple recalls that I had gotten letters about that also needed to be taken care of. I arrived at 7 the next morning and waited almost 20 minutes before a service person helped me check in my car. As he was checking me in I noticed that the only work listed was the power steering, not the 2 recalls. When I mentioned that the service adviser wrote it all up and said "your dropping it off right?" I said no and he was surprised and told me that the two recalls take most of the day to fix. Because of this I said never mind to the recalls and just take care of the power steering. After 3 hours of waiting I realized that the service tech was performing the work I specially said not to. I was there for 4 hours waiting and no one seemed to care. When I was looking for someone to actually listen to my complaints a sales manager tried to help me but was not helpful. LONG STORY SHORT, THEY DON'T LISTEN, TAKE FAR TOO LONG TO HELP YOU, AND DON'T CARE ABOUT YOU OR YOUR TIME. AVOID THEM AT ALL COSTS!

Aaron von Cannon Oct 18, 2017

Today I took my car in for an oil change that I had made an appointment for yesterday. I was instructed on the phone to look for Daniel at 11:30AM August 1st, 2017. When I pulled into the service lane I was immediately greeted by Daniel Martin (his card says Kerry Martin). Daniel asked me what would they be doing for me and I said an oil change. Don't need an air or cabin filter, just the simple oil change. I was with my 4 year old son and his mother and was curious to why the oil change was taking so long when it didn't appear that busy. I waited patiently and 90mins later Daniel let me know I was ready to go via phone call. While going over the service checklist and paying for my service Daniel informed me that a recall on the passenger side airbag was performed. I mentioned how they should advise customers before doing anything extra and he appeared to agree. He genuinely seemed concerned about passenger safety (he's a good guy, I can tell). So I pay and take my invoice and go to my car. I am now going to check that everything in my car still works now that I know my dash has been opened up after being told, and because everything was moved around (glove compartment was in disarray, phone mount moved etc.). Everything seemed to be working fine, but then my girlfriend and I both noticed the two 3 to 4" cracks running along the center of the dash. The portion of the dashboard that shrouds the stereo and environmental controls was broken. I asked Daniel if he can come take a look at my car with me and he hastily agreed. I showed him the damage and he seemed to feel really bad about it. He offered me 2 free oil changes and more. But I am from NJ and probably won't be able to redeem any of the perks he offered. My girl suggested I get a refund for the oil change I just paid for so I asked Daniel about it. He explained the procedure was more involved than me simply getting my cash I paid back, so I said to just leave it alone. I didn't want to inconvenience him too much because I knew it wasn't his fault. And I felt bad that HE felt bad (because I'm a sucker?) Anyway what REALLY hurts is that the technician who did the work HAS to know he broke the piece, but said nothing of it. I also cleaned up some oil that looked like it was spilled around the cap under the hood because I was looking for what else could have been done wrong after having my dashboard broken. No ethics, wouldn't want someone this rough to ever touch my car again. So here I am, I paid my $40 for my oil change service, received recall service I did not consent to (but I am grateful for the reasoning), and my dash board has 2 big cracks in it that I can worry about getting bigger as the car vibrates and flexes during temperature changes. 5 stars to Daniel and the rest of the AN staff that seemed really friendly, 0 stars if I could for damaging my property and not having the decency to let me know about it. Shameful. Thanks Daniel for being so understanding and I think you realize I am more upset on principle than the actual damage to my vehicle. -James Hogan

