AutoNation Honda Thornton Road

Welcome to AutoNation Honda Thornton Road. We look forward to serving your Honda needs in the Lithia Springs area. Before you stop by for a test drive, be sure to read our happy Honda customer's reviews!

Recent Reviews from AutoNation Honda Thornton Road

So I had my 20 year old son tow his 2015 Honda Fit to this dealership due to his car not starting and to also have his scheduled maintenance completed. We thought it was a simple battery issue. Once there the service manager told my son it wasn't the battery but was instead the alternator and that it would cost $1500. I knew better so I called their parts department and they said the alternator would cost $581 with a $290 install in addition. I ordered the alternator. Then today my son gets a call and the service advisor told him it wasn't the alternator, it was instead a short in the battery. And that battery plus install would cost, ironically $290. Again I thought that price was high. I called Ed Voyles Honda on Cobb Parkway to get another quote and they told me the battery and install would be $140. I called BACK AutoNation and spoke with the service advisor and asked if they priced matched other local Honda dealerships. She said only if they have a coupon. I told her that's their everyday price and if she could simply call and verify. She doubled down and repeated herself about the coupon. That was Friday, and today. In the morning I'm going there in person to ask about the price matching again. If not it will be towed to Ed Voyles, after I get my $581 back from the parts department. How can they grossly misquote, diagnose, I buy that part due to the diagnosis only to find out it was misdiagnosed, then grossly misquote the price on another service?? Are they price gouging? Geez. We'll see what tomorrow morning brings but I'm not hopeful at all. Ed Voyles Honda from now on. I've never had an issue with them for our two Hondas. Lesson learned. 5-7-19 UPDATE: Upgraded from a 1 star. The Service manager called this morning and expressed his apologies. The battery and install at the $140ish price range is an option as opposed to the $290 battey/install. The biggest difference is one is a 20 month warranty, the other is a 3 year warranty. The $140ish price was never suggested nor offered which again I think it clearly should have been. A person with zero car knowledge of price points would have paid the $290 they told me it cost. Nonetheless, the service manager called. That was appreciated and I'll be able to recoup my $581 I paid for the cancelled alternator next week. The end result ultimately was what it should have been without the fanfare. 6-12-19 UPDATE: Life is funny. It's amazing the things that can happen in a month's time. As a car enthusiast I had been looking at the Type R since it's release. The car punches way above it's price . . . but that doesn't mean dealerships should mark them up. All dealerships, save one (They had the red one I didn't want), marked them up, significantly. Autonation was no different and though they had the color I wanted and the closest to me, the prior experience with them had left a sour taste in my mouth. I VERY reluctantly gave them a shot to see what numbers they were giving. They, like others, had marked it up. The price had to be negotiated and my salesman (Walter Parker) was nothing short of a master negotiator with me . . . even after they played good cop, bad cop :-) he was tough, in a good but fair way. We were almost in agreement with the final numbers, only mere hundreds of dollars apart from a gentleman's agreement but weren't quite there . . . when I ran into the Service Manager (Mr. Darby) who I had spoken with a month prior. He remembered who I was and I asked him if he could help me get across the finish line with this car purchase of the Type R. He said he would see what he could do. Ten minutes later he came back and the numbers were WAY right. Autonation Honda went above and beyond in ensuring I, the customer was happy. I have restored faith and consider those that helped me as my new friends. They get it and now I can happily recommend anyone to do business there. From Walter Parker, to Mr. Darby (big respect), to the General Manager, Simo, I give a heartfelt thank you. Arm wrestle challenge anyone? ;-).

Rasheed Hamilton Jun 12, 2019

I purchased a 2012 Honda Civic Hybrid back in February from a different place. The IMA battery went out on it at 93k miles. I took it in to Autonation Honda on Thornton Road to diagnose it, and they came back with a $300 bill for the diagnosis and a $3.3k quote to replace the IMA battery. I asked about warranty information and the lady said there was warranty on IMA batteries. I looked online and found that, by law, manufacturers are required to offer a warranty on the IMA battery up to 100k miles. I called Thornton Road back, and the technician I spoke with told me under no uncertain terms that the information that I'd read was false and that the warranty was for replacement batteries, not the factory battery. He sounded a bit shady, so I called Honda Corporate. They told me that they would fix it under warranty, and to get in touch with the service manager since apparently, no one there knows anything. We set up an appointment for Tuesday at 3:30 pm. He told me that the part would be there earlier on Tuesday. I drove an hour and a half to Autonation (I live out in Carrollton), and at THAT point they let me know that the service manager had 'forgotten' to call me to let me know that the battery wasn't even there, and they had no idea when it would be. Something about the conversation was off, and the manager lady in the service bay wouldn't even tell me that they would still replace my battery if I crossed over the 100k mark, so I had to go and get that promise from Corporate (I drive 100 miles a day for work). They did end up doing the work, and everything appears to be good, but it was definitely not a good experience. No 19-year-old student wants to be handed a $3,300 quote and lied to when it was supposed to be covered for free, and the manager in the service bay should've known about that, or at least done the due diligence of looking it up. I would love to give them a good review because I did get a free IMA battery, but the service and expertise of their employees was subpar.

