Recent Reviews from AutoNation Honda Thornton Road

Brought my brand new 2021 Honda CRV in for an Oil change and the service Department over filled the oil by 4 quarts. The car lost power and began smoking. It ultimately had to be towed back to the Dealership. I was upset and asked them to make it right. I was told that the GM Alex would call he but never has. They didn’t even offer my money back. Really disappointed!

Thank you Auto Nation for working with Charles and I. We miss our first appointment and you worked with getting us back to this important appointment. So we Thank you and look forward to bringing our Honda in for all our Honda needs.

Long wait time, even with appointment

Amber was both professional and friendly. My service was complete exactly when she said it would be.

I took my car in for a diagnostic due to an issue I was having. After 2.5 hours of waiting I was told of several issues with my car but none were definitevely correlated to the issue I asked to be addressed. So I am back at square one Googling and guessing what the issue could be. I opted not to have repairs done that day since I had already waited 2.5 hours for the diagnostic to be completed but asked that an estimate be provided. Heather Slay, the service advisor advised she would forward me an estimate via email. I did not receive an estimate at all. I did however while waiting receive an email solicitation from Andre to purchase my car. I was very displeased with the lack of follow and feel I wasted 2.5 hours of my time.

Heather was absolutely amazing. Kept me in the loop every step of the way of my service

I recently purchased a brand new Honda Civic from this location. The customer service I received was outstanding. Maurice was such a helpful salesman. He answered all of my questions and thoroughly explained buying process and the car features. I have touched base with him on a couple of questions I’ve had since purchasing the vehicle and every time he is right on answering my question. Today I was extremely disappointed when I called to inquire about a fob for my spare key, totaling up to about $250 for me to come out of pocket to purchase something that should’ve come with my brand new car.

Excellent dealership!!!

The customer service at AutoNation Honda Thornton Road is amazing. The staff is very kind and professional. I’m very please with the maintenance service on my vehicle and the excellent customer service I receive at this location. Thank you AutoNation Honda Thornton Road😊.

I bought my brand new Honda hybrid here & bring it here for service. Most recently I got a simple oil change & just a few days later couldn’t start my car. Since my car is under warranty, they sent roadside who advised me that my battery fails & I will not be able to start my car without it being jumped. So now I have to be hugely inconvenienced & visit another Honda dealer to get this problem fixed. If the autonation service team on Thornton rd. was great they would’ve actually done the multipoint inspection with my oil change & been aware that my battery was bad & replaced it through warranty— all in one visit. It has literally only been a week & nothing happened to my car since the service appointment.

The service tech was helpful and prompt. The sustainer service department was a big disappointment. The waiting area was untidy and the bathrooms not clean. There was no complimentary coffee, water or snacks. They had a water cooler yet no cups. When I asked the staff to replenish the cups, they did not do so. I was there during my lunch hour and wanted to get lunch. They had no shuttle and no concern about this. There was no one at the welcome desk to talk to and no one came to the parts window when I rang their bell. I spoke to a salesperson and they blamed it all on Covid precautions. This was a poor excuse. Other dealers have found a way to be hospitable using disposal cups, packaged snacks and bottled water and drinks. The atmosphere was not the friendly, welcoming spirit I am used to from previous dealerships.

The service Agent was knowledgeable, professional and showed concern regarding my vehicle issues. Thank you Ram

I would to give credit where credit is do and say that the last experience I’ve had at this location far exceeded where they were a year ago. The team there was very polite and professional. They expressed they are still understaffed but the experience about a month ago shows that hiring has taken a turn in the right direction. Thank you and I will return!

Caitlin King was wonderful, helpful and quick!!! Totally made this experience much better than my last. If you could request for someone to help you, I recommend Caitlin! Thanks again Caitlin! I love my beautiful car!

Work was performed well. Cannot get service department to answer phone. Scheduled an appointment several weeks in advance and received several confirmations and reminders. Appointment was canceled via email the night before, not sure why. Tried to call service department but they would not answer phone.

Went in to buy a brand new car. As we finished the paperwork the guy comes and tells us: “The car was sold.” First they tell us one thing and then another. Now we are here at the dealership trying to get the same car we wanted for the same price. I don’t know who is at fault for this. But, I can promise you I (not we) will not be buying at this Autonation Honda dealership. UPDATE: We purchased a 2022 Honda Pilot SE. the sales lady was fantastic. But! Here is the issue. We went back to get our tint replaced due to an imperfection. After waiting about 4 hours, they come back with a replaced tint that was ALSO NOT DONE RIGHT! They took their tint to some place called “Ellis” and they did not do the job right. Bubbles on the corner and a distortion on the passenger side. Now I’m expected to come back and wait AGAIN! This is extremely frustrating. I plan on buying another car in about 6 months to a 1 year. It’s looking like I will NOT be giving my business to Autonation at all.

Amber was absolutely amazing! Could not recommend her enough. Very personable and followed up with me promptly.

Big thanks to Caitlin (sales) and Mike (finance) for helping me into my new ride! My experience far exceeded expectations, and I left with zero regrets. I really appreciated their time and attention, and am so glad I chose this location! Date of Purchase: Sept ‘21

I want to express my appreciation to the Service Agent who checked my car in to the Service area. Although he was not assigned to me that day, he recognized that my scheduled agent was detained at lunch. So he promptly stepped in to expedite my service. When my scheduled service agent arrived, he also provided prompt and courteous service and met my request to be finished in time for me to drive 30 miles to the daycare center before it closed.

I was advised to replace my struts. The new parts were ordered and installed but were found to be defective, so they had to order another new part. I waited for one month for the new part to arrive while driving around with a horrible shake and rattle noise in the defective strut. No one informed me when the new part arrived and it was impossible to reach anyone on the telephone. Meanwhile my oil light came on and I went to the same dealership for an oil change. I was told the part had arrived, however the part could not be installed because the technician was not there. Then the service representative told me to leave since I was not getting any service done. She overlooked the fact my "change oil light" was on and my oil still had not been changed. In order to get my oil changed I had to explain to the service representative the danger of skipping an oil change. The sub par service by the service representative was the worse I have received in 7 years going to this dealership. She was unprofessional, lacked common courtesy, and showed little knowledge of her job thus reflecting poorly on the dealership as a whole.

Very good experience Amber was very personable and made me feel welcome. I would definitely go back for Service and I used a coupon and they accepted it with no problems. I had a bad experience prior so she was the right person to make me feel appreciated as a customer.

The employees at Auto Nation are fantastic. They are always extremely friendly and helpful. They get you in and out of there in a reasonable time frame.

I’m satisfied with the service but the rattling noise is still there. None of my other cars have the rattling.

I arrived knowing the exact car I wanted. Talked to sales representative, started process of purchasing said vehicle. Once process started, they left me mid sale to tend to other customer. I spent 6 hours waiting to talk to finance manager and when he finally arrived he had WRONG information. Said he would correct it which took an additional 2 hours, not until we threatened to leave did they feel the need to help me at all. Once I arrived home after purchase, the paperwork with my information was incorrect.. EXTREMELY POOR SERVICE. I was assisted by Walter the sales rep and Carlos the financial manager. The service center is completely incompetent. I went to get my tire replaced. The next day the same tire was completely flat and it effected my tire pressure monitor sensor, so I went back to have it repaired. Today, one week later, THE SAME TIRE IS FLAT. COMPLETELY unacceptable. It has caused my 1year old and I to almost wreck and we resulted in being stranded. Not only this, but it has effected my work attendance. This should have been repaired the FIRST TIME. I DO NOT RECOMMEND BUYING OR SERVICING YOUR VEHICLE HERE.

Just got oil change and was charged $2.99 for windshield washer fluid. I just filled up the windshield fluid the day before and had not used. Petty theft. I wonder if anyone else notices this top off.

Excellent service

Great service. They made the buying experience easy. I didn't feel pressured or manipulated. They let their service and the vehicle do the selling. I was looking at the competition and went to multiple other dealerships looking to purchase a new minivan and I was honestly turned off by the customer service and the overall experience. At the other places I would call ahead specifically asking to view a new minivan and in multiple locations they would tell me on the phone they had the vehicle on the lot, but when I showed up they either would not have the vehicle with the features we discussed on the phone or they would not have any minivans to view at all. Then the other dealers would sometimes try to sell me a sedan which I was not looking for. Another thing was that the sales people would try to compete against each other and snipe me as a customer from their co-workers. It was off putting and awkward to witness. I get that it happens, but me as the customer shouldn't see it playing out. Conversely, I was extremely satisfied with the Honda dealerships experience (we actually visited multiple) and this place in particular. They went out of their way to find the minivan with the features that we were looking for. They worked with me to maximize the value of my trade-in. Also the vehicle is awesome. They knew me as a customer and what I was looking for. They were proactive and responsive. The kept their promises in terms of expectations and ultimately they created value.

Maurice was very helpful, did a great job for us, Mr. Jena was awesome, extremely helpful and pleasant, I highly recommend this dealer, the car is great as well, couldn't be happier.

Brought my car in for an oil change and tire rotation. Left with scratches above my bumper empty wiper fluid and my tire light still on. I asked my service intake professional Ram about the scratches he stated that he would look at the before pictures and follow up with me which he did not. I called the service manager William he never returned my calls. So now I’m waiting on corporate to follow up. Let’s hope they get this right. This isn’t my first issue here. This location was always convenient for me! Never again!!

I decided on this dealer because it was near home. I sat 2.5 hrs. No one kept me inform about my vehicle, finally I went to the service deck the guy said this, this this need fixing.I was upset because I had an appointment I sat for almost three hours no work done on my vehicle for the length of Time I was there some kind of work should have been done. They replace my front brake pads front rotors air filter cabin filter. The problem still exist for what I took it in for. I called back to try to get some understanding why it’s doing the same thing. They ask me to make an appointment. I work for a living my time is also valuable. Please have more respect and compassionate for your paying customers. The car is still experiencing the same problem. No one has called me back to address the problem. This will be two weeks.☹️

Love Ambet she's had all the answers to my questions. Matilda

Very blah experience; took my Acura there as it was more convenient in terms of timing and availability. I didnt get the feel as though the vehicle had gotten a thorough inspection, and the service person's "explanation" of my vehicle concerns came over very wishy washy. Its not likely I'll return.

I purchased a 2016 Honda Civic from them in 2018 not realizing the AC didn't work until the Summer months. I tried getting this fixed via recall i received regarding AC Condensers and leaky hoses within this model. The Service manager Tim declined to fix it and said the car appeared to have been in an accident. The car was sold to me this way and they didn't want to take fault. I had a new AC Condenser and hose installed elsewhere but came back here for the fluid, they still charged me almost $550.00 for this to be done. Are these cars actually "Certified Pre-Owned Vehicles?" Very disappointed and would not recommend buying a vehicle from here unless you're a man or coming with a mechanic. *****Update to this review Today is 8/31/2021 and my A/C has stopped working! It was recommended by the dealership to run a FULL diagnostic test, which I did. I thought the point of the test was to ensure me of ALL that needed to be taken care of in order for the A/C to work. How does it not work after 3 months of installation? I sent an email to Tim and Amber alarming them of this, unfortunately I received no response as of yet. I finally was able to get Amber on the phone where I received no compassion for what I once again was going through - she did offer to say that the AC Condenser and Hose aren't the only factors and she transferred me to another line (where I held for about 12 minutes before I hung up and called back to speak with the lovely and energetic employees in the Sales department only to be told that the phone tree isn't set up properly for the new telephone number in Service). Kaitlin was able to provide me the number for Service and also transfer me to make an appointment to bring the car back. I had to schedule an appointment for another diagnostic test - soonest appointment is 7 days away! (which I am should not be responsible to pay the fee) and this can only be done during the week, latest time is 3pm - very inconveniencing. Hopefully this goes well, I have never experienced anything like this before.

Cierra was awesome! She worked hard to get us within our budget and was so helpful and knowledgeable.

Not a single helpful salesman at this dealership. Nobody even got up from their chairs and nobody to even greet. Better go to Ed Voyles Honda dealership on Cobb Pkwy and meet Justin. Such a difference in the respect for customers and attention to detail. Don't waste your time at Autonation Honda!!

The people were friendly. The facility was clean.

Oscar and Andre made the process so smooth. Ask for them when you go in

I brought my vehicle in to get fixed for a check engine light. Paid 1k to have have it completed fixed. Only to get it back and a week later the check engine light comes on yet again. I took it to autozone and it was the EXACT SAME CODES that were supposedly fixed by Honda a week earlier. Took it back only to get emailed an estimate of approximately 5k to fix what was SUPPOSEDLY now wrong with the my van!!! Not to mention my sliding door was damaged and didn’t work properly after I picked it up from autonation. I ended up buying a brand new car from Landmark Dodge the same day I was sent that email for the est of my vehicle. Not to mention I called often and repeatedly and could NEVER get anyone to answer or get a call back. Horrible … I would not recommend this dealership. AT ALL!!

I am very satisfied overall. Got great prices and deal. Will find you a car of choice.

DO NOT GO HERE. Literally the worst dealer service experience I’ve had. First, I could never reach a service agent on the phone to address my questions before I made an appointment. The number just rings and rings. I left a message and of course they don’t call back. Finally I had the idea to call sales instead, and of course they pick up that phone because they want you to buy a car. I spoke with someone who said they would take a note over to the sales department. Did they ever call back? Nope. So I made an appointment online and took the car in hoping everything would be fine. Upon taking it in, my husband had to go search for someone to check the car in. Why is there no service staff there ready for you upon arrival like it use to be??? When he found someone they said they would call before they did anything to the car. The next day, no one called, so we called the third day to check. The car hadn’t even been looked at! They finally called after the weekend, saying the car would most likely be ready on Tuesday. Did they call Tuesday? Nope. Heard from them on Wednesday that it was done. A whole week to get non-major repair done! Ridiculous. Then went to pick up the car and no apologies, no explanations about the experience and delay. I understand if you’re backed up, but customers need to know what to expect. Let them know beforehand you’re short staffed or something, call and update them, make sure they know the process is different than what they’ve experienced with you before. This was sloppy and inconsiderate servicing.

