Model Showroom
Recent Reviews from AutoNation Honda Thornton Road
5
I would recommend AutoNation Honda to my friends and family, VIRGIE MITCHELL was my sales representative, she was wonderful, and very patient with me. And she still emails me to make sure that I'm enjoying my car. And my finance agent Mr. Michael Humphrey was wonderful as well, he made sure that I was totally satisfied before leaving.
Irene Garmon
Mar 22, 2023
5
My sales representative VIRGIE MITCHELL, was wonderful, she was informative on answering all of my questions that I had, she was also so very patient with me, I would recommend AutoNation Honda on Thornton Road, to all of my friends and family, also my finance agent, Mr. Michael Humphrey was great.
Irene Garmon
Mar 22, 2023
5
I had the pleasure of working with Andre last weekend on the purchase of my daughter?s car and it was the best level of service I?ve ever experienced at a dealership.
Charles Jordan
Mar 22, 2023
1
So I went to the dealership YESTERDAY about the TPM. They supposedly checked it. TONIGHT my tire goes flat on I'm stuck on I-20. This is horrific, terrifying and completely unacceptable.
Dionne Benton
Mar 21, 2023
3
Customer service at this location is really good. However, my appointment was at 9am for an oil change and tire rotation. It's currently 11:30 and I'm still waiting. I doubt I'll ever return here for basic services.
Becca Becker
Mar 20, 2023
5
I brought my car in for some maintenance (oil change, brakes, tires) and the rep was knowledgeable and quick with handling my car.
Mia Wright-Wiggins
Mar 19, 2023
5
Sales associate, Ellis was very professional and honest , Knowledgeable . I’m very pleased with my experience and I would recommend You reach out Ellis if you are looking to purchase/ lease a vehicle !
Sherese Reuben
Mar 18, 2023
5
My overall experience was great. My service advisor was very friendly and had great customer service. He made sure he kept me updated on all the recommended services that my car need and they even fixed my recall.
Shekia Peoples-Armour
Mar 18, 2023
5
Great experience
David Johnson
Mar 17, 2023
1
Poor communication and organization at this dealership.
D H
Mar 17, 2023
5
Very fast and efficient
Carla Boggs
Mar 16, 2023
5
Took the 02 CRV in for an airbag recall. Ram told me it would be 2-2,5 hours wait and he was spot on. I left about 2.5 hours later with safer airbags.
Robert Morton
Mar 15, 2023
5
I love this guy. He worked everything out for us 💖💖💖
Santricia
Mar 15, 2023
5
Friendly. Greeted me upon arrival. Good experience.
conner911
Mar 14, 2023
5
My experience was outstanding. The rep was very compassionate and understanding. He was very helpful.
Viviana
Mar 14, 2023
5
My overall experience was great. My service advisor was very friendly and had great customer service. He made sure he kept me updated on all the recommended services that my car need and they even fixed my recall.
Shekia Peoples-Armour
Mar 12, 2023
5
Marco and Jackie were very helpful in helping me trade in my car and securing another in the very same day.
Tywila Berry
Mar 11, 2023
5
Purchased my CR-V here. I contacted dealers all over Atlanta and AutoNation Honda on Thornton road easily has the best price. The sales guy was super nice, the process went very smoothly, and I was very impressed with how clean the entire place was. I’d definitely come back again.
Jake Smarkusky
Mar 10, 2023
5
Ellis was amazing! He provided exemplary assistance. No haggling just great customer service. Thank you!
Albertina Heath
Mar 10, 2023
5
I received excellent customer service from knowledgeable and experienced salespeople.
BryanCameron
Mar 10, 2023
5
Tim and Ashley were both very friendly, and helpful in explaining the situation with my vehicle, that was in for a service issue. They were also very straightforward and honest regarding the pricing, process, and potential outcomes, which helped save me thousands of dollars in repair costs.
Lamarr Gulley
Mar 10, 2023
5
My sales person ( Ellis Gripper )was definitely great, Also very humble and kind. very knowledgeable.
Jah87
Mar 9, 2023
5
First of all I was thankful that they even had an awd crv at this location. When I called around to different Honda dealerships, they needed to be ordered. Jackie and Charles were super nice and helpful and made my first big purchase kind of a breeze. Hopefully I have this car until the wheels fall off but if not it’ll be likely that I purchase another vehicle from this location
Erica F.
Mar 9, 2023
5
My car was repaired very quickly. The service rep was very helpful and accommodating.
T McCray
Mar 8, 2023
5
They always great there and help a brother out and tell me when I need next before it happens to the car
Keith Bussey
Mar 7, 2023
1
Would not work with me because of my credit, would not even try. Went down the road to Thornton Road Hyundai and they worked with me and got me into a good car.
Joseph Harmon
Mar 7, 2023
5
Service department was timely and will do repairs when parts arrive.
Jane Ulrich
Mar 7, 2023
4
My appointment was @ 3:30 pm, I was done about 4:15 pm that’s the quickest I’ve ever been done. Love it short n sweet.
Red Beauty
Mar 6, 2023
5
Friendly pleasant experience and not a long wait. Clean facility and comfortable and nice waiting area.
Keisha Green
Mar 6, 2023
5
The service department provided great service. The extended hours that accommodates the after work appointments is awesome. Did not have to wait long either. I most def recommend this location to get your serviced.
Leslie Vazquez
Mar 4, 2023
5
Very easy to deal with. And almost more importantly, supremely competitive pricing. Went to several other dealerships and scored the best deal BY FAR here. Thank you. Great experience!
Joanna P
Mar 3, 2023
5
The staff are Friendly. The wait was not bad at all. Perfect service!
Aniya-Rae H
Mar 3, 2023
5
I had an excellent experience with AN. My trade is was highly valued and the service was impeccable. Very easy to deal with. And almost more importantly, supremely competitive pricing. Went to several other dealerships and scored the best deal BY FAR here. Thank you. Great experience!
Joanna Paradiso
Mar 3, 2023
2
Compared to other Honda service centers I have been to in the past, this one isn't that great. Communication with how your car is doing in the shop is poor whether you're waiting there or away. I had to call multiple times to find out the status of my service. Moreover, their phones tend to busy with them being hard to reach. Finally price wise, the labor costs feel higher than others.
Cloud Lonesky
Mar 2, 2023
5
Ram is amazing! He’s my go to guy when it comes to my vehicle! He’s always friendly and courteous whenever I visit! I don’t trust my SUV with anyone else!!! 10 out of 10… highly recommend!!!
Clarinda Carter
Mar 1, 2023
5
If you need to buy a new vehicle forget about going to another Honda dealership, go directly to this one and talk with Mr. Alton Threats. He was attentive, kind and worked on offering me a great deal. He made sure my questions were answered and made me feel comfortable and welcoming. Managers and finance personnel were great too. Thank you all your help, I am looking forward to continuing a great relationship with your team!
New purchase
Feb 28, 2023
5
I carried my car into the shop because after 4, 799 miles my check engine light came on. To say the least I was upset that I have to take time out of my busy schedule tk take it to the shop. They fix the problem and detailed my car. While I am still upset that I had to pay an Lyft to get to work I am extremely happy they detail my car and that was Huge fir me. The service repose went over and that made a differences.
Shirley Richardson Edward
Feb 25, 2023
5
I had been in a wreck and needed to purchase a new car. I went to most of the dealers in the area to test drive cars. Most of the cars were pretty close in ride and pricing but after stopping by AutoNation Honda Thornton Road I was sold on both the car and the dealership. Very customer friendly, great knowledge of the vehicles and overall, the most professional employee in the area.
John A
Feb 24, 2023
2
I made an appointment for 10AM to got ignition coils and spark plugs changed on my car. I showed up early to my appointment. I say in the waiting area for about 2 hours while technicians came by to tell me they like the sticker on my car. And then a manager or whoever called me to tell me he wants to offer me money for my car, all the while I've had no word on the status of the work being done on my car. I got a lowball offer for my car, declined and still nothing about my car. At this point it's been almost 3 hours my car finally gets in the shop the tell me the price while my car is in the air and then inform me after all this time that they don't even have the parts for my repair. The customer service reps were nice only reason for 2 stars.
Shannon Brown
Feb 23, 2023
5
Very nice guys.
Charles Rudmaer
Feb 23, 2023
5
I purchased my car here in 2017 and have been getting my car serviced ever since. The service is fast and efficient. Henry is an awesome mechanic.
Cpt Mabel Williams
Feb 21, 2023
5
Parts department were very helpful!!
Billie Queen-Martin
Feb 19, 2023
2
If you look up customer service you will find an overall definition stating:"the support, assistance and advice provided by a company to those who buy or use its products or services." Customer Service helps customers have an easy, enjoyable experience with your brand. This was not the case when dealing with Ramneet Garcha of Auto Nation. so a quick backstory; I purchased a vehicle from Auto Nation in 2020 and obtained their vehicle protection plan. With that said I will advise anyone purchasing from this location to keep all your original documents and make sure you fully understand everything you are paying for because when I tell you how many hoops I had to jump through just to get duplicates was exhausting. So I purchased the protection plan 2020. 2023 I experienced some car trouble and my check engine light came on. I brought it to Auto Nation and was told that the Gasket Valve needed to be replaced and there was an issue with a coolant sensor. The job was going to total an amount of over $600. My husband brought the vehicle in and called me to tell me what was wrong. He got the gasket fixed but I was like shouldn't this be covered under the warranty? That simple question was when the run around began... there was no support, assistance or advice and it was definitely not easy or enjoyable. I found it interesting that I paid for a service; however when it came time to use it the experience was more difficult than it needed to be. I had to call back numerous times to inquire about the claim. Ram plain and simple... is full of excuses and I don't like his work ethics. I shouldn't have to beg to receive quality service. The first excuse he gave me when I followed-up was he didn't have an opportunity to file it yet... said he would call back and never did. Then he told me there was an issue with the claims system... said he would call me back and never did. It started to get grossly annoying and I felt like I was being sent off on a wild goose chase. I ended up calling and speaking with someone else. I explained my experience with RAM and then he finally called me back to say the claim was filed and the part was ordered. My question is why ...why did it have to get to that point? If you say you are going to call someone back ...do it. I was left in the dark. I would have been more understanding if there was an open flow of communication. Then I finally brought the car in today 1.15.23 and encountered another unpleasant experience with RAM. He is the definition of a "SEND OFF". A send off is an individual who will find every excuse how they can't help you because they don't want to help you. A send off is more interested in you leaving so they no longer have to deal with you versus finding a solution. It's a good thing I'm a persistent individual and learned early in life that if someone chooses not to help you .....help yourself or find someone that will. With that said thank you Ashley for assisting me when RAM wouldn't. I asked him for the same print out you gave me....he gave me an excuse( per usual) of why he couldn't....you gave me the result. It goes a long way and you can tell the difference when someone makes an effort. "People will forget what you said, people will forget what you did, but people will never forget how you made them feel.
Stevania
Feb 19, 2023
5
After checking multiple dealers I settled on AutoNation Honda Thornton Rd. Jamar, my sales person was great. No pressure, answered any questions, stayed in contact and notified me when a vehicle I was interested in was arriving. Of about 7 dealers I visited during my search, AutoNation Honda was heads above them all. Even after the purchase, they have stayed in contact to make sure I was happy. Just got my 1st free tank of gas too - an unexpected bonus from them. Got a fair trade in price also for my 17 year old 2006 Mazda. I'm a happy customer.
BGH
Feb 18, 2023
5
Excellent
Sheila Smarr
Feb 17, 2023
5
I have been to other Honda dealers in the past. Yours is by far the best! Your staff is very courteous and professional. They keep you informed on your service and explain any problems that may arise with your vehicle
Gale Hullender
Feb 16, 2023
5
Buying my car from this store was a great experience everyone was very nice and helpful but one person that caught my eye and gave me the top tier experience I ever had was Larry!!! Great guy !! If it wasn’t for him I probably wouldn’t have bought my car give him a raise because he greatly deserves it!!!
Zoé Mikaela
Feb 15, 2023
5
Excellent service is always received from the Honda Service Advisors.
Kim Thomas
Feb 15, 2023
5
Took me in immediately upon arrival. Work was done in less than estimated time. Customer service rep was outstanding.
Richard E Prince
Feb 14, 2023
5
Loved this dealership! They made me feel so comfortable with the buying Process and G was the best. He related to my situation and really made me feel comfortable with my options, I?ll never go anywhere else again.
Alexandra Moyer
Feb 14, 2023
5
Brandon was kind and professional. He was knowledgeable.
Elaine Brittenum
Feb 13, 2023
5
Very courteous, informative, and efficient service team!
Shelina Merchant
Feb 11, 2023
5
Jeff @ AutoNation was extremely helpful and very easy to work with!!! I was in and out under less than an hr and my experience was very peaceful and pleasant!!
Tiffani Thomas
Feb 10, 2023
5
Very pleasant. He gotten a brand new Honda Accord n we stayed in the amount that my payment is comfortable to me. I trade my old Honda Account for the new one n he made it very easy. Very professional guy.
Whelps00
Feb 8, 2023
5
Everything Is Always Great at Autonation Honda. Was able to drop my Ridgeline off and pick it up later. Tim and his team took great care of me. Thanks Autonation Lithia Springs Ga
Florene Ford
Feb 6, 2023
1
This place charged me TWICE the AMOUNT to install spark plugs on my vehicle. I had to argue an entire day to get my car out of service jail and NOT PAY THE RIDICULOUS $683 compared to $300 at other dealerships. I had to call 📞 the Douglas County Sheriff Department on this place per being ROBBED in day light!!! Ram the advisor would NOT GIVE ME ANY WRITTEN DOCUMENTATION of my service agreement, invoice, parts,or labor. Tim the manager acted busy and unconcerned about my hostility per the AMOUNT for spark plug replacement. At the end, after calling the police 🚔 on this team. I paid $0 because THEY HAD NOT EVEN CHANGED MY SPARK PLUGS THEY CHANRED ME $683 FOR!
Myi Marshall
Feb 4, 2023
1
STAY AWAY FROM THE SERVICE DEPARTMENT AND NEVER PATRONIZE. THE PRICES ARE DOUBLE THE AMOUNT OF OTHER DEALERSHIPS AND THEY DO NOT USE HONDA PART'S NOR DO THEY REPAIR WHAT YOU PAY FOR! I HAD TO CALL DOUGLAS COUNTY SHERIFF ON THIS DISHONEST PLACE. TIM THE MANAGER IS THE WORSE👎😡
Myi Marshall
Feb 4, 2023
5
My Service Advisor was very helpful, very knowledgeable, he listened, he was able to answer all of my concerned questions about my car and he gave me an honest head up about basic upkeep with my car! Thankyou very much for having such a very experienced Service Advisor at your Honda Service Center, again thankyou very much!
DONALD HEAD
Feb 3, 2023
5
I've done business with Honda Autonation in Lithia Springs Ga for years they have the Best customers service teams. Taking Great Care of they're customers.
Florene Ford
Feb 3, 2023
5
Nice place, I got my Honda here.
Blanc Makenley
Feb 2, 2023
5
Great customer service!
Carolyn Grady
Jan 31, 2023
5
Well equipped, safe for the road. Good vehicle for any occasion with or without the family.
Amanda Turnbull
Jan 31, 2023
5
Shout out to Barry he was awesome. Gave me good information about my car and the services I needed.
Necole Gresham
Jan 30, 2023
5
Fixed my truck in a short time. My service contact kept me updated on the progress of my repair.
Marshall Roberson
Jan 30, 2023
5
Had a delightful experience at Honda Thornton Road. Service took less time than expected and my advisor went over my maintenance schedule, what they replaced and what would probably need to be replaced the next time.
Snickens
Jan 28, 2023
5
Joshua O. met me with a smile that never faded. He listened and responded to my needs as I described when I arrived. He made recommendations based on what I wanted and explained pros and cons of different choices. From my arrival on through the financing process he kept me hopeful. The finance team also worked to ensure my needs were taken into account to get to a fair and reasonable deal. Everyone was professional, courteous, and diligent throughout the process. They earned my business by being forthright and earning my trust. This is the sixth car I bought on my own, and I can say I never felt like anyone was trying to get over me or lead me in a different direction from what I wanted. I am completely satisfied with my experience and am appreciative of the peace of mind I have for my purchase. It took patience, but I’d do it all again with the same crew any day.
Kyra Jones
Jan 26, 2023
5
It took less time than expected though I added another task to be completed. Thanks
Sheilah Reed
Jan 26, 2023
5
Larry Reynolds is AWESOME he listened to me and got me what I needed and wanted.
Chandra King
Jan 25, 2023
2
Sold me a vehicle with a promise of getting the windshield replaced or repaired. Of course, after it?s was impossible to get manager John on the phone and the sales rep continuously gave me the run around when I was able to get him on the phone. Misleading customers is disrespectful and dishonest
Davondra
Jan 25, 2023
5
First service visit since my car purchase. Routine oil change and tire rotation. Scheduling online was fine. Service tech was great, explained everything, waited for car while being service and wait time was reasonable. Lounge area was comfortable and clean. Suggestions: a) extend service hours to include Saturdays. b) offer complimentary car wash after service (external wash only). I?ve had both of these at other dealerships and it was nice.
Annette Pettinati
Jan 25, 2023
5
The two salesman were phenomenal. I could not have had a better car buying experience.
David Hayes
Jan 24, 2023
5
LARRY REYNOLDS DID HIS BEST TO FILL OUR NEEDS... WE APPRECIATE HIS EFFORTS...
stillrumone
Jan 22, 2023
1
The service department is horrible. I took my daughter's car to get repaired. They charge me over six hundred dollars car wasn't right. When I kept calling to see if car had been checked. No one ever answers the phone. The service guy Ram is very rude. I will never visit Automation Honda service department again. I had to have my car towed to another shop. The owner of this dealership is going to lose a lot of money If they leave the service staff in place. I tried to give them my business one more time. Again service guy Ram was rude again saying I had to bring my car back in a week. So I called out to Ed Volves Honda they get a five star rating. They ask me would I like to come right away. The service was impeccable. I wish Ed Volves honda would train the staff at Autonation Honda especially Ram the service guy. Please 🙏 do your homework before you visit Automaton Honda Service.
Qayvion_
Jan 20, 2023
5
Very great service everytime I come to get my car serviced. Vincent was really nice and kept me updated on my car as well.
Errica Lee
Jan 20, 2023
5
Pleasant experience. My service advisors were very courteous and provided detailed information about my car and needed repairs. Provided me with a cost prior to moving forward and explained if it was necessary or not to make the repair immediately or wait.
April Pye
Jan 20, 2023
5
Great experience.
Kaylee Henley
Jan 19, 2023
5
Purchased a new Honda Ridgeline in early January. Very pleased with my new Ridgeline. Also pleased with the dealership and personnel. Virgie was especially helpful and very patient with me. I’m a very cautious shopper and really appreciate the patience. Never felt any sales pressure. Just an effort to help me find a suitable vehicle. Thanks all!
Tom Lee
Jan 18, 2023
3
I love Thornton Road Honda but the last 2 visits have not been good for me. Rep sold me the wrong tires for my car and I am still pissed with the way my car drives. Most recent appointment I was sexually harassed by an employee and it made me so uncomfortable. He called my cellphone while I was waiting for my car. How he got my number was weird. He then came to the waiting where I was and kept bothering me while I was working on my laptop. I see new people working here and my 2 bad experiences came from new employees. This has not been cool at all.
Catherine
Jan 18, 2023
5
Great smooth experience buying my first 2023 vehicle! My Advisor was Mr. Gripper and he was awesome and professional. He truly made me feel in control of making my own decisions without agreesive persuasion! He made the process easier than anyone I’ve ever dealt with regarding buying a vehicle.
Destinee Everson
Jan 17, 2023
5
Very professional and warm welcoming
Shaheed Bell
Jan 16, 2023
5
Mr. Muhammad very efficient and smooth. Felt very comfortable thanks
SSMPG Nick
Jan 13, 2023
1
This place is a Scam they have you come in for training to work has a customer service representative and than they run your background gets all of your credit information and than tells you They can’t hire you because they thought they had an open position for what they told you they was hiring for I feel they took all my information and kept it to use for someone to get a car I knw how these places work Be careful dealing with these people
Happy Kids Child Care Center
Jan 13, 2023
5
The team at Autonation Honda were great to work with. I shopped around and they were the best price but also the most attentive and honest folks. My sales person Charlie was great and helped make the deal online! Quick in and out service, couldn’t ask for more.