Taylor Mecsko May 16, 2019

I have been a customer of Honda Auto Nation for about 10 years, and I must say I am appalled by the level of service and integrity, or lack there of, I experienced this past week! They are a true ripoff; even to long-time, loyal customer. Don't bother wasting your time or money. I brought my Honda to this repair shop about a year ago because I was hearing loud noises on the driver's side when driving, turning the wheel, and getting out of the car. When I brought my car to the service rep, I specific described the problem and even alluded to the idea that it may be the left axle. The mechanic misdiagnosed the problem to my motor mounts although I kept insisting that it was the left axle on the driver side, but I entrusted the "expert's" recommendation, and paid nearly $400 for a couple of the motor mounts to be replaced. When I got my car back from the service repair, I immediately noticed that the problem wasn't fixed and instantly realized that Honda Auto Nation didn't even bother to test the left axle like I initially asked for. The problem to me was quite obvious when driving my car, so this is why I brought the car to Auto Nation in the first place. Nonetheless, I immediately called them to express that the problem still persists and that my car was misdiagnosed and I was schedule for another appointment. They tried to charge me another diagnostic fee, but I was very adamant about not paying for another diagnostic fee when I just paid for this fee the prior week on the same issue that I was still experiencing. So, they agreed to perform another diagnostic. As I suspected, it was connected to something on the driver side axle. I needed the ball joints and nuts replaced. They quoted me approximately $600, but I had already unnecessarily paid $400. I told the service rep that I would need to wait to get this work done. Fast forward to today, not only did Auto Nation want me to repay the diagnostic fee, but now, they quoted me $1,100 for the SAME job! If that is not the epitome of poor service and taking advantage of your customers, I don't know what is! How did the same parts and labor go from $600 to $1,100, and how did labor jump from $200 to $500?!! The parts are essentially the same price, but labor is $300 more? I'll gladly take my business elsewhere, but I am undoubtedly expressing my distaste for their lack of integrity and poor service.

Jessica Avery Mar 23, 2019

BELOW IS THE LETTER I WROTE TO THE GENERAL MANAGER: Mr Elkhatabi: In 2005 I made the most expensive purchase in my life; my home. On March 1, 2019 I made the second most expensive purchase; my 2019 Honda Civic. Despite the peaks and valleys that can come when purchasing a home, purchasing my 2019 Honda Civic was by far the most arduous and draining experience of all. I have your sales consultant Mario Moses and former sales manager Ron Shirley to thank for that. The major offenses: Ignoring my initial request to negotiate the purchase with my brother, who happens to be in the industry, by keeping me in the dealership for 4 hours not confirming my email address and sending my personal information twice to another individual Quoting me a trade-in amount and then back-pedaling off the amount when creating the purchase agreement Presenting me with a “final offer” “best we can do” for the wrong car Sending me the wrong vin number to give to my credit union; delaying the purchase Not to mention that as the relationship began to deteriorate, the communicate did as well. Case in point, neither Mario Moses or Ron Shirley were there to finalize the deal. Alton Threats did; and he was the most pleasant part of the entire experience. I only wish our paths would have crossed sooner. Your current sales manager, Jena Drummond, asked about my experience while I was waiting to finalize the paperwork, (which by the way, I almost had to do twice because Mario Moses failed to include my completed application in my file) and it pained me to even begin to share with him how just picking up the car was not the pleasant experience it should have been given what Mario and Ron had put me through. He offered to introduce me to you but I declined because I wanted to clearly and objective immortalize the details of my experience in writing. Mr Elkhattabi, I thought I did my research. I read the google reviews for your dealership and they were very good. And I believed those reviews; so much so that I didn’t even look at another dealership. That’s a mistake I will have to live with; that and the fact that I purchased a vehicle care program because that means I will have to come back to your dealership. Alton offered a free tank of gas in two weeks to ease some of my frustration; I think I will pass. Mr. Elkhattabi, I’m sharing my experience with you because I believe you can’t fix what you are not aware of. And you are within your right to do nothing and dismiss me as unsatisfied customer. However, I intend to share my experience on google because I cannot, in good conscious, not do what I wished someone had done for me.