Be cautious when you have service done here. When purchasing my wife’s vehicle (2018 CRV) we were offered an oil change service for the first 6 years/60,000 miles. It’s been 3 years and we just hit 59,000 miles and we were due for one last oil change under this program. However, the service department was backed up and I couldn’t get an appointment time scheduled for a few days. It would also be a few hour wait if I just brought it in so I decided to do it myself as I do for all our other vehicles. When I jacked the car up and went underneath as any routine oil change, I noticed a lot of oil on the protective shield underneath the car. I removed the shield to reveal the oil pan and there was oil everywhere! Oil was caked on to the top side of the shield due to oil leaking from the negligence of Honda Technicians. You should NOT be able to remove the oil drain plug with your bare hands!!! The technician either forgot or simply didn’t tighten the oil drain plug which is the only thing keeping the oil in your car!! This lead to a steady leak of oil. How does this happen? We have only taken this vehicle to get the oil changed at Honda on Thornton Rd. So, needless to say, it has been a steady leak for 4-5 months (our last oil change). We will never have service done here again. In hindsight, we are very lucky that the drain bolt did not come out while operating the vehicle on the road/interstate. However, this was very negligent on Honda’s part. I also noticed the oil filter is not changed on every oil change. Build up of sludge/oil grime is not normal on the oil filter housing where it makes the seal. We are also missing 4 screws underneath to hold up the protective shield. Please be cautious if you decide to get service done here. I will be changing our oil going forward.

Be cautious when you have service done here. When purchasing my wife’s vehicle (2018 CRV) we were offered an oil change service for the first 6 years/60,000 miles. It’s been 3 years and we just hit 59,000 miles and we were due for one last oil change under this program. However, the service department was backed up and I couldn’t get an appointment time scheduled for a few days. It would also be a few hour wait if I just brought it in so I decided to do it myself as I do for all our other vehicles. When I jacked the car up and went underneath as any routine oil change, I noticed a lot of oil on the protective shield underneath the car. I removed the shield to reveal the oil pan and there was oil everywhere! Oil was caked on to the top side of the shield due to oil leaking from the negligence of Honda Technicians. You should NOT be able to remove the oil drain plug with your bare hands!!! The technician either forgot or simply didn’t tighten the oil drain plug which is the only thing keeping the oil in your car!! This lead to a steady leak of oil. How does this happen? We have only taken this vehicle to get the oil changed at Honda on Thornton Rd. So, needless to say, it has been a steady leak for 4-5 months (our last oil change). We will never have service done here again. In hindsight, we are very lucky that the drain bolt did not come out while operating the vehicle on the road/interstate. However, this was very negligent on Honda’s part. I also noticed the oil filter is not changed on every oil change. Build up of sludge/oil grime is not normal on the oil filter housing where it makes the seal. We are also missing 4 screws underneath to hold up the protective shield. Please be cautious if you decide to get service done here. I will be changing our oil going forward.

Skip this dealership. Sold a car based on when it would arrive. I had to push for details when the salesperson wasn’t responsive after a week. Offered a different car same price. Went to pick it up - they tried to charge me more. I refused. Asst GM stepped in and made 2 offers. I accepted them. Also, sold my old car to them, which they claim would be paid off before my next note. Nope. Had to pay the note on that car because I value my credit rating. Week after I pick up the new car, I get a statement that has the wrong vin on it. I call financing company about it. Told to call the dealership. Next morning I get a text from salesperson asking for something. I explained what I was offered by the Asst GM. Salesperson basically called me a liar and denied that I was offered that. To end my having to deal with this place, I did what was asked. I’m still waiting on a new statement to see if they have corrected the paperwork. Did I mention this is the 3rd car I purchased there? Guess what… NEVER AGAIN.

Friendly, quick service at this location. I bought a new 2022 Pilot and they found the exact color and interior I wanted. They even helped me clean out my trade-in car.

It was not a pleasant experience. I understand you may be understaffed as most businesses are - perhaps if that was communicated more people would be understanding. When I dropped off my car it was my first time there and no one was very clear in directing me of where I needed to go. For future reference "over there" with a vague point of the finger does not help very much - then repeating the exact same response and hand gesture only wastes both of our time. A better response would have been, "You will need to drive your car over to the service center located on the right hand side of the building". That would have been extremely helpful and prevented me from asking multiple people the same question. I was informed it would take my car about 4 hours to be serviced, and that they would call me when it was finished. 5 hours went by and I heard nothing. I called the service line to get an update as it was nearing closing hours. I was on hold numerous times with no answer. I spent no less than 30min trying to contact Honda Thornton Rd. with no luck. The hold tone was the same woman repeating the same 4 keypad options on loop. I felt like I was going insane. When I finally got a ride and just went over there to pick up my car regardless if it was serviced or not. I informed them that I heard nothing and waited on hold for 30min. The woman ( in a very short manner) informed me that no one in the stack of paper/keys in front of her had been contacted and she was about to start calling them. I'm sure they're short staffed. But I'm also sure that *someone* could have made a quick call to the owner of the vehicles as the finished up and left a very brief message "Hi this is _______, from Honda Thornton Rd. We are calling to inform you that your vehicle is finished and ready for pick up. Thank you". I doubt that entire stack of papers/keys all finished being serviced at the exact same time. I'm okay with waiting, I understand a lot of businesses are short staffed, but what I am not okay with is lack of communication and being left in the dark. When I dropped my car off there was only about a total of 10 words spoken to me. It only takes a couple minutes to make a brief phone call. It takes less time to be clear and concise in directions the first time so a customer isn't left wasting the time of more employees asking them the same question. The service on my car was done well - except for the fact that one of the consoles was not snapped back in place correctly - I had to fidget with it myself to make sure it snapped back properly. Overall my service here was underwhelming and a little frustrating. A little good communication can go a long way.

My car has been with them for over 2 weeks and prior to that they had it for a month. While there I could never get in touch with anyone in service by phone. I had to drive out each time if I wanted to know an update on my car. Service writer could call me but that rarely happened. Fix the phones people.

Once again, Walter made the new car process super easy from start to finish! Would definitely recommend checking them out, whether you’re looking to buy or lease . He is the best . Thank you!!

Amber was helpful . Had an appointment at 9 am and left at 1:30. This service was for my service bulletin on my Honda civic. They replaced the AC condenser and fixed the AC wich I did not know it had this service bulletin. Also Honda representative at the 800 number for customer service was very helpful. All in all I went in to the dealership with a super hot car and came out like Chilly Willy and $0 out of pocket ( a $2000 repair) and an extended warranty on this system until 26'. The only negative I see at this location is their coffee machine was down . Thank you Honda for srepping up to the responsability and repairing my daughter's car.

The last 2 years we have leased + purchased new cars from Walter Parker . He is the best , from start to finish . Don’t think twice

They ok but could be better

Great experience with the entire staff especially my sales man Sieo … they made the experience easy and had me out with my new car less than usually

Purchased vehicle on July 17…. Was allowed to leave without a temporary tag …. Have been told 100 different things by multiple people about why we haven’t received a temporary or permanent tag …. Finance manager even told us if we didn’t get it with a week that he would take the tag off of the owners vehicle and put it on ours (nothing wrong there )… online live chat refuses to give you a name of anyone in charge …. Calling gets you nowhere but with empty promises of a call back

Service rep was very rude upon my arrival. Snapped his fingers at me to request my key! Waited 2 hours to be informed my part would have to be ordered. Recall performed on my car only to find out after the 2 hour wait. Not the customer service I've experienced in the past for sure!

Took nearly 3 hours to replace a battery

Cierra at autonation on thorton road was awesome! She was so on top of everything, straight forward and efficient. We were short on time and she got us in and out really quickly. Even after the purchase she was available to answer a few questions which is completely above and beyond! Thank you!

Jon King and Oscar Mendez were a great team to work with! Both we efficient, helped me choose a car based on price and amenities. Jon matched my finance % that another bank had given me and Oscar was kind and helpful.

Sold me a lemon. I was in a car accident and looked for the nearest dealership that would transition me smoothly into a new vehicle. The buying process was just that. I didn't purchase the extended warranty, figuring any repairs I'd have to handle would be reasonable until I could afford to add it later. The vehicle I purchased March 24th was dead on the side of the road by June 15th requiring a new engine. Of course because my warranty was up, they'll be of no help and the engine for a $11,000 car runs $6500 just for refurbished. You're better off making a purchase for your vehicle somewhere that sell vehicles that last longer than the trial membership at Sam's club.

Professional and knowledgeable

Larry Reynolds is an absolute gem! He made us love buying our new Honda CR-V almost as much as driving it! Thanks Larry!

I have had my vehicle serviced by AutoNation Honda at Thornton Road for a number of years now. They are always was very professional and thorough in explaining everything to me from beginning to end. I do not feel like they try to "sell" me something but inform me about my vehicle. I continue to use them because of their service and costs which I think is reasonable for the service I get on my Honda Odyssey.

Always a good experience at Thornton Road AutoNation service department. Excellent customer service!

My buying experience was horrible and unprofessional. They don’t give you what your trade-in is worth and I had a couple of appraisals previously to coming. The price of the car ended up being more on the contract than what I was originally quoted. They claim to write off all these extra costs in the contract but tack it back on by charging $500 for all-weather mats that was never discussed and should have been optional. Not very trustworthy. The car already came with free mats from the manufacturer. When I asked the Salesperson he claim they put these mats in all cars sold. Buyers pay close attention to the add-ons. I had to go back to the dealership 3x within a week of buying so they can fix some minor problems that should have been done right in the beginning. I had to keep pointing out the issues until they finally got it right. I was told they would compensate for gas considering all my troubles but that never happened. They don’t call you back as they say or return emails. My salesperson wasn’t too much involved after we sealed the deal. He was more focused on talking on personal calls than making sure his customer was completely satisfied. I will NEVER buy a vehicle from here again! I still have a unresolved issue going but don’t want to waste anymore time at this place! I’ll deal with it by calling the Honda customer service number. I hope this review helps another buyer.

After starting over $150 away from my desired monthly payment, Autonation Honda helped me find the right solution and worked with me on the numbers. Before even meeting me the first time, they ran pricing options for me over the phone to encourage me to come in. I mentioned to the team that I wanted to have a straight forward conversation about making a deal, and they were intentional about being honest with me about numbers and what would be possible. Upon going in for a test drive, I gave them my numbers and they found a way to get me about $20 higher than I wanted with a great vehicle. Cierra is a great, kind and honest internet sales rep and would be happy to recommend her to anyone in the market for a brand new or used vehicle! Appreciate everyone on the team equally for always trying to sell, but also understanding the real challenges of hopeful car buyers.

After starting over $150 away from my desired monthly payment, Autonation Honda helped me find the right solution and worked with me on the numbers. Before even meeting me the first time, they ran pricing options for me over the phone to encourage me to come in. I mentioned to the team that I wanted to have a straight forward conversation about making a deal, and they were intentional about being honest with me about numbers and what would be possible. Upon going in for a test drive, I gave them my numbers and they found a way to get me about $20 higher than I wanted with a great vehicle. Cierra is a great, kind and honest internet sales rep and would be happy to recommend her to anyone in the market for a brand new or used vehicle! Appreciate everyone on the team equally for always trying to sell, but also understanding the real challenges of hopeful car buyers.

Not happy this time around, the oil change prices went up 40%. I will not take my car back for change. Very Disappointed.

Walter was very good. The detail job just prior to my pick up was not done well at all. Floor mats were dirty, windows were dirty, tape residue on gas filler door and front door edge. Looks like no effort was done to do it right.

I wanted to comment on recent visit(s) to Autonation Honda my first time coming was on Thursday 17th at around 1hr to 1.5 hours before close my car was having issues and battery was tested. Then my car had to be jumped off in the service center bay. The tech that came up had a serious attitude and didn't want to be bothered. My dad operated Alan Cox Automotive Honda service for over 35 years so I understand the service side more but than that I understand customer service. Anyway then I came in at 10am Saturday and my car was not done until 1pm. I was talking to a salesman about my lease options (While my car was being serviced for a Battery and computer recall) All this to say I could have had a battery installed on Thursday and rescheduled for software update. Alan Cox

We had a great experience. Our salesperson was knowledgeable but not overbearing. They gave us a fair price for our trade. They were considerate of our time and worked to make the process quick and pleasant. Thank you! We will be return customers.

I was plesantly received and notified of any changes during my waiting period. Wait time was normal, nothing out of the ordinary or extreme. Waiting area was clean and sufficiently staged for COVID protocol.

The service center at this location really needs some new courteous, friendly, customer service representatives. I first visited this Honda location about 2 months ago for a recall on my car and had some REALLY BASIC service. I attempted to give them another chance today because I scheduled and Oil change with them last week for today. When I called last week because I had questions but no one ever answered the phone and there are no prices on the internet but I scheduled the oil changes anyway. When I got there the service was STILL BASIC service and the guy who helped me NOW tells me I need a package that was over $200. I got upset because if they would have answered the phone last week, I could have confirmed all of this when I called!! I said to him, that I called you all last week to find this out but no one answered, he just looked at me and offered no kind of apology like I was bothering him. I told him to just cancel the appointment because I did not like his attitude, I told him I would just go somewhere else...HE CONTINUED TO JUST LOOK AT ME AS IF I OWED HIM ANOTHER ANSWER so I walked off and left him standing there got in my car and left! He didn't try to ask what was wrong or could you come back, I am sorry, is there anything we can do...what was clear is HE DIDNT CARE!! I WILL NEVER....I REPEAT NEVER GO TO THIS SORRY EXCUSE FOR A HONDA DEALERSHIP AGAIN AND SEND EVERYBODY KNOW ELSEWHERE TO BUY ONE! As a matter of fact I am taking a friend to look at a honda next week but I will take him elsewhere!! And I NEVER got a call back when I complained the last time I was there about the recall even though I was told that I would get a call back regarding my concerns.

Warranty/repair part still unavailable some 30 days later. Had preventative maintenance done with tire rotation and found one of the tire lug nuts was loose , was able to remove by hand. The service department missed it even with the torque wrench.

Great service

Jackie and Cierra were great! Love my new Civic!

I was extremely disappointed with the level of customer service I received. After my purchase, I was told to bring my vehicle in the following Monday for some cosmetic issues that I noticed. When I arrived that Monday my sales consultant Jackie that I was supposed to meet with wasn’t there and I was told they would have him call me back. I left and later he called to set up an appointment to which I told him that I already had an appointment this morning. Jackie asked it I could bring the vehicle back so I went back to the dealership for my issue to be fixed. The original issue was fixed however by fixing this they caused another cosmetic problem and did not inform me. I called to tell them about this and I was told that Jackie would call me to set up yet ANOTHER appointment. This was this past Thursday and no one has bothered to return my call yet. In addition I also found out that the dealership processed a new tag for me instead of transferring my handicap plate as I SPECIFICALLY instructed multiple times during the transaction. When I spoke with Mike Humphries in Finance he replied “this happens all the time and all you have to do is take it to the county and they will switch it”. This was inconvenient and frustrating and I feel as though once the sale was completed that no one cares. I could have went to any dealership for my purchase but I chose this one, next time I will think twice before doing business here and definitely will not refer anyone

Best car buying experience ever Ellis and the whole Honda team was beyond helpful and treated me like family very knowledgeable and committed to making sure my needs were met !!!!!!