G M
Jan 13, 2023
5
Excellent experience at this car dealership and with the service
Adzua Gilliam
Jan 13, 2023
5
My wife was in the middle of her morning coffee when she realized she had missed her 8 AM service appointment. "Oh, no! Pease call them to se if they can mfit me in today." I made the call and they repsonded! She arrived at 10:30 and since she was wedged in it took a little longer than usual but all went well and the Service Agent handled everything perfectly. 5 Stars!!
Mark Johnson
Jan 12, 2023
5
experience was great. it was a long drive but so worth it. the staff was so helpful and Larry was the best. I would definitely recommend them to anyone
Dorinda Michael
Jan 11, 2023
5
Excellent work and experience!! I was served by Ram Garcha service advisor.
Car Service
Jan 11, 2023
2
First I have had 6 Hondas I have purchased from Team Honda Thornton Road. We have built a relationship over the 24+ years with Ed M. our mechanic who has worked on all of our Hondas. We currently have 2 Hondas one that needs a valve cover gasket and the other that is close to needing brakes. So we will be taking our Honda’s somewhere else. The service tech Ram was horrible to work with today and my husband was not thrilled with his customer service from him when he took our other Honda there a month ago He basically treated me like I wasn’t even there. He said to go have a seat and he would be right back. There was only one person in the area and he was helping him at the time. After over 20 minutes waiting I had to go back and see if I could get checked in. I had another work appointment so they confirmed they could have the oil changed when I needed to leave. The time came and went and I finally had to go back out to where Ram sits. My keys and paperwork were already on his desk and again he never came to get me. Again no one out in the area where he sits. Normally I would not care, but I had a very important meeting and I was willing to come back. So instead others were checking on me which was super nice of them, but we were told Ram was our service tech. So I guess it is farewell after 24 years. We will miss Ed as he is awesome and has always taken very good care of us. But the attitude of the management when we bought our last Honda from there last year, and the last couple of times having to deal Ram we are done.
Teresa Jones
Jan 10, 2023
5
This was by far the best experience I’ve ever had buying a car. Alex, Dino, Andre, my Finance manager, and especially Larry, were absolutely amazing. Highly recommend this dealership and seeing these amazing people!
Aar12345
Jan 10, 2023
4
Service was quick, responsive to needs, and everything was explained well. However, there was a delay to greet me and initiate customer service upon first arriving.
Brandon Scherrer
Jan 9, 2023
5
Went in an got connected with Virgie she was amazing made the process simple and fast, she went above and beyond my expectations I will forever be thankful for the work she put in with me and helping get the car I wanted. Thank you Virgie.
King Alex
Jan 7, 2023
5
Auto Nation Honda online team was excellent, they had the 2023 Ridgeline i was looking for and gave me a great fair deal in a very completive market for Ridgelines with all dealers with limited inventory. Larry the sales associate took his time to show me the ends and out of the Ridgeline. Great and friendly team with everyone i meet at AutoNation Honda in Lithia Springs. Love my new Ridgeline.
Carl Badgett
Jan 6, 2023
5
I took a trip from Philly to Atlanta and my 'Service Soon: B1-2' light came on. Since I have a Certified Pre-Owned 2018 Accord, I thought that I would void my warranty if I had it serviced away from my original dealer. Fortunately, the awesome techs at AutoNation Honda on Thornton Rd. took me right in, with no scheduled appointment. They fixed my concern and sent me on my way. Jacob (Jake) was the service technician who admitted me. He made sure that my car was properly attended. If I move to Atlanta I will definitely go to AutoNation Honda to tend to all of my automotive needs.
Alex Stone
Jan 4, 2023
5
Larry was awesome!!
jason roberts
Jan 3, 2023
5
The customer service was excellent and the service of my vehicle was great! Thank you Jacob, Tim and Donnie.
Jean Marsha
Jan 2, 2023
4
Just
Bert Elder
Dec 30, 2022
4
They had to replace a bad battery that went dead after just 2 years of service. I have a guarantee for 7 years.
Roydell Anderson
Dec 30, 2022
5
By far the best dealership I ever been to. The team Work with me and my needs. So thankful it's still places like this.
cedric walker
Dec 29, 2022
5
The wait was two hours, but I prefer to wait on my vehicle versus dropping it off. It's always pleasant when visiting this location and I will be back here for my next oil change.
Gwen Rene Knight
Dec 29, 2022
5
Great experience, amazing customer service. Mr Larry Reynolds helped me with everything. He deserves a pay raise
SHAR
Dec 27, 2022
5
Steve was just wonderful. I needed to test drive a CR-V and he was very knowledgeable and answered all my questions. He wasn't pushy or the typical "salesman". He was very kind and I would work with him again in a heartbeat.
J Z
Dec 27, 2022
5
It was my first time at the location and I will definitely be back. It was a wonderful experience, excellent customer service. My attendant was respectful and professional. Waiting area was clean and wait time was not bad.
Iya Adura
Dec 26, 2022
2
Purchased a 2018 pre owned Mercedes from AutoNation Honda Thorton Road. I’ll cut to the chase by warning all who read this post. DO NOT PURCHASE A CAR FROM THIS PLACE. When purchasing this car 1 week ago, I went through the details and specifics of the vehicle with the salesperson - Ray. I then asked to see all the things that were tested and validated as “passing” their performance tests. They say they do a “150 plus point” multi point inspection on all used vehicles. That can’t be true as the car battery has already died - and this is one of the areas or components that is on their multipoint inspection. I reached out to them about, specifically the salesperson I dealt with it, and silence. Nada, zero no reply is what I got from them. DO NOT PURCHASE A CAR FROM THIS DEALERSHIP. Find a honest dealership.
Derrick Crump
Dec 26, 2022
1
Do not purchase a vehicle from this dealership. My experience was not good. I was intentionally mislead concerning the so-called multipoint inspection. Not even 1 week after purchasing my car from them, the battery went dead. My wife and i were both stick on the road, and had to purchase a new battery. I reached out to my salesperson - ray to tell him this, and neither he or anyone from the dealership responded back to me. clearly, they dont care. I warn anyone, you can do better and find a honest dealership.
da_crump
Dec 26, 2022
5
Jacob and Ram, both greeted me at the service intake area. I had a concern with my wheels and Ram took care of it. He gave me a reasonable total price and provided great customer service... and he was also patient with my many questions. Carter too provided great customer service and checked on me as I waited to see if I was updated about my vehicle. Thank you to the technician Tremaine who actually worked on my vehicle! 5 🌟 stars.
Shayla H
Dec 24, 2022
5
Honest, cheerful and true professionals…
Dhruv Brahm
Dec 23, 2022
5
Staff: Exceptional. Made process quick, straight-forward.
Cos Edwards
Dec 23, 2022
5
The service department on Thornton Road is great! Ram is the best! He is excellent at keeping you updated during your wait period, letting you know about deals the department is having & keeping your best interests in mind. I would recommend this location to my friends and family to service their car. 👍🏻👍🏻
Kim Robinson
Dec 23, 2022
5
I can always count on this location to give me the best service. I originally had a later appointment & they were able to get me in much earlier. That made my day, as I had many other Christmas errands to get to! Ram, my service advisor, was top notch as always. He was super kind & kept me updated during my wait. Ram has the best customer service!
Kimberlyr86
Dec 23, 2022
5
Got a recall fix done here and went very smoothly. Waited in the lobby that had good Wi-Fi and good coffee.
Kyle Mulholland
Dec 23, 2022
5
This is my 3rd time buying a vehicle with them. Exceptional customer service 👏
Aieshah Lowe
Dec 22, 2022
5
Every time I come to Autonation Honda every one is friendly.
Veda Harrell
Dec 21, 2022
4
I go to Auto Nation Honda for all of my needs regarding to my vehicle. My experience has been ok . The parts and labor have sky rocketed so high it’s just crazy. I just don’t agree with the value of my car for a 2018. I just don’t agree with all that I paid for and plus investing in my vehicle. The amount of money I put in to the extras when buying the vehicle I did not use except oil changes and rotation of tires. Other things I paid for that were already included in my auto loan that I have double paid. Other than that Amber was great and Mr Ram has been nothing but great to my family and I on the recommendations for my car and the courtesy for me as a customer.
Shaquala Carter-Roberts
Dec 21, 2022
5
We had a great experience.
Lau
Dec 21, 2022
5
I love this place came in to have a service done I ended up purchasing a new vehicle from adetayo my second Honda from this dealer
Jonathan Dugger
Dec 21, 2022
5
I had a great experience during my last visit. The staff kept me informed with everything going on and what the technician was doing with my vehicle, I was even sent pictures of the service maintenance on my car. Everything was done in a timely manner. Just when I thought I was going to have to find a new dealership they restored my faith to stay.
Stacey Tolliver
Dec 19, 2022
1
Not very good. First off, the phone system is just awful. I would call in on base number only to be told they could not find an entry for me in the queue and would immediately hang up on me without giving me a chance to say or do anything. Tried service, then parts and finally sales. Got same results on all three. I finally stumbled upon an old number and someone answered. Of course they were not interested in my problems. Finally got my service handled which I had scheduled for 3 weeks. Got home and found thay had not reset service indicators to get my display to show again. He wanted me to drive 45 miles back in and let him see the car. Told him I surely did not want to do that so he stayed on the phone with me until we finally got it reset. I use to not mind taking car in for service, but not it's a major inconvenience. Don't want to go thru that again. Dread the next maintenance date
odavidson
Dec 19, 2022
5
They were very courteous and professional,attended to my issues and at a reasonable price. Very pleased with the outcome ☺️
Kimberley Grant
Dec 17, 2022
4
I found a 2018 Jeep Rubicon that I had been looking for at this dealership. I had been in contact with them several times about the Jeep. I made the trip to see the Jeep and it was everything as advertised. So I made the purchase and I'm happy with the price and deal that was made.
James Newman
Dec 17, 2022
1
Update: this dealership attempted to rip me off in the worst way. I brought in a 1998 Honda Accord V6 that was having problems maintaining acceleration. The dealer diagnose the problem as the car needing a new transmission for $5,000. I immediately dismissed that assessment and I was right to do so. Turns out the car only needed a new catalytic converter. This happened before the pandemic. And I have been driving the car ever since. They will rip you off at the first opportunity they're only good for buying parts. It's going to long time since I've been to a dealer for service although the prices are going up significantly. I found AutoNation Honda to be efficient and effective in the repair of my vehicle and I like the fact that they are familiar with the car. It also doesn't hurt that they give your 12 months and twelve thousand miles on their work.
Coy Davis
Dec 16, 2022
5
They were super helpful!! And Virgie was great!!! I love my new 2023 civic. !!
Mia Lopez
Dec 16, 2022
5
Service was prompt and adequate
Mike Whelan
Dec 15, 2022
5
Easy and hassle free process. Charles went above and beyond to ensure that I had the best car buying experience possible!
Matthew Monroe
Dec 14, 2022
3
I did not love my experience but they did fix the problem. Every time I called the service agent I got voice mail and when I tried to reach someone else it rang and rang. The diagnostic was basically a list of recommended maintenance based on the age and mileage of my car. I felt like that was a waste of $170 because I already told them what the problem was. They also wanted to charge $400 to replace spark plugs which is outrageous. But ultimately, like I said, they fixed the problem with my car and I am happy about that.
Heather Dicks
Dec 14, 2022
2
Service departments customer service is very poor most visits. Some of the associates are rude and unprofessional. I cancelled a service appointment that I had on today because of the attitude and rudeness I received when I called to make sure everything was on task for my up coming visit. I really need service today but just not in the mood to go back and forth after rudely being transferred to another department with out a warning. There’s hardly ever anyone to speak with on site, when you have a problem, very frustrating and always a confusing situation. Terrible!
Lisa Waites
Dec 13, 2022
5
My experience was good as far as the people that I dealt with were. Jake in service was very good but I was surprised how expensive it was just to get a new key cut and programmed. I bought the new key at another Honda dealer so my bill did not include that. My total was $170.00 just to cut the key and program it. Seems excessive to me. After this was done Jake called to inform me that they buttons on the key would not unlock the doors but it would at least start the car. I went back to the dealer that I had purchased the key from and they were surprised that it did not work. They replaced the battery in the key and it started working fine and does to this day. I had to do a lot of running around but got everything working but think that $170.00 is a lot just to get a key cut. This is only labor, I brought the key and it was a genuine Honda key.
mike s
Dec 10, 2022
3
Good experience
Musa Marong
Dec 10, 2022
1
prices ridiculous! Call your local mechanic! terrible service!
Cindy Smith
Dec 9, 2022
1
Complete scammers
tatiana Horan
Dec 7, 2022
5
Great service!!! Quickly in and out!
J Rushin
Dec 7, 2022
5
Great job. This was the easiest sale! Thank you!
Chevett Allen
Dec 7, 2022
5
Great customer service. Very good experience.
Yasmina Meftah Rabhi
Dec 7, 2022
5
Process was swift and painless. The GM was dedicated to making the deal work.
Rod Taylor
Dec 5, 2022
3
Dealership was okay. I was given a price and was told otherwise once I was in store but I did have a good and helpful sales person. The process was pretty smooth
Fanessia Chatmon
Dec 5, 2022
5
Auto Nation Honda has excellent the customer service my team assisted me on was on a tier 1 level thank you autonation Honda . Shot out to Virgie, Oscar and Michael H. Thank you all so much you where awesome and I love my car.
Annette West
Dec 4, 2022
5
Excellent workers good communication!
Moe Washington
Dec 2, 2022
5
I love AutoNation!!! They always respect appointments times and even when I am a walk in, they promptly help me as they can. They always make sure I am taken care of and talk to me about the health of my car. I appreciate them so much!
Destinie Appling
Dec 1, 2022
5
Customer service was great, Ms. Mitchell help me through out the process and the manager was great. Thank you.
Christopher Coker
Dec 1, 2022
5
Purchased my first Car here. Had a phone conversation with Virgie and I was in a new car by the end the day. The entire dealership has a great team. I 100% recommend this location. As a first time buyer I really loved the transparency of the dealership. I didn't feel like i was getting tricked into paying more for my car. I did use outside financing but the finance manager was amazing. Thank you Autonation Honda and a special thank you to Virgie!
Aiy’Anna King
Dec 1, 2022
5
I would definitely recommend Honda Thornton Rd, they always take care of me and my car whenever I need to get it serviced! They always check on me while I am waiting and always kind. Thank you!!
Destinie Appling
Dec 1, 2022
5
Purchased my first Car here. Had a phone conversation with Virgie and I was in a new car by the end the day. The entire dealership has a great team. I 100% recommend this location. As a first time buyer I really loved the transparency of the dealership. I didn't feel like i was getting tricked into paying more for my car. I did use outside financing but the finance manager was amazing. Thank you Autonation Honda and a special thank you to Virgie!
Aiy'Anna K
Dec 1, 2022
5
Bri was absolutely AMAZING!!! She made the car buying process so smooth and easy. Never pressured me and let me go at my own pace which I loved because a lot of sales agent are so pushy. Thank you again Bri. I love my new 22 Honda Pilot Black Edition. Even the finance guy that I worked with, it was such an easy smooth sailing process. Thanks again HONDA.
Jasmine Ragland
Nov 30, 2022
5
I t was a pleasant experience. The service representatives were friendly and courteous. I was out of there in a reasonable time.
michael welsh
Nov 28, 2022
5
Good
OMIRE OGBONNA
Nov 28, 2022
5
Courteous and helpful without feeling like I was being rushed. Highly recommend!
dekonda cannon
Nov 26, 2022
5
I always have a great experience at this location. The wait time to get an oil change is always reasonable. I would recommend this dealership to anyone.
Mel Cooper
Nov 22, 2022
5
They were kind and really on top of the service i needed
alonzo williams
Nov 21, 2022
5
Always quick, clean and professional when I come here.
Sabrina McCants
Nov 17, 2022
5
Tire went completely flat on I-20 east. Made it to the dealership just before car was undriveable. Service Advisor, Jake Brovant, presented several tire options and within an hour and a half was back on the road. Thanks
Allyn Pierson
Nov 17, 2022
4
My last two experiences there were very rewarding. Although I did not have an appointment, Ms. Normandy was able to work me in and get me out within the time frame that was given to me. The second time, Ms. Normandy kept me informed on everything that was going on with my vehicle. I greatly appreciate the customer service that I received.
Selma Calloway
Nov 16, 2022
5
Great service in a timely manner
Marcella Williams Jameson
Nov 16, 2022
5
I was so happy to see that they have new team members and everyone that I was dealing with was professional and had great customer service. It took the about of time that I was quoted
Precious
Nov 14, 2022
2
Had very few vehicles.
bob deans
Nov 12, 2022
5
Tyler did a great job at helping me get my brand new 2022 Honda Pilot. This dealership really works with you and they are so friendly
Latoya Benjamin
Nov 12, 2022
5
Easy check in, short wait & very satisfied with the work.
John Kalinosky
Nov 12, 2022
5
Tyler did a great job at helping me get my brand new 2022 Honda Pilot. This dealership really works with you and they are so friendly
Latoya Benjamin-Thompson
Nov 12, 2022
5
The customer service here is outstanding they really make sure you get the best car for you.. The service department is wonderful no long wait times and everyone is so accommodating
Carmen Dennis
Nov 11, 2022
5
Thank you guys for all that you do
Nailah Adams
Nov 10, 2022
5
Excellent customer service
A. Karissa Miller
Nov 10, 2022
5
Fast Service and GREAT Customer Service. Ram and Jake took great care of my Honda Odyssey and listened to my concerns. Ram went above and beyond to ensure my safety leaving the shop.
Karissa Miller
Nov 10, 2022
4
Went there for work. Friendly staff.
Oscar Fernandez
Nov 9, 2022
5
I brought my car in for its first service and Samantha in service was great. She was friendly, kept in contact with the progress of my car and went above and beyond to help.
Justin K
Nov 9, 2022
5
Virgie was super helpful! No complaints here!
Juan Ignacio
Nov 9, 2022
5
Manager John King great guy with professionalism I bought with him brand new 3 vehicles He beat the prices and GM Mr.CEEMO very friendly also Service manager Mr.Tim is great people i bought so far 7 brand new vehicles at this location . i love to spend my money hear
LASYA WORLD
Nov 8, 2022
5
Great customer service!!! I had the pleasure of working with Larry and he went above and beyond. I appreciated his transparency through the process and making sure all my questions were answered. This was an exceptional experience and I’m pleased with my purchase
Mia Fulcher
Nov 8, 2022
5
AutoNation made buying a car flawlessly easy. I knew what I wanted and they were able to make it happen.
Winston Winning
Nov 7, 2022
5
Quick and easy buying process. Most of the process was completed over the phone. Once I arrived at the dealership I was in and out with my new Honda quickly. Will definitely be back when it’s time to purchase a Honda again. Thanks
Nick Moon
Nov 6, 2022
5
My experience was absolutely amazing ..I told my associate Rayman Yusuf,while in the store that this was my very best experience ever in purchasing a vehicle. Thank you Rayman and thank you Honda. I absolutely love my new Honda
Yurith Brownie
Nov 3, 2022
5
Jeremy was fantastic. A part in our vehicle failed and was unfortunately on back order. He explained everything clearly, secured us a comparable rental car that Honda paid for, and kept us updated consistently. Professional, kind, and did great work!
Tiffany Smith
Nov 3, 2022
5
Great Experience As Always!!!
Lynn Walsh
Nov 3, 2022
5
Attended to very promptly and car repaired very quickly.great job.
Hugh Thompson
Nov 2, 2022
4
Prompt service, courteous technicians.
Evelyn Rountree
Nov 2, 2022
4
Samantha was very pleasant. I think they took long to get back to me to tell me what was actually wrong with my car, but it is running nicely
Dyana Landrin
Oct 30, 2022
3
Spent 2 nights here trying to buy a car that I already had financing for. The wait was insanely long and unnecessary due to lack of communication. Service to my car was promised in the morning so I could pick up at end of day, but when I arrived it wasn’t done. Returned today in the morning and I’m still here now, half of Saturday gone waiting on an oil change and wheel alignment. I like the car and my sales rep Mike was very nice and had a sense of urgency unlike everyone else there. But otherwise I’d still never buy a car here again.
Shaan Twiggs
Oct 29, 2022
5
The rep that helped my family and I with our car purchase was Joshua. He was so friendly, knowledgeable and helpful. I would definitely recommend anyone to go see Joshua for your car needs. It was a great experience.