Linda King Mar 20, 2019

Typically, Autonation Honda is my go to dealership when I need my vehicle serviced (I drive a 2014 Honda Civic) Once I arrived, I was greeted by Amber who asked how she could help me. I told her I wanted an oil change and transmission fluid replaced in my car. She quoted me $49 for an oil change and about $280 for the transmission fluid with a coolant added. Mind you, BEFORE I got there, I had already checked the prices online. When I asked her why the price for the transmission fluid was so high, she went on to say its because there's coolant that's added in and you get a warranty and blah, blah, blah. I told her that the price I saw online (for my particular vehicle) was $124. I pulled my phone out to show her and she said that the online price was wrong and she's not sure why its there. She went on to say that she could take my price down from $280 to $164. Big difference. As long as I've owned my vehicle, that price ($124) has pretty much stayed consistent. I then said to her that if I would have booked an appointment online, you would have to honor that price anyway, so why are you saying the price is wrong? If that's the case, then the prices should be updated to reflect the change. Anyway, long story short, when I initially informed her of what I needed done, she should have mentioned the transmission fluid with coolant added as an "upgraded service" for $280 and ASKED me versus TELLING me if that's a service I'd like to have done. I feel that's what a good salesperson would have done to build a good relationship with the customer. I feel like she tried to get over on me and I did not appreciate that at all. Maybe because I look young and naive. Who knows. I know they receive some type of commission when they sell certain services but she clearly isn't looking out for the customer nor their pockets in my opinion. I asked another adviser Amy to assist me instead and she took great care of me! Be sure to know your prices before hand so people don't try to pull one on ya. Avoid Amber, seek Amy!

Jasmine Ward Dec 11, 2018

Service Department (Advisor AMY WINDLEY) AutoNation Honda Thornton Road Lithia Springs GA. Unnecessary and Unacceptable experience from this service advisor. Service reason is the LED light needs replacing on the driver side and prior to this, the passenger side needed replacing about 4 or 5 months ago, in which I had a similar experience with the same service advisor. The part is still covered under 36/3year warranty. I called Monday of this week to schedule the appointment for the replacement. Since the prior service request had difficulty, I made a second phone call to Honda Service in which I spoke with Amy. I advised that because of the previous experience with the part not being available and having to make two trips to the dealership and have two days of my weekend disrupted. I wanted to make sure that this was not the same experience.I had an 8am appt today,arrived promptly at 7:55. I thought I had two issues but only had one. Amy assisted me with the remote starter, and it was user error(me). I thanked her for the assistance and now I'm headed to the waiting room to wait for my car only to be advised that the same part I called about on Monday and I was assured repeatedly the part was in stock, was now NOT in stock. Needless to say I was taken aback because I did all that I could to ensure that this was not a repeated experience. Amy, was nonchalant and inauthentic with her apology as I reminded her of Monday's phone call, when I felt like I was being rushed off the phone when I conveyed that I work until midnight and it's a big deal for me to get up drive 40 miles round trip for the part not to be available. Which means it's going to be 80 miles round trip and impeding on two days of my weekend,since I have to go back tomorrow. I feel as though it was a Blatant Disregard on my attempt to make sure the part was available.This experience was unnecessary and disconcerting. I would think that if an appt is made in advance the part associated with the appt should be taken out of inventory so a situation like this wouldn't happen. Also, since this is my second experience, I can't help but to wonder was I pushed to the side because I'm not technically a paying customer since it's still under warranty? I truly hope not, I have own three Honda's, so I believe in the product. What I don't believe in, is the poor service that was rendered from this service advisor Amy Windley. The shop had a Service Manager, I believe his name was Michael he had the wow factor, the positive language and a calming presence. Unlike Amy, which her only quest is to ensure you score her 100 on the survey you receive after a service appointment. He was the only reason why I decided to come back for service. I was told he was no longer working there. Needless to say I will not be back to this dealership after my light is replaced. It's going to be inconvenient to travel further out, but I refused to receive horrible service when spending my money. Vonlonda Wilson