James James Aug 1, 2017

I took my car in to Auto Nation Honda on Thornton Road on July 5th for an oil change as I regularly get my two cars services there. While there they informed me that there was a recall on air bags. They service my car and gave me a sheet that summarizes the oil change, air bag repair and a performance multi-point inspection that itemized my battery as "Green" meaning in good standings, according to the service person Treslyn. I drove the car home and parked it. The car was not driven on July 6th. On July 7th I drive the car 10 minutes from my home on interstate 285 and it stalls on the highway. I call Honda and was assigned to Amy. I explain my situation to her and she tells me Honda assumes no responsibility for the malfunction of my car because of the year and mileage (2012 Crosstour/ 83975 miles) despite it being in their shop two days earlier. She further let me know that I was responsible for getting the car towed to the dealership. Before letting her hang up I ask for her name again, she says Amy. I ask her for her last name to ensure I make contact with the correct service person and her response is "Just Amy". I asked her two more times and she continues to say "Just Amy". I then request to speak to a manager, "Just Amy" sends me to voice mail. When I get to the Dealership all of the service personnel have name tags on except one female. Of course it was "Just Amy". I elected to have someone else assist me. Amber was the Service Person assigned to me. She was adequate. She informs me that it would be two to three hours before my car could be check. So now I have to find my own way home. An hour later I finally get a call back from the manager Mike. I begin explaining the days events. and his response was" let's get past all of that", then he offers me a rental car after I've already made it home. My husband and I both drive Honda cars and were loyal patrons at the Thornton Road Dealership, but this one bad experience has most certainly changed our strong connection with this dealership and this car brand.

Staci Ackerman Jul 8, 2017

I arrived at the dealership and was "attacked" by salesman Mario at the door. I asked for Caria who I had an appt with and he promptly said "i'll help you". I asked for her again and he replied that she wasn't in yet and that he'd help me. Very aggressive. Sitting at his desk i was greeted with crosses, bible, proverbs, felt like a mini church, not exactly enjoyable. The deal started poorly when his initial price didn't even match the offer I was supposed to be getting by using USAA purchasing which is how I ended up at this dealership. He promptly corrected it, but it was frustrating that I had to do that. He lowballed me on the trade-in making his offer no different than any other dealership I was working with that week. I ended up getting an acceptable deal because I was tired of car shopping. After I finished the paperwork and got a few extra add-ons. I was outside getting ready to get in my car and I asked about the paint protection. They hadn't done that because they didn't know I purchased it. So no new car for me. I brought it back that Saturday to have the paint and leather protection put on. After asking for a loaner car, Mario put in a fun Civic, and he asked that I get him a biscuit from Bojangles while I was out. not a problem. I bring it back and he says thank you. I stand there, nothing. Later I bring him the receipt for the breakfast. He says thank you. I would have never expected that a customer would buy the salesman breakfast, especially such a religious one. I mentioned it later to the finance lady who replied "yes, mario does that to everyone he can". She came back and gave me $2 of the $5.50 that he owed. My car was finally ready and I happily left. Lucky for me I have a private honda shop to do all of my service. Edit 5/28/2017:. After 3 unreturned phone calls regarding not receiving my license plates, I had to drive back to the dealership just to get anyone's attention. They told me I'll have to go to my tag office and go get a tag. Meanwhile my temp tag will be expired and I risk getting pulled over. No one from any single part of this company has ever returned a phone call or email. Once I'm done with this purchase I will never return to this abysmal place.