Quick and professional, friendly service

AMBER IS STILL THE BEST!!! Like always, Amber provides amazing customer service and I was in and out in a far shorter time than expected.

It was a terrible experience. I needed an oil change and had some other questions. After waiting for 2 hours for an oil change (and I did have an appointment), I had some questions about my 40k mile service. My “advisor” did not have time to answer any of my questions and just said he would take care of it on the next visit. My car has 45k miles! He was too busy to just take 5 minutes to listen to me and make me feel valued. He took no time with me. I was just another number to check off. I also usually get asked to “give” them 5 stars. They never do anything to earn that. They just say they want and need 5 stars. He did not do that. He didn’t say or do anything else. Terrible experience. I will go back because they are a Honda Auto Nation and a regular Honda dealership won’t honor the service package I purchased with them. Trust me, I’ve tried. Bad experience every time I’ve ever been. Go buy your Honda somewhere else and let someone who values you as a customer take care of you.

Appointment at 7:30A for oil change and transmission flush and refill. Dealer computer system is down, service says that he can not do anything right now until the is up. I ask if I should come back another time, reply when the system is up they can get to it. I waited from 7:30A to almost 12:00P. That is way too long to wait for something that only takes 1 to 2 hours. If the service rep. has been honest and tell me that it will be a long wait, I will reschedule and come back another day.

I got my car waaay back in April and still have not received my tags with some discrepancy of an odometer mishap and so on. On top of that air doesn't even work in the vehicle... So at this point in time I cannot recommend this place I would recommend to go elsewhere. Very irritated with this place and Caitlin the sales rep....

Best service ever paperwork was even waiting on me when I arrived!!! Didn't take up more than 10 minutes of my time!!! Now that's Speedo Service

I saw the car I wanted and Mr.Alton Threats made it happen. Everything down to the financing was easy. Everyone was Very professional. I absolutely love my car. 🙏🏽❤️

A little irritating,still no tag from a vehicle brought months ago and no air in the vehicle...

I want to thank Skyler and Lamin. The reason I’m giving an honest 5 stars because of my experience. Skyler was very professional and friendly. He worked with me and helped me to get into my new car on the same day. Both gentlemen really made my day, changed a frown 😫into a smile😇 (having a rough week) I recommend both guys if you’re planing to shop here. Please take my word THEY WILL HELP YOU!! Best customer service.

The experience was good, customer service agents were friendly and service was good.

Really appreciate Jackie Johnson for his help in the car buying process. Very honest and explained each part in detail!

it was a pleasant buying experience. I bought a Honda CRV EX from here. I finalized price and booked appointment by phone only discussing with Caitlin (Sales Professional). And to my surprise the price was exactly same that we discussed over phone which was not same with other dealership. I will definitely refer then for a good and stress free buying experience

Its close to home. I wish the service team turnover wasn't so high. I used to enjoy talking to the sales manager and service team when I brought my car in for service. Now I don't recognize anyone there. That was the main reason I bought another car at Honda because I knew everyone

Levi was very nice and knowledgeable. His patient was incredible. Go see Levi at AutpNation Honda!!

1st and 2nd Honda car, same service. They really know their job, and they will keep your engine running for years. Give them a try today. They also notify you by call that your car is ready.

Great service with Amber Smith as always

Ms. Caitlin King was the Honda representative with whom I interacted. She was an exemplar professional, invitational at all times, providing concise information and accurate answers to all my queries. From the first time I met her until the car was delivered to my home she made me feel important and my needs and wants valued. It was like buying a care from a neighbor.

My service was great. José was amazing! Thank you!

My service experience was horrible!!!! The techs and customer service reps are not knowledgeable. I won't be returning here they have no clue of how to service cars. Don't bring your cars here go to other dealerships if you don't want your car ruined. They didn't even put mileage sticker on window after oil change I'm not use to that. The rep said you don't use stickers well I'm not comfortable with that also put synthetic oil in my car I didn't ask for it. You have to ask the customer questions it's their vehicle NOT YOURS hire new staff cause this service department has me thinking "BAD" thoughts!

My visit was very well handled in a timely and efficient manner.

Great!! Found my dream car

I can talk about the sales rep that helped me, Ellis made all the process really easy.

Excellent customer service; work was performed proficiently and at reasonable cost.

Maurice, Dino and Patrick were nice, attentive and patient.

Great Dealership!!

Ram was my service advisor. I had a great experience. Ram told me it would be 1.5 hours for oil change and tire rotation and that was the exact time it took. Ram was very courteous. I always have a great experience at Auto Nation service department.

Bought my 2018 accord here, car had issue with the electronic parking brake actuator and the abs modulator last year in July so I paid close to $1500 to get it repaired since it was out of warranty, not even a full year later the car started having the same exact issues with the same parts that I paid to get repaired/replaced and its leaving me without transportation for the time of the repair, I’ve been in touch with the service manager about them putting me in a rental/loaner and he’s just been going around in circles without being able to solve anything out for me! Do not recommend buying/servicing your car here as they don’t appreciate their customers

I made an appointment for an oil change. When I came in I was told that their website was having problems and my appointment was not scheduled in their system. However, they were still able to fit me in and complete my oil change in about the same time as I would have expected (about an hour). The actual oil change and customer service was great! My only issues is that their prices are higher than other dealerships. My oil change was $12 more than what I typically pay at the other dealership. Also the other dealership uses floor covers to make sure they don’t mess up the carpet and include an exterior car wash with all services. And the wait area is lacking compared to other dealerships (no snacks or cups for the water dispenser, etc). So I left feeling like I paid more and got less.

If you go here just ask for John. He will make it happen. He is a great manager and as a customer I can honestly say he puts 110 percent. He made sure my whole family had a car in one day. That’s 3 cars. He worked out all the details. If you need a reliable car ask for John. He is going to be completely honest and this is what you need in car sales. If my car needs service I need someone that cares because it’s the end of the world when you think something is wrong with your car. Ram is simply not that person. He literally did nothing to help, and wouldn’t give me an update on my car until I fussed to his manager. My car had been there 48 hours. Then he was the happiest I ever heard him calling to tell me that the piece I needed was not covered by my warranty. He called 8 minutes before service closed. I couldn’t get my car if I wanted to. JOHN and the new GM Alex worked this out for me because I bought the car in February. I appreciate those two for making it happen, but took a star off for RAM’s very poor service. Also this location doesn’t offer loaner cars, and idk if that’s the best thing since it takes so long for service to give you an update of any kind. Thanks again.

I had an issue with contacting them, but after my very unkind review, I was contacted by the manager. He explained that they have had an issue with the 'phone tree' but are in the process of fixing that. The good news... no need for recall work on my car.😻 Thank you Mr Henderson for getting back to me! I love my neon yellow Fit!

Took 2 trips to get requested service right. IVR is awful. Won’t make a return trip heRe if the service was FREE.

I am not satisfied with my service at all. They never answer their phones, ever. They kept my car for over a month and gave me two different sets of keys one to unlock the door and one to crank up the car. Nobody told them to make those changes at all. And still they did not fix everything that they were supposed to fix. They give auto nation a bad look get it together. Dont be good at selling then be horrible in the service you provide after y’all are one.

Cierra is amazing. She helped me pick out my dream car and I instantly fell in love with it. I knew it was a match immediately. She was so kind and patient and helpful. She’s extremely communicative and made sure to stay by my side every step of the way. She even took my photo for me! I will absolutely be back to Autonation Honda on Thornton Road for ALL future car purchases. Make sure you ask for Cierra for the best car buying experience!

Had two of my Hondas in to AutoNation Honda Thornton Road in the last 2 months. The first was for an airbag recall. I made an appointment online and indicated I would be waiting for the work to be done. I arrived about half an hour early. I was the next vehicle in line at the time. There were two service writers, one sitting at her computer, the other was writing up a vehicle already in the service breezeway. Neither of them looked my way for 10 minutes. I just sat wondering if I was in the right place. Finally, one of them came up to me and collected my information. I told them I had an appointment and would be waiting. I was told the recall would take approximately 2.5 hours. I was fine with that. I walked outside after nearly 2 hours to see my Element parked in the lot. I asked the other service writer for a status on my vehicle to which she replied she’d just been handed the paperwork for it by the other service writer. She assured me they would start on it immediately. I waited another 2 hours and went back outside to check the status. As both women were busy with customers, I asked the male service writer to check on my Element. He told me he wasn’t handling that vehicle. I asked if he would check anyway. He asked what it was being serviced for. I told him the airbag recall, that it had been 2 hours since being taken back to which he responded the job would take 4.5 hours. I simply stood there looking at him until he finally got up with a huff and walked over to the service bays. He came back and said it would be another 1.5 hours. I returned to the waiting area where I had discovered that everyone who’d dropped their cars off AFTER me said they’d all been drive-ups and hadn’t made appointments. They said the service writers told them they’d work them in. All of their cars, with one exception, were completed before mine — and several had been completed before mine had even been looked at! And I had made an appointment 4 weeks prior to the service date. After about 45 more minutes of waiting, I stepped outside to smoke a cigarette, and guess what I saw? My Element was once again parked in the lot. I looked at my service writer and she glanced at me while I just shook my head. Unbelievable! I went inside to use the restroom, and when I came out, a man was waiting on me with my paperwork. He never introduced himself, and I had never seen him before. He said the car was ready and the keys were in it. I asked him for my paperwork, and he said I really didn’t need any since it was a recall and I wasn’t charged anything. Dumbfounded, I explained that I kept all paperwork of repairs on my vehicles for my records. In fact, I pointed out to him that the papers he was holding actually said “Customer Copy” on them. He gave them to me and I left. Every employee I interacted with had a bad attitude, as if doing their job was an imposition. Absolutely no urgency in performing their work. Nothing friendly in their manner. Not concerned that my vehicle had been forgotten for two hours. Not bothered at all that drive-ups were worked on before those making appointments. Failed to inform me of ANYTHING concerning my vehicle. I had to inquire just to get it looked at. How long would I have sat there waiting after my Element was done because no one could be bothered to tell me it was finished. It wasn’t until the service writer saw that I had seen my car that I was told it was ready. I kept the appointment for my CRV a month or so later because I thought there is no way a dealership could operate this haphazardly as part of its everyday operation and remain in business. Service writers and/or techs must have been short staffed that day, I told myself. Besides, it was only getting an oil change and having a noise on startup checked out. I arrived early once again and pulled up to the breezeway. I sat again for some time like before. When someone finally came over to me, I explained I had an appointment and what I needed done. She told me it would be 45 minutes before they could get to it. That’s fine. I was a half hour early anyway. I gave them my cell number and told them I’d be waiting. After 2 hours, and having gone outside to smoke twice, I became concerned that my CRV had been parked in one of the service bays for more than an hour with no one actually working on it. I told the service writer the horrible experience I had last time (I’m sure she remembered) and asked her to please check on my vehicle. She said the tech was working on several cars at the same time and she would let me know when it was finished. I waited patiently for at least another hour…nothing. In the mean time, the customers in the waiting area were all swapping horror stories about the service at this dealership. One lady got an email from the dealership asking if she’d like to reschedule her appointment since she missed that day’s appointment. She was sitting in their waiting room for crying out loud! She went outside and discovered her vehicle had been finished an hour earlier and no one had told her! I stepped out to smoke (I’d been waiting now almost 4 hours for an oil change and a diagnosis of a noise on startup) and saw my CRV sitting on the lot. Goodness knows how long it had been out there since no one bothered to text me. Again, the service writer must have seen me, because I received a text as soon as I entered the waiting room again. I would never have believed a business could operate with such terrible customer service. As a retired Publix grocery manager, I’m usually very good at waiting. I know how often things beyond our control can mess up someone’s plans. I was willing to give this dealership the benefit of the doubt after the first horrendous experience. After my second visit, however, I can only surmise this is standard operating procedure here. I’m astounded that the service side of this dealership gets away with providing very little service, and the service they do provide is inefficient and needs to be painfully extracted by the customers themselves. How it is that the service manager (I assume) could sit in his office with the door closed having what sounded, from the loud and frequent laughter emanating from within, a jolly good time with two other individuals for more than an hour on one occasion — while his service department was metaphorically burning down — I’ll never know. This service department probably needs a change in management. Someone needs to train their employees in effective customer service. Additionally, whoever is in charge of scheduling needs to be retrained to make sure the appropriate techs are available to perform the specific work for which appointments have been made. You should probably have someone from your corporate office spend a few days sitting in your waiting room to hear all the legitimate complaints. I know they’re legitimate because they describe the same experiences I had. I bought my CRV at this dealership, and I’ve never gone for service at any other dealership. I can promise you, however, I will never come back here again, and I will tell everyone who inquires not to go here, either. I will make all future purchases and/or service appointments at the Honda dealership in Woodstock or at Ed Voyle’s Honda. Finally, while Publix prides itself on exceeding customers’ expectations, which is a high bar to meet for other companies, AutoNation Honda Thornton Road doesn’t even come close. And it doesn’t come close not because it can’t, but because no one there even tries. When you get right down to it, this systemic failure in service must be a reflection of management. If I ran a store or a department as poorly as this, I’d be looking for a job at Walmart where service doesn’t matter, because I’d be fired from Publix.

Absolutely great place in Lithia springs! I had a dead battery in my Honda Accord. The service team went above and beyond to handle the situation. They allowed me the opportunity to know what exactly what needed to be done. Even explained the condition of the vehicle. Even though I bought my vehicle from Carmax they still treated me like family. I’m glad I chose Honda as a vehicle. I will be back for the recommendation for next oil change. The price beat all other Honda dealerships!

I had the best car buy experience in 20 years They made the process easy and everything they told me was the truth. Kuddos to Steve my sales pro and the SM Jena

Had a wonderful experience at Autonation with Jackie getting a brand new 2021 Ridgeline. The whole staff was very helpful and friendly. Wouldn’t have wanted to get a car from anywhere else.

You can never get anybody on the phone in the service department!! I was given a price to get two keys cut and programmed… then i get my bill and there is almost $40 in additional charges that have nothing to do with nothing!! I’m fine with tax, but this wasn’t tax. A manager wasn’t available so i called and called and can never get anyone. Watch for the bait and switch at this dealership.