Sade Powell
Oct 26, 2022
5
I had the pleasure of working with Joshua to help make a decision on what car I wanted to purchase. Joshua was very friendly, helpful, and knowledgeable. It was a great experience and I would definitely recommend coming to this location to search for your vehicle.
Sade Thomas
Oct 26, 2022
5
Great service quick I buy from them parts all time good people working very helpful
Juan Figueroa
Oct 25, 2022
5
I went to go get service done for my brakes and Jale and his team did a phenomenal job! Now I have real brakes thanks to them 👍
Denise Gatica
Oct 25, 2022
5
Easy online booking, text and email reminders, friendly staff, and much more! The service advisors are great about breaking down the service and cost as well as updating you throughout the service appointment. The service area is clean and they offer free WIFI, which is super important for me as I work remotely and am able to do everything I need from the waiting room. Definitely recommend their service department for all of your needs!
Annie Heater
Oct 24, 2022
5
Very well handled and extremely thorough from the minute I arrived to them returning my car. Every person especially Jacob was fantastic!
John Jones
Oct 19, 2022
5
Excellent costumer service from Samantha Normandy.👍👍👍👍👍
Ana Cruz
Oct 19, 2022
5
Worked with sales guy Andre - had to purchase a new car due to order parts back order(3 months) and was on a tight time crunch. Andre listened to my request and kept a look out on the car I wanted, once he saw that a car I wanted had arrived on the truck; he immediately called me to let me know. He listened and paid attention to the details. He didn’t try to haggle me and I loved that I could share my story with him and by the end of the sale he was nephew Andre. Instead of a handshake to seal the deal, I asked for a hug. I pray many blessings over his future.
Amanda Hatchett
Oct 17, 2022
5
I was easily given an appointment for service in a short time. The Service Person was very speedy in getting my information and getting my vehicle to service. I actually left before two or three people who were there prior to my arriving. Clean restrooms. Coffee station was clean with choices. I would recommend AutoNation Honda Thornton Road highly.
Vanessa Dailey
Oct 15, 2022
5
Rayman and the Team were very knowledgeable, patience, and helpful with my purchase. Very pleased ! Thank you so much. New Honda CRV Owner !
Shantel Pinckney
Oct 13, 2022
5
I came in for a multi-point inspection. My service advisor was very knowledgeable and gave me some great advice. I also stopped by the sales department as I’m interested in purchasing a new car. Jamar and Jamel were very helpful.
Yamaia1
Oct 12, 2022
5
Awesome customer service. In and out within an hour for tire rotation and oil change.
Orginal Dark
Oct 10, 2022
2
I’m giving two stars because the staff was welcoming upon my arrival. However, I was told I had nails in three tires which turned out to only be one tire. Therefore I am glad that I did not give the ok for them to patch them because that would have been money wasted. Being a person who doesn’t know much about cars I rely heavily on the dealership mechanics to tell me the truth because I don’t like to waste money, and services are way too expensive to do so. The purpose of my visit was for maintenance and my light is back on after receiving the service. I did not like that I was lied to so I won’t be back, because if you can lie about something small who knows what else you would lie about.
erica whipple
Oct 9, 2022
5
Want to give 10 stars since they were willing to service both of my vehicles at the same time and them taken care of within a reasonable amount of time.
Trèy Holmes
Oct 7, 2022
4
We have purchased 2 vehicles from this location in past 5 years. They always have what we are looking for. Tyler was great to work with.
Rashida Munshi
Oct 6, 2022
5
Muy buena Gracias, thanks for everithing
Leo Echeverria
Oct 5, 2022
1
Don’t EVER buy any parts from this place! I bought a battery cord that cost me $144 but was not needed after my mechanic was able to fix my car without it. It came in a plastic insignificant bag. It had been opened, but it’s obvious that it was never used. The lady who claims to be the manager was rude and refused to return because it had been opened. I feel helpless because it’s not like I am ever going to use that part or know where else to sell it. So disappointed at this place!
Karina Koplock
Oct 5, 2022
2
I called myself going the extra mile and getting my car serviced at Autonation Honda on Thornton Road versus my regular mechanic or another Honda dealership (Gwinnett Place, Carey Paul, Curry, Nalley) majority of which I have previously been a patron and had a relatively favorable experience. I am disappointed to report that AutoNation Honda left a very bad taste in my mouth. I brought my 2006 Honda Accord Hybrid to get a diagnostic, as it was having trouble starting (a $170.00 service). My service “advisor” Ram wasn’t very communicative and I had to call multiple times to hunt down an answer. Once I received a call back Ram simply told me I’d need my engine replaced and that would be $7,600.00. Thankfully, one of my family friends is a Honda tech in another city who has 25+ years of experience as a lead tech, I immediately called him and he told me that I most definitely didn’t need a new engine and gave me steps to resolve the issue. After telling Ram what I had learned he became obviously irritated that I had a second, more informed, and price conscious opinion. He then told me it would be $1500.00 for them to even look into that solution, not even to perform it. I decided to take my vehicle elsewhere. Upon picking up my vehicle; Ram was exceptionally short and irritated in person as well. When I finally found my vehicle after him saying it was “out back” I opened the door and my recently detailed drivers side floor mat was caked with mud and grit. I proceeded to bring the mat back to the service floor and ask Ram if this is standard practice for when they service vehicles. He replied no and “cleaned” the mat. When he brought it back he waved me down as I was outside getting the car situated on the tow truck and he drops it and turns around. Extremely unprofessional and disrespectful behavior especially after I just spent my hard earned money. Takeaway: The holistic experience at AutoNation Honda Service Department is NOT worth your time or money. I’m not one to complain, but the service from Ram and subsequent treatment of my vehicle has left me fearful of what other negligences might’ve taken place. As a Honda enthusiast, and owner of multiple Honda/Acura vehicles I will not patron here again.
Chandler Frierson
Oct 5, 2022
5
Awesome customer service this team here never fails me when it comes to quick and professional business .Mr. Story is the one who helped me and I couldn’t have asked for a better service advisor he’s always very informative and knowledgeable with any questions you may have and i have total confidence in this service department when I hand over my Honda to them for any maintenance needs
Joshua Tindill
Oct 4, 2022
5
Service was efficient and completed while I waited! 👍🏻
Rhonda Pike
Oct 3, 2022
5
Prompt and very cordial. Pics of recommended service very useful. My service rep was able to accommodate me when a slight service request was misinterpreted
Barbara Frierson
Oct 3, 2022
1
Might as well call this place, bait and switch Honda. Mgr refused to honor advertised price even though VIn number advertised was on the lot. AVOID
Rick Berry
Oct 1, 2022
5
I worked with Virgie Mitchell and purchased 2 used cars for my sons in the span of about 2 months. and was a great experience all the way around, for both transactions. Virgie listened to us and she worked hard to get us what we wanted/needed. She is so personable and is just a dream to work with. the Sales Manager Jon, and Finance Manager Jamel were also wonderful to us. Very professional and gave us a family type feel from start to finish both times. I would give them 1000 stars if I could! I HIGHLY recommend!
Anita M Carter
Sep 30, 2022
5
AutoNation Honda on Thornton Road was awesome! They have always provided great service at fair prices.
Renae Hulsey
Sep 29, 2022
5
I recently made 2 purchases from this dealership for my 2 son's first vehicles. We worked with Virgie Mitchell who was PHENOMENAL! We met her when we stopped by when looking for our first vehicle, and we drove out that day in a fabulous used car (extremely clean, well taken care of, looked new), that was a perfect fit for my son. We wanted Virgie to help us with our 2nd purchase because she was so great the first time around, and she came through for us again! She was in constant contact with us regarding the details of the 2nd purchase because we had a car shipped to us from another AutoNation dealer, and there were minor issues, but nothing due to anything on her end. Virgie is very sweet and extremely personable and a dream to work with. The Sales Manager, Jon, and the Finance Manager, Jamel were also fabulous to us, and extremely helpful in navigating through the whole process. We got 2 cars over the span of about 2 months for 2 teenagers and when I am ready for my next vehicle, I will be returning to AutoNation Honda on Thornton Rd because of the care they gave us. If I could give them a thousand stars, I would! I highly recommend this dealership!!!
Anita Carter
Sep 29, 2022
5
Landon did a great job working with me and my warranty company to get the job done! He was responsive and upfront about everything! Definitely will use this location in the future!
Deonte Webb
Sep 28, 2022
2
I got the truck I saw online and wanted! Larry was great and tried his best to negotiate even tho they didn't negotiate a bit! For the service department, I had to fill my own fluids up even tho my truck was in their department twice! I had no engine coolant which could have blown my engine and the oil filter had not been changed! I corrected both myself! So I personally wouldn't trust service doing any service on my car because from my experience service don't get done properly!
Burston with Flavors
Sep 28, 2022
5
Joshua and Diamond provided great customer service. I was undecided and they made the process so easy. They were patient and knowledgeable. I would recommend my family to these 2 wonderful service person. Thank you very much. Great job!!!!!!
Marie Johnson
Sep 28, 2022
5
Great experience! Service was all stars i love Auto Nation Thornton Road
whitney cook
Sep 25, 2022
5
Great service experience! I was able to schedule a last minute appointment and get in and out quickly. The service rep wasn’t pushy when it came to recommending additional services and he was very responsive when I had questions.
Cortney Graham Ameckson
Sep 25, 2022
5
I was looking for a new vehicle and due life events I was on a time line to buy in under a month. I was calling around and most places were out of stock in what I thought I was looking for. But this place was great. They got me behind the wheel of a great car and talked me through all the options and I was financed ready to go out the door. Traded in my old car for a great price and am very happy.
Rebekah Switzer
Sep 24, 2022
3
First let me say Everyone was sweet. I Went for an oil change and asked them to check my tires since my tire low pressure light was on. The guy ensured me that they will check since they do a multipoint inspection. I got in my car after paying light was still on so I asked did they check the tire and if so why didn’t the light go off or they turn it off. Now I know with the Honda insight you have to turn it off through the settings. But if they checked why didn’t they do this since this was the main reason I came. I didn’t get the multipoint inspection paper. I turned light off myself and it came right back on. Put air in my tires and turned it off again and it hasn’t came on so I truly believe they did not check it. Probably won’t be coming back here. My home dealership is Walsh Honda in Macon so I’ll stick to that.
Jaqause Mays
Sep 24, 2022
5
Jason Victor was extremely helpful and worked hard to get us every morsel of information necessary not only to make the best choice, but the most desired choice as well!
Charles James
Sep 24, 2022
5
Our service Technician Landon did a fantastic jo helping us get in and out of our service appointment quickly!
Yochonon Goldman
Sep 22, 2022
5
The process to purchase my car was easy and fun! Bria was a joy to work with. The folks at Autonation Honda Thornton Road really know how to make a customer feel valued. I will be referring all of my friends here!
Nikki Hoang
Sep 22, 2022
5
From start to finish, the process of buying my new Honda at AutoNation was easy and low pressure. Charles was awesome to work with and really seemed to listen and respond to my needs.
Kris Patalita
Sep 22, 2022
5
The process to purchase my car was easy and fun! Bria was a joy to work with. The folks at Autonation Honda Thornton Road really know how to make a customer feel valued. I will be referring all of my friends here!
Nikki Hoang
Sep 22, 2022
4
It's really 2 early 2 tell but I bought a trade in a week ago and so far so good! Communication was a lil off at 1st but got back on track!
Remix Goddess
Sep 21, 2022
5
great service! thanks to Charles Brownlee
Jose Marquez
Sep 21, 2022
5
The staff were great and knowledgeable about my situation.
Dwayne Ward
Sep 21, 2022
5
My sale representative (Ellis Gripper) was the best!!!! He called me when my car arrived (car were pre-selling) and was so thorough and patient with me and my hundreds of questions. He went above and beyond to make sure I understood the option for lease and finance for my daughter’s car. He even drove the car for me to deliver to my daughter’s school with a big purple bow after purchase. This was the best and most stress free purchase and experience. Thank you again!!!
Savol
Sep 21, 2022
1
My car doors wouldn’t open so I took it apparently they work just fine and they charge 170 for analysis but they didn’t even do anything to my car plus give me the wrong car key and they took forever to figure out which key was mine
Andy Life
Sep 17, 2022
5
Coming to this Honda dealership was a great experience. My mom and I worked with Joshua and he made sure that my mom was comfortable and payed attention to great detail to be able to know what my mom was looking for. Overall exceptional customer service and I would definitely recommend more people to come here. Thanks!!
Shelanie Lujan
Sep 15, 2022
5
Dropped off my car the evening before my appointment. Korrin assured me that my car would be worked on first thing in the morning. My appointment for an oil change was at 7:30 AM…Got a call from him at 7:50 AM saying my car ready for pick up. Speedy & efficient service! 😁
Mya Bailey
Sep 15, 2022
5
My service tech was great. He came in several times to discuss my vehicle issues with me. He sent me a picture showing my van in the shop. I will use this dealership for all my future needs
Tammy Jordan
Sep 14, 2022
5
Merwing Olivares couldn't have done a better job yesterday. Incredible customer service and extremely smooth process. Please promote ASAP. Thanks everyone!
Justin Manny
Sep 14, 2022
5
My representative was Virgie Mitchell....SHE WAS FANTASTIC!!! I was very comfortable working with her and personable. She wasnt' pushy and was very very very motivating to me and had faith in me. Loved it. Even my Financial Rep Chris (I think that's his name from SC) he was awesome as well. I will tell anyone to go to them to buy your car.
Tabitha Curtis
Sep 13, 2022
5
Samantha was wonderful and extremely helpful on making sure my car got the correct service it needed, she made sure I knew how long it would take and she even called to let me know it would take a little longer than expected. While I did not interact with the mechanic directly that worked on my car, it was returned in good condition, codes were cleared and reset, tires ride well all seems to be doing great. It was ready soon after her call but the call was still appreciated. I look forward to working with her & AutoNation again!
cari wingert
Sep 12, 2022
5
Great service!
Steven Seward
Sep 12, 2022
5
took my car in for it's first service. They told me it would be a 2 and 30 minute wait. But it only took 45 minute, and I still got a free tank of gas. It was awesome. The salesperson I worked with, Jamar, was super helpful! He looked up many cars for me until we found one that worked. The finance team did an excellent job at getting me a loan that worked in my budget. My car has been great and I will definitely go back to them for my next car.
Alisha Stanley
Sep 12, 2022
5
LUKE WALES was the best salesman’s EVER. He went above and beyond to exceed my expectations!
Dakaysha Moore
Sep 10, 2022
5
The customer service at AutoNation Honda Thornton Road is amazing. The staff is very kind and professional. I’m very please with the maintenance service on my vehicle and the excellent customer service I receive at this location. Thank you AutoNation Honda Thornton Road😊.
Tammy McConnell
Sep 9, 2022
5
Fantastic staff. Really worked hard to get the best deal. 10/10 recommend
Shannon Wright
Sep 9, 2022
5
Service manager Korrin Moore made sure I had an appointment scheduled for service. The day of service staff was friendly and efficient! Korrin was great and kept me updated!
K. Warfield
Sep 8, 2022
5
Great service with Amber Smith as always
Flo Ford
Sep 8, 2022
5
Mr.Jake was wonderful. Customer service was excellent. Thank you…
Heather Hanson
Sep 7, 2022
5
I had a great experience at Auto nation from the time I arrived. I was greeted promptly and everyone was friendly and helpful. My process went smoothly and I left with the car I wanted.
YJ
Sep 7, 2022
5
Each time I have to have service done to my car, my service man Darrin is always honest, and delivers wonderful customer service. He also provides you with all options.
Mrs. Robinson
Sep 7, 2022
1
The ABSOLUTE WORST! That's putting it kindly. I had an appointment on 08/12 and that I made about 2 weeks prior. I called that following Monday to be told they didn't even know who's truck it was bc they didn't have any paperwork for it! The rep who assisted me was Ram. At first he was very short and rude. I asked simply for communication bc I had been without a vehicle for over 2 weeks now and they were not updating me as they should, he responded " You need to understand we are very busy". Ummm excuse me?! How the heck am I supposed to know that, I don't work there! My truck was there for a while freaking month!!!! The only thing they did was confirm my timing belt broke then told me I needed to replace my engine. They worked with my warranty company and proceeded to tell me they would rebuild it for $23,708!!!! I get this is a dealership and like everything else in the world things are going up in price but that is outrageous! Even if this was the last place on Earth to fix my truck and they told me they would do it for free....I would NEVER give them the opportunity! That is how bad my experience was. If I could give them negative stars I would.
Stephanie Palla
Sep 5, 2022
5
Sam was confident, delivered great service and communicated very well. She listened to my concerns and got me back on the road after a much needed software update.
Manuel Fuentes
Sep 4, 2022
5
The experience was relaxing, easy and overall just a wonderful way to purchase the car. I wanted as a birthday gift to myself and I received it early than anticipated. The entire experience was great.
Angel
Sep 4, 2022
5
Loved my experience here. Especially My agent Ellis he was the best in making sure we closed with an amazing deal on our 2022 Honda Passport Trailsport definitely recommend him for anyone looking to buy a new Vehicle at an amazing price.. we’ll definitely be coming back..
amy santana15
Sep 3, 2022
5
Great service. Responsive to our needs. Ram and Ed are World Class.
Steven Harris
Sep 1, 2022
5
I really enjoy bringing my car to this dealer. They are friendly, and very helpful.
Pamela Lucas
Sep 1, 2022
5
Jacob was very helpful and professional. I have not been here for many years as the service was not good. I’m back because of a recall. It seems new management has done a good job. We shall see. Thank you.
Consuelo Legaspi Ravelo
Sep 1, 2022
4
Well taken care of, good experience.
Jeff Baxter
Aug 31, 2022
5
I had a great experience, after thorough searching and discussing my needs, Tyler Garrett found me several options and each one was better than the last. With all my essential needs like price range and seating met, I was able to look at my choices with peace and confidence. Great people great atmosphere and great salesman, Tyler Garrett!! 👌🙏
Blake Vollrath
Aug 31, 2022
5
I’m very satisfied with every visit I have with Honda. The agents are always so professional and willing to assist. I feel comfort and confident when I take my car to Auto Nation Honda on Thornton road.
Itz_ Joey
Aug 30, 2022
5
Jacob was GREAT!!! Although I set an appointment but still waited 3hours. He did an exceptional job at communicating and ensuring me he was doing his best to get me out. Great customer service.
Takara Griffin
Aug 30, 2022
2
Took 3 weeks to repair car Commuting with the service representative was hard. When we finally got our car back after paying $3000 it still wasn't working hard to return the car which they kept another 3 or 4 days. The car still has problems and they wanted to charge me another $2000. This all after I spent $2500 just back in Feb only 4 months. Never use them again
lovelivelm builds
Aug 27, 2022
5
My experience was incredible. My Salesman was Alton Threats and he is an incredible Salesman. He was knowledgeable, intelligent, informative and very helpful. I had been t some other dealerships nut theircsales people acted as if they didn't care if you purchased a vehicle or not they made you wait until they were ready to talk to you. I am so grateful I came to AutoNation Honda to purchase my vehicle. Alton Threats is a credit to this Company and he is also very helpful. Please thank him for me.
Faye Gentry
Aug 27, 2022
1
Wasn't interested in helping me and my nephew in purchasing him a new car, so we went to a dealership that was. You can't pawn someone off on 3 different people and then all 3 ignore them after leaving voicemails, and expect to gain their business.
Natalie
Aug 26, 2022
5
Absolutely one of the best buying experiences I have ever had. Mr. King is probably the best GM I have ever met and my Sales Rep TYLER IS MY HERO!!! The whole experience was amazing I had a 2pm appointment and the deal was done and completed at 3pm. I went back a few days later and Jon King got on the ground to check something himself and fixed the issue immediately. ABSOLUTELY AMAZING STAFF DEFINITELY RECOMMEND THEM TO ANYONE!!
yohance naeem
Aug 24, 2022
5
I always get my car serviced at this location and make my apts beforehand online. During my visit Kevin Zanders was extremely helpful in getting me checked in and letting me know what all was going on with my car and what was needing to be done asap. I thank Kevin and the service dept for great, prompt, professional service.
Michele Manning
Aug 24, 2022
5
Honda professionals were courteous and friendly and kept me informed every step of the way during my time with them. Overall, not such a bad way to spend a Friday…
Ann Thomas-Davis
Aug 22, 2022
5
Good service, only place my honda will get worked on
jay rush
Aug 20, 2022
5
Associates are courteous and professional. The facility is clean and accommodating. I was advised of the progress of my services- because I always stay at dealership. I was granted discount for my service
Monique Bright
Aug 20, 2022
5
Samantha in service was awesome. Very professional, friendly and informative. I hope to schedule my service with her again. Thank you!