vonlonda Oct 8, 2018

I have gotten all my maintenance done at Honda Autonation, we bought a 2003 Honda Pilot about a year ago and service records showed most everything was up today on our pilot except a few things like brakes and oil changes and well the previous owners had took very good care of this pilot they did all their maintenance on time an though Nally Honda which was we’re they had originally purchased and kept all maintenance receipts and papers so naturally when we purchased I figured the best thing to do would be to keep all our maintenance all one place where we could keep up with records and since we had bought a new car recently from autonation Toyota we naturally decided to go with autonation Honda well everything went jut fine since we purchased our pilot until the last time I went in for a oil change usually oil changes were running around $46 and I would ya the $10 coupon online so right around $36 and depending on what else we got done at the time but oil change never ran anymore than $36 well I made a appt on September 15 n went in well I’m guessing this new additive that they’ve incorporated into their oil changes has made the price go up to $75 n apparently this would be the new price for oil changes from now on or so the service representative lady said , so while at Toyota autonation the other day while taking in my new car for a recall I asked the service representative about the additive n how much more it would cost for oil changes had their prices went up the same as autonation Honda she explained to me no this is up to you If you want to add it to your oil change I said is unit something that needs to be added every oil change and she said of course not it’s a additive that cleans all the hunk out of your pistons and so on so I would recommend maybe once every 6 months , so why did your service representative I think her name was Jeanine not explain this to me I left and took it to walmart which I didn’t want to do as said I’d really woul if liked to of kept all my service records and maintenance records together and at a Honda dealership and that said since were with autonation Toyota would of really liked to of stayed customers of Autonation Honda but if this is the grimy ways of autonation Honda im sure I can always find another Honda dealership so just to make a few extra bucks on a oil change you’d rather lose customers who are trying to become long time customers of yours in fact the service representative should be called out on this and I plan to take the time to call in a couple days and speak to the general manager as to why I was told that this additive had to be used on all oil changes and wasn’t told that this is a decision for the customer to make , no after this sly move I wouldn’t recommend anyone going to Autonation Honda infact me and my fiancé had planned on buying tires for the pilot and more than likely would of probably made a new purchase around next year but now no thanks

Kay Sims Sep 27, 2018

My name is Leonard Roberts, I am 66 years old on Social Security,I took my 2007 Honda Pilot to Auto Nations Honda on Thornton Rd. on July,24, My car was running great however my check engine light would flash intermittently so I wanted it fixed because I have a 19 year old son who drives the car! As a teaching tool, I took my son with me to encourage him to use the dealership when he had car problems! I explained to the service person that I wanted everything on the engine repaired because I was going to Florida on vacation! The service person called and said that it will cost $1310.00 to get everything right so I agreed to that amount as long as everything was okay! On the next day. the 25th I was told to pick up my car! When I was presented the paperwork it had a note on it saying that the cam shafts looked worn and might cause problems in the future! I asked the service person why she didn't call and inform me of this as I had requested that everything be repaired and she told me that they had determined that that might be something I want to get done in the future! My reply was " it seems like you would have done that when you were already working inside of the engine but she stated that their equipment didn't indicate that so they just did a valve adjustment among other things! Thereafter, she just take the car now because you have a 12 month or 12,000 mile warranty this was on Thursday! Saturday morning two days later I got on the highway to go to Florida on vacation, unfortunately, the engine blew up before I got out of the city limits! It cost me 92 dollars to have the car taken back to the. Auto Nations service dept.where I left it! Thereafter, five days went by and I had heard nothing from them so I decided to call them! Shockingly, I was told that I needed a new engine and it would cost me $ 5,500.00 and that their work had nothing to do with my problem! I went in to speak to the service manager who refused to come out and talk with me! He relayed a message to the service person over the phone that he would deduct half of the $1300.00 I had already paid from the $5,500.00 engine charge! I called him several times but he still wouldn't answer the phone or come out to speak with me! Thereafter I called the president/dealership manager and he didn't answer my calls either! To this day neither one of them have called me back! In conclusion, my son now hates all dealerships, my car is still there until I can afford to move it, and Auto Nations just sits there waiting for their problem to go away as they just want me to get my car and go away! I am very sad and confused because I was treated so nice when I went in then I was treated like a criminal when their service failed me! Respectfully, old man without a car!

Leon Roberts Aug 8, 2018

This was the 4th Honda that I have purchased, my first being from this store as the others were from dealerships in Florida and I was absolutely not impressed with the store. My husband and I roamed the lot for quite a bit, were never greeted until we got into the store whereas I don't believe the salesman ever told me his name through introduction even though this purchase was for me. We got the usual runaround with the pricing of the new vehicle and then had issues negotiating the pricing of my trade in which was low in comparison to what was offered on KBB. Although I wasn't in any rush to purchase a new vehicle, the salesman didn't appear to be very informed on the Honda Pilot Elite which was what I was interested in. Thankfully I had done my research and was familiar with the car (and brand since I have always gotten Honda vehicles in the past) so it really didn't take much effort from the salesman to actually sell the car. He didn't seem to know much about the car let alone the features so I definitely couldn't have relied on him if I hadn't known already. Once my husband and I were cleaning out my previous car to transfer my items to the new car, I was disgusted by how the service department neglected to actually clean the interior and when approached about the topic, I was met with hostility and an attitude and a statement of "that wasn't my job" by the gentleman who I assume was from the service department. I proceeded to tell him that I had expected the watermarks on the console in addition to minor dirt spots on the cars interior to be wiped down if not detailed and he walked away making the salesman eventually do it. This is a brand new, top of the line Elite edition that I just spent a lot of money on so I don't think I was asking for much but a little extra attention to detail would have been nice. The customer service, specifically the situation at the end of the sale sealed the deal for me and I will NOT return to this dealership nor recommend it to anyone as a result. I have never received this type of careless attitude and lack of concern for the customer satisfaction through previous sales of a vehicle!