This shop is absolutely the worst service shop I have dealt with. You can never give a straight forward response to when vehicle will be ready. Put my car in 3 weeks ago to get a new gas tank put on my car and it has been a run around. They do not return calls nor do they keep you updated. They have told me it will be ready tomorrow a total of 7 times now and I still do not have my car back weeks later. What was estimated a 4 day max fix turned into 3 weeks and they still do not have it ready for me to pick up. Will never come back to this shop and I don’t recommend it to anyone who needs a simple fix.

Went in for recall repair of fuel pump. Recall letter said it would take about 1 1/2 hrs. Ended up taking 4 1/2 hrs. I understood the explanation given why it took so long, but customers should be told the correct time when schedule the appt. I would have asked hubby to pick me up, but each time I asked, another hour was added.

Our experience was wonderful. Friendly customer service from everyone. We enjoyed!!!

I have been having my car serviced at Thornton Rd Honda for years. I noticed a year before the pandemic, the service department appeared to make major changes in service as well as service advisors. The service has declined significantly. My service advisor “NEVER” came and gave me an update on the status of my vehicle. He didn’t even tell me where my vehicle was parked once it was ready. I am not sure if this dealership is under new management but the service is terrible. I stayed on the phone for 45 minutes to make an appointment. Ridiculous!! This location is near my home. I will have to find another Honda dealership to service my car.

AutoNation Honda is a 5 star establishment. Great customer service and especially Mr. Steve Shaddix! We’re repeat customers and will continue to be!

Great customer service as usually!

The facility was clean , the staff was friendly and professional. It was one of the easiest car buying experiences .

They were great as usual. Very knowledgeable and caring. Mildred Coats

2021-06-21: Amazing team here. Traded-in and drove away very satisfied. Like I noted before, the deal was excellent and the staff are knowledgeable and courteous. Still strongly recommended. 2018-05-08: I came back again for my daughter's first car. The staff is superb, from the sales floor through the service department. My driveway is starting to look like a sales satellite for Honda now. 2016: Our third Honda we've purchased from these guys and still VERY happy with them. The deal was excellent and the staff was knowledgeable and courteous. Definitely a strong recommend here.

Had my car for a week just to a diagnostic test for A/C. I never received a response via call or email until my husband and I went to location to speak with customer rep. To only discover they were short staff and behind on tickets . We were not please with customer service.

Merwing was awesome!!! He got us what we wanted and didn’t try to sell me something convenient for him like all of salesmen I’ve dealt with before!! He is the first salesmen I’ve met that has pleased me as a customer, I will definitely recommend him to everyone I know! Thankyou so much for getting me in my new car Merwing!!

TJ and Amy in the service department are awesome! They provided excellent service despite the lack of help/labor in the department.

Nothing but disappointing! Sales process is horrible. Never received all my paperwork. Let us drive out without a temporary tag! Never returned calls concerning paperwork I never received! Bad customer service! Never buying from this dealership again and telling everyone?Buyer Beware?!!!

Jackie is amazing! He was very patient. He listened to what I wanted and got me a car I love. The staff there was so kind. 10/10 would recommend!!

It was a pleasure to work with Cierra and Jackie on the purchase of my 2017 Honda Civic EX!

Awesome service!!!

Had to schedule a Recall repair and was able to get my oil changed and tires rotated all in one visit. Very easy throughout the process. Friendly, prompt service and was finished in a timely manner.

Terrible customer experience. Couldn't even get me the proper documentation to give my lender. Jerked me around with empty promises. I canceled the deal. Never will I ever deal with this company again!

The good experience started before I left the house. I wanted a few additional pictures of the truck before I drove the hour and thirty minutes to the dealership. Cierra went out and took great pictures that eased my concerns. I then requested that she get me an estimate on what my total was going to be before I made the drive. She did this with no hesitation and was extremely friendly and easy to work with when I got to the dealership. Cierra and the sales manager John did absolutely everything they could to make me 100% satisfied with my truck purchase and ultimately the reason I decided to buy from them.

Customer service was great... at first. Then it took a turn for the worse. Asked numerous times for a buyers order with my lender information and was given the run around each time. Lost confidence and terrible customer experience. Suggest sales retraining. Do not recommend.

Manager Seller and the Seller did an outstanding job with the whole process.

This is my 3rd car from this dealership. Great customer service and friendly staff.

This is the only place I take my car. My experience was great. My only issue is that the tires that they have put on my car are never in stock and have to be ordered. Since I do work, it would be easier if when I need a new tire or 2 that they would be in stock so I could have everything taken care of in the same day.

Salesmen were extremely helpful

The sales agent Jackie Jackson is the best. He worked quick and really knows how to treat customers. Great customer service and one of my better experiences in a dealership.

The buying process was a pleasure Larry was fun to work with

I have previously used this location for a recall situation with my Honda CRV and was pleased, but my most recent experience has been horrible. I drove my Honda Civic in to be assessed after the seatbelts deployed from a fender bender. I met with Ram. He was courteous and understood my dilemma. What happened after the inspection is ridiculous. Ram came back with an estimate to have my seatbelts replace for $2900. I decided that I would have my insurance cover it and asked Ram to have an estimate prepared to submit to my insurance carrier. He agreed and even called a Lyft to send me home. For the next 3 days, I called to get the estimate. Ram would not come to phone nor return my calls. I decided to take the car elsewhere as I am now having transportation issues and no end in sight. My insurance company sends a tow company to get my car and the company is informed that my car is no located at the dealership. I call to find out where exactly my car is located, and I am told that someone from my place if employment came in, paid the diagnostic fee and was given the key to my car!!! Really?? Who?? How??? Then the rep changed her answer and said "oh it's right here, but you need to pay $85 for diagnostic testing before it can be released." What kind of business are you running??? I call my insurance company and notify them that I would be picking my car up and taking it myself to the other repair facility. I called the dealership and gave them $85 over the phone. I then go to the dealership and I am informed that Ram is on vacation. That's fine....that's his business, but who is responsible for my car and why has nobody informed me that nobody has been taking care of my concerns. She then tells me with an attitude that my car is on the other side of the wall. I drove my car around to the front to wait for the tow truck that I now have to pay for since Honda told the original tow company that they didn't have my car. When my tow driver arrives, he heads to the service department and before I could get to him, the service advisor was about to give him someone else's black Honda Civic. I had to let him know that my car was in the front. After getting my car hooked up......WE TOOK IT 1.5 MILES to the other repair facility. This is freaking ridiculous! I have always thought good things about Honda but this dealership has really let the Honda name down.

I had very professional service, and staff were friendly. Today I would give them five stars....I again was told that after buying two new vehicles their, and years of service, as in the past. That if I do this questionnaire, I would get a free oil change! .... we will see! Have not seen a free oil change yet!

Don't try to call them for anything. Tried to call for a service appt, got stuck in a loop, so tried to go through sales and got hung up. Guess they don't need my service or want to sell me a car

Initially, I made an online appointment to have a recall done on my car. I asked that they contact me to confirm they had the part before I drove down. I had no reply. When I showed up they had to reschedule me because the appointment I had was too late for them to work on my car. It would have been nice to know that before I came down. The nice lady rescheduled my appointment and everything went smoothly after that. The person who responded to my online appointment, didn't even know I had come down there. They thought that I had missed my appointment. Very disappointed in that person.

While the staff there was courteous, I’m very unimpressed with the service I was given. I should’ve been suspicious when I had pulled up after making an appointment days in advance and someone named Ram told me that I had to come back later because “there was a system update a month ago and the new system doesn’t let us see who comes in for a recall for us to order parts in advance” even though the process for making an appointment has been the same for EVERY HONDA DEALERSHIP. Ok, so they forgot to order the parts needed, fine. I came back later with an appointment like they advised and it took them 4.5 hours, despite Honda’s corporate letter stating 1.5 hours and despite the appointment I made. On top of that, they ruined the backseats of my car and didn’t even call or text once my car was finished - I had to check with them to see that my car was finished. The waiting area has been the worst of all Honda dealerships I’ve been to. No complimentary snacks or coffee, and they don’t even have cups for the water dispenser. I’ve been disappointed with Honda dealerships in the past, but this one takes the cake. And no, I don’t want the manager’s number to call. I want to stay as far away from here as possible and I will stick with other much better dealerships such as Sons Honda, Honda South, and Honda Carland just to name a few.

I had a wonderful experience with both Jena and Caitlin at AutoNation. I contacted Jena through the website and requested information about a few different cars. She sent me exactly what I asked for without any hassle. When the time came for me to make a decision about a car, Jena put me in touch with Caitlin, who made the purchase quite easy. She answered all of my questions and was helpful in the decision making process. I appreciate the no-pressure, no-haggle ease that they both brought to buying a car.

ETA: We spoke with Service Manager Tim after hours last night regarding this issue and another one that had popped up after I picked my car up. He was sympathetic, understanding, and made it clear in no uncertain terms that what we experienced was unacceptable. I felt like he went out of his way to make sure that our concerns were address, heard, and understood. Having only been over this service center for 6 months, I can't really hold him accountable for what has happened in the past, but I DO feel like he wants to make it right. We discovered after the fact that the guy who old me my car was "only halfway done" had been on the job three days, so this all could have been avoided if I had been speaking with someone who had a little more experience. The service center had it completed at 5:00 as promised. At the conclusion of our conversation last night, we agreed to make this a learning experience for everyone. I was pleased with Tim's professionalism and concern. The prior service manager had a very poor attitude, but we are willing to give this service center another chance. This service center has some of the WORST customer service ever. I had an 8:30 appointment to drop my car off for warranty recalls. I stressed that I needed it back by 5:00. (I work full time and have 3 small kids in daycare that I need to pick up after work - not to mention the fact that dropping my car off necessitates arranging transportation to and from work.) I called at 4:00 to check the status of my car and he said he needed to speak to a "service advisor" and he'd call me back. Almost 30 minutes later he called back and said they were "half way done". I talked to someone else who said that they "should" have it done in about an hour, which is 30 minutes past the time I was promised it would be done. I wish I could say this was the first time this has happened, but it wasn't. The last time they did this, my husband had to sit in the lobby until they closed, which was about 3 hours past the time I was promised my car would be ready. (I dropped my car off early that morning as well so they had it all day.) Oh, and let's not even talk about the time they lost my floor-mats. I LOVE Honda vehicles. But this service department has turned me OFF to this dealership altogether. And we trade in and upgrade about every 3 years. There is NO excuse in booking someone an 8:30 appointment and not having the car ready at 5:00 when I stressed how important that was. It's like they work on their own timeline and don't even care. I'm about done with this place.

Mr. Threats is the man! He was very professional and was able to get me the car I wanted for the price I was looking for. If you are interested in a Honda and looking for a overall good guy, Mr. Alton Threats is you man !

Had repairs with Honda, and my technician was very Informative and friendly. Would recommend Honda!

The service was quick, efficient, and informative

Everyone is very professional and nice there, and the repair was completed in a timely manner.

The device I received service on was, for the most part, done well. There was one slip up with my tires. The very next day my tire light came on. I took the vehicle to put air in the tires and boy did they need air. I was able to take the car for a tire check. Even the service tech had to put more air in the tires. So he did then reset the tire needs air. Since that time all is now well.

my experience was good the sales person was very professional. Knew his job perfect salesman I was sold and he is very personable

Employees there are always nice and they always quick to help or answer your questions.

I popped in to my Honda dealeship today for an Oil change and Tire rotation, from the time Amber saw my car roll into the service bay to the mechanic Zion giving me back my key my expeience was first class, I find them hard to beat! While I was waiting I was with Walter doing research on a possible car for my daughter and I was soon back on the road. The waiting area has been refreshed and is more comfortable - not that I was there long. Autonation Honda are like Family, the GM Simo has the best team with the highest standards! Another reason why I reccommend them highly to anyone who says they are looking for a car. Thank you Simo and your team

It was a very pleasant experience. The salesperson treated me great and took a tremendous amount of time to show me all the features on my new car. I got what I expected on the trade-in of my car with no problem. I absolutely love the Civic I got..

This is the worst experience i have had so far. Ive been sitting here to get a fuel pump replacement for six hours. If you remotely value your time don’t look back just run away as fast as you can. Find another honda dealership and if push comes to shove try to fix your own car that is even if you don’t know what you are doing trust me it would be a better experience. To make matter worse the lady at the service desk has nastiest attitude. Who runs this place? Whoever you are, you are doing a fantastic job running people away. You should be track coach.

Clarinda was very helpful and nice. She made sure that the car me and my wife wanted was available.

Recall service on my wife's 2019 Honda Pilot was performed quickly with an appointment.

Lack of follow up No one called like they told me that they would when the car was ready that day. I lost a day of work because it took two days to get my car back and I had to call them to see if and when it would be ready. Customer service what is shot to xxxx.

Great place Larry Reynolds is the greatest true customer service and he is so funny great experience to be spending so much money!

Auto nation has been my dealer for more than 8 years. I leased 4 CR-V cars from there. I was so happy with their service and customer service. Shout out to Firas Shuelb and Larry Reynolds for their excellent customer service.

John best owner in Georgia clean location cars always ready for test drives mechanics always on alert car cleaning and detailing what more can you ask for a Honda..💯

I bought an Insight last week. I would suggest that that before you purchase any extras that you ask to see a brochure to be certain you are getting what you expected. Over all, a good experience.

they dont respond, took $4k of my money for them not to finalize the deal, take the car back, say it would take 5-7 days to get my money back, and it has now been a month with no money

Alton Threats: PLEASE visit him if you need a car. Best, most personable, responsible, loyal, kind, generous person. Always looking out for the customer... and this review does NOT do Alton justice. Trust me: he's the MAN!

Do not waste your time using the service department at this dealership. Very poor customer service! They had my vehicle for software updates and oil change and a starter issue since 10am and did absolutely nothing and wanted to keep it overnight. Now I have to reschedule an appointment but it will NOT be with them. I have limited time off and this day off was completely wasted !

I had a recall on my 2019 Odessey. I got my appointment immediately

Excellent service and communication. Very pleased with my experience and vehicle results.

I WAS NOT ATTENDED TO PROFESSIONALLY AND VERY UNPOLITE

This was a no pressure discussion where a really good price was offered. Highly recommended

Two hour wait on the service on my car.

I went Saturday to look at cars. We were going to look at the pilots. The sales man was mehhh. He was on his phone very disinterested. I really wanted to see the new black Honda Pilot touring. I said multiple times how I would love to see the inside. The salesman didn’t really look up from his phone. I bought my accord there in 2014 and had an amazing experience so I expected the same. We ended up leaving and buying a car from the Toyota dealership down the road.