Craig Spreha May 28, 2017

My name is Quadre jones I recently bought a car from Honda Auto Nation Thornton Road 10 months ago great buying experience but about 4 days after I purchase my 08 dodge Durango I had a problem with the engine come to find out it was a misfired in cycliner 6 so if course I took it back I was told the problem was fixed ok that's fine car running better I'm happy again so a month goes by same problem happen so i take it back they fix it again this happen for 10 months so at this point im not happy so I bring the car back to Mr Thomas Howell in service he tell me hold let me get you a rental going because he already knew the problem with my truck so he comes back and tell me his manger Lynn Freeman declined my rental so I was confused and I had to be to wrk so I left called the next day Mr. Howell said the same thing to me his manager not approving it so I called corporate and left a voice message because no one answered within 30 minutes I got a call back from honda and they put me in a rental so I been in this rental for 30 days with no call from Honda Thornton Road I called once a week for those 30 days still talked to Mr. Howell he said he still hasn't heard anything so Mr Howell made it his responsibility to get back with me which he did and I appreciate that but he said he still hasn't heard anything from his manager which is Mr James Lawson so I called service Friday and talked to Mr.Anthony Blount and said he would get back with me so Mr Blount never did I called back Monday he knew who I was and told me he was going to call me right back he was going to talk to his manager and see what needs to be done he never call hours goes bye and still no call from Mr Blount but I received one from a sale associate Ellis to offer me a new car but they wasn't going to pay for my 08 dodge Durango so he said let me talk back to my boss and I never received a call back so I called and was put on a long hold from Mr. Blount so I drove to Honda and went to talk to Mr Blount while talking to Mr Blount he tells me that I have to pay for my car problem which is a reoccurring problem I had since I bought the car so at this point I'm hot because I'm like I'm not paying for that because you guys never fix my car properly you guys did these Band-Aid fixes on my car it's still not fixed so I continued to tell mr. Blunt that I'm paying a car note for something I don't even know if you guys are really fixing so I asked him are you guys going to to pay my car note he says no I said okay so I need to hear something about my car then so he has nothing to say about my car other than they're just not hearing about it from service till Friday 12/16/16 so then he asked Mr Jon king do you want to talk to him so Mr Jon king and I spoke and he said that tomorrow 12/19/16 he going to talk to service and see what needs to be done so far Mr Jon king sounds like he going to deliver. will keep u guys posted on the next steps to let you guys know if you should truly purchase your next car here what I don't understand why didn't the owner of this car lott Lynn Freeman hasn't made it his priority to speak to me about my problems it's no way I should have to speak to 9. Different people before I even had to Google who was in charge of this facility maybe this way I can be heard instead of getting the runaround on The Daily like I said I refuse to pay a car note on something I have no knowledge as to where you guys are fixing it my car. Thanks hope I helped someone will let you guys knw what was done for me.

Quadre Jones Dec 20, 2016

I called dealership to get a recall complete and to get an extra key made for my Honda Pilot. The receptionist I spoke to said that I would be able to get both services complete the same day. The day I arrived my service advisor Michael Moore told I that they did not have any more keys in stock and it would take a few more days for it to come in. He told me to call back in a few days and they should have the key. After calling back a few days latter I was told that they still dont have the key and I would have to order it and it would be in the following day. I called back the next morning to verify that the key was in stock and it was. When I arrive latter that day and drove into the customer service area, I got out the car with my two children. I was immediately greeted but waited about 5-7 minutes before someone was able to help me. I dont understand why the guy that was 5 feet away from me playing on his cell phone could not assist me nor lift up his head long enough to even know I was waiting. The service advisor Jeff finally asked me what service I needed. I explained to him I need a new key and he told me to hold on and he would be right back. 15 minutes later Jeff never came back. Another service advisor came over and asked was I being helped. I told her that Jeff was helping but never came back. She told me to leave my keys in the car and have a seat inside. 20 minutes later I noticed that my car was still in the same place and no one had came inside and said anything to me about the service. I went back outside and asked Jeff what was the status of my car and he told me that he didnt know and that he originally told me that he was busy working with someone else. I then asked him if he could find out and he said that he was about to leave work. I told him dont worry about it I would find out. I asked another service advisor to speak with the manager. When I was talking to the manager about the issue he looked as if he was preoccupied. I explained what was going on and never apologized but said he would have someone help me. I told him I usually get my car serviced at the Honda dealership in Marietta, GA and I will be going there. He responded ok and bye. I got in my car and left. This has been the worst Honda dealership and customer service I have ever experienced. I will never be going back to that location. If you want great service go to Ed Voyles Honda in Marietta.