Amy Krohne May 10, 2018

bowen08 May 10, 2018

Amy B May 10, 2018

My experience started well but ended poorly. I negotiated the price by email and over the phone a week before I arrived at the dealership. Their price was much better than that of my local dealer so it was worth my time to drive from North Alabama to the Atlanta area to buy my car. When I arrived my sales representative met me and we went outside to look at the car. The sun was shining and the car looked great! She showed me some of the features and how to pair my phone. Then we went back inside and were done with the paperwork she was responsible for in about ten minutes. She then brought over the finance office representative. The business office representative introduced himself and said I should wait in the lobby for him to do the paperwork for my signature. An hour passes and I'm still waiting in the lobby. I speak to my sales rep and she goes to check on the paperwork. She comes back and says I should continue to wait in the lobby, that it will be just a few minutes. 20 more minutes pass and I'm still waiting so I speak to the sales rep. This time the finance office rep comes out and takes me to his office where he fumbles around for another 20 minutes. It turns out all the "paperwork," including signatures, is done on the computer. He is on his fourth day on the job and the close-the-deal process is sufficiently complicated that extensive training is required. And he needs much more training for the necessary skills. Finally he gets his supervisor to coach him through the process of getting my signatures on the laptop. The old way of doing it on paper was much faster, back in the day. Over two hours to buy a car when the deal was already negotiated! That is not the end of the saga. While we were closing the deal, the sales rep took the car back to "detailing." When they (FINALLY!!) gave me the keys, We went out again, walked around the car and I was on my way back to North Alabama. I am very happy with how the car drives and all the features of the car. But . . . When I got home I put the car in the garage and raised the hood to look at that sweet turbocharged engine. That's when I noticed the scratch. Under the overcast skies I couldn't what was readily apparent under my florescent trouble light. There was a large scratch on the right front fender. A small part of the scratch went all the way through the paint. I called the dealership on Monday (after buying the car on Saturday) and, an interesting thing; nobody would return my calls! So I'm on my own. I was able to repair the scratch myself with touch-up paint and polishing compound. But that should not have been necessary. Would I recommend this dealership? NO!

EngBob49 Nov 21, 2017

To start, this dealer gave me a really great deal on my new Civic; much better than my local dealer. So, if you want to save on your purchase, proceed. Just expect to spend a lot of time at the dealership. And inspect your car closely. My sales representative did a good job working out the price by phone and email and when I arrived she met me at the door and we looked at the car and it was great. The sun was shining and it was perfect but she was going to take it to "detail" while I worked with the finance office. She and were done with the paperwork in less than 10 minutes. The finance office rep came out and introduced himself and said it would be a few minutes preparing the paperwork. An hour later, I'm still sitting in the lobby. I speak with the sales rep, she goes to the finance office, the finance rep comes out and apologizes and says , "Just a few more minutes." 15 minutes later he comes out and apologizes again, saying I can come back. His body language doesn't inspire confidence. He fumbles around trying to enter the data into the computer but can't get the laptop to work. It turns out there is no "paperwork.' It's all done on the computer and signatures are done on the laptop. (So why was I waiting for over an hour for "paperwork.") He was on his 4th day at his new job and apparently had not completed the training necessary to close a sale smoothly. Finally, he goes and gets his boss, who talks him through the process. Once all the paperwork, with computer-captured signatures, comes out of the printer, I'm on my way. Only two and a half hours after arrival. At this point it's overcast for my last walk around the car. (This is an important point for later.) The car drives great, and I'm really happy during the three hour drive home. When I get home it's dark and I'm looking under the hood at the fantastic turbocharged engine when I see a big scratch in the right front fender under the light of my florescent trouble light. Part of the scratch goes all the way through the paint! I called the dealership several times the next business day but can't get anyone to return my call. (Funny; they returned my calls promptly when I was a sales prospect. When I had a problem, not so much.) I fixed the scratch myself with touchup paint and polishing compound. If I wasn't competent with tools I would still have an ugly scratch - ONE STAR FOR YOU, AUTO NATION!!