Just purchased a new Ridgeline from this dealer. Love the car but will not buy here again. Reserved the car on their website at their advertised price but the dealer refused to honor it upon my arrival to purchase it. I reluctantly continued with the purchase and paid cash. Even so I was kept there for almost four hours to complete the transaction. Since then I’ve had to communicate with them regarding a refund for a back ordered accessory. Their responsiveness was not good. Happy with my Honda, totally disappointed by this dealer. Buy yours elsewhere.

Just purchased a new Ridgeline from this dealer. Love the car but will not buy here again. Reserved the car on their website at their advertised price but the dealer refused to honor it upon my arrival to purchase it. I reluctantly continued with the purchase and paid cash. Even so I was kept there for almost four hours to complete the transaction. Since then I’ve had to communicate with them regarding a refund for a back ordered accessory. Their responsiveness was not good. Happy with my Honda, totally disappointed by this dealer. Buy yours elsewhere.

Nice costumer services and better prices and nice team that dont push you as well dont lie about extra charges.

This dealer was spot on and very nice and kind, Im very happy about the price and ranges of cars they have. Caitlin was a amazing persobn and helped the best they could, Very professinal and orginazed.

Great place to get you auto serviced. See Amber for your needs. They really strive to get you in and out asap. Quality service techs.

I purchased my accord here in 2012, the customer care has always been number 1 and this time wasn't any different. Thanks!

We bought our new Honda Odyssey EX 2022 from here and Jackie Jackson was helping us in the process. He made our purchase smooth from start to finish. I highly recommend Jackie and Auto Nation for your needs. PS - I’m taking one star off because Jackie promised two Honda caps to mail us but have not received it. It’s been two weeks and he failed to keep his promise.

Good work, just too expensive for my taste, labor is too dammed high!

I went in with an appointment to have recall work done. The wait time was absolutely insane, dropped the car off at 12:08pm and was told it was ready at 3:49pm. I understand I was the only customer, but what is the point of having an appointment if it will take almost half a day to complete. Same as when I go in for an oil change, it has never taken less than 2.5 hours. And when you drive up to the bay, whether you sit in your car or walk up, the advisors take their time to even acknowledge you. Customer service is very subpar.

Great salesman's , Great Manager and a Great place to purchase a Car. # 1 Customer service

Knowledgeable, friendly, honest, helpful, and pleasant.

Great customer service great a work very friendly people and. They are very fast and they keep you inform of what?s is going on with your vehicle at all time

Amber is the best. She's on her game. Very nice and I book my appointments with amber eveytime.

Very nice and helpful! Answered all our questions!

It was a great experience Latrice made everything so easy she even made me laugh definitely seeing her again !

At first it was crazy i understand the shortage of help but once i got to the service manager she made everything Right. I cant think of her name. But Thank you

[F GRADE] We would not do business with AutoNation Honda Thornton Road again. They were helpful in finding us a vehicle, but there handling of paperwork for the deal has been a cluster! Management and finance are unresponsive to our requests. Shop with your wallet elsewhere.

Cierra was so sweet and made sure we found something. Visit her! However they never seem to answer after you leave the dealership and fraudulently add services that was specifically told not to. I honestly believe I made a mistake going here.

Beware! I brought windshield wipers from their parts department and had them installed some place else 2 weeks prior to taking my car in to their shop for repairs. They took them off and put some new ones on without my permission or consent. Sure they apologized and gave me credit but they didn't service the car's original problems. They went in a different costly direction putting filers in places I didn't know their was one so BEWARE!

[F GRADE] We would not do business with AutoNation Honda Thornton Road again. They were helpful in finding us a vehicle, but there handling of paperwork for the deal has been a cluster! Management and finance are unresponsive to our requests. Shop with your wallet elsewhere.

Very easy and stress free car deal. They are not pushy at all and very accommodating. Shout out to Charles, Gena, Kaitlyn and Albert. They are an amazing team and it was a pleasure to work with them. I would recommend this dealership to anyone looking to buy a new or used car.

Service Dept. folks are always kind, friendly, and hear you when discussing service options. They are timely with projecting wait time and usually have vehicle ready before promised completion time. If your are purchasing a new Honda, I highly recommend full service and extended warranty options at time of purchase. These options pay for themselves and major service items are mostly inclusive. My recent 30k mile service included 30k mile maintenance and that visit saved me over $800 out of pocket or skipping the maintenance items. It’s a 20+ mile drive for me, but this dealership is worth it.

I asked the folks to identify a part under the hood of an old Odyssey I own. I was very clear that I did not want a diagnosis and that the vehicle was not operable. Of the three people I spoke to, one had an idea of what it might be. After I described the part in more detail he didn't think that was what it was and went to see if he could find a diagram where I could point it out. Before he could return who I believe to be the service manager chimed in. He only offered that if I could have the vehicle towed there then they could diagnose the problem. I explained again that I did not want a diagnosis I only was hoping they could identify the part. I told him it's an old vehicle with really high mileage, I don't know if it's even worth fixing. At which point he could only offer that they couldn't help me unless I had the vehicle towed there. What we can be sure of is that I don't want to purchase any parts or service there. Honda makes great vehicles. I would recommend finding a dealer with good service to match. AutoNation Honda Thornton's representative has helped me to know with certainty this is not a place I would want to do business.

Just got a car! Clarinda was absolutely on point with all of questions and concerns.. Very professional and pleasant... Highly recommend you ask for CeeCee @ AUTONATION HONDA on Thornton Rd.. A joyful experience and atmosphere👌😀

Went there for a recall was told my car would take 21/2 hours took six instead. When I went to pick it up I said I was told 21/2 hours not six no I’m sorry not even a a have a good day just handed me the keys and said nothing. Thank you Kathy price

I would have given five stars because Latrice was so nice. However, I waited 3 1/2 hours for my car to be serviced

Staff couldn't tell me how long my appointment would take because she said staff needed to "have coffee" and wasn't sure about the "flow of the day." Returned my car with clay footprints on my floor mats and restrooms didn't look clean.

Oscar Mendez was a delight to work with on my new Honda EX. He was very professional and explained the procedure well. The only tiring part was waiting to finish with finance.

I have bought many cars through the years and from various Honda dealers. AutoNation Honda by far was the easiest to do business with. The entire staff was respectful, helpful and moved me through the process with little to no delays. Found a great car at a fantastic price. I will be doing all my future car buying at AutoNation. Thank you all for a great customer experience!!!

I had a great experience buying from here. Steve answered my call and answered all my questions. A no BS salesman is a great find. Straight to the point and no beating around the bush, just how I like.

Came for a car, left with anxiety, and no car

Great experience at this Honda dealership! Very kind, helpful staff. We worked with Caitlin in the sales department and she helped us find a great deal on our new 2021 Accord!

If i could give Autonation a no star and some negatives stars, I would. This place has the worst customer service in the state of Georgia. This is the 2nd and will be the last time I go here. They need better people person. This place makes you think like you owe them something. Worst customer service experience Ever!!!

Cool thank you very much enjoyed it

RAM AND AMBER WERE EXCELLENT! HELPED ME TREMENDOUSLY..TREATED ME LIKE FAMILY..5 ? STAR CUSTOMER SERVICE! THANK YOU BOTH FOR CARING ?

The trading process took WAY too long for a cash sale -- 3 hours. One of the biggest hold-ups was their insisting on having an insurance card for the new vehicle before I left the lot...on a Saturday evening!?! Fortunately I am buddies with my insurance agent and was able to reach him on his cell phone, or I guess I would have had to make another 2.5 hour round trip on another day. If this was so necessary (never had that issue elsewhere when buying a vehicle), they should have informed me when I was communicating with them earlier in the week. They did not explain the features of the vehicle, but I had bought another 2020 Honda elsewhere a few months earlier, so I could figure it out on my own. And good thing, or I would have been there 4 hours!

Always courteous and they know what they’re doing. They also don’t overcharge

Was very disappointed with service from when I drove up til when I left. No sense of urgency by anyone. One person was available to help, was very busy. The person who came to tell me about my services was rude, bad customer service. The technicians had put down things I did not need ie. Sensors replaced. No sensor light came on my vehicle. It boils down to trying to charge me money for services not needed. I feel it was because I was a female and didn't know any better. The usual people I deal with are more friendly and willing to help. This crew was entirely different. Worst experience I gave had since I gave been coming to you all for service.

I am very disappointed with the service department at this dealership we were quoted over $3,000 to fix issues in our van and then when we went to get a second opinion what they told us was wrong was not even the issue and it was $600 to fix. Also before my husband even got home he was getting messages from them about trading in our vehicle for a new one I feel that they were quoting us a high repair cost so that way we would trade in our van finally I attempted to reach out to the service manager and was unable to get a hold of him after several attempts.

Auto ready by time given (for software update), clean facility

I would have to say I was not impressed as of recently to the customer service I received at Honda Autonation. I had made an appointment online two weeks prior to getting my oil change and had to wait over 2 hours for just an oil change and tire rotation. I definitely feel that is excessive in waiting for something that had an appt. I normally have waited an hour or alittle longer. The gentleman that I checked in with was also not the friendliest and had an attitude of get in and get out. I have interacted with Amanda in the past and have had a wonderful experience and definitely feel customer service needs to be addressed along with wait times. I understand that the weekend is normally busier due to more people being off from work but why doesn't dealerships think ahead and schedule more people at that time. Just common sense. I will definitely be looking to go elsewhere.

I just got a Honda CR-V 2020 and it was a great experience with no issues at all , the stuff was lovely and so professional. I definitely recommend it.5 stars from me.

Salesperson Catlin king was very helpful.

The AutoNation Team Has Always Provided Exceptional Service !!

Every time I have my car serviced the staff is so friendly and the service is completed in a timely manner

I was in and out in an hour! I love how they keep you updated on your cars progress. The waiting cleaning area is SUPER sanitized, someone is constantly cleaning. My Service woman Amber is the BEST. She not only cares about the needs for your car, she also cares about you and your family. She asked about them all the time. Great customer service indeed!

Nice clean,but needs a coffee machine

Great experience and they even applied a discount on my service without me having to ask!!

Very good service from Oscar Mendez very well trained, friendly and very helpful! He goes out of his way for his customers and is very patient! Management is amazing as well they make us feel like family I recommend this dealership.

The service I received from Debbie Freeman was outstanding - I will definitely be back - Great Job - In and out and paid satisfactory cost for work done. Thx

In the middle of negotiations and tje person I was working with never responded . Whether the answer was no or yes a phone call to tell me that would have been nice. Took 2 days and a phn call from someone else after I complained. What they didn't know was I was still thinking about buying vehicle even w/ out the neg but if I Ended up not liking car after their 250 mile warranty I can't imagine trying to get my.money back with the lack of communication they showed.

My salesman, Steve and the Manager, Mr. King provided me with the best customer service. Great guys to work with! I bought a 2021 Honda Accord Sport about 2 weeks ago from this dealership and both of these guys were extremely respectful and helpful in my entire buying process. -Trevor Roddy

We are so appreciative of AutoNation Honda in Lithia Springs! We couldn't have asked for a better experience purchasing our vehicle. They have wonderful service and are very respectful. Alton was extremely knowledgeable and Albert made the financial part a breeze! Thank you AutoNation!

My salesman, Steve and the Manager, Mr. King provided me with the best customer service. Great guys to work with! I bought a 2021 Honda Accord Sport about 2 weeks ago from this dealership and both of these guys were extremely respectful and helpful in my entire buying process. -Trevor Roddy

It took less than an hour to have my oil changed, excellent service

The services began as soon as I stepped out of my car and the wait time was a short wait time for the services that needed repair.

We drove 3 hours to pickup my new 2021 Ridgeline because they had the only red one in 300 miles. It was ready when we arrived, we paid half down in cash and financed the other half. We had been preapproved for credit yet we still had to wait over 2 hours to make the purchase. We bought running board and weather Tec floor mats. The boards were put in back of truck for us to install and the floor mats they were out of. They didn't tell us about mats until after papers were signed or we wouldn't have bought them. I was assured they'd be shipped out pronto. It's been 3 weeks now and we still don't have them. Sales person and sales manager not taking my calls. I just want my mats or my money back so I can get them, yet no one will talk to me. If we lived closer we would go by the dealership daily. If you can buy a Honda from anyone else, buy it.

We drove 3 hours to pickup my new 2021 Ridgeline because they had the only red one in 300 miles. It was ready when we arrived, we paid half down in cash and financed the other half. We had been preapproved for credit yet we still had to wait over 2 hours to make the purchase. We bought running board and weather Tec floor mats. The boards were put in back of truck for us to install and the floor mats they were out of. They didn't tell us about mats until after papers were signed or we wouldn't have bought them. I was assured they'd be shipped out pronto. It's been 3 weeks now and we still don't have them. Sales person and sales manager not taking my calls. I just want my mats or my money back so I can get them, yet no one will talk to me. If we lived closer we would go by the dealership daily. If you can buy a Honda from anyone else, buy it.

So a friend of mine purchased her car from this dealership around September of 2020. Brand new car, no miles, and they sold her gap protection, window tint protection (the car didn’t have tint at all) and dent protection. On top of that, they sold her extended warranty on a BRAND NEW CAR. So they took advantage of her and had an extra 5k added to the amount of the car. Sadly the car was recently wrecked, and what a great thing she got gap protection....... turns out, that the extended warranty they sold her isn’t covered under the gap protection which makes sense, but now she is left without a car and a 4K debt on an extended warranty that was NEVER used. This is obviously a dealership that doesn’t care about the scumbag sales team members they hire. I’ve worked for a dealer before and know how these deals can happen so that the sales person can get an extra commission selling you BS you don’t need so they can line their pockets. Do yourself a favor and avoid this dealership.

The prices are simply too high and you guys make too much money to not have figured out a way to do the work at a more reasonable price. You over charge for parts and labor. And it is not expressly explained that the diagnostic cost is for one hour of diagnosis. I found out when the mechanic decided it would cost too much to keep diagnosing my car. That's not how it should be, I should have known what i was paying for so i could have made a better decision for my money. A little honestly and reasonable pricing would go a long way. Without that, i dont see any reason to ever bring a car to the honda service center as it wont save you money, it will just cost you more.

I bought my Honda Civic in 2020 and my experiences from the purchase to the service of my vehicle has been outstanding each time.