unhappy147 Sep 28, 2016

When I purchased my car on 6/19, I noticed two defects before pulling off of the lot, which the management team assured me they'd be able to repair if I set up an appointment with the service department. I made the appointment and brought my Accord in early in the morning to have the carpet and minor dent in the driver's side door chrome trim repaired, only to be told that they couldn't repair it that day and had to order the parts, and that I would need to make a second appointment to get it repaired. They told me at this time that it would be an all day repair once I brought it back in, so I would need to make my appointment for very early in the morning. I travel for work Monday through Friday, and the only day I can make appointments for is on Saturdays since I'm always traveling out of state for work during the weekdays. My appointment to get everything repaired was for today at 9am. An hour and a half after dropping my car off, I was called by the service center to inform me that the tech could not repair both items on my car today, and it would actually be a 2 day job to replace the carpet and driver's side door chrome trim, and that they were still keeping my car all day today until 5pm to replace only the trim, and that I would need to bring it back a third time in order to get the carpet replaced. I reminded them that they promised me twice that this was only a one day repair for minor cosmetic repairs, and they told me that the tech just couldn't get both done today now. This service department has no regard for its customers' time, and has lied to me on two occasions already, putting me at a huge inconvenience to not have my car for yet another entire day on my only day off for the week. Now I have to make a 3rd appointment and waste yet another entire day out of my very few precious days off that I have throughout the month due to their dishonesty. Very disappointed here with the "service" provided at this location. My initial buying experience at this dealership was great, and it's sad that's been ruined by the service department.

sarah biasiolli-levine Aug 27, 2016

This review is part 2 of Tanya Claxton's review. She described how she was treated trying to pick up our car and I am now giving details about the job itself. I am leaving this review because even though I spoke with James Lawson at Honda and he apologized for her experience, he said he would be calling me back on Friday after he spoke with the tech and got more details on the repair so we could come to a resolution. That was 2 weeks ago today!! I have waited patiently and now can only assume he is never calling back. So here we go: Wife dropped off our car to your shop at around 6am. we had an appointment already scheduled via your online appointment option with explicit instructions that the check engine light needed to be fixed as it was not lighting up during the key on, key off portion of my emissions test the day before. She also wrote explicit instructions on the key envelope that customers leave in the after hours box, stating the same. It was our intention to leave the vehicle there for the day and have me available for questions or concerns, as she was tied up in a conference all day. THE MALFUNCTION INDICATOR LIGHT WAS NOT FUNCTIONING, NOT LIGHTING UP. Through someone there not reading or listening, it was decided by honda that the MIL WAS coming on and that is why it failed emissions. So, HONDA decided it needed a new 02 sensor, without even noticing that the MIL was NOT functioning. Understand that it PASSED this part of emissions the DAY BEFORE, having all this replaced with a new catalytic converter last year. HONDA had it in their mind that my MIL was functioning, and that, INCREDIBLY, it was in fact ON!!, as this was stated multiple times to me by your nasty female communicator. I tried repeatedly to convince this woman that the MIL light was NOT FUNCTIONING. $600 later, I give my wife get an update, telling her that the 02 sensor was replaced. IMAGINE her dismay, knowing that this thing was already replaced and WAS NOT TRULY THE ISSUE!!!! After the $600 replacement 02 sensor is shoved down our throats, HONDA finally realized, HEY! This MIL is not working! Then they decided the whole cluster had to be replaced. Well, that was it, we said NO WAY! Now, I know HONDA never even looked at the specific problem stated; THEY never listened to the customer, causing financial hardship and frustration FOR NO APPARENT reason other than the fact that THEY are incompetent. I took the car to another mechanic, with great reviews in regard to his service, by the way. He found a piece of black electrical tape blocking the MIL indicator from being visible in the dash during key on/key off. Alas, this was a deception caused by the person whom we purchased the car from, not anyone else's fault. However, the light was functioning properly, just unable to be visualized due to the deception. Had you focused on the issue that was explicitly described, you would have found this to be the ONLY problem with the MIL. The 02 sensor DID NOT need to be replaced. Thanks for teaching me a valuable lesson.