Teresa Powell-Hebert
Aug 19, 2022
5
The recent car market has been chaotic and unreliable, at best. Steve and the team at AutoNation Honda Thornton Road we're a pleasure to work with and made every effort to ensure my car buying experience was top-tier. Don't hesitate to give them a visit when looking for your next car, truck, or SUV. You won't regret it! Tell them Matt sent you.
Matthew Trtan
Aug 16, 2022
2
Very good experience from start to finish. I had one issue with the vehicle battery but they came out and installed a new one. Otherwise, everything was great from the salesman, sales manager, and finance office. I would recommend for future purchases. Please make sure you inspect your used vehicle prior to leaving. My truck is missing a spare tire and key bob.
Darrell Owens Jr
Aug 16, 2022
1
Worst customer service ever. My 2008 Accord would not start. I took it to Advance Auto first to see if was my battery or alternator. The associate said it was the battery going bad. I noticed that I have a sticker on my Honda battery that said 2019. I also noticed the warranty label also read 100 months. I decided to drop it off after hours to have diagnostic on the battery and to exchange it for a new one. I knew I may to pay a prorated amount. The next morning I had to call them. When I spoke to the tech on the ( I think his name was Ram) he was very short and curt with a very demeaning tone. He said “Well the car started for me”. I asked if he checked he the battery, he said no because it started. What the!!! He then proceeded to tell me the battery was out of warranty anyway because it was an exchange for another battery that went bad from 2013. Mind you, I think I paid 120.00 for this replacement. But why is the warranty following the old battery??? Never the less, I took an Uber to the dealership to pick up my car and to get a better explanation in person. I walked in …five tech were talking among themselves; no one acknowledged me until I walked further into the bay. Mind you other was only 2 car there and no other customers. I spoke the rude tech who said everything seems to be working fine. I was not given any paperwork of the battery test or any other systems checked. It fact, the car seem to be sitting in the same place. He said the battery was low, and I would need another soon. I was also not asked if I wanted to purchase another battery or the price. I asked if I could at least make it to work about 10 miles away. He said says, so I drove across I-20 and purchased a new battery at Walmart. I’ve had my Accord serviced there years ago and I received excellent service. I don’t know what went wrong this day, but I am not going back to find out. Here’s the kicker,…it was my plan to look at the cars on the lot as I am in the market for newer Accord. They lost this sale!
Mel
Aug 12, 2022
5
Everyone involved with my purchase was great!
pussnscoots
Aug 10, 2022
5
My service representative was excellent. He listened to me first as to what I wanted checked out and then made recommendations for maintenance that fit the age of my vehicle. I appreciated his friendly approach and am very happy with the service I received.
Dianne Smith
Aug 10, 2022
5
I had a very pleasant experience. MY new (used) 2019 Cadillac XT5 was brought in from West Palm Beach, FL. The vehicle looks great, almost like new! AutoNation Honda made the process easy and without stress. My salesperson Tyler was easy to work with.
Henry Lust
Aug 9, 2022
5
Ram took really great care of me! I dropped off my car and I was able to pick it up when promised. Thanks Ram!
Caitlin King
Aug 8, 2022
5
We had a great experience from start to finish. Everyone was helpful and answered all of our questions. I would purchase a car again from this dealership and will refer others.
Teri Platt
Aug 7, 2022
5
Thanks for making this purchase a smooth transition. Everyone at the dealership were nice and cordial. No pressure at all just good people wanting to help you out! Would recommend them highly!!!!
Darren Loudermilk
Jul 27, 2022
5
work done excellent . so I will recommend automation Honda to others
Ogbuzuo Onyinyechi
Jul 22, 2022
5
My Local Go to Honda Dealership for my 2017 Ridgeline.
William Jackson
Jul 6, 2022
5
Top Class Customer Service. They made my wait worthwhile. Thank you guys for all you do. Highly recommended in getting your Honda as good as new!
John Emevo
Jun 17, 2022
5
I would most certainly recommend AutoNation to anyone. The sales team is awesome especially Ellis. The service team is equally as great. Ram is my advisor and he always remembers me. It feels good to be recognized when you speak to and see hundreds of people on a daily basis. My advisor was Kevin last time and he was seamless. 10 out of 10 I do recommend
Jovan PrettiBlaq Franklin
Jun 9, 2022
5
You feel that you are welcome and part of a family. Accommodating sales associate that answered all my questions and was very patient
Joyce Mensah
Jun 6, 2022
5
We loved working with Autonation! They were very communicative and easy to work with. They made the purchasing process easy and there was nothing hidden or thrown in without our knowledge and consent.
Briana Atkinson
May 29, 2022
5
I enjoy coming to Honda Thornton rd. every 2 years to turn in my car and buy a new Honda. The people that work there are very pleasant, and don't know what to do to make you happy. I just bought a new HR-V sport and I am loving it. My sales person Alton, was very kind and considerate to put up with me, I asked a million questions, and he gave me all the right answers. Thank you. hope to see you again in 2 years..
Ginger
May 25, 2022
5
Friendly efficient and patient with my questions. Good communication. Last visit was impromptu and they accommodated me right away Samantha Normandy what is my advisor and she was excellent
Carole Palermo
May 23, 2022
5
My buying experience was near perfect. I worked directly with Jena and Adrian via phone, text and email, before flying in and receiving the 2022 Honda Accord. They were both class acts. Jena’s clarity and professionalism during the first conversation pretty well had me sold. When I get ready to purchase in the future, my first phone call will be to Autonation Honda Thornton Road to speak with Jena Drummond.
Joey Williford
May 8, 2022
5
Jena and Steve were a pleasure to work with. They were kind, patient and helped me through the whole process. I’m in love with my Honda Pilot and buying a car was never so easy. I highly recommend this location for your next car purchase. Thank you!
Johanna Herrera
May 7, 2022
5
Ram was the best! thank you for assisting me with the vehicle and helping me out! You are much appreciated and if everyone in the service department is like you that service department would be the best the world!
Lacretia Carroll
Apr 20, 2022
5
Brought my vehicle in for scheduled maintenance on April 7, 2022. The service team was very professional. They had my vehicle serviced and ready on time as quoted. Thank you Heather Slay for the reminders and making sure my vehicle was ready as promised.
Michelle Melin Christian
Apr 8, 2022
5
Honda On Thornton Road is the best dealership I have been through. They are very polite, knowledgeable, and down to earth. Everyone there was very helpful. OSCAR WAS AMAZING! OSCER helped me and my wife get just what we wanted and answered all of the questions we had. This dealership is not pushy like others. Make sure you go see these guys. Thank you very much, OSCER, ALAN, AND JAMEL. YOU GUYS ROCK!
Tara Kidd
Apr 1, 2022
5
I have been impressed with AutoNation Honda every time I take my vehicle in for service. Rahm, my service advisor, is always very helpful and knowledgeable. He keeps me informed as to the status of my car and what is being done and needs to be done. I highly recommend AutoNation Honda Service department.
Tony Moore
Mar 17, 2022
5
First of all, it was easy to make the appointment because they offer a lot of great service advisors. This time I was with Ram. He was impeccable in his approach and recommendations. The service was fast and efficient. Sam looked for every way to provide me with satisfactory and affordable service by using coupons available for that. Thank you Ram until my next service!
Chevalier De Haut Rang
Mar 17, 2022
5
I have purchased and serviced all my vehicles at this dealership over the years. The maintenance of my vehicles have been well taken care off. My service Rep. Amber Smi th was quite pleasant as always.
Petra Isles-joseph
Mar 14, 2022
5
Amber was very professional and very helpful and knowledgeable.
David King
Mar 13, 2022
5
Ramneet Garcha, was very helpful and great customer service from start to finish!
Kachina Hensley
Mar 12, 2022
5
Had a great experience. My car needed an oil change and a diagnostics performed at the shop. They were very honest about the wait time being longer because of the diagnostics portion so i opted for another day for that specific service. Will be returning.
Lex Smith
Mar 10, 2022
5
Picked up the new Honda Accord Hybrid! In and out fast! Andre was super helpful!
Steven Halliday
Mar 4, 2022
5
Convenient, Clean, Very nice people
TG
Feb 19, 2022
5
From start to finish, my experience was very personable. The salesman listened and understood my needs as well as my budget plan. With his knowledge, I left with exactly what I needed and WANTED!!! Process didn’t take long at all. Communication was definitely the key.
Whitney
Feb 11, 2022
5
We purchased a new vehicle this past Saturday from AutoNation Honda Thornton Rd and our experience was absolutely phenomenal! My husband and I were extremely pleased with the entire staff - specifically Larry, Jena, and the finance advisor. Larry and Jena had patience with me and my preference to negotiate cost/options via email prior to our arrival. We communicated for several days before making the drive out (we live approx an hour from the dealership). This made for a smooth and comfortable visit with firm expectations. My family and I arrived at the dealership with a full understanding on what we would be looking at. I did a test drive - loved the vehicle.. and from there, Larry walked us thru the entire buying process. We LOVED Larry.. especially my kids! He was so knowledgeable, kind, and relatable. We felt very comfortable with him. My only "complaints": the long wait time throughout the buying process. We were there for several hours waiting for our turn. However the staff explained that they were short staffed and several deals all came in at once. Oh, and the coffee machine was broken - bummer! BUT they had endless freshly popped popcorn, Spongebob on the tv, and water - so my kids were GREAT!! Thank you AutoNation Honda - you're forever our favorite car buying experience!! God Bless!!
Kim Wiesburg
Feb 9, 2022
5
Wonderful service department! Amber was exceptional!
Ebony Cook
Feb 7, 2022
5
Auto Nation Honda Thornton Road is wonderful in every department! I’ve purchased 3 cars thus far ! Give them a try! I know you won’t be disappointed!
Sabra Raglin
Feb 6, 2022
5
I would recommend this place to whomever need a car the staff there is so friendly and they make you feel comfortable as if your apart of their team. My salesman Andre was awesome he called and communicated with me I told him what I wanted and I got just what I wanted when I came in it didn’t take long because he started getting things ready for me befor I went in so it wasn’t a very long process. Go see Andre he will help you. The finance guy Michael was very helpful as well good people. Thanks guys for all you do.
Angela Bolton
Feb 3, 2022
5
Good service, friendly people, clean and comfortable waiting area. Long wait. 3 hours for an oil change. Thanks
Randy Halleck
Jan 11, 2022
5
Fast support. Very efficient representatives and maintenance was done quickly and correctly.
Rogers Xtraordinaire John
Jan 10, 2022
1
These guys are trying to every option they can to increase the final price on a new car. They are adding windshield protection! LOL. Also theft protection
Jason
Jan 7, 2022
1
Terrible experience. I bought my car off and was due a refund from my service warranty and Gap insurance. I went physically to the dealer multiple times, tried contacting corporate multiple times. Called the dealer multiple times. Spent a lot of time and never got anything back. They wouldn't even tell me how much I was getting back.
Laura Starace
Dec 20, 2021
5
Great team and stress free buying experience Salesman Oscar Mendez was very helpful and patient!
David Xi Nguyen
Dec 2, 2021
1
Two hour wait for an oil change is unacceptable
Jean Marshall
Nov 23, 2021
5
Always good service and I never have a long wait.
Kendra Felder
Oct 22, 2021
1
FIND ANOTHER HONDA DEALERSHIP … I’ve heard nothing but bad reviews for this dealership from friends and family and should’ve listened. I brought my car in for service while it was still under warranty for a check airbag system alert. I was originally told my airbags weren’t showing any issues and that my battery was going bad. The next day my battery dies and I replace it only to find out my alternator is also going bad. I take the car back for the alternator and they advise the alternator is fine but my drivers airbag is bad. Their “warranty” does not cover the airbag replacement so they won’t be doing the work. Airbags are basic safety features of a vehicle and it behooves me that something like this would not be covered. After reviewing my paperwork the charging system shows as not tested which means my alternator was NEVER tested and they are going based off the battery strength in the NEW battery I just purchased so of course it would check out fine. I was told I would be receiving a call from the service manager on Thursday October 14 and have not heard anything after picking up my vehicle.
Jasmyne Potts
Oct 19, 2021
1
I took my car in for a diagnostic due to an issue I was having. After 2.5 hours of waiting I was told of several issues with my car but none were definitevely correlated to the issue I asked to be addressed. So I am back at square one Googling and guessing what the issue could be. I opted not to have repairs done that day since I had already waited 2.5 hours for the diagnostic to be completed but asked that an estimate be provided. Heather Slay, the service advisor advised she would forward me an estimate via email. I did not receive an estimate at all. I did however while waiting receive an email solicitation from Andre to purchase my car. I was very displeased with the lack of follow and feel I wasted 2.5 hours of my time.
Krista McLeod Murphy
Oct 15, 2021
2
I was advised to replace my struts. The new parts were ordered and installed but were found to be defective, so they had to order another new part. I waited for one month for the new part to arrive while driving around with a horrible shake and rattle noise in the defective strut. No one informed me when the new part arrived and it was impossible to reach anyone on the telephone. Meanwhile my oil light came on and I went to the same dealership for an oil change. I was told the part had arrived, however the part could not be installed because the technician was not there. Then the service representative told me to leave since I was not getting any service done. She overlooked the fact my "change oil light" was on and my oil still had not been changed. In order to get my oil changed I had to explain to the service representative the danger of skipping an oil change. The sub par service by the service representative was the worse I have received in 7 years going to this dealership. She was unprofessional, lacked common courtesy, and showed little knowledge of her job thus reflecting poorly on the dealership as a whole.
Trust
Sep 23, 2021
1
Just got oil change and was charged $2.99 for windshield washer fluid. I just filled up the windshield fluid the day before and had not used. Petty theft. I wonder if anyone else notices this top off.
Ben Schultz
Sep 16, 2021
5
I am very satisfied overall. Got great prices and deal. Will find you a car of choice.
Beecher Curt
Aug 27, 2021
1
Be cautious when you have service done here. When purchasing my wife’s vehicle (2018 CRV) we were offered an oil change service for the first 6 years/60,000 miles. It’s been 3 years and we just hit 59,000 miles and we were due for one last oil change under this program. However, the service department was backed up and I couldn’t get an appointment time scheduled for a few days. It would also be a few hour wait if I just brought it in so I decided to do it myself as I do for all our other vehicles. When I jacked the car up and went underneath as any routine oil change, I noticed a lot of oil on the protective shield underneath the car. I removed the shield to reveal the oil pan and there was oil everywhere! Oil was caked on to the top side of the shield due to oil leaking from the negligence of Honda Technicians. You should NOT be able to remove the oil drain plug with your bare hands!!! The technician either forgot or simply didn’t tighten the oil drain plug which is the only thing keeping the oil in your car!! This lead to a steady leak of oil. How does this happen? We have only taken this vehicle to get the oil changed at Honda on Thornton Rd. So, needless to say, it has been a steady leak for 4-5 months (our last oil change). We will never have service done here again. In hindsight, we are very lucky that the drain bolt did not come out while operating the vehicle on the road/interstate. However, this was very negligent on Honda’s part. I also noticed the oil filter is not changed on every oil change. Build up of sludge/oil grime is not normal on the oil filter housing where it makes the seal. We are also missing 4 screws underneath to hold up the protective shield. Please be cautious if you decide to get service done here. I will be changing our oil going forward.
Eslam Leung
Aug 26, 2021
5
The last 2 years we have leased + purchased new cars from Walter Parker . He is the best , from start to finish . Don’t think twice
Faith & Daniel Starkman
Aug 23, 2021
5
Great experience with the entire staff especially my sales man Sieo … they made the experience easy and had me out with my new car less than usually
Al TaShonda
Aug 20, 2021
5
Larry Reynolds is an absolute gem! He made us love buying our new Honda CR-V almost as much as driving it! Thanks Larry!
Cyndi Best Gomez
Aug 10, 2021
5
After starting over $150 away from my desired monthly payment, Autonation Honda helped me find the right solution and worked with me on the numbers. Before even meeting me the first time, they ran pricing options for me over the phone to encourage me to come in. I mentioned to the team that I wanted to have a straight forward conversation about making a deal, and they were intentional about being honest with me about numbers and what would be possible. Upon going in for a test drive, I gave them my numbers and they found a way to get me about $20 higher than I wanted with a great vehicle. Cierra is a great, kind and honest internet sales rep and would be happy to recommend her to anyone in the market for a brand new or used vehicle! Appreciate everyone on the team equally for always trying to sell, but also understanding the real challenges of hopeful car buyers.
Charleston Ray Sr.
Aug 7, 2021
5
We had a great experience. Our salesperson was knowledgeable but not overbearing. They gave us a fair price for our trade. They were considerate of our time and worked to make the process quick and pleasant. Thank you! We will be return customers.
local customer
Aug 4, 2021
5
I saw the car I wanted and Mr.Alton Threats made it happen. Everything down to the financing was easy. Everyone was Very professional. I absolutely love my car. 🙏🏽❤️
Luna Moon
Jul 26, 2021
5
Really appreciate Jackie Johnson for his help in the car buying process. Very honest and explained each part in detail!
Genia Patrice
Jul 19, 2021
1
Bought my 2018 accord here, car had issue with the electronic parking brake actuator and the abs modulator last year in July so I paid close to $1500 to get it repaired since it was out of warranty, not even a full year later the car started having the same exact issues with the same parts that I paid to get repaired/replaced and its leaving me without transportation for the time of the repair, I’ve been in touch with the service manager about them putting me in a rental/loaner and he’s just been going around in circles without being able to solve anything out for me! Do not recommend buying/servicing your car here as they don’t appreciate their customers
Erick Zambrano
Jul 7, 2021
5
I had an issue with contacting them, but after my very unkind review, I was contacted by the manager. He explained that they have had an issue with the 'phone tree' but are in the process of fixing that. The good news... no need for recall work on my car.😻 Thank you Mr Henderson for getting back to me! I love my neon yellow Fit!
Debra Terrell
Jul 5, 2021
1
Took 2 trips to get requested service right. IVR is awful. Won’t make a return trip heRe if the service was FREE.