Took 2008 Accord V6 to AutoNation Thornton in 2019. I complained of burning oil smell. Tech documented VCV oil leak. Tech replaced seal and I paid dealership approximately $800. Two days later burning oil smell returned. I later took the vehicle back and the AutoNation Tech’s diagnosis was the valve covers and gaskets. After paying them $1700 and picking up the vehicle, the vehicle continued to smell like burning oil. I returned the vehicle and it was diagnosed as the oil pan seal. After spending another $500 to replace, the vehicle continued to smell like burning oil when driven. After returning the vehicle to them, it was diagnosed as the rear main seal had gone bad and that it would cost me another $2000 to repair. I’d probably set the car on fire before taking it to Thornton AutoNation again. Thornton AutoNation siphoned all the $ ($5,000) from my AUL warranty and I’m STILL left with the same burning oil smell. Next time, I’ll take my business to Ed Voyles Honda on Cobb Parkway. It’s a little out of the way but it’s better than getting ripped off.

I didn’t want any warranty for my used 2018 vehicle that I purchased. They wouldn’t take no for an answer. I did not like that and will probably have my vehicle serviced somewhere else

When buying a new car, don't put things on the contract that I didn't ask for. Like coverage if I get a cut in my seat, or coverage if I get a dent! ... That put an extra one thousand dollars on the contract! ... I have bought a new Honda since then, but it wasn't with Honda Nation!

I felt as if the service advisor was trying to sell me services I didn't need oil e.g. oil change, cabin filter and tire rotation. the car has 11,200 miles Auto Nation Honda, has already changed oil less than 5000 miles ago. As a matter of fact the service advisor informed me I almost need a oil change. What is a almost need oil change? Lastly I'm still owed my detail that we never received upon purchasing the car. I'll gave them five stars for the quality of repair because it was only a software update.

We needed repairs for a few different items before our vehicle went out of the extended warranty that we purchased from Autonation Honda. We did not have a good experience the first time we went Autonation to get warranty work done as well and we were hoping that this time would be different, but unfortunately it was worse. The first issue is that they miraculously found a way to make sure that only one item (A/C) was covered by warranty. So the extended warranty we paid $3000 for will have given us a total of $425 worth of "free" repairs. If you chose to purchase a car from Autonation do not listen to the finance team about a warranty because the sales side misrepresents what it is then the service side says "I don't know why they told you that". Our second issue, and the one most aggravating because it seems like basic business, was the inability to get answers about when our car would be completed. After leaving a few messages for our repair contact to ask when the car would be ready and not getting a call back I decided to call to talk to anyone to get answers. When I called I was put in the automated system 8 straight times. I spoke to 2 people that said they would help but instead they simply put me back in the system. At one time the person I spoke to said that our contact was there but busy so "I'll forward you to her voicemail" I said "No I've already left messages for her" she then put me back into the automated system. At the same time my wife was also trying to get some answers and she got someone to answer the phone and they said our contact was not in that day. So apparently they don't even know who is working there. Our third issue is I did at one point call the sales side of Autonation and spoke to a sales manager about my warranty and what it should cover. He told me he had my file pulled up and he would look at it and call me back later that day. It's been 4 days now. Finally it took them a week to repair a hose for the A/C and fill it back with freon. This is the same hose that broke 30k miles ago. Does their repairs only last 30k miles? Don't know yet but my confidence is not that high. Also I thought our warranty was supposed to offer a complimentary car while our repairs are being completed (the first time they gave us a rental) but none was offered this time. Sorry for the long review but I've never written a review before and I thought if I did I wanted to get all the facts out so then the consumer can decide.

I got a super deal on a new 2021 Honda Insight. They beat the OTD price of all other dealerships I was in contact with by a large margin. I’m not sure how they did it, but I am certainly grateful. The entire staff was very friendly and courteous. They also weren't overly pushy with optional warranties and financing. I felt comfortable and the environment was very relaxed. Both the Sales Manager (Jena Drummond) and Sales Associate (Clarinda Carter) held very good communications during the pre-sale (via the internet), and both were present at the dealership when I came in to make the purchase. There was a slight issue when going through with financing from my bank (USAA) – apparently, it is an ongoing issue with them not being able to read the faxes from the dealership. Aside from that, everything else was effortless, and Carlos Jelks made it all go smoothly.

I bought a 2021 Honda Civic sport. My entire experience was OUTSTANDING!!!!!! Dealership manager Jon King was great to work with. He certainly made the deal happen and made things happen. This is my second time here buying a new car and both times were great. I highly recommend this dealership to anyone who is looking for a great experience in buying a car.

A decade ago, I purchased my brand new 2011 Honda Fit from AutoNation Honda, and I have since returned to the dealership for regular vehicle maintenance at the service department. I've been pleased consistently by the pricing, conscientiousness and customer service at AutoNation Honda's service department. Here's what happened during my most recent visit. I was baffled when I hopped into my car to run an errand and the engine failed. I tried again and again, turning the key in the ignition, but the engine would not kick in. I'm an AAA member, so AAA sent over a tech, who ran a diagnostic and said "Everything is coming up green!" He instructed me to try again to start the car, but this time just hold the key in position and let the engine "struggle," if you will, to catch and turn over. Sure enough, after struggling and shuddering, the engine kicked in. The AAA tech told me that was a good sign, that maybe my car was acting funky because it's been sitting for far longer than usual during this coronavirus pandemic. BUT, he said, to be safe, "take it in to be checked out." So that's what I did. I drove to AutoNation Honda and left my car with them. My service adviser, Amber, arranged a ride home for me because she said the diagnostics would take several hours. She called that evening to ask whether I'd allow my car to remain at AutoNation Honda overnight. "Absolutely," I told her, "But why?" Her answer: "We can't find anything wrong with your car, so we want to let it sit overnight, then try again in the morning to see if something changes." Well, the next day, Amber called to say they still couldn't find nothing wrong with my car (just as the AAA tech had said), so I could come and get my car at my convenience. I thanked her, chatted with her by text a bit about what might have caused the engine to act funky in the first place (most likely culprit: sitting too long during this pandemic) -- and then asked: How much for the two-day diagnostic? The answer left me stunned: "There's no charge." I was like, "WHAT?!?!" My service adviser replied: "We can't find anything wrong with your car. And if we can't find anything wrong, there's no charge." Yeah, I love AutoNation Honda. Like, I LOVE AutoNation Honda.

We searched far and wide for our vehicle. Walter and Patrick at AutoNation were extraordinary! They were knowledgeable and patient throughout the process! I was able to drive home w my very own Acura RDX! Thank you guys!

My service adviser, Jonathan Streetman was professional and timely in coordinating my service update.

They scheduled me to have one thing done, but always seem to find 2-3 other things. They worked with me by accepting my discount coupon so that I was able to get both items serviced.

when I purchased my new CRV I had called the day before to let them know I would be to pick up . The sales rep didn't have anything ready that I had asked for.he was to busy wanting to help someone else. The service manager dosent know anything we were waiting on a key to be made after a 2 hour wait.... the key didn't fit the door Her responds was its a new key so it needs time to fit it could take a while before the key would fit because it's new , this place us a joke I will never go there again

My sales guy was wonderful great help gave me wonderful customer service

Jonathan Streetman was very friendly. He made me feel at ease asking questions. He was very professional and explained to me what was done to my car. Thank you for a great service, Jonathan.

Overall they provide great service within a reasonable timeframe. The price was reasonable due to I had coupons for the oil change and tire rotation. I am happy with the work they performed.

I was received with politeness asked what brought me in I received service within reasonable time

Am ber Smith was great and one of the mechanic was helpful also.

Jonthan in the service department is the best when it comes to assisting customers. He gets you in and out of the facility! He will always be the rep i request when it comes to the needs of my car

Amber and Ed went above and beyond to get me back on the road. Great service from great people. Thank you so much.

Very helpful and knowledgeable about my car. They did not try to swindle me. They also had a nice waiting area.

My service was great, quick and wonderful. They were very patient and kept me updated with everything.

For my first time buying a car my experience with Honda was excellent Thank you team Honda

Great experience at this particular dealership in Lithia Springs Ga

Very easy to deal with and answered your questions

I had a wonderful experience when I got my car service Amber and maintenance team at Honda Nation, Thorton Road, did a great job. See you for my next service

Engine light came on in my 2015 Odyssey and they tried to sell me "Piston Rings" for $3700. It's so absurd I just have to laugh. Horrible deception at this location every time we try to go there - which is only in an emergency.

Very fast service and Jonathan Streetman was the absolute best! He was extremely professional and super nice!

I came in not expecting to be able to get a car from a dealership but I had left a Buy Here Pay Here looking at the same car but something wasn’t right about it. I googled and came across a red 2019 Honda Accord the exact color i wanted. I called, then the receptionist transferred me to sales. Ike picked up, first ring lol barely rung. I told him what i was looking at and came in 20 minutes. Fell in love with the car as soon as I got there. Before test driving Ike showed me all the features and told me about the safety ratings and the additional features that were added for safety. Which is very important to me, I’ve been in 3 not at fault accidents and I need a reliable car. I fell in love with what is now my Accord. I told him and the sales manager what I could do and they made it happen just like they told me they would and then went to work they called me and told me I had a deal. I never thought I could get a car from the dealership. Next day I came running behind but I trusted Ike and the sales manager so much I told my mom and sister I know that they could help them get a car too, to come look. It’s very important to have reliable transportation for each of us we work different schedules. They came in and Ike, the sales manager and Carlos all made sure they followed through on getting both of them in cars the same day. We are so blessed to start the new year off like this and you guys really made my dreams come true. Me getting a new car was no longer a me thing it was a WE thing for my family and we are truly blessed and appreciated I will let everyone and anyone know about Ike and Honda Thornton Road. When I get another car I won’t get one unless these three can get it for me. Also may I add of my mom, my sister or myself has any question or anything at all about our cars the door has still been completely open with Ike he answers as soon as he can and will look at anything either one of us has a question about. Amazing guy. Amazing team. Thanks so much. I could go ON & ON & ON . Thank you thank you thank you!!!!!!!!!!!!

Met with Johnny today and he was great to work with. He was very attentive to my needs and made sure I felt comfortable. Everything was taken care of as he stated. Can't wait to recommend more friends and family to this location. Thanks Johnny!

They are the BEST! Thanks for the great service!!!!

Everything was good, but I had to put air in 3 of my new tires, because one of the tires was a 35 air and the other 3 were at 32.

Service Advisor, (6195)Amanda Nail was both professional and awesome! She made me feel at home and as a result my experience at AutoNation Honda was a great one! Thank you, J.H.

The service manager was helpful at trouble shooting and I would recommend him and This service department with no hesitation. I was in and out quickly.

Excellent customer services by agent. Agent wqs very courteous and professional made process very swift and understandable

Fast and friendly service Amber is also very good at making sure you’re informed.

He was real good to me and made sure I was taken care of and satisfied!!!

I came for service. Staying for 2hours Worst thing, they came and told me they were unable to do my tires rotation, after 2 hours, that wasn't good.

Very please with service rendered. Very professional.

I got my car from here back in 2019 and every time I come I always have great service, it don?t matter what service advisor I have they all have good energy. You will not be disappointed

My car is making a ticking noise it was not making before I took it in to have oil change

I am pleased with the service received from my advisor at Autonation.

Great customer service and very professional. Had a great experience and will highly recommend.

It was time for my first oil change and my vehicle was taking care of. I was out on time enough to go to work.

Johnny Streetman, service advisor was very professional, answered questions thoroughly. Showed effort to ensure concerns were met.

Easy to arrange for the appointment, good customer service, comfortable waiting area.

The impact of coronavirus and social distancing was good

Charles Brownlee worked with me and sold me the card. He was excellent. Mr. Merwyn assisted on Mr. Browlee's day off. He was excellent. Ms. Amber Smith assisted with a battery replacement. She was excellent. Thank all of you for making the buying experience as enjoyable and painless as possible. Love the Honda Accord!

In changing the oil this is the second time the mechanic has left black prints on the interior left front door handle. This time I place a paper towel over that area but it was removed and the black prints were on the door handle again, the interior door handle is light grey fabric. The young lady that check me out tried to clean it but after drying a stain ring is there. I don't know what to do about this mess!!!! It is hard to recommend this place for service...

Fast, friendly service. Always on time.

I had a very good experience at this location . The service rep customer service was outstanding

It’s always great service when i come here to get my car serviced!

Got oil change and the lady that helped me was very informative

I’ve always enjoyed my experience when dealing with this dealership, however, I was left upset with my recent experience. Less than a year ago: my routine oil change discovered a battery needed to be replaced. My car was 2 yo at the time, so it was under warranty. This his recent oil change (9 mos later) discovered I need, yet again, another new battery. The original replacement was a 100 Mo battery, but only lasted 9 months. This battery wasn’t under warranty. If I’m given a 100 month battery and it only lasted 9 months, explain to me why it has zero warranty. I purchased a lifetime battery. I wonder how long this will last? Hmmmmm... 🤔

I was pleased with the service on my vehicle. It was found that the replacement part installed was defective which resulted in a leak. I contacted the service department and made them aware of the issue and Honda replaced the part and ensured I had no other issues. My Service advisor was VERY professional and called afterwards to check in and make sure I had no other leaks. I’m on my 5th Honda vehicle and I will proudly recommend Honda. Thanks Honda for taking such great care of this happy customer!

My representative Jonathan was excellent! Very detailed oriented with every step of the repair process. Jonathan is the best! I highly recommend him! The environment is friendly.

Great service and friendly staff.....quick and efficient!

Great service. I was let know what needed to be done and it was taken care of.

Smooth Process and Quality Parts that were over nighted. Thanks Kevin!

Latrice was awesome! She kept me updated with the status of my car and was very professional.

I took my car for service.. two days later a light pops out so I took it back that day... it turns out I need to do costly repairs ($1000), got charged $85 for taking it back ( they did say will deduct from Repairs) AND said I needed to change my brakes which two days before were ok....

We had our car towed here because we weren't sure if it's issues needed to be seen specifically by a Honda specialist. It ended up being a quick fix that would need further work from the mechanic who had not properly repaired something after an accident. However, Honda did try to oversell us on several flushes and unnecessary services (made clear after speaking to a different mechanic about it). Be careful here if they try to add on extras for your service.

Fast Awesome service with all smiles ...very professional

Actually I purchased my 2nd Honda from Auto Nation Honda. I so glad I Choose Auto Nation for my car dealership..