Rick Crane Oct 30, 2015

By far the worst service department I have ever been to. Sadly this is the nearest Honda dealership to me even though it is almost an hour from my house. Because of the distance I have been stuck using them for my factory servicing. I have brought my odyssey there three times and had horrible experiences each time, but will only speak to the worst two. Experience 1: The first time I came in I needed to have some recall work done and while I was there wanted to go ahead and have the brakes done. I made an appointment for Saturday morning at 7 am, was there ten minutes early, and gave them the car. I went to the waiting room to wait as I was told it would not be too long of a wait. I got restless and walked around, behind the building I found my car sitting there, not being worked on. This was 45 minutes after I had gotten there. When I confronted the service person about this they told me that the service techs don't even get there until 8 am. So I was there an hour longer than I needed to be. On top of all this the staff was not apologetic and was a bit rude when I spoke with them about this policy of setting appointments when the techs are not even there. Experience 2: The last time I had my car serviced there they replaced the power steering pump. It was not that long ago and it was making noises and not doing its job well so I called in to ask if it would still be covered under a warranty due to how long it had been. The woman I spoke with said that if it was hard to steer that it would be covered under a campaign and that I should bring it in. I made an appointment for the next morning at 7 am. While I was on the phone I mentioned that there were a couple recalls that I had gotten letters about that also needed to be taken care of. I arrived at 7 the next morning and waited almost 20 minutes before a service person helped me check in my car. As he was checking me in I noticed that the only work listed was the power steering, not the 2 recalls. When I mentioned that the service adviser wrote it all up and said "your dropping it off right?" I said no and he was surprised and told me that the two recalls take most of the day to fix. Because of this I said never mind to the recalls and just take care of the power steering. After 3 hours of waiting I realized that the service tech was performing the work I specially said not to. I was there for 4 hours waiting and no one seemed to care. The worst part of this whole process was that they did not even fix what I came in for and told me that there was no warranty on the power steering pump. When I was looking for someone to actually listen to my complaints a sales manager tried to help me but was not helpful. LONG STORY SHORT, THEY DON'T LISTEN, TAKE FAR TOO LONG TO HELP YOU, AND DON'T CARE ABOUT YOU OR YOUR TIME. AVOID THEM AT ALL COSTS!

avoncannon Dec 2, 2014

Aaron von Cannon Dec 2, 2014

I visited the Honda AutoNation on Tuesday November 11th, 2014. As I approached the front door I was greeted by a sales representative sitting in a showcase vehicle parked near the front door. The representative (Andre) asked if I needed some help, to which I replied yes. He asked what I was looking for. I told him a 2014 or 2015 Honda Civic Coupe EX. He immediately asked if I would be financing. I told him yes. He told me to follow him and that he would show me a car. As we were walking towards the car he wanted to show me I asked him what type of car he was just setting in. He replied "you don't want that. Thats outside your budget." I said "How do you know?" He said "It's $40,000." Obviously I can afford the vehicle and I did not appreciate being stereotyped in such a way. Unfortunately, he didn't stop there. He proceeded to walk me towards cars with the price written on the front window. I noticed that this is usually the characteristic of a used vehicle. I said "Are these used cars? I don't want a used vehicle." He replied, "I am just trying to work with your budget." Yet again, I am insulted and totally turned off by the dealership. Once he realizes that I don't want a used vehicle he walks me toward a 2015 Honda Civic Coupe EX (which is the exact car I was looking for). He asked me if I would like to drive it, I said yes, and he went to retrieve the keys. As we were driving he says "I am sorry if I offended you. When you walked up I thought you were 17 years old. I have a lot of young girls that come here that have caviar taste and hot dog money." At this point I am totally turned off and ready to leave. Once we got back to the dealership he immediately tries to hustle me into signing an application before even talking to me about the options or price. I immediately pull out the papers I obtained while doing my research. He replies "you are one of the only young black girls that has actually done their homework. Most people come in and haven't done there homework and it isn't my job to educate them." He then goes on to tell me about a young lady that purchased a car and ended up with a $400+++ car note with 8.9% interest. I am highly dissatisfied with this dealership. I was insulted and discriminated against. And to set the record straight, not only do I have impeccable credit, but 2 jobs in academia that I absolutely love, and the ability to purchase my car in cash if I chose to. It is ridiculous that I was treated so rudely as I was a genuinely interested customer that was ready to make a purchase.