Christine Harrison Pitts
Jul 5, 2021
1
Had two of my Hondas in to AutoNation Honda Thornton Road in the last 2 months. The first was for an airbag recall. I made an appointment online and indicated I would be waiting for the work to be done. I arrived about half an hour early. I was the next vehicle in line at the time. There were two service writers, one sitting at her computer, the other was writing up a vehicle already in the service breezeway. Neither of them looked my way for 10 minutes. I just sat wondering if I was in the right place. Finally, one of them came up to me and collected my information. I told them I had an appointment and would be waiting. I was told the recall would take approximately 2.5 hours. I was fine with that. I walked outside after nearly 2 hours to see my Element parked in the lot. I asked the other service writer for a status on my vehicle to which she replied she’d just been handed the paperwork for it by the other service writer. She assured me they would start on it immediately. I waited another 2 hours and went back outside to check the status. As both women were busy with customers, I asked the male service writer to check on my Element. He told me he wasn’t handling that vehicle. I asked if he would check anyway. He asked what it was being serviced for. I told him the airbag recall, that it had been 2 hours since being taken back to which he responded the job would take 4.5 hours. I simply stood there looking at him until he finally got up with a huff and walked over to the service bays. He came back and said it would be another 1.5 hours. I returned to the waiting area where I had discovered that everyone who’d dropped their cars off AFTER me said they’d all been drive-ups and hadn’t made appointments. They said the service writers told them they’d work them in. All of their cars, with one exception, were completed before mine — and several had been completed before mine had even been looked at! And I had made an appointment 4 weeks prior to the service date. After about 45 more minutes of waiting, I stepped outside to smoke a cigarette, and guess what I saw? My Element was once again parked in the lot. I looked at my service writer and she glanced at me while I just shook my head. Unbelievable! I went inside to use the restroom, and when I came out, a man was waiting on me with my paperwork. He never introduced himself, and I had never seen him before. He said the car was ready and the keys were in it. I asked him for my paperwork, and he said I really didn’t need any since it was a recall and I wasn’t charged anything. Dumbfounded, I explained that I kept all paperwork of repairs on my vehicles for my records. In fact, I pointed out to him that the papers he was holding actually said “Customer Copy” on them. He gave them to me and I left. Every employee I interacted with had a bad attitude, as if doing their job was an imposition. Absolutely no urgency in performing their work. Nothing friendly in their manner. Not concerned that my vehicle had been forgotten for two hours. Not bothered at all that drive-ups were worked on before those making appointments. Failed to inform me of ANYTHING concerning my vehicle. I had to inquire just to get it looked at. How long would I have sat there waiting after my Element was done because no one could be bothered to tell me it was finished. It wasn’t until the service writer saw that I had seen my car that I was told it was ready. I kept the appointment for my CRV a month or so later because I thought there is no way a dealership could operate this haphazardly as part of its everyday operation and remain in business. Service writers and/or techs must have been short staffed that day, I told myself. Besides, it was only getting an oil change and having a noise on startup checked out. I arrived early once again and pulled up to the breezeway. I sat again for some time like before. When someone finally came over to me, I explained I had an appointment and what I needed done. She told me it would be 45 minutes before they could get to it. That’s fine. I was a half hour early anyway. I gave them my cell number and told them I’d be waiting. After 2 hours, and having gone outside to smoke twice, I became concerned that my CRV had been parked in one of the service bays for more than an hour with no one actually working on it. I told the service writer the horrible experience I had last time (I’m sure she remembered) and asked her to please check on my vehicle. She said the tech was working on several cars at the same time and she would let me know when it was finished. I waited patiently for at least another hour…nothing. In the mean time, the customers in the waiting area were all swapping horror stories about the service at this dealership. One lady got an email from the dealership asking if she’d like to reschedule her appointment since she missed that day’s appointment. She was sitting in their waiting room for crying out loud! She went outside and discovered her vehicle had been finished an hour earlier and no one had told her! I stepped out to smoke (I’d been waiting now almost 4 hours for an oil change and a diagnosis of a noise on startup) and saw my CRV sitting on the lot. Goodness knows how long it had been out there since no one bothered to text me. Again, the service writer must have seen me, because I received a text as soon as I entered the waiting room again. I would never have believed a business could operate with such terrible customer service. As a retired Publix grocery manager, I’m usually very good at waiting. I know how often things beyond our control can mess up someone’s plans. I was willing to give this dealership the benefit of the doubt after the first horrendous experience. After my second visit, however, I can only surmise this is standard operating procedure here. I’m astounded that the service side of this dealership gets away with providing very little service, and the service they do provide is inefficient and needs to be painfully extracted by the customers themselves. How it is that the service manager (I assume) could sit in his office with the door closed having what sounded, from the loud and frequent laughter emanating from within, a jolly good time with two other individuals for more than an hour on one occasion — while his service department was metaphorically burning down — I’ll never know. This service department probably needs a change in management. Someone needs to train their employees in effective customer service. Additionally, whoever is in charge of scheduling needs to be retrained to make sure the appropriate techs are available to perform the specific work for which appointments have been made. You should probably have someone from your corporate office spend a few days sitting in your waiting room to hear all the legitimate complaints. I know they’re legitimate because they describe the same experiences I had. I bought my CRV at this dealership, and I’ve never gone for service at any other dealership. I can promise you, however, I will never come back here again, and I will tell everyone who inquires not to go here, either. I will make all future purchases and/or service appointments at the Honda dealership in Woodstock or at Ed Voyle’s Honda. Finally, while Publix prides itself on exceeding customers’ expectations, which is a high bar to meet for other companies, AutoNation Honda Thornton Road doesn’t even come close. And it doesn’t come close not because it can’t, but because no one there even tries. When you get right down to it, this systemic failure in service must be a reflection of management. If I ran a store or a department as poorly as this, I’d be looking for a job at Walmart where service doesn’t matter, because I’d be fired from Publix.
Kelley Cunningham Girling
Jul 2, 2021
5
Absolutely great place in Lithia springs! I had a dead battery in my Honda Accord. The service team went above and beyond to handle the situation. They allowed me the opportunity to know what exactly what needed to be done. Even explained the condition of the vehicle. Even though I bought my vehicle from Carmax they still treated me like family. I’m glad I chose Honda as a vehicle. I will be back for the recommendation for next oil change. The price beat all other Honda dealerships!
Marcus A Humphries
Jul 1, 2021
5
I had the best car buy experience in 20 years They made the process easy and everything they told me was the truth. Kuddos to Steve my sales pro and the SM Jena
Bob Schimenti
Jul 1, 2021
1
You can never get anybody on the phone in the service department!! I was given a price to get two keys cut and programmed… then i get my bill and there is almost $40 in additional charges that have nothing to do with nothing!! I’m fine with tax, but this wasn’t tax. A manager wasn’t available so i called and called and can never get anyone. Watch for the bait and switch at this dealership.
Courtney Lo
Jun 30, 2021
5
Our experience was wonderful. Friendly customer service from everyone. We enjoyed!!!
Rayfield Thompkins
Jun 27, 2021
1
I have been having my car serviced at Thornton Rd Honda for years. I noticed a year before the pandemic, the service department appeared to make major changes in service as well as service advisors. The service has declined significantly. My service advisor “NEVER” came and gave me an update on the status of my vehicle. He didn’t even tell me where my vehicle was parked once it was ready. I am not sure if this dealership is under new management but the service is terrible. I stayed on the phone for 45 minutes to make an appointment. Ridiculous!! This location is near my home. I will have to find another Honda dealership to service my car.
Carla Larue Long
Jun 25, 2021
5
The facility was clean , the staff was friendly and professional. It was one of the easiest car buying experiences .
Beverly Elder
Jun 24, 2021
5
Merwing was awesome!!! He got us what we wanted and didn’t try to sell me something convenient for him like all of salesmen I’ve dealt with before!! He is the first salesmen I’ve met that has pleased me as a customer, I will definitely recommend him to everyone I know! Thankyou so much for getting me in my new car Merwing!!
Katherin Banegas
Jun 20, 2021
5
TJ and Amy in the service department are awesome! They provided excellent service despite the lack of help/labor in the department.
Rhonda Almond
Jun 19, 2021
1
Nothing but disappointing! Sales process is horrible. Never received all my paperwork. Let us drive out without a temporary tag! Never returned calls concerning paperwork I never received! Bad customer service! Never buying from this dealership again and telling everyone?Buyer Beware?!!!
John Ramsey
Jun 19, 2021
5
It was a pleasure to work with Cierra and Jackie on the purchase of my 2017 Honda Civic EX!
Debra Keller
Jun 18, 2021
1
Customer service was great... at first. Then it took a turn for the worse. Asked numerous times for a buyers order with my lender information and was given the run around each time. Lost confidence and terrible customer experience. Suggest sales retraining. Do not recommend.
Grayson Richards
Jun 17, 2021
5
Manager Seller and the Seller did an outstanding job with the whole process.
Nestor Rodriguez
Jun 16, 2021
4
This is the only place I take my car. My experience was great. My only issue is that the tires that they have put on my car are never in stock and have to be ordered. Since I do work, it would be easier if when I need a new tire or 2 that they would be in stock so I could have everything taken care of in the same day.
Symone D
Jun 14, 2021
5
The buying process was a pleasure Larry was fun to work with
Douglas Crumlich
Jun 11, 2021
5
Had repairs with Honda, and my technician was very Informative and friendly. Would recommend Honda!
Travis Sadler
Jun 8, 2021
5
The device I received service on was, for the most part, done well. There was one slip up with my tires. The very next day my tire light came on. I took the vehicle to put air in the tires and boy did they need air. I was able to take the car for a tire check. Even the service tech had to put more air in the tires. So he did then reset the tire needs air. Since that time all is now well.
Vanessa Dailey
Jun 6, 2021
5
my experience was good the sales person was very professional. Knew his job perfect salesman I was sold and he is very personable
Gurda Edwards
Jun 6, 2021
1
Lack of follow up No one called like they told me that they would when the car was ready that day. I lost a day of work because it took two days to get my car back and I had to call them to see if and when it would be ready. Customer service what is shot to xxxx.
Antheria Harper
Jun 4, 2021
1
they dont respond, took $4k of my money for them not to finalize the deal, take the car back, say it would take 5-7 days to get my money back, and it has now been a month with no money
HashSlangin Slasher
May 28, 2021
5
Alton Threats: PLEASE visit him if you need a car. Best, most personable, responsible, loyal, kind, generous person. Always looking out for the customer... and this review does NOT do Alton justice. Trust me: he's the MAN!
Alexander Sich
May 28, 2021
5
I had a recall on my 2019 Odessey. I got my appointment immediately
Lavelle
May 27, 2021
1
I WAS NOT ATTENDED TO PROFESSIONALLY AND VERY UNPOLITE
Olukemi Adesanya
May 25, 2021
1
Just purchased a new Ridgeline from this dealer. Love the car but will not buy here again. Reserved the car on their website at their advertised price but the dealer refused to honor it upon my arrival to purchase it. I reluctantly continued with the purchase and paid cash. Even so I was kept there for almost four hours to complete the transaction. Since then I’ve had to communicate with them regarding a refund for a back ordered accessory. Their responsiveness was not good. Happy with my Honda, totally disappointed by this dealer. Buy yours elsewhere.
Scott Allen
May 19, 2021
5
Nice costumer services and better prices and nice team that dont push you as well dont lie about extra charges.
Regina Celi
May 19, 2021
5
Great customer service great a work very friendly people and. They are very fast and they keep you inform of what?s is going on with your vehicle at all time
Veronica Cofer
May 11, 2021
5
Amber is the best. She's on her game. Very nice and I book my appointments with amber eveytime.
Shannon Boleman
May 11, 2021
5
Very nice and helpful! Answered all our questions!
Anna Iordanova
May 10, 2021
5
At first it was crazy i understand the shortage of help but once i got to the service manager she made everything Right. I cant think of her name. But Thank you
Yvonne W
May 8, 2021
1
[F GRADE] We would not do business with AutoNation Honda Thornton Road again. They were helpful in finding us a vehicle, but there handling of paperwork for the deal has been a cluster! Management and finance are unresponsive to our requests. Shop with your wallet elsewhere.
Shawn Kummer
May 5, 2021
1
Went there for a recall was told my car would take 21/2 hours took six instead. When I went to pick it up I said I was told 21/2 hours not six no I’m sorry not even a a have a good day just handed me the keys and said nothing. Thank you Kathy price
Kathleen Johnson-Price
May 1, 2021
5
Cool thank you very much enjoyed it
Frederick Parnell
Apr 27, 2021
5
RAM AND AMBER WERE EXCELLENT! HELPED ME TREMENDOUSLY..TREATED ME LIKE FAMILY..5 ? STAR CUSTOMER SERVICE! THANK YOU BOTH FOR CARING ?
Helen Butler-Simmons
Apr 26, 2021
5
Always courteous and they know what they’re doing. They also don’t overcharge
Nanette Swift Hill
Apr 24, 2021
5
Auto ready by time given (for software update), clean facility
Ricky Bryant
Apr 21, 2021
5
The AutoNation Team Has Always Provided Exceptional Service !!
Jean Dillard
Apr 18, 2021
5
Every time I have my car serviced the staff is so friendly and the service is completed in a timely manner
Dinah Robinson
Apr 18, 2021
5
I was in and out in an hour! I love how they keep you updated on your cars progress. The waiting cleaning area is SUPER sanitized, someone is constantly cleaning. My Service woman Amber is the BEST. She not only cares about the needs for your car, she also cares about you and your family. She asked about them all the time. Great customer service indeed!
Aisha
Apr 18, 2021
1
In the middle of negotiations and tje person I was working with never responded . Whether the answer was no or yes a phone call to tell me that would have been nice. Took 2 days and a phn call from someone else after I complained. What they didn't know was I was still thinking about buying vehicle even w/ out the neg but if I Ended up not liking car after their 250 mile warranty I can't imagine trying to get my.money back with the lack of communication they showed.
LC
Apr 14, 2021
5
My salesman, Steve and the Manager, Mr. King provided me with the best customer service. Great guys to work with! I bought a 2021 Honda Accord Sport about 2 weeks ago from this dealership and both of these guys were extremely respectful and helpful in my entire buying process. -Trevor Roddy
Trevor Roddy
Apr 11, 2021
5
My salesman, Steve and the Manager, Mr. King provided me with the best customer service. Great guys to work with! I bought a 2021 Honda Accord Sport about 2 weeks ago from this dealership and both of these guys were extremely respectful and helpful in my entire buying process. -Trevor Roddy
Trevor Roddy
Apr 11, 2021
5
It took less than an hour to have my oil changed, excellent service
Kenneth Bickham
Apr 10, 2021
5
The services began as soon as I stepped out of my car and the wait time was a short wait time for the services that needed repair.
Erica Tossie
Apr 9, 2021
1
We drove 3 hours to pickup my new 2021 Ridgeline because they had the only red one in 300 miles. It was ready when we arrived, we paid half down in cash and financed the other half. We had been preapproved for credit yet we still had to wait over 2 hours to make the purchase. We bought running board and weather Tec floor mats. The boards were put in back of truck for us to install and the floor mats they were out of. They didn't tell us about mats until after papers were signed or we wouldn't have bought them. I was assured they'd be shipped out pronto. It's been 3 weeks now and we still don't have them. Sales person and sales manager not taking my calls. I just want my mats or my money back so I can get them, yet no one will talk to me. If we lived closer we would go by the dealership daily. If you can buy a Honda from anyone else, buy it.
Brian Brown
Apr 5, 2021
2
We drove 3 hours to pickup my new 2021 Ridgeline because they had the only red one in 300 miles. It was ready when we arrived, we paid half down in cash and financed the other half. We had been preapproved for credit yet we still had to wait over 2 hours to make the purchase. We bought running board and weather Tec floor mats. The boards were put in back of truck for us to install and the floor mats they were out of. They didn't tell us about mats until after papers were signed or we wouldn't have bought them. I was assured they'd be shipped out pronto. It's been 3 weeks now and we still don't have them. Sales person and sales manager not taking my calls. I just want my mats or my money back so I can get them, yet no one will talk to me. If we lived closer we would go by the dealership daily. If you can buy a Honda from anyone else, buy it.
Mary Brown
Apr 4, 2021
4
The prices are simply too high and you guys make too much money to not have figured out a way to do the work at a more reasonable price. You over charge for parts and labor. And it is not expressly explained that the diagnostic cost is for one hour of diagnosis. I found out when the mechanic decided it would cost too much to keep diagnosing my car. That's not how it should be, I should have known what i was paying for so i could have made a better decision for my money. A little honestly and reasonable pricing would go a long way. Without that, i dont see any reason to ever bring a car to the honda service center as it wont save you money, it will just cost you more.
Michael Mosley
Mar 26, 2021
5
I bought my Honda Civic in 2020 and my experiences from the purchase to the service of my vehicle has been outstanding each time.
Govai Brewster
Mar 26, 2021
1
Took 2008 Accord V6 to AutoNation Thornton in 2019. I complained of burning oil smell. Tech documented VCV oil leak. Tech replaced seal and I paid dealership approximately $800. Two days later burning oil smell returned. I later took the vehicle back and the AutoNation Tech’s diagnosis was the valve covers and gaskets. After paying them $1700 and picking up the vehicle, the vehicle continued to smell like burning oil. I returned the vehicle and it was diagnosed as the oil pan seal. After spending another $500 to replace, the vehicle continued to smell like burning oil when driven. After returning the vehicle to them, it was diagnosed as the rear main seal had gone bad and that it would cost me another $2000 to repair. I’d probably set the car on fire before taking it to Thornton AutoNation again. Thornton AutoNation siphoned all the $ ($5,000) from my AUL warranty and I’m STILL left with the same burning oil smell. Next time, I’ll take my business to Ed Voyles Honda on Cobb Parkway. It’s a little out of the way but it’s better than getting ripped off.
Ken Marc
Mar 25, 2021
1
I didn’t want any warranty for my used 2018 vehicle that I purchased. They wouldn’t take no for an answer. I did not like that and will probably have my vehicle serviced somewhere else
David Testa
Mar 23, 2021
1
When buying a new car, don't put things on the contract that I didn't ask for. Like coverage if I get a cut in my seat, or coverage if I get a dent! ... That put an extra one thousand dollars on the contract! ... I have bought a new Honda since then, but it wasn't with Honda Nation!
Richard Thompson
Mar 22, 2021
2
I felt as if the service advisor was trying to sell me services I didn't need oil e.g. oil change, cabin filter and tire rotation. the car has 11,200 miles Auto Nation Honda, has already changed oil less than 5000 miles ago. As a matter of fact the service advisor informed me I almost need a oil change. What is a almost need oil change? Lastly I'm still owed my detail that we never received upon purchasing the car. I'll gave them five stars for the quality of repair because it was only a software update.
Jeffrey Moton
Mar 21, 2021
1
We needed repairs for a few different items before our vehicle went out of the extended warranty that we purchased from Autonation Honda. We did not have a good experience the first time we went Autonation to get warranty work done as well and we were hoping that this time would be different, but unfortunately it was worse. The first issue is that they miraculously found a way to make sure that only one item (A/C) was covered by warranty. So the extended warranty we paid $3000 for will have given us a total of $425 worth of "free" repairs. If you chose to purchase a car from Autonation do not listen to the finance team about a warranty because the sales side misrepresents what it is then the service side says "I don't know why they told you that". Our second issue, and the one most aggravating because it seems like basic business, was the inability to get answers about when our car would be completed. After leaving a few messages for our repair contact to ask when the car would be ready and not getting a call back I decided to call to talk to anyone to get answers. When I called I was put in the automated system 8 straight times. I spoke to 2 people that said they would help but instead they simply put me back in the system. At one time the person I spoke to said that our contact was there but busy so "I'll forward you to her voicemail" I said "No I've already left messages for her" she then put me back into the automated system. At the same time my wife was also trying to get some answers and she got someone to answer the phone and they said our contact was not in that day. So apparently they don't even know who is working there. Our third issue is I did at one point call the sales side of Autonation and spoke to a sales manager about my warranty and what it should cover. He told me he had my file pulled up and he would look at it and call me back later that day. It's been 4 days now. Finally it took them a week to repair a hose for the A/C and fill it back with freon. This is the same hose that broke 30k miles ago. Does their repairs only last 30k miles? Don't know yet but my confidence is not that high. Also I thought our warranty was supposed to offer a complimentary car while our repairs are being completed (the first time they gave us a rental) but none was offered this time. Sorry for the long review but I've never written a review before and I thought if I did I wanted to get all the facts out so then the consumer can decide.
Nathan Paul
Mar 19, 2021
5
I got a super deal on a new 2021 Honda Insight. They beat the OTD price of all other dealerships I was in contact with by a large margin. I’m not sure how they did it, but I am certainly grateful. The entire staff was very friendly and courteous. They also weren't overly pushy with optional warranties and financing. I felt comfortable and the environment was very relaxed. Both the Sales Manager (Jena Drummond) and Sales Associate (Clarinda Carter) held very good communications during the pre-sale (via the internet), and both were present at the dealership when I came in to make the purchase. There was a slight issue when going through with financing from my bank (USAA) – apparently, it is an ongoing issue with them not being able to read the faxes from the dealership. Aside from that, everything else was effortless, and Carlos Jelks made it all go smoothly.
Brian
Mar 16, 2021
5
I bought a 2021 Honda Civic sport. My entire experience was OUTSTANDING!!!!!! Dealership manager Jon King was great to work with. He certainly made the deal happen and made things happen. This is my second time here buying a new car and both times were great. I highly recommend this dealership to anyone who is looking for a great experience in buying a car.
Russell
Mar 15, 2021
5
A decade ago, I purchased my brand new 2011 Honda Fit from AutoNation Honda, and I have since returned to the dealership for regular vehicle maintenance at the service department. I've been pleased consistently by the pricing, conscientiousness and customer service at AutoNation Honda's service department. Here's what happened during my most recent visit. I was baffled when I hopped into my car to run an errand and the engine failed. I tried again and again, turning the key in the ignition, but the engine would not kick in. I'm an AAA member, so AAA sent over a tech, who ran a diagnostic and said "Everything is coming up green!" He instructed me to try again to start the car, but this time just hold the key in position and let the engine "struggle," if you will, to catch and turn over. Sure enough, after struggling and shuddering, the engine kicked in. The AAA tech told me that was a good sign, that maybe my car was acting funky because it's been sitting for far longer than usual during this coronavirus pandemic. BUT, he said, to be safe, "take it in to be checked out." So that's what I did. I drove to AutoNation Honda and left my car with them. My service adviser, Amber, arranged a ride home for me because she said the diagnostics would take several hours. She called that evening to ask whether I'd allow my car to remain at AutoNation Honda overnight. "Absolutely," I told her, "But why?" Her answer: "We can't find anything wrong with your car, so we want to let it sit overnight, then try again in the morning to see if something changes." Well, the next day, Amber called to say they still couldn't find nothing wrong with my car (just as the AAA tech had said), so I could come and get my car at my convenience. I thanked her, chatted with her by text a bit about what might have caused the engine to act funky in the first place (most likely culprit: sitting too long during this pandemic) -- and then asked: How much for the two-day diagnostic? The answer left me stunned: "There's no charge." I was like, "WHAT?!?!" My service adviser replied: "We can't find anything wrong with your car. And if we can't find anything wrong, there's no charge." Yeah, I love AutoNation Honda. Like, I LOVE AutoNation Honda.