I bought my car from here back in 2017 from this place. I had problem with engine stuff which I got fixed in Kansas since I moved there, Luckily the suv was still in warranty and got covered. I brought this time to dealership because navigation screens were showing some black color shadows on screen which was weird in honda cars. After spending about 6 hours, the service rep told me that they ran some codes and found nothing. Screen is showing shadows due to side camera picking trees or something like that. The technician who ran these codes told that he is been doing this for 28 years or something and it needs to have sensitivity changed or something. Customer Advisor send someone else to help but they were not able to figure it out either. Long story short, I figured out how to fix it myself. On the top when I received the SUV, the driver door was left dirty as someone opened the door with the foot when running codes and left a mark near speaker. The bill had mentioned about cleaning due to Covid and it was left uncleaned. Probably taking last time since it runs out of the warranty by Honda

My experience with Auto Nation Honda is always an excellent one. The customer service department in the Auto department where the oil changes take place always meets my expectations of car service. They get me in and get out in a quick and efficient manner. Very courteous and professional. Thanks again!

Friendly and willing to deal. I had a price in mind, they made it happen

Amber was very courteous and professional. My service was completed in a reasonable amount of time.

Service department was wonderful! My car was stuck in park and I could not find anyone to take it to be repaired. Service department finally found some one and fixed my car really fast.

I would like to thank the staff at auto nation Honda for making my car buying experience very easy,Walter was a great salesman and I recommend him highly love my new civic sport it’s a awesome ride.If your looking for a great selection and a friendly helpful dealership you can’t go wrong with AutoNation Honda Thornton Road ,I’ll definitely be back on my next new honda

if you didn't buy your car from them don't take it too them if it's under warranty. they will make you do the leg work to find out who is your warranty company and all the information they need. if I have to pay or not they should try to get that information, that's there job ijs. my appointment was at 11AM so about 11:45 I asked if I stayed how long would i be there she said another 3 hours. what was the use for me to have an appointment and have to be there for almost 4 hours. I won't be going there any more.

Great service department! Prompt and friendly service!

The team at AutoNation is fantastic. We started looking for a new car online and the communication was friendly and accurate. They provided us with a quote that was clear and legit so we decided to visit their showroom. Everyone there was great as well. I was a bit affraid that the online quote was going to be fishing strategy, but I was wrong. What they quoted us was accurate and it was the exact amount we paid for it. The finance process took a bit longer than anticipated, specially because I already had a finance agreement with my bank, but it was still very honest and transparent. Merwing, Jena, Walter: thanks so much for all your help. It was a pleasure doing business with you!

This was my first time purchasing a car from a large dealership. Overall, I had a good experience. There was more of a lag during the buying process than I expected. I had an outside financier. They needed the paperwork a specific way for processing and it was a process getting the request accomplished by the staff. Overall, everyone was nice and friendly. Mr. Jackie Jackson was my sales representative and he was very helpful every step of the way. I really appreciate him. He stayed in contact with me and did everything he could to make this process easy for me.

My service advisor Amber is consistently profession, patience, friendly, and knowledgeable every visit.

Always superb customer service! The team and staff are great people.

I recently bought a car here that I had seen online. The staff there was very helpful and friendly. I decided to buy the car and had a great buying experience with all the different departments customer service being to notch!

Always superb customer service! The team and staff are great people.

Service takes to long, with an appointment

Most professional and considerate dealership I?ve ever been to totally happy with my experience

The service was outstanding. Kevin was so nice and kept me updated while I waited for my car

On November 21st I went in for my appointment with Latrice she was out so I was placed with Alexis D. I told her I would wait in the waiting room for my vehicle but put my car with Fearon I'mon school like that. Something happened that upset me. When I spoke with Alexis D. about it she quickly apologized and corrected it. I been coming to get y vehicles service there for 8 years my family are Honda owners. when it was time for me to check out Alexis went over and beyond giving personal customer service. I love it when people that work with the public understand the importance of good customer service. Thank you Alexis my service representative and Fearon my technician. I see you at my next serving. S.Pruitt

I had a wonderful experience at AutoNation Honda on Thornton Road.They do an amazing job on my car. The team there is so nice and helpful they always go an extra mile to help me in anyway.

First time bringing my vehicle here for servicing, will likely return. In and out with no fuss, Amber was very kind and welcoming. Other associates didn?t hesitate to help get me checked in while she finished with another customer

Road hazard - flat tire - confidently left vehicle at service entry overnight -with explanation- representative listened and kept me updated

Not sure why, but the battery in my 2018 Honda CR-V EXL died on me. It was still under warranty so it was replaced in about an hour and 10 minutes. No charge is always good. Thanks!

Kevin my technician was very polite and knew his business well. He was also very personable and that was refreshing. I would recommend Auto Nation Honda to any and everyone. Great folks.

Customer service, be honest with customer. I had an appointment at 11 am for a key. I was told it would take 1 to 1 1/2 hours. Three hours later my key was done. This caused me to miss my next appointment. I specifically ask are you sure. That I had another appointment at 1 pm. We will get you out in time for appointment. This did not happen, tell me it’s not possible. I will not be coming back.

I received excellent service. I went in for a oil change and the service was performed very fast.

They have excellent customer service. They are knowledgeable and able to get my car brand new all time

The new car sales experience with Ike was exceptional. However the service dept is miles behind!! Over a 2 hour wait for an oil change with an appt is unacceptable!!! Still waiting.....been here since 11am

I have appointment I go there and his system down and they taker me is good job and who is services representative she give me discount service and free carwash

People were great and did service that was requested

Someone Help me!! Hello and Good evening. I bought a brand new Honda Fit LX from Honda Autonation in Lithia Springs, GA on Memorial Day weekend. I just love my car! Unfortunately there are two paint issues on my car, and I have less than 2000 miles on it to date. I was told that Amber Smith could help me, but she returns no emails nor phone calls. I brought my car in October 19th and Jeffrey Barnett looked it over, took pictures, and told me that Amber Smith would more than likely be the one to follow up with me. Not so! That was 11 days ago, and counting! I would like the phone number and email of the General Manager of this car location so I can get my paint fixed. Is it so hard for someone to contact me back to let me know what is the progress of my claim? I originally gave this dealership wonderful reviews for the purchase of the vehicle, but now I give them a thumbs down for a follow-up. No one calls you back! Thank you, Linda Hawkins CPS CEO and Founder Haven Manor Inc.

The employees were very consumer friendly and I did not feel pressured to make a purchase. This was the best experience I have had buying a vehicle and would highly recommended them to friends and family.

I appreciated the fact that Kevin was helpful to me. When he saw that it would be a long wait, he proceeded to get me a rental car so that I could go on home rather than my having to wait all day.

Excellent service when my car indicated under inflated tires when all tires were fully inflated. Technician reset the system and in 5 minutes I was on my way.

Car had check engine light on . I took it in 3 times a received 3 different answers as to what was wrong with my car. They way over charge you in labor to fix car issues so I had the car fixed somewhere else. Needless to say they can?t get the check engine light to go off. Not happy all. It?s a Honda ; of all people you should know how to get the check engine light off your own products. Non of the suggested repairs fixed the problem. There are no codes in the OBD II reader. I believe I paid to repair parts that had nothing to do with the issue. I believe the issue is now a Honda computer issue. I tried to give them the opportunity to fix it. First time told me it was catalytic converter issue. They updated my computer and reset the check engine light . Light came back on. I changed the spark plugs after reading this could cause the code. Took it back and they told me it was the IMA battery now keep in mind the catalytic converter code cleared. Had battery replaced somewhere else because they wanted to charge me 6hrs is labor to put it in. It took the other place 45min. Third time I took it back no codes on two different OBD II but somehow the issue was the catalytic converter. They didn?t check the parts that were supposedly wrong before asking me to replace them. No physical inspection. No trouble shooting other than hooking up the code reader. I can?t get any codes but yet somehow they can. Also the code on the last sheet they gave me was dated 2/20 even though I took it in September. Just saying not happy. I was told they would call me with an estimate for the catalytic converter repair. Still no call, txt, or email. They didn?t even reply to my ?I wasn?t happy with my service email? that they initiated asking me how I felt about the service. . hence the review. Not to mention that even with an appointment it took them 2hrs to just run a code because they couldn?t look at my car until 10:30 with an 8am appointment. It has just been a horrible experience. At a time like this I felt they could have cared more but they didn?t. Only positive thing I can give them is that they didn?t charge me the two times I had to come back but they didn?t do much and the issue wasn?t fixed the first time. On previous visits it has always taken 4hrs with an appointment to get my oil changed as well. Why even bother with appointments. Oh and I had to go up there to make the last two appointments because I couldn?t get anyone to answer the phone. 2months of frustration. Still have the light after $2k of repairs. I was going to let them change the converter but they never called so I felt they didn?t want my business. Had it repaired somewhere else and again the check engine light is still on. At this point they should Fix the computer for free or do any other repairs needed to get the light off for free.

Quick and quality service always. Service associates always willing and ready to serve me.

I continue to get my Honda serviced at Thornton Rd Honda because I always receive excellent service. The service reps are friendly and they listen to your concerns and answer your questions or get someone to assist you if they do not know the answer. The work is done in a timely manner and the inside waiting area is clean and comfortable.

Clean and inviting wait area, excellent counsel and service.

The service department. They don't know how to fix anything.

i took my minivan fo a recall service and i asked the guy(kevin)some questions and he was not answering my questions in a desent maner like one of those guys who hate answering questions the dealer has great people that treat you with respect and that showed they do appreciate your business but this guy kevin at lithia springs honda dealer acted like he didn?t wanted to be there.

The customer service and the servicing of my car was excellent.

I have had such great experiences with Auto Nation. I have purchased and paid off 2 Honda Accords!!! When I am ready to buy another one, I will definitely be going back to them. Get you one!!!!

Even had schedule time took 2-1/2 hours for oil change and added extra charge was that I did not not ask for .

Deal was sloppy. Took forever for application to be reviewed. When finally thought we were finalizing paperwork, then after signing contracts , we were told we had to provide Additional documents to keep the car. They claim system went down and couldn?t give us copy of contracts and docs we signed. Finally after back and forth, 5 days, though I finally was done. Now I get a call today (1.5 weeks later) advising more information from the bank is needed. Never Again will purchase from this place.

I have a 2007 Honda. Auto Nation has been taking care of it from the beginning. They keep it purring like a kitten.

My service advisor Brunette is the main reason why I keep coming back because I trust her... her customer service make me feel special

Jackie is a keeper I've brought all 5 of my cars from him and he really takes care of me. Thank u Jackie I love my car

Everyone was pleasant and knowledgeable, and made buying my car a positive experience.

Drove in with battery problems, Amy made me an appointment the next day at 7am. I came in at 7 am and battery was checked and replaced in less than an hour. Great service!!

I had to get my oil changed last week, and they always recommend you make an appointment. So I did. My appointment was at 10 on September 3rd. I got there and of course there was a line to be seen by staff and when I parked and got out I said that I had an appointment at 10 to get my oil changed and they said it was going to be a 2 1/2 hour to 3 hour wait. I said but I have an appointment. But I guess it doesn’t matter. She asked if I would like to drop it off and I asked if they do rentals and she said no but you can do enterprise but it’s $50 dollars a day. What? Then don’t ask me if I want to drop it off if y’all don’t do rentals! And I said that I’ll have to make another appointment because I couldn’t wait 3 hours and she said ok here’s my direct line if you would like to reschedule, instead of making one right then and there. I left and won’t be coming back! Bad customer service

I was pleasantly surprised by the thorough car wash.

Excellent customer service as always!!! number 1

Honda is always prompt, and always delivers great customer service. This is why I keep coming back

stop overcharging $69.99 for basic oil change do not properly diagnose your vehicle I had to go get a 2nd opinion

Exelent costumer service?s , they do the extra to get what I want

Great Service. I wish the prices could be a little lower for service. But great service overall.

close to homan great place

Never disappoints - they do a great job every time.

Would like to thank Jonathan Streetman for his help.

I am a six time returning customer to AutoNation Honda and a Honda enthusiast. The team always takes care of us from the salesman, sales-manager, to the finance team. Wouldn’t shop anywhere else!

I appreciate the lengths that IKE took to ensure that I received a vehicle that matched my price range. I suggest any buyer to TRIPLE check the maintenance of these vehicles, each car had an issue and I ultimately left without a car.

Amanda Nail was my service advisor and was so very nice and accommodating. She greeted me as soon as I arrived and took care of my Service A request. Once done she advised me of the next service schedule and what I should expect to be done and how much it would cost which I appreciated.

Amber was awesome to work with , from the arrival to the closing of the service . Prompt and courteous

I always receive quality customer service from Honda AutoNation on Thornton Road!!! We have purchased 3 cars from this locatiom and always have them serviced here!!!

Walter made the new car process super easy from start to finish for us; we will be going back for sure. Thank you for everything!!

High-quality service, However, be careful about the cost. When I made an appointment, the site confirms that changing CVT fluid cost about $130, while they charged me $186. When I complained about it, I was told that the site is not upgraded, Can you believe it?

I was told my service would take only an hour and a half but I ended up waiting 3 hours to get my car back

It was okay . I got new breaks. My service advisor was wonderful and I am truly happy with her.

Now why is my car leaking oil on my pavement by my garage? So I took my car to get an oil change on yesterday at Auto Nation Honda on Thorton Road. I was told that the bolt to my oil pan had to be repaired. I paid $386 after a $60 discount. Then I was told that the sealants on the motor was loose and was leaking from the top. He recommended a dye so he can know which sealants had to be replaced and to come back in a week to have it checked. Now keep in mind that there has been no leak on my pavement but if the mechanic tells me the sealants are loose and need to be replaced then I'm going to listen and get it taken care off because I need my car. It will cost about an additional thousand to get it fixed but he also mention that I can buy a car if I didn't want to worry about repairs. No I don't want a car note!!! I get up this morning to an oil leak on my pavement which this has never happen before. Why is my car leaking oil? Are you trying to make sure that I come back and spend that money with your? I'm feeling duped because my fiancee told me that mechanics take advantage of women but he had to work on yesterday. Now I have to take care of this right away because now my car is leaking oil on my pavement but it will not be with Auto Nation on Thornton road!

Walked in not know if I was going to leave with a vehicle but in the end I ended up with the best possibility thanks to Alton of Autonation Honda Thornton!!!

My service advisor was outstanding. I was treated so well.

Dont buy or do business with Honda accord Thornton road, they will sell fraudulent extended warranty to you, then you can only get to know when you wanted to file a claim

Autonation Honda Thornton Rd is the best in terms of Customer service and quality of service. Mr Kevin Sylvester always goes above and beyond to make sure I and my family get the very best.