Whitney Sparrow Nov 14, 2014

Whitney1088 Nov 13, 2014

Where do I start. The salesperson was great. Really everyone had a great personality. I purchased a 2008 Scion TC on Saturday March 01, 2014. After 7 days(March 8, 2014) of having the car I noticed leaks. Took it back to AutoNation Honda of Lithia Springs, GA on the 9th day ( March 10, 2014) of having the vehicle I was informed that the front axles were leaking which were supposed to have been fixed prior to me purchasing the vehicle, Took it in on the 14th day (March 15, 2014) to have repairs. Repairs were done. Adviser was very courteous and pleasant. On the 17th day (March 18, 2014) had to return because of engine light being on. They conducted a check and I saw the code P0455/ purge valve, which is an engine problem. After conducting the work on the car they came and got me and stated it was a loose hose and was told if the engine light comes back on in a couple of days to call. The engine light did come back on and I did call but the adviser I dealt with wasn't there. I set up an appointment to return for the same problem, engine light, on 20th day (March 21, 2014) of having the car. I was then informed that the purge valve needs replacing. They knew this on the 17th day (March 18, 2014) when I took it in. One of the service men made a statement to my adviser that the part should have been ordered on the March 18, 2014. My adviser then explained that the part needed to be ordered and she would call by Tuesday, March 25, 2014 at 12:00pm. No call. I ended having to call twice that day. Very apologetic when I did talk to her. I was then told the part wasn't in and that she would call when they receive it, Got a call today (March 26, 2014) and was told that the cost of the repair would be $710.00 plus taxes. What I didn't tell you is that not only do I have their 3 month warranty I also purchased an extended warranty. This is very disappointing to me and it's amazing how people can take advantage of others. My next step is local news and an attorney. Know your rights.

Dione Wilson Mar 26, 2014

I don't even know where to begin. My husband called them a little over a week ago about a Civic Si he saw online. One of their eager sales associate got in touch first thing in the morning the very next day. He made an appointment to see the car and made the 4 hour trip out there on Saturday. The car drove out there was to be traded in. My husband really liked the car and the only thing bad about it was the paint on the hood. They offered to paint the hood and gave my husband a rental car to use until they brought the Civic to us. Great! They made an awesome deal, that's what I call good customer service! They arranged for the Civic to be brought to us on Wednesday. My husband calls the dealership Wednesday to check up on meeting time and was told that they didn't know where the car was and that they would call him back shortly after talking to the body shop. After a few hours my husband called back to check on the status of the car and had to leave a message for Jackie Jackson. No one ever returned the call so he called back around 5:30 that evening and Jackie told him that the car was done but needed to dry over night but would Be delivered to my husband the next morning around 8 or 9am. At 10am my husband had heard nothing so he called and asked for Jackie Jackson and was told that he didn't come in to work until noon. How can you drive a car to savannah at 8 am if you don't get in until noon...thanks for letting him know! So he asked to talk to Ron Shirley. Ron called the body shop and told my husband that the car was not ready yet because it needed to dry. Well, what was the car doing all night then if not drying? He said that he didn't really want to drive the car to my husband if it wasn't morning time and it wouldn't be ready until that afternoon. Ron said he would call him back later that afternoon around 3 and let him know what was going on. My husband called Ron at 3:30pm to inquire the status of the car. Ron said that it needed a few more hours and that the body shop was going to drop it off at the dealership that night so it would Be ready for him to drive to my husband first thing in the morning and that he would be here for sure before 3:30pm when my husband got off of work. At 11:30am my husband called Jackie Jackson to see if Ron had made it on the road yet and Jackie to says he's sitting right in front of me with a customer. Ron had said on Thursday that Friday was his day off. So how is he sitting at work with a customer hours after he said he was going to be bringing the car to my husband. And if you're not going to make it, a call sure would be nice. So my husband asked Jackie when he is going to get going. He said he would find out where the car is and call him back. Low and behold there was no call back. So my husband called Ron Shirley to find out when he was going to leave. Ron told him that it was't ready and it needed to dry more. The car has now according to them, been drying for 3 days. Ron Shirley (the one who offered to drive the car) also stated that it was going to irritate him to HAVE to drive the car all the way to my husband. So my husband called Jackie Jackson back around 2pm and Jackie told him that Ron was finishing up with a customer and would be leaving in about 10 minutes. So around 8pm my husband called Jackie to find out if Ron needed help with directions because he hadn't heard anything. Jackie told my husband that Ron was sitting at his desk closing a deal with another customer. But assured him that Ron would be leaving very soon to bring that car to him and would be here around midnight. An hour later the internet sales manager called my husband on behalf of Ron Shirley and stated that Ron was not going to be able to make it tonight, and "probably" would not bring the car until Sunday or Monday. Now this is getting ridiculous. So my husband asked for the general manager. He was told he was not there but that someone would call him back.