EngBob49 Nov 20, 2017

By far the worst service department I have ever been to. Sadly this is the nearest Honda dealership to me even though it is almost an hour from my house. Because of the distance I have been stuck using them for my factory servicing. I have brought my odyssey there three times and had horrible experiences each time, but will only speak to the worst two. Experience 1: The first time I came in I needed to have some recall work done and while I was there wanted to go ahead and have the brakes done. I made an appointment for Saturday morning at 7 am, was there ten minutes early, and gave them the car. I went to the waiting room to wait as I was told it would not be too long of a wait. I got restless and walked around, behind the building I found my car sitting there, not being worked on. This was 45 minutes after I had gotten there. When I confronted the service person about this they told me that the service techs don't even get there until 8 am. So I was there an hour longer than I needed to be. On top of all this the staff was not apologetic and was a bit rude when I spoke with them about this policy of setting appointments when the techs are not even there. Experience 2: The last time I had my car serviced there they replaced the power steering pump. It was not that long ago and it was making noises and not doing its job well so I called in to ask if it would still be covered under a warranty due to how long it had been. The woman I spoke with said that if it was hard to steer that it would be covered under a campaign and that I should bring it in. I made an appointment for the next morning at 7 am. While I was on the phone I mentioned that there were a couple recalls that I had gotten letters about that also needed to be taken care of. I arrived at 7 the next morning and waited almost 20 minutes before a service person helped me check in my car. As he was checking me in I noticed that the only work listed was the power steering, not the 2 recalls. When I mentioned that the service adviser wrote it all up and said "your dropping it off right?" I said no and he was surprised and told me that the two recalls take most of the day to fix. Because of this I said never mind to the recalls and just take care of the power steering. After 3 hours of waiting I realized that the service tech was performing the work I specially said not to. I was there for 4 hours waiting and no one seemed to care. When I was looking for someone to actually listen to my complaints a sales manager tried to help me but was not helpful. LONG STORY SHORT, THEY DON'T LISTEN, TAKE FAR TOO LONG TO HELP YOU, AND DON'T CARE ABOUT YOU OR YOUR TIME. AVOID THEM AT ALL COSTS!

Aaron von Cannon Oct 18, 2017

My name is Quadre jones I recently bought a car from Honda Auto Nation Thornton Road 10 months ago great buying experience but about 4 days after I purchase my 08 dodge Durango I had a problem with the engine come to find out it was a misfired in cycliner 6 so if course I took it back I was told the problem was fixed ok that's fine car running better I'm happy again so a month goes by same problem happen so i take it back they fix it again this happen for 10 months so at this point im not happy so I bring the car back to Mr Thomas Howell in service he tell me hold let me get you a rental going because he already knew the problem with my truck so he comes back and tell me his manger Lynn Freeman declined my rental so I was confused and I had to be to wrk so I left called the next day Mr. Howell said the same thing to me his manager not approving it so I called corporate and left a voice message because no one answered within 30 minutes I got a call back from honda and they put me in a rental so I been in this rental for 30 days with no call from Honda Thornton Road I called once a week for those 30 days still talked to Mr. Howell he said he still hasn't heard anything so Mr Howell made it his responsibility to get back with me which he did and I appreciate that but he said he still hasn't heard anything from his manager which is Mr James Lawson so I called service Friday and talked to Mr.Anthony Blount and said he would get back with me so Mr Blount never did I called back Monday he knew who I was and told me he was going to call me right back he was going to talk to his manager and see what needs to be done he never call hours goes bye and still no call from Mr Blount but I received one from a sale associate Ellis to offer me a new car but they wasn't going to pay for my 08 dodge Durango so he said let me talk back to my boss and I never received a call back so I called and was put on a long hold from Mr. Blount so I drove to Honda and went to talk to Mr Blount while talking to Mr Blount he tells me that I have to pay for my car problem which is a reoccurring problem I had since I bought the car so at this point I'm hot because I'm like I'm not paying for that because you guys never fix my car properly you guys did these Band-Aid fixes on my car it's still not fixed so I continued to tell mr. Blunt that I'm paying a car note for something I don't even know if you guys are really fixing so I asked him are you guys going to to pay my car note he says no I said okay so I need to hear something about my car then so he has nothing to say about my car other than they're just not hearing about it from service till Friday 12/16/16 so then he asked Mr Jon king do you want to talk to him so Mr Jon king and I spoke and he said that tomorrow 12/19/16 he going to talk to service and see what needs to be done so far Mr Jon king sounds like he going to deliver. will keep u guys posted on the next steps to let you guys know if you should truly purchase your next car here what I don't understand why didn't the owner of this car lott Lynn Freeman hasn't made it his priority to speak to me about my problems it's no way I should have to speak to 9. Different people before I even had to Google who was in charge of this facility maybe this way I can be heard instead of getting the runaround on The Daily like I said I refuse to pay a car note on something I have no knowledge as to where you guys are fixing it my car. Thanks hope I helped someone will let you guys knw what was done for me.