Michelle Miller
Mar 13, 2021
5
We searched far and wide for our vehicle. Walter and Patrick at AutoNation were extraordinary! They were knowledgeable and patient throughout the process! I was able to drive home w my very own Acura RDX! Thank you guys!
Marcela Currier
Mar 9, 2021
4
My service adviser, Jonathan Streetman was professional and timely in coordinating my service update.
Nancy Offenbacher
Mar 4, 2021
5
They scheduled me to have one thing done, but always seem to find 2-3 other things. They worked with me by accepting my discount coupon so that I was able to get both items serviced.
Shelia Edwards
Mar 2, 2021
1
when I purchased my new CRV I had called the day before to let them know I would be to pick up . The sales rep didn't have anything ready that I had asked for.he was to busy wanting to help someone else. The service manager dosent know anything we were waiting on a key to be made after a 2 hour wait.... the key didn't fit the door Her responds was its a new key so it needs time to fit it could take a while before the key would fit because it's new , this place us a joke I will never go there again
Donna Krich Hubschmitt
Mar 1, 2021
5
My sales guy was wonderful great help gave me wonderful customer service
Martinez Hunt
Feb 26, 2021
5
Jonathan Streetman was very friendly. He made me feel at ease asking questions. He was very professional and explained to me what was done to my car. Thank you for a great service, Jonathan.
Anne Marie Chantalle Deltor
Feb 25, 2021
5
Overall they provide great service within a reasonable timeframe. The price was reasonable due to I had coupons for the oil change and tire rotation. I am happy with the work they performed.
Will I am
Feb 24, 2021
5
I was received with politeness asked what brought me in I received service within reasonable time
Monique Etson-Bright
Feb 22, 2021
5
Am ber Smith was great and one of the mechanic was helpful also.
LaShone Lovelace
Feb 22, 2021
5
Jonthan in the service department is the best when it comes to assisting customers. He gets you in and out of the facility! He will always be the rep i request when it comes to the needs of my car
Lateria Willis
Feb 19, 2021
5
Amber and Ed went above and beyond to get me back on the road. Great service from great people. Thank you so much.
Leanna Smith
Feb 17, 2021
5
Very helpful and knowledgeable about my car. They did not try to swindle me. They also had a nice waiting area.
Clayton Mcdaniel
Feb 17, 2021
5
My service was great, quick and wonderful. They were very patient and kept me updated with everything.
Christopher Smalls
Feb 17, 2021
5
Great experience at this particular dealership in Lithia Springs Ga
Rodney Stewart
Feb 16, 2021
5
Very easy to deal with and answered your questions
Becky Driver Queen
Feb 13, 2021
5
I had a wonderful experience when I got my car service Amber and maintenance team at Honda Nation, Thorton Road, did a great job. See you for my next service
Elizabeth Moxey
Feb 12, 2021
1
Engine light came on in my 2015 Odyssey and they tried to sell me "Piston Rings" for $3700. It's so absurd I just have to laugh. Horrible deception at this location every time we try to go there - which is only in an emergency.
unhappy
Feb 8, 2021
5
Very fast service and Jonathan Streetman was the absolute best! He was extremely professional and super nice!
Dana Brown
Feb 2, 2021
5
I came in not expecting to be able to get a car from a dealership but I had left a Buy Here Pay Here looking at the same car but something wasn’t right about it. I googled and came across a red 2019 Honda Accord the exact color i wanted. I called, then the receptionist transferred me to sales. Ike picked up, first ring lol barely rung. I told him what i was looking at and came in 20 minutes. Fell in love with the car as soon as I got there. Before test driving Ike showed me all the features and told me about the safety ratings and the additional features that were added for safety. Which is very important to me, I’ve been in 3 not at fault accidents and I need a reliable car. I fell in love with what is now my Accord. I told him and the sales manager what I could do and they made it happen just like they told me they would and then went to work they called me and told me I had a deal. I never thought I could get a car from the dealership. Next day I came running behind but I trusted Ike and the sales manager so much I told my mom and sister I know that they could help them get a car too, to come look. It’s very important to have reliable transportation for each of us we work different schedules. They came in and Ike, the sales manager and Carlos all made sure they followed through on getting both of them in cars the same day. We are so blessed to start the new year off like this and you guys really made my dreams come true. Me getting a new car was no longer a me thing it was a WE thing for my family and we are truly blessed and appreciated I will let everyone and anyone know about Ike and Honda Thornton Road. When I get another car I won’t get one unless these three can get it for me. Also may I add of my mom, my sister or myself has any question or anything at all about our cars the door has still been completely open with Ike he answers as soon as he can and will look at anything either one of us has a question about. Amazing guy. Amazing team. Thanks so much. I could go ON & ON & ON . Thank you thank you thank you!!!!!!!!!!!!
Ari Bradley
Jan 30, 2021
5
Met with Johnny today and he was great to work with. He was very attentive to my needs and made sure I felt comfortable. Everything was taken care of as he stated. Can't wait to recommend more friends and family to this location. Thanks Johnny!
Huyadu1
Jan 29, 2021
5
They are the BEST! Thanks for the great service!!!!
Latrice Searcy
Jan 29, 2021
4
Everything was good, but I had to put air in 3 of my new tires, because one of the tires was a 35 air and the other 3 were at 32.
Willie Cook
Jan 28, 2021
5
Service Advisor, (6195)Amanda Nail was both professional and awesome! She made me feel at home and as a result my experience at AutoNation Honda was a great one! Thank you, J.H.
J.H.
Jan 27, 2021
5
The service manager was helpful at trouble shooting and I would recommend him and This service department with no hesitation. I was in and out quickly.
Anne Stuhler
Jan 26, 2021
5
Excellent customer services by agent. Agent wqs very courteous and professional made process very swift and understandable
kesiena chokor
Jan 23, 2021
5
Fast and friendly service Amber is also very good at making sure you’re informed.
Hershell Holliday
Jan 22, 2021
5
He was real good to me and made sure I was taken care of and satisfied!!!
Brandyw728
Jan 22, 2021
1
I came for service. Staying for 2hours Worst thing, they came and told me they were unable to do my tires rotation, after 2 hours, that wasn't good.
James Sam
Jan 22, 2021
5
Very please with service rendered. Very professional.
Jackie Jefferson
Jan 22, 2021
5
I got my car from here back in 2019 and every time I come I always have great service, it don?t matter what service advisor I have they all have good energy. You will not be disappointed
Michelle Hall
Jan 21, 2021
4
My car is making a ticking noise it was not making before I took it in to have oil change
Rhonda Holland
Jan 19, 2021
5
I am pleased with the service received from my advisor at Autonation.
Joyce Jones
Jan 18, 2021
5
Great customer service and very professional. Had a great experience and will highly recommend.
Antonio Hernandez Fierro
Jan 18, 2021
5
It was time for my first oil change and my vehicle was taking care of. I was out on time enough to go to work.
Lashante Banks
Jan 17, 2021
5
Johnny Streetman, service advisor was very professional, answered questions thoroughly. Showed effort to ensure concerns were met.
Bettina May
Jan 16, 2021
4
Easy to arrange for the appointment, good customer service, comfortable waiting area.
Fernando Hueda
Jan 16, 2021
5
The impact of coronavirus and social distancing was good
larry devon ellis
Jan 15, 2021
5
Charles Brownlee worked with me and sold me the card. He was excellent. Mr. Merwyn assisted on Mr. Browlee's day off. He was excellent. Ms. Amber Smith assisted with a battery replacement. She was excellent. Thank all of you for making the buying experience as enjoyable and painless as possible. Love the Honda Accord!
Daphne Rhodes
Jan 15, 2021
3
In changing the oil this is the second time the mechanic has left black prints on the interior left front door handle. This time I place a paper towel over that area but it was removed and the black prints were on the door handle again, the interior door handle is light grey fabric. The young lady that check me out tried to clean it but after drying a stain ring is there. I don't know what to do about this mess!!!! It is hard to recommend this place for service...
Judieth Hunt
Jan 10, 2021
5
Fast, friendly service. Always on time.
Debora Holbrook
Jan 8, 2021
5
I had a very good experience at this location . The service rep customer service was outstanding
Kasandra Franklin
Jan 8, 2021
5
It’s always great service when i come here to get my car serviced!
Avantae Mitchell
Jan 5, 2021
5
Got oil change and the lady that helped me was very informative
Kachina Hensley
Jan 4, 2021
5
I’ve always enjoyed my experience when dealing with this dealership, however, I was left upset with my recent experience. Less than a year ago: my routine oil change discovered a battery needed to be replaced. My car was 2 yo at the time, so it was under warranty. This his recent oil change (9 mos later) discovered I need, yet again, another new battery. The original replacement was a 100 Mo battery, but only lasted 9 months. This battery wasn’t under warranty. If I’m given a 100 month battery and it only lasted 9 months, explain to me why it has zero warranty. I purchased a lifetime battery. I wonder how long this will last? Hmmmmm... 🤔
Raine Smith Jr.
Jan 2, 2021
5
I was pleased with the service on my vehicle. It was found that the replacement part installed was defective which resulted in a leak. I contacted the service department and made them aware of the issue and Honda replaced the part and ensured I had no other issues. My Service advisor was VERY professional and called afterwards to check in and make sure I had no other leaks. I’m on my 5th Honda vehicle and I will proudly recommend Honda. Thanks Honda for taking such great care of this happy customer!
HondaProud
Jan 2, 2021
5
My representative Jonathan was excellent! Very detailed oriented with every step of the repair process. Jonathan is the best! I highly recommend him! The environment is friendly.
Christelle Pierre-louis
Jan 1, 2021
5
Great service and friendly staff.....quick and efficient!
Dwight Booker
Dec 27, 2020
5
Great service. I was let know what needed to be done and it was taken care of.
Mark Anderson
Dec 27, 2020
5
Smooth Process and Quality Parts that were over nighted. Thanks Kevin!
Christopher Drummond
Dec 27, 2020
5
Latrice was awesome! She kept me updated with the status of my car and was very professional.
Ivan Martinez
Dec 22, 2020
2
I took my car for service.. two days later a light pops out so I took it back that day... it turns out I need to do costly repairs ($1000), got charged $85 for taking it back ( they did say will deduct from Repairs) AND said I needed to change my brakes which two days before were ok....
Claudia Caceres
Dec 21, 2020
3
We had our car towed here because we weren't sure if it's issues needed to be seen specifically by a Honda specialist. It ended up being a quick fix that would need further work from the mechanic who had not properly repaired something after an accident. However, Honda did try to oversell us on several flushes and unnecessary services (made clear after speaking to a different mechanic about it). Be careful here if they try to add on extras for your service.
Mandy Ditto
Dec 18, 2020
5
Fast Awesome service with all smiles ...very professional
Christine Pitts
Dec 18, 2020
5
Actually I purchased my 2nd Honda from Auto Nation Honda. I so glad I Choose Auto Nation for my car dealership..
Tamera Walton
Dec 14, 2020
3
I bought my car from here back in 2017 from this place. I had problem with engine stuff which I got fixed in Kansas since I moved there, Luckily the suv was still in warranty and got covered. I brought this time to dealership because navigation screens were showing some black color shadows on screen which was weird in honda cars. After spending about 6 hours, the service rep told me that they ran some codes and found nothing. Screen is showing shadows due to side camera picking trees or something like that. The technician who ran these codes told that he is been doing this for 28 years or something and it needs to have sensitivity changed or something. Customer Advisor send someone else to help but they were not able to figure it out either. Long story short, I figured out how to fix it myself. On the top when I received the SUV, the driver door was left dirty as someone opened the door with the foot when running codes and left a mark near speaker. The bill had mentioned about cleaning due to Covid and it was left uncleaned. Probably taking last time since it runs out of the warranty by Honda
Kanika Anand
Dec 12, 2020
5
My experience with Auto Nation Honda is always an excellent one. The customer service department in the Auto department where the oil changes take place always meets my expectations of car service. They get me in and get out in a quick and efficient manner. Very courteous and professional. Thanks again!
Carlo Clark
Dec 10, 2020
5
Friendly and willing to deal. I had a price in mind, they made it happen
Adrian Torres
Dec 10, 2020
5
Amber was very courteous and professional. My service was completed in a reasonable amount of time.
Liza Kelly
Dec 8, 2020
5
Service department was wonderful! My car was stuck in park and I could not find anyone to take it to be repaired. Service department finally found some one and fixed my car really fast.
Mary Johnson
Dec 7, 2020
5
I would like to thank the staff at auto nation Honda for making my car buying experience very easy,Walter was a great salesman and I recommend him highly love my new civic sport it’s a awesome ride.If your looking for a great selection and a friendly helpful dealership you can’t go wrong with AutoNation Honda Thornton Road ,I’ll definitely be back on my next new honda
James Craig Mayo
Dec 2, 2020
1
if you didn't buy your car from them don't take it too them if it's under warranty. they will make you do the leg work to find out who is your warranty company and all the information they need. if I have to pay or not they should try to get that information, that's there job ijs. my appointment was at 11AM so about 11:45 I asked if I stayed how long would i be there she said another 3 hours. what was the use for me to have an appointment and have to be there for almost 4 hours. I won't be going there any more.
Spring Tracy
Dec 1, 2020
5
Great service department! Prompt and friendly service!
Janis Johnson Austin
Dec 1, 2020
4
This was my first time purchasing a car from a large dealership. Overall, I had a good experience. There was more of a lag during the buying process than I expected. I had an outside financier. They needed the paperwork a specific way for processing and it was a process getting the request accomplished by the staff. Overall, everyone was nice and friendly. Mr. Jackie Jackson was my sales representative and he was very helpful every step of the way. I really appreciate him. He stayed in contact with me and did everything he could to make this process easy for me.
Zakia Middlebrooks
Nov 30, 2020
5
My service advisor Amber is consistently profession, patience, friendly, and knowledgeable every visit.
Charles Clark
Nov 30, 2020
5
Always superb customer service! The team and staff are great people.
Amber A. Harris
Nov 29, 2020
5
I recently bought a car here that I had seen online. The staff there was very helpful and friendly. I decided to buy the car and had a great buying experience with all the different departments customer service being to notch!
Steve Firestone
Nov 28, 2020
5
Always superb customer service! The team and staff are great people.
Amber Harris
Nov 28, 2020
1
Service takes to long, with an appointment
Sillithea Womble
Nov 27, 2020
5
Most professional and considerate dealership I?ve ever been to totally happy with my experience
Lucy Rateau-holbach
Nov 24, 2020
5
The service was outstanding. Kevin was so nice and kept me updated while I waited for my car
Brooke Pedevillano
Nov 24, 2020
5
On November 21st I went in for my appointment with Latrice she was out so I was placed with Alexis D. I told her I would wait in the waiting room for my vehicle but put my car with Fearon I'mon school like that. Something happened that upset me. When I spoke with Alexis D. about it she quickly apologized and corrected it. I been coming to get y vehicles service there for 8 years my family are Honda owners. when it was time for me to check out Alexis went over and beyond giving personal customer service. I love it when people that work with the public understand the importance of good customer service. Thank you Alexis my service representative and Fearon my technician. I see you at my next serving. S.Pruitt
Selethia Pruitt
Nov 23, 2020
5
I had a wonderful experience at AutoNation Honda on Thornton Road.They do an amazing job on my car. The team there is so nice and helpful they always go an extra mile to help me in anyway.
Marlene Brooks
Nov 23, 2020
5
First time bringing my vehicle here for servicing, will likely return. In and out with no fuss, Amber was very kind and welcoming. Other associates didn?t hesitate to help get me checked in while she finished with another customer
Shanancy Johnson
Nov 23, 2020
5
Road hazard - flat tire - confidently left vehicle at service entry overnight -with explanation- representative listened and kept me updated
Adelaide Bright
Nov 20, 2020
5
Not sure why, but the battery in my 2018 Honda CR-V EXL died on me. It was still under warranty so it was replaced in about an hour and 10 minutes. No charge is always good. Thanks!
Ray Magee
Nov 17, 2020
5
Kevin my technician was very polite and knew his business well. He was also very personable and that was refreshing. I would recommend Auto Nation Honda to any and everyone. Great folks.
Claudene Chang
Nov 15, 2020
1
Customer service, be honest with customer. I had an appointment at 11 am for a key. I was told it would take 1 to 1 1/2 hours. Three hours later my key was done. This caused me to miss my next appointment. I specifically ask are you sure. That I had another appointment at 1 pm. We will get you out in time for appointment. This did not happen, tell me it’s not possible. I will not be coming back.
Robert Taylor
Nov 12, 2020
5
I received excellent service. I went in for a oil change and the service was performed very fast.
Nariel Carmichael
Nov 11, 2020
5
They have excellent customer service. They are knowledgeable and able to get my car brand new all time
Nonnye Okpa
Nov 9, 2020
5
The new car sales experience with Ike was exceptional. However the service dept is miles behind!! Over a 2 hour wait for an oil change with an appt is unacceptable!!! Still waiting.....been here since 11am
David Henderson
Nov 6, 2020
5
I have appointment I go there and his system down and they taker me is good job and who is services representative she give me discount service and free carwash
Nittalben Patel
Nov 4, 2020
5
People were great and did service that was requested
Wayne Elrod
Oct 29, 2020
1
Someone Help me!! Hello and Good evening. I bought a brand new Honda Fit LX from Honda Autonation in Lithia Springs, GA on Memorial Day weekend. I just love my car! Unfortunately there are two paint issues on my car, and I have less than 2000 miles on it to date. I was told that Amber Smith could help me, but she returns no emails nor phone calls. I brought my car in October 19th and Jeffrey Barnett looked it over, took pictures, and told me that Amber Smith would more than likely be the one to follow up with me. Not so! That was 11 days ago, and counting! I would like the phone number and email of the General Manager of this car location so I can get my paint fixed. Is it so hard for someone to contact me back to let me know what is the progress of my claim? I originally gave this dealership wonderful reviews for the purchase of the vehicle, but now I give them a thumbs down for a follow-up. No one calls you back! Thank you, Linda Hawkins CPS CEO and Founder Haven Manor Inc.
Linda Hawkins
Oct 29, 2020
5
The employees were very consumer friendly and I did not feel pressured to make a purchase. This was the best experience I have had buying a vehicle and would highly recommended them to friends and family.
Faye Steen
Oct 26, 2020
5
I appreciated the fact that Kevin was helpful to me. When he saw that it would be a long wait, he proceeded to get me a rental car so that I could go on home rather than my having to wait all day.
Nancy White
Oct 24, 2020
5
Excellent service when my car indicated under inflated tires when all tires were fully inflated. Technician reset the system and in 5 minutes I was on my way.
Garland Ooten
Oct 24, 2020
2
Car had check engine light on . I took it in 3 times a received 3 different answers as to what was wrong with my car. They way over charge you in labor to fix car issues so I had the car fixed somewhere else. Needless to say they can?t get the check engine light to go off. Not happy all. It?s a Honda ; of all people you should know how to get the check engine light off your own products. Non of the suggested repairs fixed the problem. There are no codes in the OBD II reader. I believe I paid to repair parts that had nothing to do with the issue. I believe the issue is now a Honda computer issue. I tried to give them the opportunity to fix it. First time told me it was catalytic converter issue. They updated my computer and reset the check engine light . Light came back on. I changed the spark plugs after reading this could cause the code. Took it back and they told me it was the IMA battery now keep in mind the catalytic converter code cleared. Had battery replaced somewhere else because they wanted to charge me 6hrs is labor to put it in. It took the other place 45min. Third time I took it back no codes on two different OBD II but somehow the issue was the catalytic converter. They didn?t check the parts that were supposedly wrong before asking me to replace them. No physical inspection. No trouble shooting other than hooking up the code reader. I can?t get any codes but yet somehow they can. Also the code on the last sheet they gave me was dated 2/20 even though I took it in September. Just saying not happy. I was told they would call me with an estimate for the catalytic converter repair. Still no call, txt, or email. They didn?t even reply to my ?I wasn?t happy with my service email? that they initiated asking me how I felt about the service. . hence the review. Not to mention that even with an appointment it took them 2hrs to just run a code because they couldn?t look at my car until 10:30 with an 8am appointment. It has just been a horrible experience. At a time like this I felt they could have cared more but they didn?t. Only positive thing I can give them is that they didn?t charge me the two times I had to come back but they didn?t do much and the issue wasn?t fixed the first time. On previous visits it has always taken 4hrs with an appointment to get my oil changed as well. Why even bother with appointments. Oh and I had to go up there to make the last two appointments because I couldn?t get anyone to answer the phone. 2months of frustration. Still have the light after $2k of repairs. I was going to let them change the converter but they never called so I felt they didn?t want my business. Had it repaired somewhere else and again the check engine light is still on. At this point they should Fix the computer for free or do any other repairs needed to get the light off for free.