Was told I didn’t have appointment all though I had a email confirmation, was told it was a 2 hour wait for a oil change cause I didn’t have a appointment.. once again they found my appointment, it was still 2 hours. Told me a issue I was having wasn’t a thing and act like I was stupid. Love my Honda will but will not be coming back to the dealership.

Autonation Honda Thornton Road always treats me professionally when I get my automobile serviced there.

It was a a great experience and I love my new CRV

Great friendly service. Employees were friendly and helpful. Facility was clean and inviting.

Ike was very professional and welcoming. The process was seamless and rest of staff very helpful. They are not pushy and explained everything. I would definitely purchase from here again.

The service department was very professional and timely thank you all for the Great service.

I dealt with Walter and Steve. Both of them were so sweet! We bought an Acura MDX there that we love! When I first got on the phone with Walter I told him I loved how Auto Nation donates to breast cancer awareness and research and that my husband’s cousin was just diagnosed with breast cancer and that she needs prayers. Walter said he’d pray for her and asked for her name. I was very touched by that. We drove to the dealership which is an hour drive from us with our two small children and did business with them because we were treated better than most of the other dealerships we had gone to. Thank you all for your help!

Tresilyn was awesome. Kept me informed. There was however a less than positive encounter was a female who answered the phone 6/09 and was most effective in not allowing me to speak to anyone in Service, she enabled me to sacrifice a whole day.

The customer service at AutoNation Honda Thornton Road was amazing. I have been taking my car there since 2013 and wouldn't think of going anywhere else. We had our 90,000 miles service. Caitlin King helped us have another excellent experience. She took exceptionally good care of us. Thank you AutoNation Honda Thornton Road!!!

All of my family cars are from AutoNation Honda! During the sales process, I was really impressed with their product knowledge, pricing, and automated contracts making the overall experience seamless! Their sales, management, and finance staff ensure that we receive top notch service every time. The latest purchase with them was my Daughter's car. I co-signed with her on a Honda Fit in 2017. This helped her establish credit, and this year she purchased it without me as the cosigner. AutoNation is my family's go to dealership, and I highly recommend them! ❤

I love this dealership! They do a great job from beginning to end; Matching the me to a car that met my personal taste and practical needs. They connected me to financing that works- And they run a service department that's honest, reliable and timely. Finally, of course little things mean a whole lot like: Courtesy, Knowledge, Professionalism and a hot popcorn machine!! My next Honda will come from Thornton Road. If I EVER need another Honda. BEST CARS EVER!!🤔

Quickly performed my 30,000 mile service on my CRV.

I got my car September 2019 and I have received service from their on my oil changes and tire rotations. They always talk to me about my car after I have gotten it service to inform me the good, bad and what Will happens next time I come to get it serviced. It?s my first car so it?s informative to know what?s what and how each service works and what it does to keep my car running.

Great Service! I would bring my car back for service!

Larry and the AutoNation Honda Service crew were very nice and did a great job servicing my vehicle!

Great service. Thanks to the AutoNation team over at Thornton Road for taking good care of me and my HRV

Completion of service was as promised! That was amazing!

My overall experience at this dealership has been very good, The staff are very professional and have made my transition to a new car and a new make exceptional.

Best price excellent service at this location Very professional employees service

Best vehicle for family of 6 Very convenience for kids and adults Easy to drive Never been tiredness while you driving

Tresilyn Wilson is very helpful, kind , caring and professional. I was satisfied with the work done on my car. As always I had a great experience here!!!

Amber Smith was my customer service representative. She was very nice and friendly and knew her job! I recommend anyone to go get their car serviced at AutoNation in Lithia Springs

Great customer service! She was so kind and sweet !

Always great service given in the 3 years I've been taking my vehicle in. Amber and Treslyn are wonderful!

My advisor is always nice and friendly she gives me updates when service is taking longer than usual the dealership also has complementary coffee, tea and hot chocolate when waiting with a clean waiting area

I highly recommend AutoNation Thornton Road to everyone. The entire process from the beginning to the end went perfectly well without any glitch whatsoever. Jon and his team are super friendly, professional and definitely there to assist you in every way!

Thorough service..detailed report...in & out less than 2 hours (had planned half a day)..and very comfortable waiting area!

Great service, quality and ontime. Service Advisor Caitlin carefully explained all options.

The service was quick and easy , as always. It took only 2 hours to get 3 things fixed on my car. I was glad to see that they had things in place to adhere to the current social distancing.

Great service! They get you in and out quickly!

Amber Smith was very friendly and on point about what needed to be done. She kept me updated constantly.

Was able to set a service call quickly even in this distancing time, only real complaint is there should have been only one service rep for me to deal with, there was a different person each time. One when we dropped the car, the person we were assigned was't there, another when we picked it up. Another when we returned to get the work completed again not the one assigned and then another when we picked it up. So wasn't able to build any kind of relationship with anyone. Back in the day when we took another car we had, we always had the same service rep and usually the same tech working on our car. No one seemed friendly to the point of wanting to get to know you. But then again could have just been to do with what we are all involved in right now. But so far satisfied with the work, although haven't been able to go any wheres to give the car a real chance to see how the repair truly went.

The service is fast and reliable. Treslyn is great_

Jon King with AutoNation Honda handled my urgent need for a car and I couldn't be more happy with my purchase! Everyone was very nice and helpful through the whole process! Thank you so much!

Jon King with AutoNation Honda Thornton Road in Lithia Springs, Georgia, handled my urgent need for a car and I couldn't be more happy with my purchase! Everyone was very nice and helpful through the whole process! Thank you so much!

It was a pleasant experience. Service was quick and my vehicle is running smoothly.

Kevin was my service advisor . Had the oil changed in my 2019 CRV. He was very courteous and professional and even informed me about how my car would tell me when it needed to be serviced! I was in and out quickly with no issues. Thank you for your help.

My service provider named Amber is the BEST!!!!!

I took my car in for repairs. The Service Advisor - Caitlin, who helped me was very courteous and friendly.

They keep you abreast of every step they take

As usual everything was great, my service rep Amber was very helpful.

I needed an oil change for my 2017 Honda Ridgeline. I live in Stockbridge but I drive 36 miles to AutoNation Honda for service on my truck. I travel there because I get the best service there. My service advisor was Tresilyn Wilson. She provided excellent service and was very polite. She was very professional and provided honest information about my truck. Great experience and my thanks again to Tresilyn Wilson.

I have owned the car for less than a year. Bought a service package with the car from AutoNation Honda Thornton Road. So have gone through one service, so obviously my second service shouldn?t be more than oil change and tire rotation. So I booked my appointment online for B16 service, got to the desk where the assigned desk person showed me a paper with the services. As anyone would think the service is what I had the appointment for B16. But no, I trusted the person and signed the paper for service. When I went to pick the car up she showed me a bill of $750, and that to after correcting more than five mistakes in pricing (had $875 before correction). So while this happened I had also asked for remote start which wasn?t in stock, and wasn?t going to be delivered for 4 days. But somehow the remote start was avaible for install so I left my car overnight for it. Next day the day I went to pick up, I get a text in the morning saying sorry the part wasn?t available. So anyways I went to get my car. Over all I ended up paying $750 for just my second service on the brand new car which had 13,500 miles. This place is a rip off. Cheats. Be careful and adamant before you walk in, they are in business of cheating their purchasing customers. I bought my car from there, biggest mistake. 13,500 miles NO MAJOR SERVICE STILL THE BILL WAS $750. AVOID THIS PLACE, for your own sake.

They did a great job. I needed a new clutch. It took a while because it is an older car

Good fast repairs and will return for more servicing

The customer service at the Thornton Rd location is lackluster. And of course the usual trick every dealership uses to get you to spend more by recommending services that aren?t truly needed. It?s just annoying. I received a tune up, and smoothed out my rotors. I was told it would take about two hours, so I waited. After 2hrs and 45 minutes passed, I went to ask how much longer and was told 30 more minutes. After another hour it was finally completed. I was a little irritated that he could not advise me that it was going to be longer than expected. This happened when I got an oil change at this location a few months back, which took an hour and a half. Just annoying, but they services everything fine.

great service! Amber was very nice and polite

Today I had a scheduled 30k maintenance for my Accord

My sister purchased a vehicle from this location in the late 2000's. I then purchased a 2016 Honda Accord in the year 2016 and I haven't had any problems since then. I keep up with my maintenance (there's a light on the dashboard to notify me when maintenance is necessary) and the service staff is always friendly. I would highly recommend purchasing a car from this dealer and getting any necessary repairs here too.

Even though I had an appointment for a oil change, I had to wait over 2 hours

Great service, customer care, customer and respect.

GREAT CUSTOMER SERVICE!! The agent was very knowledgable and heloful..I was so delighted to come in and find out that the repair I thought I was gonna have to pay for was a recall... I will be bck for all my services..

I have a Honda Civic. I go to them when I need a service change they are friendly and there customer service are excellent. The lady that help me was name Kailyn yall she was so sweet and polite to me.

Excellent customer services. I didn't have to wait too long and I was able to eat popcorn while wait and watch tv.

Car service station service is sucks I bought past 2 years brand new vehicles hear But when I service my vehicles service is sucks They don?t want give me a ride (I live few miles away ) also they don?t complimentary wash (they don?t give u xxxx no matter where u buy the car ) Car sales people or great But when u come to service station they will get you whatever they can THEY SHOULD TREAT THE CUSTOMERS WAY BETTER WHO EVER BOUGHT THE CARD FROM THEM .

I took my CR-V in for a recall, and everyone was very nice and helpful. Especially the shuttle car driver. He was great!!

I?m not sure how long the service should have been, but I made an appointment. I was early or on time for this appointment. I was there 2-1/2 hours. Wow! Compared to others this was an extremely long oil change and tire rotation. Good thing I wasn?t headed to another appointment. I was concerned that my back up camera wasn?t working properly. When I asked about it I was told to bring it back to see IF it could be adjusted. WOW! Again this wasn?t very helpful. And one more concern, why does my sensory warning come on when it rains? No help, my customer service guy said, ?I couldn?t tell you again bring it back and have it checked out.? Wait, isn?t that why I?m here?

Great customer service. Nice friendly environment. Very fast work. I loved my experience

I was treated courteously and promptly when I brought my car to Auto Nation at Thornton Rd. (Lithia Springs). I did not wait for long and the technician explained to me in detail what the repair process entails. I was also informed by the service technician the general state of my car and what I need to do address certain issues with my car before they get worse. By and large, I was provided and an excellent service at the dealership.

I contacted the dealership regarding my service experience via email prior to writing a review and I didn't receive a response regarding my complaint. I, then, wrote a review on this site regarding my unreasonably high disposal fee experience. The dealership replied to the review asking for me to contact them. I followed up with a reply to my previous email and still didn't receive a reply. I did indicate in the reply that I was responding in reference to the review I had sent. It doesn't seem like they are interested in actually assisting me. The "misc fee" line item placed on my invoice seems like it can be used to charge a customer any "hidden" cost the dealership deems just.

Customer service was professional and helpful.Travis took his time to answer all my questions and fulfill all the needs of my vehicle . He was on time with his schedule repairs and my vehicle was returned in tiptop shape

Awesome service! They're friendly and very personable. The fresh popcorn is good too!!

Awesome service! They were friendly and personable. The fresh popcorn is good too.

I was completely satisfied with my total experience recently, including my service tech, Travis Smith. I plan to continue to service my car at Auto Nation Honda in the future.

I've been going to AutoNation for several years to have my 2007 Honda serviced. The facility is very comfortable while I wait - Plenty of seating to watch TV, quiet spots to work or read and even several locations in which to plug in electronic device. I trust AutoNation to advise me to do what is necessary for my car, especially since I've been assigned to my advisor, Amber. I want to drive this car as long as possible and think I'll be able to with their assistance.

My service advisor Larry was friendly, professional and handled my situation quickly and efficiently. I highly recommend him and the service department.

Alex was very courteous and helpful. I was impressed that all I had to do was make a reservation and show up and my car was taken immediately for service. Also, it was great that I received a text when the service was complete.

I was anle to get a aame day appt and was in and out quickly

I had a great experience with AutoNation Honda. The customer service was super and I absolutely love my new car!

Nice facility and took my new car in for service. Everyone was nice and only drawback is that the technician that moved my car in, DID NOT put any seat protector/plastic on the seat. I was worried that they could leave a stain on the upholstery.

I took my car in for a routine oil change and tire rotation. I received Excellent Service as always. The Service Advisors care!

Alex in Service Dept was super helpful, friendly, chatty and got me in and out for my 25k oil change/filters etc check up. Gave me 3 tire quotes for later this year; and we talked about how we love our jobs and are blessed to be alive (he had liver transplant 3 years ago). Thank you AutoNation for Alex!!

The service was good. I would definitely come back again.

Great customer service. I did not have an appointment and they went ahead and saw me for an oil change while I waited.

Kaitlin did a great job explaining the process for all of my repairs! Would definitely recommend coming here.

Great customer service! Angela was wonderful.

They are super , all about customer service ! Went in for routine service / oil change , they were ready and waiting with a smile . Set my expectations on the wait time , and met it .

They were knowledgeable about the cars they sale. And have wonderful customer service!

Salesman was friendly, and more than accommodating to show me all Honda?s that I was interested in seeing.

I hate to leave bad reviews but.....About 2 months ago I had taken my car in for a regular maintenance check and oil change. A few things went wrong with that visit. First I told the technician that one of my headlights were out. Taking for granted that it was taken care of and replaced, I didn't check prior to leaving. I found out that it wasn't changed when I was stopped and told that my head light was out. I look at my receipt and realized that I wasn't charge for the service which obviously means it wasn't done, nor checked. Aren't head lights a part of the service check??? Next, the big issue was when I saw oil in my drive way, I didn't think anything of it because I had just had the service done so I kept driving. Until one morning in the middle of Atlanta rush hour my car stopped on me- just stopped in the middle of the rd. I had to call a tow to tow me me to a mechanic who told me that there was no oil in my car. The oil filter wasn't installed correct and over time the oil came out. O.k... With all of that, the thing that really upset was the manager! He was rude, and failed to communicate with me once I arrived back at Honda. I wasn't greeted, sat in the lobby for over 3 hours, missing an entire day of work, and no one communicated with me about what was going on with my car. Granted they paid for the tow and a rental- but the costumer service sucked. No apology, no ownership of the issue/faulty work, no extended warranty just in case driving with no oil caused problems to my engine, no assurance that it wouldn't happen again, and ........no car wash. To top it off, my front headlight is still out. I had to google it to see how to change it myself.