Quadre Jones Dec 20, 2016

I called dealership to get a recall complete and to get an extra key made for my Honda Pilot. The receptionist I spoke to said that I would be able to get both services complete the same day. The day I arrived my service advisor Michael Moore told I that they did not have any more keys in stock and it would take a few more days for it to come in. He told me to call back in a few days and they should have the key. After calling back a few days latter I was told that they still dont have the key and I would have to order it and it would be in the following day. I called back the next morning to verify that the key was in stock and it was. When I arrive latter that day and drove into the customer service area, I got out the car with my two children. I was immediately greeted but waited about 5-7 minutes before someone was able to help me. I dont understand why the guy that was 5 feet away from me playing on his cell phone could not assist me nor lift up his head long enough to even know I was waiting. The service advisor Jeff finally asked me what service I needed. I explained to him I need a new key and he told me to hold on and he would be right back. 15 minutes later Jeff never came back. Another service advisor came over and asked was I being helped. I told her that Jeff was helping but never came back. She told me to leave my keys in the car and have a seat inside. 20 minutes later I noticed that my car was still in the same place and no one had came inside and said anything to me about the service. I went back outside and asked Jeff what was the status of my car and he told me that he didnt know and that he originally told me that he was busy working with someone else. I then asked him if he could find out and he said that he was about to leave work. I told him dont worry about it I would find out. I asked another service advisor to speak with the manager. When I was talking to the manager about the issue he looked as if he was preoccupied. I explained what was going on and never apologized but said he would have someone help me. I told him I usually get my car serviced at the Honda dealership in Marietta, GA and I will be going there. He responded ok and bye. I got in my car and left. This has been the worst Honda dealership and customer service I have ever experienced. I will never be going back to that location. If you want great service go to Ed Voyles Honda in Marietta.

unhappy147 Sep 28, 2016

By far the worst service department I have ever been to. Sadly this is the nearest Honda dealership to me even though it is almost an hour from my house. Because of the distance I have been stuck using them for my factory servicing. I have brought my odyssey there three times and had horrible experiences each time, but will only speak to the worst two. Experience 1: The first time I came in I needed to have some recall work done and while I was there wanted to go ahead and have the brakes done. I made an appointment for Saturday morning at 7 am, was there ten minutes early, and gave them the car. I went to the waiting room to wait as I was told it would not be too long of a wait. I got restless and walked around, behind the building I found my car sitting there, not being worked on. This was 45 minutes after I had gotten there. When I confronted the service person about this they told me that the service techs don't even get there until 8 am. So I was there an hour longer than I needed to be. On top of all this the staff was not apologetic and was a bit rude when I spoke with them about this policy of setting appointments when the techs are not even there. Experience 2: The last time I had my car serviced there they replaced the power steering pump. It was not that long ago and it was making noises and not doing its job well so I called in to ask if it would still be covered under a warranty due to how long it had been. The woman I spoke with said that if it was hard to steer that it would be covered under a campaign and that I should bring it in. I made an appointment for the next morning at 7 am. While I was on the phone I mentioned that there were a couple recalls that I had gotten letters about that also needed to be taken care of. I arrived at 7 the next morning and waited almost 20 minutes before a service person helped me check in my car. As he was checking me in I noticed that the only work listed was the power steering, not the 2 recalls. When I mentioned that the service adviser wrote it all up and said "your dropping it off right?" I said no and he was surprised and told me that the two recalls take most of the day to fix. Because of this I said never mind to the recalls and just take care of the power steering. After 3 hours of waiting I realized that the service tech was performing the work I specially said not to. I was there for 4 hours waiting and no one seemed to care. The worst part of this whole process was that they did not even fix what I came in for and told me that there was no warranty on the power steering pump. When I was looking for someone to actually listen to my complaints a sales manager tried to help me but was not helpful. LONG STORY SHORT, THEY DON'T LISTEN, TAKE FAR TOO LONG TO HELP YOU, AND DON'T CARE ABOUT YOU OR YOUR TIME. AVOID THEM AT ALL COSTS!