Jennifer Hall
Oct 16, 2020
5
Quick and quality service always. Service associates always willing and ready to serve me.
Charles A Mickey
Oct 16, 2020
5
I continue to get my Honda serviced at Thornton Rd Honda because I always receive excellent service. The service reps are friendly and they listen to your concerns and answer your questions or get someone to assist you if they do not know the answer. The work is done in a timely manner and the inside waiting area is clean and comfortable.
Sherry Stuart
Oct 13, 2020
5
Clean and inviting wait area, excellent counsel and service.
Julianne Jones
Oct 13, 2020
1
The service department. They don't know how to fix anything.
Ivet Rodriguez
Oct 12, 2020
4
i took my minivan fo a recall service and i asked the guy(kevin)some questions and he was not answering my questions in a desent maner like one of those guys who hate answering questions the dealer has great people that treat you with respect and that showed they do appreciate your business but this guy kevin at lithia springs honda dealer acted like he didn?t wanted to be there.
David Torres
Oct 12, 2020
5
The customer service and the servicing of my car was excellent.
Tony Spann
Sep 17, 2020
5
I have had such great experiences with Auto Nation. I have purchased and paid off 2 Honda Accords!!! When I am ready to buy another one, I will definitely be going back to them. Get you one!!!!
Jennifer Jones
Sep 17, 2020
1
Even had schedule time took 2-1/2 hours for oil change and added extra charge was that I did not not ask for .
Egopatel
Sep 16, 2020
1
Deal was sloppy. Took forever for application to be reviewed. When finally thought we were finalizing paperwork, then after signing contracts , we were told we had to provide Additional documents to keep the car. They claim system went down and couldn?t give us copy of contracts and docs we signed. Finally after back and forth, 5 days, though I finally was done. Now I get a call today (1.5 weeks later) advising more information from the bank is needed. Never Again will purchase from this place.
Jaion Davis
Sep 15, 2020
5
I have a 2007 Honda. Auto Nation has been taking care of it from the beginning. They keep it purring like a kitten.
Satisfied
Sep 14, 2020
5
My service advisor Brunette is the main reason why I keep coming back because I trust her... her customer service make me feel special
Charles Clark
Sep 14, 2020
5
Jackie is a keeper I've brought all 5 of my cars from him and he really takes care of me. Thank u Jackie I love my car
Yvonne Willis
Sep 10, 2020
5
Everyone was pleasant and knowledgeable, and made buying my car a positive experience.
Barbara Rothschild
Sep 9, 2020
5
Drove in with battery problems, Amy made me an appointment the next day at 7am. I came in at 7 am and battery was checked and replaced in less than an hour. Great service!!
Barbara Aaron
Sep 7, 2020
1
I had to get my oil changed last week, and they always recommend you make an appointment. So I did. My appointment was at 10 on September 3rd. I got there and of course there was a line to be seen by staff and when I parked and got out I said that I had an appointment at 10 to get my oil changed and they said it was going to be a 2 1/2 hour to 3 hour wait. I said but I have an appointment. But I guess it doesn’t matter. She asked if I would like to drop it off and I asked if they do rentals and she said no but you can do enterprise but it’s $50 dollars a day. What? Then don’t ask me if I want to drop it off if y’all don’t do rentals! And I said that I’ll have to make another appointment because I couldn’t wait 3 hours and she said ok here’s my direct line if you would like to reschedule, instead of making one right then and there. I left and won’t be coming back! Bad customer service
Reachell Chastain
Sep 5, 2020
5
I was pleasantly surprised by the thorough car wash.
Cynthia Tyson
Sep 4, 2020
5
Excellent customer service as always!!! number 1
Derek Gregg
Sep 2, 2020
5
Honda is always prompt, and always delivers great customer service. This is why I keep coming back
Celia Walker
Sep 2, 2020
1
stop overcharging $69.99 for basic oil change do not properly diagnose your vehicle I had to go get a 2nd opinion
Barbara Jean West
Sep 1, 2020
5
Exelent costumer service?s , they do the extra to get what I want
Juan Medina
Sep 1, 2020
5
Great Service. I wish the prices could be a little lower for service. But great service overall.
Mark Anderson
Aug 25, 2020
5
close to homan great place
Jim Smith
Aug 24, 2020
5
Never disappoints - they do a great job every time.
Gary Frazier
Aug 24, 2020
5
Would like to thank Jonathan Streetman for his help.
Betty Loveless
Aug 15, 2020
5
I am a six time returning customer to AutoNation Honda and a Honda enthusiast. The team always takes care of us from the salesman, sales-manager, to the finance team. Wouldn’t shop anywhere else!
Patrick Chavez Jr.
Aug 14, 2020
1
I appreciate the lengths that IKE took to ensure that I received a vehicle that matched my price range. I suggest any buyer to TRIPLE check the maintenance of these vehicles, each car had an issue and I ultimately left without a car.
Sharene Summerlin
Aug 12, 2020
5
Amanda Nail was my service advisor and was so very nice and accommodating. She greeted me as soon as I arrived and took care of my Service A request. Once done she advised me of the next service schedule and what I should expect to be done and how much it would cost which I appreciated.
Elizabeth Miller
Aug 11, 2020
5
Amber was awesome to work with , from the arrival to the closing of the service . Prompt and courteous
LeeAnn 7
Aug 10, 2020
5
I always receive quality customer service from Honda AutoNation on Thornton Road!!! We have purchased 3 cars from this locatiom and always have them serviced here!!!
Kysalyn Gay
Aug 8, 2020
5
Walter made the new car process super easy from start to finish for us; we will be going back for sure. Thank you for everything!!
Dan S
Aug 7, 2020
5
High-quality, fast and skillful service, friendly environment, polite staff, and reliable recommendations, are all you may find in this place.
Amir Amiran
Aug 6, 2020
3
I was told my service would take only an hour and a half but I ended up waiting 3 hours to get my car back
Zachery Slaton
Jul 29, 2020
5
It was okay . I got new breaks. My service advisor was wonderful and I am truly happy with her.
Doretha Milton
Jul 28, 2020
1
Now why is my car leaking oil on my pavement by my garage? So I took my car to get an oil change on yesterday at Auto Nation Honda on Thorton Road. I was told that the bolt to my oil pan had to be repaired. I paid $386 after a $60 discount. Then I was told that the sealants on the motor was loose and was leaking from the top. He recommended a dye so he can know which sealants had to be replaced and to come back in a week to have it checked. Now keep in mind that there has been no leak on my pavement but if the mechanic tells me the sealants are loose and need to be replaced then I'm going to listen and get it taken care off because I need my car. It will cost about an additional thousand to get it fixed but he also mention that I can buy a car if I didn't want to worry about repairs. No I don't want a car note!!! I get up this morning to an oil leak on my pavement which this has never happen before. Why is my car leaking oil? Are you trying to make sure that I come back and spend that money with your? I'm feeling duped because my fiancee told me that mechanics take advantage of women but he had to work on yesterday. Now I have to take care of this right away because now my car is leaking oil on my pavement but it will not be with Auto Nation on Thornton road!
Dee Dee
Jul 26, 2020
5
Walked in not know if I was going to leave with a vehicle but in the end I ended up with the best possibility thanks to Alton of Autonation Honda Thornton!!!
Andres M
Jul 23, 2020
5
My service advisor was outstanding. I was treated so well.
Richard Crawford
Jul 21, 2020
1
Dont buy or do business with Honda accord Thornton road, they will sell fraudulent extended warranty to you, then you can only get to know when you wanted to file a claim
Olukayode Iyun
Jul 13, 2020
5
Autonation Honda Thornton Rd is the best in terms of Customer service and quality of service. Mr Kevin Sylvester always goes above and beyond to make sure I and my family get the very best.
Kingsly Onyeghagwu
Jul 13, 2020
2
Was told I didn’t have appointment all though I had a email confirmation, was told it was a 2 hour wait for a oil change cause I didn’t have a appointment.. once again they found my appointment, it was still 2 hours. Told me a issue I was having wasn’t a thing and act like I was stupid. Love my Honda will but will not be coming back to the dealership.
Alishha
Jul 8, 2020
5
Autonation Honda Thornton Road always treats me professionally when I get my automobile serviced there.
Richard Thompson
Jul 3, 2020
5
It was a a great experience and I love my new CRV
Cathy Edwards Graves
Jun 25, 2020
5
Great friendly service. Employees were friendly and helpful. Facility was clean and inviting.
Tammy Shirey
Jun 25, 2020
5
Ike was very professional and welcoming. The process was seamless and rest of staff very helpful. They are not pushy and explained everything. I would definitely purchase from here again.
Marsha Clarke
Jun 23, 2020
5
The service department was very professional and timely thank you all for the Great service.
Sheila Carter Massey
Jun 18, 2020
5
I dealt with Walter and Steve. Both of them were so sweet! We bought an Acura MDX there that we love! When I first got on the phone with Walter I told him I loved how Auto Nation donates to breast cancer awareness and research and that my husband’s cousin was just diagnosed with breast cancer and that she needs prayers. Walter said he’d pray for her and asked for her name. I was very touched by that. We drove to the dealership which is an hour drive from us with our two small children and did business with them because we were treated better than most of the other dealerships we had gone to. Thank you all for your help!
Marisa Kanas
Jun 12, 2020
5
Tresilyn was awesome. Kept me informed. There was however a less than positive encounter was a female who answered the phone 6/09 and was most effective in not allowing me to speak to anyone in Service, she enabled me to sacrifice a whole day.
Hope Harriott
Jun 11, 2020
5
The customer service at AutoNation Honda Thornton Road was amazing. I have been taking my car there since 2013 and wouldn't think of going anywhere else. We had our 90,000 miles service. Caitlin King helped us have another excellent experience. She took exceptionally good care of us. Thank you AutoNation Honda Thornton Road!!!
Tashika Cullins
Jun 6, 2020
5
I love this dealership! They do a great job from beginning to end; Matching the me to a car that met my personal taste and practical needs. They connected me to financing that works- And they run a service department that's honest, reliable and timely. Finally, of course little things mean a whole lot like: Courtesy, Knowledge, Professionalism and a hot popcorn machine!! My next Honda will come from Thornton Road. If I EVER need another Honda. BEST CARS EVER!!🤔
Koku Buie
Jun 5, 2020
5
Quickly performed my 30,000 mile service on my CRV.
Laurie Graffo
Jun 1, 2020
5
I got my car September 2019 and I have received service from their on my oil changes and tire rotations. They always talk to me about my car after I have gotten it service to inform me the good, bad and what Will happens next time I come to get it serviced. It?s my first car so it?s informative to know what?s what and how each service works and what it does to keep my car running.
Somer B.
May 28, 2020
5
Great Service! I would bring my car back for service!
Kimberly Boyd
May 28, 2020
5
Larry and the AutoNation Honda Service crew were very nice and did a great job servicing my vehicle!
Decarlo Turner
May 28, 2020
5
Great service. Thanks to the AutoNation team over at Thornton Road for taking good care of me and my HRV
Daniel Lamb
May 27, 2020
5
Completion of service was as promised! That was amazing!
Ron Lockyear
May 27, 2020
5
My overall experience at this dealership has been very good, The staff are very professional and have made my transition to a new car and a new make exceptional.
Nanella Graham
May 14, 2020
5
Best price excellent service at this location Very professional employees service
Harry Pam
May 12, 2020
5
Best vehicle for family of 6 Very convenience for kids and adults Easy to drive Never been tiredness while you driving
Goodrich Petroleum Inc
May 12, 2020
5
Tresilyn Wilson is very helpful, kind , caring and professional. I was satisfied with the work done on my car. As always I had a great experience here!!!
Donald Collins
May 8, 2020
5
Amber Smith was my customer service representative. She was very nice and friendly and knew her job! I recommend anyone to go get their car serviced at AutoNation in Lithia Springs
Judy Brown
May 3, 2020
5
Always great service given in the 3 years I've been taking my vehicle in. Amber and Treslyn are wonderful!
Meredith Elise
Apr 30, 2020
5
My advisor is always nice and friendly she gives me updates when service is taking longer than usual the dealership also has complementary coffee, tea and hot chocolate when waiting with a clean waiting area
I love bringing my car here! -Kayla
Apr 28, 2020
5
I highly recommend AutoNation Thornton Road to everyone. The entire process from the beginning to the end went perfectly well without any glitch whatsoever. Jon and his team are super friendly, professional and definitely there to assist you in every way!
Jane Lee
Apr 24, 2020
5
Thorough service..detailed report...in & out less than 2 hours (had planned half a day)..and very comfortable waiting area!
Steve Hord
Apr 23, 2020
5
Great service, quality and ontime. Service Advisor Caitlin carefully explained all options.
Susan Ross
Apr 23, 2020
5
The service was quick and easy , as always. It took only 2 hours to get 3 things fixed on my car. I was glad to see that they had things in place to adhere to the current social distancing.
Angela Fair
Apr 23, 2020
5
Great service! They get you in and out quickly!
Robbie Heaton
Apr 21, 2020
5
Amber Smith was very friendly and on point about what needed to be done. She kept me updated constantly.
Tiffany Day
Apr 10, 2020
5
Was able to set a service call quickly even in this distancing time, only real complaint is there should have been only one service rep for me to deal with, there was a different person each time. One when we dropped the car, the person we were assigned was't there, another when we picked it up. Another when we returned to get the work completed again not the one assigned and then another when we picked it up. So wasn't able to build any kind of relationship with anyone. Back in the day when we took another car we had, we always had the same service rep and usually the same tech working on our car. No one seemed friendly to the point of wanting to get to know you. But then again could have just been to do with what we are all involved in right now. But so far satisfied with the work, although haven't been able to go any wheres to give the car a real chance to see how the repair truly went.
Adrian Goelz
Apr 9, 2020
5
The service is fast and reliable. Treslyn is great_
Mignon Hamilton
Apr 8, 2020
5
Jon King with AutoNation Honda handled my urgent need for a car and I couldn't be more happy with my purchase! Everyone was very nice and helpful through the whole process! Thank you so much!
Laura Pippin Anderson
Apr 1, 2020
5
Jon King with AutoNation Honda Thornton Road in Lithia Springs, Georgia, handled my urgent need for a car and I couldn't be more happy with my purchase! Everyone was very nice and helpful through the whole process! Thank you so much!
Laura Anderson
Apr 1, 2020
5
It was a pleasant experience. Service was quick and my vehicle is running smoothly.
Marjorie Evans
Mar 30, 2020
5
Kevin was my service advisor . Had the oil changed in my 2019 CRV. He was very courteous and professional and even informed me about how my car would tell me when it needed to be serviced! I was in and out quickly with no issues. Thank you for your help.
Charlie Shadrick
Mar 27, 2020
5
My service provider named Amber is the BEST!!!!!
Kendra Brazil
Mar 21, 2020
5
I took my car in for repairs. The Service Advisor - Caitlin, who helped me was very courteous and friendly.
Marilyn Clifton
Mar 21, 2020
5
They keep you abreast of every step they take
Elmira Williams
Mar 20, 2020
5
As usual everything was great, my service rep Amber was very helpful.
Lorrie Latham
Mar 20, 2020
5
I needed an oil change for my 2017 Honda Ridgeline. I live in Stockbridge but I drive 36 miles to AutoNation Honda for service on my truck. I travel there because I get the best service there. My service advisor was Tresilyn Wilson. She provided excellent service and was very polite. She was very professional and provided honest information about my truck. Great experience and my thanks again to Tresilyn Wilson.
Eric Spivey
Mar 17, 2020
1
I have owned the car for less than a year. Bought a service package with the car from AutoNation Honda Thornton Road. So have gone through one service, so obviously my second service shouldn?t be more than oil change and tire rotation. So I booked my appointment online for B16 service, got to the desk where the assigned desk person showed me a paper with the services. As anyone would think the service is what I had the appointment for B16. But no, I trusted the person and signed the paper for service. When I went to pick the car up she showed me a bill of $750, and that to after correcting more than five mistakes in pricing (had $875 before correction). So while this happened I had also asked for remote start which wasn?t in stock, and wasn?t going to be delivered for 4 days. But somehow the remote start was avaible for install so I left my car overnight for it. Next day the day I went to pick up, I get a text in the morning saying sorry the part wasn?t available. So anyways I went to get my car. Over all I ended up paying $750 for just my second service on the brand new car which had 13,500 miles. This place is a rip off. Cheats. Be careful and adamant before you walk in, they are in business of cheating their purchasing customers. I bought my car from there, biggest mistake. 13,500 miles NO MAJOR SERVICE STILL THE BILL WAS $750. AVOID THIS PLACE, for your own sake.
Alpana Patel
Mar 16, 2020
5
They did a great job. I needed a new clutch. It took a while because it is an older car
Idorenyin Jamar
Mar 15, 2020
5
Good fast repairs and will return for more servicing
Richard Talley
Mar 12, 2020
3
The customer service at the Thornton Rd location is lackluster. And of course the usual trick every dealership uses to get you to spend more by recommending services that aren?t truly needed. It?s just annoying. I received a tune up, and smoothed out my rotors. I was told it would take about two hours, so I waited. After 2hrs and 45 minutes passed, I went to ask how much longer and was told 30 more minutes. After another hour it was finally completed. I was a little irritated that he could not advise me that it was going to be longer than expected. This happened when I got an oil change at this location a few months back, which took an hour and a half. Just annoying, but they services everything fine.
Dean Farah
Mar 10, 2020
5
great service! Amber was very nice and polite
Diane Jackson
Mar 4, 2020
4
Today I had a scheduled 30k maintenance for my Accord
JH
Mar 3, 2020
5
My sister purchased a vehicle from this location in the late 2000's. I then purchased a 2016 Honda Accord in the year 2016 and I haven't had any problems since then. I keep up with my maintenance (there's a light on the dashboard to notify me when maintenance is necessary) and the service staff is always friendly. I would highly recommend purchasing a car from this dealer and getting any necessary repairs here too.
Amethyst Smith
Feb 28, 2020
2
Even though I had an appointment for a oil change, I had to wait over 2 hours
Wendy Montgomery
Feb 26, 2020
5
Great service, customer care, customer and respect.
Judieth Hunt
Feb 26, 2020
5
GREAT CUSTOMER SERVICE!! The agent was very knowledgable and heloful..I was so delighted to come in and find out that the repair I thought I was gonna have to pay for was a recall... I will be bck for all my services..
June Bellamy
Feb 25, 2020
5
I have a Honda Civic. I go to them when I need a service change they are friendly and there customer service are excellent. The lady that help me was name Kailyn yall she was so sweet and polite to me.
Labrigidae Lewis
Feb 24, 2020
5
Excellent customer services. I didn't have to wait too long and I was able to eat popcorn while wait and watch tv.
Moranda Pete
Feb 21, 2020
1
Car service station service is sucks I bought past 2 years brand new vehicles hear But when I service my vehicles service is sucks They don?t want give me a ride (I live few miles away ) also they don?t complimentary wash (they don?t give u xxxx no matter where u buy the car ) Car sales people or great But when u come to service station they will get you whatever they can THEY SHOULD TREAT THE CUSTOMERS WAY BETTER WHO EVER BOUGHT THE CARD FROM THEM .
Harry Pampatti
Feb 20, 2020
5
I took my CR-V in for a recall, and everyone was very nice and helpful. Especially the shuttle car driver. He was great!!