Dave Jul 1, 2013

AWFUL EXPERIENCE----DON'T BUY A VEHICLE HERE----- IT IS A NIGHTMARE. In July, my husband and I (6 months pregnant) were shopping for a 2012 Honda Pilot Touring. The Internet Salesperson Steve Shaddox offered us the best deal which he stated on the phone included a 120000 mile bumper to bumper warranty (a $1700 value). After being at the dealership for over an hour and completing most of the paperwork, I questioned about the warranty that was told to my husband and was told that it was extra. Frustrated but still wanting the Pilot, we purchased it anyway. That was the beginning of the nightmare. There have been problems after problems since. After having the remote start installed everything went to hell. The navigation, AC and radio kept cutting off and no one could figure out what was going on. We had to take the brand new Pilot back to the dealership 3 times while they gave us a crappy civic and then an accord to drive (nothing equal to the $40,000 vehicle that we purchased that they had). Not only did we have to take it back 3 times but they had it in their possession for 20 out of 30 days. Ridiculous!!! Not to mention that they put over 1000 miles on my brand new Pilot. (By the way, according to the Lemon Law for GA if you have to take it back more than 3 times and anything else goes wrong within the next 2 years or I have to take it back to them for more than an additional 10 days, it has to replaced or refunded). I contacted the manager, Dave, about the problems and getting a new Pilot and he assured me that things were fixed and if there was anything else I needed to contact him. So I called him a few days later to see about getting a free extended warranty for all the trouble and inconvience that they had caused me (now 8 months pregnant). The manager did not even have the professionalism to call me back but had a service employee call and offer me a "great deal" on a 100000 mile warranty for $1700. Funny, since their financial person offered me the same warranty at signing for $1500. I am no spending another dime with this crooked dealership. In fact, I will doing everything in my power to let everyone know what type of dealership they are and hopefully prevent anyone else from going through this nightmare. I will never go back to Team Honda or any other Team dealership!!!!!