avoncannon Dec 2, 2014

I Worked with Tina at Team Honda. She got me a great deal on a 2011 Odyssey. I was so pleased with the deal that I agreed to her request to provide a credit card to make a $500 security deposit...you know, so they would hold it for me. Out of courtesy, I called the salesman from another dealer I had been working with to inform him that I would be buying from Team Honda. He warned me that Team Honda was known to be shady and that the deal sounded too good to be true. I called Team Honda out of concern and asked to speak to a sales manager. I asked the sales manager to confirm that the vehicle I was coming to purchase later that day was in fact in their possession. He, along with another sales manager in the background, confirmed that they had the vehicle. I even made him confirm the color, options, etc. to be sure it was the one I had paid the $500 deposit on. All checked out and I was very excited about picking up the new vehicle for my pregnant wife later that day. We even made a date out of it. Left work a little early, got a babysitter, grabbed a quick bite, and then headed to Team Honda. Let the fun begin. Tina acts surprised that we have arrived, despite scheduling this meeting around her jury duty, and states that "they" told her we weren't coming. Strange considering I had been texting back and forth with Tina for the last 1.5 hrs about our arrival. We are then informed that they don't have the vehicle. "Oh great" I think to myself...they must have sold it to someone willing to pay more. Nope, turns out it was never in their possession. Apparently they were getting the vehicle from the other dealer I had been working with; however, after learning that I was taking my business to Team Honda the other dealer decided not to let Team Honda sell the car. Not sure how this happened since I was told 4 hours earlier that the vehicle was in Team Honda's possession. Strange. I promptly call the other dealer only to be informed that they don't have the car in question. In fact, their system shows that the next available vehicle that matches our request isn't scheduled to be built for 3 more weeks. I relay this info to the Team Honda sales management team, who are now ALL focused on me (perhaps b/c I have all but lost my mind in their showroom). Their response is that the other dealer is lying and that the car is sitting on the other dealer's lot. Ok, enough with the BS. I ask the Team Honda sales management team to provide me with the VIN for the vehicle they let me pay a security deposit for (they never actually ran the card but that is irrelevant...they took my credit card). They all begin to shuffle their papers, mumble gibberish, and one guy finally tells me they only provide the last 5 digits of the VIN. Uhhh, I'm not an idiot. I can go to any dealer website right now and get the VIN for every vehicle they are selling. Team Honda took my credit card information, ran a credit report, secured financing, and let me and my wife drive 1 hour (one-way) to purchase a car that didn't even exist. I just wish I knew why. Team Honda is crooked, conniving, and deceitful. Do not do business with them.

wdland3 Oct 18, 2010

I test drove a Fit at Team Honda Lithia Springs. The salesperson was very easygoing and he pointed out the features of the car. He was nice considering I was kind of grumpy at the time b/c the interior was very different from what I was used to, as was the actual drive and so I was sort of complaining. At any rate, he stayed professional and did not apply any pressure when I left to try out other vehicles like the Versa etc. The salesperson gave me a follow up call in one or two weeks as I told him I was just looking around and making my assessments. When he called I told him I thought I was going to wait for the 08's to come in so he stopped contacting me, which was nice...except I decided to buy sooner so I contacted him :) It had been a while since I had been at the dealership and I contacted the internet manager to try and firm up a price for the Fit since I wanted a hassle free experience. He set me up with a price which included a modest discount off the MSRP since I promised to come that day and make the purchase. When I got to the dealership, I was very happy to see my saleperson who was expecting me, as the internet manager told him I was coming and they had on record that I had been there as his customer. We picked out a color and went for another test drive and then he got the numbers which were off by about 8.00 from what I was offered on the phone but b/c it was a small amount, I simply let it go. The tax was higher than I expected b/c they also tax doc fees, which I DID NOT expect:( Anyway, on the phone I told the internet manager how I was planning on paying and this did not include any Honda financing since they were not running a special. He assured me the deal would remain the same regardless of how I paid. This worked out and I used a credit card for a portion of the down payment to earn a valuable reward for myself. The finance person was very friendly and professional. He knew based on my conversation before I walked in, that I would not be purchasing any of the add ons that they present in the finance room so he was very brief about it, just to get his job done but not to sell me anything. I sold my car privately on cars. com so I did not bring a trade. Don't sell your car before your buy a car b/c if you do you have to cancel your insurance and then you go in with no insurance and you have to buy it while you are there....or just be sure to order a policy ahead of time if you know you are buying a car. The manager of the dealership is friendly and professional as are all the people I came into contact with. I am not very familiar with other Honda dealers in Atlanta so I cannot really compare this dealership to any others. I liked my salesperson very much and so when it came time to buy, I made the purchase from him, not from some other dealer who might have given me a slightly better price. The bottom line is I actually enjoyed buying my car and that is worth something to me. I don't think this Honda dealership has the problem of acting indifferent towards the customers like I have read in other reviews from other places...they are worth a look. I am sure everybody will have a different experience in the same place based on who they work with. They say Sundays are mellow. I went on a Sun and really found it relaxing....

absconfused Jul 25, 2007

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