Ashlie M Sep 20, 2012

I Worked with Tina at Team Honda. She got me a great deal on a 2011 Odyssey. I was so pleased with the deal that I agreed to her request to provide a credit card to make a $500 security deposit...you know, so they would hold it for me. Out of courtesy, I called the salesman from another dealer I had been working with to inform him that I would be buying from Team Honda. He warned me that Team Honda was known to be shady and that the deal sounded too good to be true. I called Team Honda out of concern and asked to speak to a sales manager. I asked the sales manager to confirm that the vehicle I was coming to purchase later that day was in fact in their possession. He, along with another sales manager in the background, confirmed that they had the vehicle. I even made him confirm the color, options, etc. to be sure it was the one I had paid the $500 deposit on. All checked out and I was very excited about picking up the new vehicle for my pregnant wife later that day. We even made a date out of it. Left work a little early, got a babysitter, grabbed a quick bite, and then headed to Team Honda. Let the fun begin. Tina acts surprised that we have arrived, despite scheduling this meeting around her jury duty, and states that "they" told her we weren't coming. Strange considering I had been texting back and forth with Tina for the last 1.5 hrs about our arrival. We are then informed that they don't have the vehicle. "Oh great" I think to myself...they must have sold it to someone willing to pay more. Nope, turns out it was never in their possession. Apparently they were getting the vehicle from the other dealer I had been working with; however, after learning that I was taking my business to Team Honda the other dealer decided not to let Team Honda sell the car. Not sure how this happened since I was told 4 hours earlier that the vehicle was in Team Honda's possession. Strange. I promptly call the other dealer only to be informed that they don't have the car in question. In fact, their system shows that the next available vehicle that matches our request isn't scheduled to be built for 3 more weeks. I relay this info to the Team Honda sales management team, who are now ALL focused on me (perhaps b/c I have all but lost my mind in their showroom). Their response is that the other dealer is lying and that the car is sitting on the other dealer's lot. Ok, enough with the BS. I ask the Team Honda sales management team to provide me with the VIN for the vehicle they let me pay a security deposit for (they never actually ran the card but that is irrelevant...they took my credit card). They all begin to shuffle their papers, mumble gibberish, and one guy finally tells me they only provide the last 5 digits of the VIN. Uhhh, I'm not an idiot. I can go to any dealer website right now and get the VIN for every vehicle they are selling. Team Honda took my credit card information, ran a credit report, secured financing, and let me and my wife drive 1 hour (one-way) to purchase a car that didn't even exist. I just wish I knew why. Team Honda is crooked, conniving, and deceitful. Do not do business with them.

wdland3 Oct 18, 2010

I test drove a Fit at Team Honda Lithia Springs. The salesperson was very easygoing and he pointed out the features of the car. He was nice considering I was kind of grumpy at the time b/c the interior was very different from what I was used to, as was the actual drive and so I was sort of complaining. At any rate, he stayed professional and did not apply any pressure when I left to try out other vehicles like the Versa etc. The salesperson gave me a follow up call in one or two weeks as I told him I was just looking around and making my assessments. When he called I told him I thought I was going to wait for the 08's to come in so he stopped contacting me, which was nice...except I decided to buy sooner so I contacted him :) It had been a while since I had been at the dealership and I contacted the internet manager to try and firm up a price for the Fit since I wanted a hassle free experience. He set me up with a price which included a modest discount off the MSRP since I promised to come that day and make the purchase. When I got to the dealership, I was very happy to see my saleperson who was expecting me, as the internet manager told him I was coming and they had on record that I had been there as his customer. We picked out a color and went for another test drive and then he got the numbers which were off by about 8.00 from what I was offered on the phone but b/c it was a small amount, I simply let it go. The tax was higher than I expected b/c they also tax doc fees, which I DID NOT expect:( Anyway, on the phone I told the internet manager how I was planning on paying and this did not include any Honda financing since they were not running a special. He assured me the deal would remain the same regardless of how I paid. This worked out and I used a credit card for a portion of the down payment to earn a valuable reward for myself. The finance person was very friendly and professional. He knew based on my conversation before I walked in, that I would not be purchasing any of the add ons that they present in the finance room so he was very brief about it, just to get his job done but not to sell me anything. I sold my car privately on cars. com so I did not bring a trade. Don't sell your car before your buy a car b/c if you do you have to cancel your insurance and then you go in with no insurance and you have to buy it while you are there....or just be sure to order a policy ahead of time if you know you are buying a car. The manager of the dealership is friendly and professional as are all the people I came into contact with. I am not very familiar with other Honda dealers in Atlanta so I cannot really compare this dealership to any others. I liked my salesperson very much and so when it came time to buy, I made the purchase from him, not from some other dealer who might have given me a slightly better price. The bottom line is I actually enjoyed buying my car and that is worth something to me. I don't think this Honda dealership has the problem of acting indifferent towards the customers like I have read in other reviews from other places...they are worth a look. I am sure everybody will have a different experience in the same place based on who they work with. They say Sundays are mellow. I went on a Sun and really found it relaxing....

absconfused Jul 25, 2007

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