Billy Spiess
Feb 20, 2020
4
I?m not sure how long the service should have been, but I made an appointment. I was early or on time for this appointment. I was there 2-1/2 hours. Wow! Compared to others this was an extremely long oil change and tire rotation. Good thing I wasn?t headed to another appointment. I was concerned that my back up camera wasn?t working properly. When I asked about it I was told to bring it back to see IF it could be adjusted. WOW! Again this wasn?t very helpful. And one more concern, why does my sensory warning come on when it rains? No help, my customer service guy said, ?I couldn?t tell you again bring it back and have it checked out.? Wait, isn?t that why I?m here?
Francina Blackwell
Feb 19, 2020
5
Great customer service. Nice friendly environment. Very fast work. I loved my experience
Talante Fisher Bland
Feb 17, 2020
5
I was treated courteously and promptly when I brought my car to Auto Nation at Thornton Rd. (Lithia Springs). I did not wait for long and the technician explained to me in detail what the repair process entails. I was also informed by the service technician the general state of my car and what I need to do address certain issues with my car before they get worse. By and large, I was provided and an excellent service at the dealership.
Divine Koge
Feb 17, 2020
1
I contacted the dealership regarding my service experience via email prior to writing a review and I didn't receive a response regarding my complaint. I, then, wrote a review on this site regarding my unreasonably high disposal fee experience. The dealership replied to the review asking for me to contact them. I followed up with a reply to my previous email and still didn't receive a reply. I did indicate in the reply that I was responding in reference to the review I had sent. It doesn't seem like they are interested in actually assisting me. The "misc fee" line item placed on my invoice seems like it can be used to charge a customer any "hidden" cost the dealership deems just.
Nagoya Hall
Feb 16, 2020
5
Customer service was professional and helpful.Travis took his time to answer all my questions and fulfill all the needs of my vehicle . He was on time with his schedule repairs and my vehicle was returned in tiptop shape
Carlton Parsons
Feb 12, 2020
5
Awesome service! They're friendly and very personable. The fresh popcorn is good too!!
Michele Smith Burts
Feb 10, 2020
5
Awesome service! They were friendly and personable. The fresh popcorn is good too.
Michele Burts
Feb 10, 2020
5
I was completely satisfied with my total experience recently, including my service tech, Travis Smith. I plan to continue to service my car at Auto Nation Honda in the future.
Harold Lockett
Feb 10, 2020
5
I've been going to AutoNation for several years to have my 2007 Honda serviced. The facility is very comfortable while I wait - Plenty of seating to watch TV, quiet spots to work or read and even several locations in which to plug in electronic device. I trust AutoNation to advise me to do what is necessary for my car, especially since I've been assigned to my advisor, Amber. I want to drive this car as long as possible and think I'll be able to with their assistance.
Susan Withers
Feb 5, 2020
5
My service advisor Larry was friendly, professional and handled my situation quickly and efficiently. I highly recommend him and the service department.
Steve Vanrensselaer
Feb 5, 2020
5
Alex was very courteous and helpful. I was impressed that all I had to do was make a reservation and show up and my car was taken immediately for service. Also, it was great that I received a text when the service was complete.
Margaret G Ray
Feb 5, 2020
5
I was anle to get a aame day appt and was in and out quickly
Ghania Gaston
Feb 5, 2020
5
I had a great experience with AutoNation Honda. The customer service was super and I absolutely love my new car!
GeeGee Brewster
Feb 4, 2020
4
Nice facility and took my new car in for service. Everyone was nice and only drawback is that the technician that moved my car in, DID NOT put any seat protector/plastic on the seat. I was worried that they could leave a stain on the upholstery.
Maya22
Feb 4, 2020
5
I took my car in for a routine oil change and tire rotation. I received Excellent Service as always. The Service Advisors care!
Kim Hill Thomas
Feb 3, 2020
5
Alex in Service Dept was super helpful, friendly, chatty and got me in and out for my 25k oil change/filters etc check up. Gave me 3 tire quotes for later this year; and we talked about how we love our jobs and are blessed to be alive (he had liver transplant 3 years ago). Thank you AutoNation for Alex!!
Margie Yondorf
Jan 31, 2020
5
The service was good. I would definitely come back again.
Yolanda Anderson
Jan 31, 2020
5
Great customer service. I did not have an appointment and they went ahead and saw me for an oil change while I waited.
Tara Vura
Jan 31, 2020
5
Kaitlin did a great job explaining the process for all of my repairs! Would definitely recommend coming here.
Morgan
Jan 31, 2020
5
Great customer service! Angela was wonderful.
LeeAnn Gray
Jan 30, 2020
5
They are super , all about customer service ! Went in for routine service / oil change , they were ready and waiting with a smile . Set my expectations on the wait time , and met it .
Lee Gray
Jan 30, 2020
5
They were knowledgeable about the cars they sale. And have wonderful customer service!
Kristi Stevens
Jan 29, 2020
5
Salesman was friendly, and more than accommodating to show me all Honda?s that I was interested in seeing.
Sheila Hoggle
Jan 29, 2020
1
I hate to leave bad reviews but.....About 2 months ago I had taken my car in for a regular maintenance check and oil change. A few things went wrong with that visit. First I told the technician that one of my headlights were out. Taking for granted that it was taken care of and replaced, I didn't check prior to leaving. I found out that it wasn't changed when I was stopped and told that my head light was out. I look at my receipt and realized that I wasn't charge for the service which obviously means it wasn't done, nor checked. Aren't head lights a part of the service check??? Next, the big issue was when I saw oil in my drive way, I didn't think anything of it because I had just had the service done so I kept driving. Until one morning in the middle of Atlanta rush hour my car stopped on me- just stopped in the middle of the rd. I had to call a tow to tow me me to a mechanic who told me that there was no oil in my car. The oil filter wasn't installed correct and over time the oil came out. O.k... With all of that, the thing that really upset was the manager! He was rude, and failed to communicate with me once I arrived back at Honda. I wasn't greeted, sat in the lobby for over 3 hours, missing an entire day of work, and no one communicated with me about what was going on with my car. Granted they paid for the tow and a rental- but the costumer service sucked. No apology, no ownership of the issue/faulty work, no extended warranty just in case driving with no oil caused problems to my engine, no assurance that it wouldn't happen again, and ........no car wash. To top it off, my front headlight is still out. I had to google it to see how to change it myself.
Tammie Barnes
Jan 28, 2020
5
Kevin was great! From the moment I walked in, to the time I left.
Jodi Pearson
Jan 28, 2020
5
WE needed to lease another Honda and wanted to see what they would give us on a new lease, since my current one was up. Not only was the staff friendly they gave us a great deal on my new Honda... 100 times better then Hennessy Honda... They are my go to for now on for my Honda leases. ❤️
Nedra O'Byrne- Bernabe'
Jan 27, 2020
2
Took my CRV to have the power steering flushed after having a new line put on. Had air in the line and made the pump loud. While there I had a oil changed and tire rotation and alighment. Right of price was quoted wrong for tire rotation. So I said "ok" . I was there almost 3 hours and when they came to get me the service person tells me I need a new power steering pump, new drive belt and front seal. At a WHOOPING $1150 ! I explained I didn't have that kind of money after just handing them $337! Yep ! that's right $337 for those 3 simple things! So I get ot my vehicle and first find grease all over the passenger headlight. Again upset by the problem I told myself just wait to I get home. When I started the car the wining was actually louder than when I took it in and the steering wheel just doesn't seem to be in the right position. ( I did ask they to set the steering wheel balanced straight when the alignment was done. I drove up and down the road a few time in terrible traffic trying o make sure the alignment was right. the steering wheel seems strange as if when you turn it its in the wrong place. I made it home (70 miles one way in the heavy traffic and just wanted to rest with the thoughts of that HUGE expenses over my head and the big amount I just paid ( ALWAYS EXPENSIVE) . The next morning I was awoken by the dealership calling wanting to know to set up an appointment to have the work done! I was pissed off to say the least. Especially after telling the service person I could not afford the work. Fast forward 4 days and I had driven the car very little in fear of the unit getting worse or going out. Something told me to check the work that had been done (like a dummy I didn't think to do so on the day I left because of the traffic and rain). First I had wipe the grease off the head light and fender. Then when opening the hood there was clean up to be done in the front where they worked. I opened the power steering unit to find little to nothing in it! They didn't fill the unit after bleeding!!! . The other fluids hadn't been checked and the oil was not completely up to the right area. I checked the tires and EVERYONE had a different pressure!, all at or below 28 pounds! It was late that day I had to wait to call the dealership the next morning. It took forever to get someone on the phone. When I did and I told them of the problems . It was like they missed the complete conversation. She kept saying she'd have to talk to the mechanic . I told her I filled the unit with fluids and till this day almost two weeks the unit has been full as she said it must have had a leak. She wanted me to drive all the way back so the mechanic could look at it. There was NEVER a "WE"RE SORRY" or "HOW CAN WE MAKE THIS RIGHT". She never even went into the other problems at all! I've had a few things repaired or replaced there and of course they are very expensive but done right and it is a dealer so you would think they would go out of their way to make sure the customer was happy and the job done right. So now I'm having o look for a place to NOW have a new power steering unit installed which is VERY HARD to find. Since HONDA"S have to have everything done a certain way such as power flushing at $230 or more on all things needing flushed. I'm not happy by any means! Seems it like this EVERYWHERE you go now. Do yourself a favor and check , I mean REALLY check out the places you intend to take your vehicle to. Check Yelp and others!
Kennelkeeper, West Georgia
Jan 27, 2020
5
Larry Ingrhram was the first person to greet me at the service lane and he happened to me my service advisor. He was pleasant and thorough with explaining everything dealing with my car.
Elvie Montelus
Jan 27, 2020
5
Went to get an oil change and new wiper inserts, now I can see clearly now from windshield because before the old inserts were missing spots when it rained.
Peggy Harris
Jan 24, 2020
5
Impressive, friendly and professional service from entire staff
Sharion Harvey
Jan 10, 2020
5
Great work on my vehicle.
Ashley Ingram
Dec 30, 2019
5
The wait time could be better but overall they was great
Shanterria Cade
Dec 30, 2019
5
I was visiting oil change and tire rotation. It was good service for me and I will return this place again.
Hiroyuki Watanabe
Dec 30, 2019
5
Very good experience with Auto Nation and the sales representatives.
Gloria Cooks
Dec 30, 2019
5
Great work on my vehicle. Didn?t take long at all when getting serviced
Ashley Ingram
Dec 30, 2019
5
Took my mom out because she wanted a new Accord. She pretty much knew what she wanted but I don't think she was prepared for the features on a 2020 compared to her old 2007. With the help of our salesman, Dylan Z. she figured out the specifics and got it done. Easy Breezy This was the easiest car buying experience I have ever been a part of. Thank you Dylan
Frankie Scott
Dec 24, 2019
5
Very polite, work done in a timely manner, overall pleased with the service provided and appointment taken by phone
Vera Scott
Dec 23, 2019
2
I purchase my 2010 Honda Ridgeline from your dealership, and it's been service at your store exclusively. The service this time did not meet my expectations because the truck makes a loud noise now until it heats up. I had a tune up which replaced the spark plugs and belt. It never did that before this service and the check in attendant witnessed the noise. I returned it the next day, but the master mechanic would not investigate his work because the noise was not present because the truck was now hot which stops the sound. I also had the front and rear brakes, rotors and pads done. The brakes now make a grinding noise when applied. Finally, I wanted to replace the windshield wiper blades, but they were out of stock. My truck was there from 8am to 7pm. Obviously it was not thoroughly tested after the services were completed. I don't know where to go from here. Feeling let down...
Theadore MIkell
Dec 23, 2019
5
The service was fine. They got me in and out fast. I will continue to get my car serviced here.
Brittany Davis
Dec 22, 2019
3
I was pleased with the oil change, however the splash guard was not secured correctly and was dragging the ground a few hours after my service. This is the second time this has happened after receiving an oil change at this Honda dealership.
Patricia Harris
Dec 21, 2019
5
Caitlin provided exceptional customer service! The reason for my visit was airbag recall. Thank you!
Peg Taylor
Dec 20, 2019
2
Good Morning, I would not recommend Honda Thorton to anyone who owns a Chevrolet. My tires were rotated but not reset. I asked Ms. Amber to be sure they were reset so that my onstar app and monitor in the dash would read accurately. The PSI didn?t read all 35. So, I went back for it to be done, but they put air in my tires and it was still off. I left to drive a little to allow changes to level out, but they didn?t...35, 37, 36;34. ? I returned again. This time I asked were the sensors reset. I was told yes and sent back to the techs again. Techs were not welcoming at all!! They attempted to put more air and reset on steering wheel. I advised that I needed the sensors reset and explained how. They told me that wasn?t so. Therefore, I asked for the lead tech. Ryan went to get him and three of them returned. All of them seemingly treated me as if it was impossible and I didn?t know what I was talking about. I explained that they needed to use the handheld computerized device to individually reset each tire and then match PSI to 35 for each tire. They told me that wasn?t so and if so they couldn?t do it! I returned to Amber to inform her that I purchased a protection that isn?t worth it for my vehicle! The life of my tires is very important!! If they?re not cared for properly they will wear faster!! She went to get the lead tech and he said the exact same thing as the other techs. However, in the midst of that conversation, another advisor next to Amber informed the tech, Amber and I of exactly what I needed and requested!! He informed that Honda didn?t have the appropriate tools to do so for my vehicle and advised me to go over to John Thorton to have it completed. Moreover, I didn?t pay for a protection plan with John Thorton. I paid for it with Autonation. Autonation is not honoring a protection plan that services all the options included for all vehicles they sale, which is meaningless for my vehicle in that perspective. SAFETY IS MY FAMILY?S FIRST PRIORITY!! Therefore, again, I would not recommend to friends, relatives nor co-workers.
Quentin Cherry Sr
Dec 20, 2019
5
Mr Threats was excellent , he was very helpful and patient with my family and I which we truly appreciated. He made our buying experience great and I just wanted to let everyone know that he’s an asset to your company.
Alton Threats
Dec 20, 2019
5
I had service on my 2012 CR-V and as usual the service was excellent! Service was done accurately and finished in a timely manner. Always get excellent service at AutoNation Thornton Rd.
Kay Moon
Dec 18, 2019
5
Thank you so much to Caitlin for the great service!!!!!! i really appreciate your amazing customer service and help!! Also shoutout to Jeff who worked on my car!😊
Camera Kodak Williams
Dec 18, 2019
5
I get really great service and I have really great Service Advisor's Amy and Tresilyn!
Bernice Holmes
Dec 16, 2019
5
Great job by service advisor Amber. Professional and courteous.
Teresa Moss
Dec 16, 2019
5
The service staff always provides friendly service and they give you discounts you did not know were available.
A. U.
Dec 16, 2019
5
Excellent customer service!! Highly recommend AutoNation....Had repair done and was totally satisfied.
Simone Higginson
Dec 13, 2019
5
Great experience! I was able to communicate with the dealer before going to the dealership. I walked in knowing exactly what my cost would be and which I car wanted to test drive. I was in and out in 2 hours total. Gabriel was extremely helpful in answering my questions. The manager approached me immediately after entering and thanked me for coming in. Gabriel emailed after and said I could call or email with any questions. My negative thoughts about the hassle of buying a new car has been eliminated because of this experience. Thank you.
Laura Kramer
Dec 12, 2019
5
Took my car in for simple oil change and rotation. Service was well done, and my advisor, Caitlin, made the process very smooth and swift!
Jackson Daniel
Dec 9, 2019
5
The sale person was very knowledgeable about Honda and was so great I def will refer him to my friends and family
Edward Bolin
Dec 8, 2019
5
I've had CRV's for the past 7 years. I've always brought them to Autonation for oil changes. Tresilyn has been my customer service person all 7 years. I trust her and she always has a smile and positive attitude.
Terri Garland
Dec 6, 2019
5
Service people are polite and efficient. Oil change, filter, and Chlorox cleaning treatment were successful. They also washed my car and it looks and runs great. Honda makes a great product. Thank-you.
KW
Dec 6, 2019
5
My experience was great!! I would recommend anyone to buy here my process went fast.
Melissa Davis
Dec 3, 2019
5
Felt like they truly cared about their customers; safe, secure, friendly environment.
Alexander Sich
Nov 28, 2019
5
My email confirmation stated my contact was Alex for my maintenance. I was greeted on arrival by a young man who greeted me with a smile on his face. Ask who I was there to see and stated the process. Alex went over what my maintenance codes ment and the whole process took about an 1 to 1 and half hours.
Towanna Atchison
Nov 25, 2019
5
Very straight forward , helpful, and patient. Friendly, up beat, woll be returning again.
Kimberly Samson
Nov 20, 2019
5
I went to service my vehicle, caitlin was my advisor and she is the best. Took care of me, kept me informed while i was there. People are very nice at this dealership i am really impressed. I will definitely come back to this dealership!!!!! Ask for caitlin she is the best.
Mohamed ElKhattabi
Nov 19, 2019
5
Caitlin was fantastic. I came in she greeted me and took care of my needs. She told me that my oil change will take a little bit longer since they had an extra flux of customers, but she said that she will do whatever it takes to keep me updated. Sure enough she did what she said and i got my car ready in less than 30 mns. I understand sometimes it gets busy, and the most important thing for me is be informed. She did a fantastic job and autonation honda thornton rd is the place to go. Ask for caitlin she is the best.
Momito
Nov 19, 2019
5
I've always had a good experience here . My advisor is always willing to help
Jenny Ramirez
Nov 18, 2019
5
Trevor was awesome. Best price we found after shopping around the area.
Chadwick Smallwood
Nov 18, 2019
5
I took my car in for service at honda nation .....Caitlin King was my supervisor. She was very knowledgeable, friendly, pleasant to talk to and found me a 15 percent discount (since I forgot mine at home) I even got a complimentary car wash! My car was done in the allotted time, which she kept me informed at sporadic times throughout the morning while I waited. The waiting are has comfortable chairs, fresh starbucks coffee, cable tv, work areas and fresh popcorn.
Christi Hucks
Nov 17, 2019
5
I just purchased a 2019 Honda HR-V and I love it! They were patient and willing to negotiate with me and they gave me really good service.
Shombraya Goodman
Nov 16, 2019
4
Customer service was good. Technicians need to make sure they either clean their hands or use covers on seats, etc. there was black grease Marcos by ignition button and on inside of door panel.
Sendy Wolfe
Nov 16, 2019
4
Ike was great to work with! I told him what I had been offered at another dealership and he worked with the sales manager to earn my business.
Kelly Lynne Brown
Nov 15, 2019
1
Used cars are bad. Not helping with Mechanical problems. That they knew about and divulge those problems to the buyer. I thought Honda was better than that.
Davis A Darryl
Nov 14, 2019
5
They handle everything properly
Muhammad Anjum
Nov 12, 2019
5
Great service all the staff members, no matter if it?s sales or service dept. Even the custodian was nice.
Sillithea Womble
Nov 12, 2019
5
Exceptional service and car was finished in a timely manner.
Anna Farnan
Nov 12, 2019
5
A big shout-out to AutoNation Honda on Thornton Road ....I’m here for an oil change and they told me I needed a list of things done $600 😳 I said ok, do it😬 They just came back and said there was a mixup and I do NOT need those things done 🙏🏽🙏🏽🙏🏽 Thank you for honesty 😇👌👍🏻
Jlynn Reese
Nov 11, 2019
5
Professional and friendly staff. Felt my business was appreciated.
Winston O''Stricker
Nov 11, 2019
5
I had a great experience! Took my vehicle in because I have a battery issue. My battery was still under warranty and I received the best of service! Honda replace the battery!
Decarlo Turner
Oct 31, 2019
4
I had good sales customer service and appreciated the attention and good energy from the sales people I worked with.
Zenovia Palmer
Oct 28, 2019
5
I bought a car at car at HondaNation,an HR-V sport. It had several issues occur over the 4 months that I owned the car. The GM,Simo,is an AWESOME person! He wants to make sure ALL of his customers are happy and safe.He made me an offer to turn in the ‘19 HR-V,due to the problems I have been having,and get a ‘19 CRV. Same year,but a much nicer car!! THANK YOU MY FRIEND!! You are a true man of his word! EVERYONE that loves Honda’s like I do,I highly recommend going to AutoNation Honda on Thornton road!! Amazing people that really care!!? DEFINITELY 5 STAR RATING!!!!
Mark Spence
Oct 27, 2019
5
Ike and Carlos were awesome professionals in every way.
Julia Smith
Oct 26, 2019
5
Good service.good advice. Honest sales person .good sales services
Elliot Marzullo
Oct 14, 2019
5
The friendliness of the employees. Made me feel at ease and relaxed. The facility was neat and clean.
Bert Elder
Oct 9, 2019
5
90k service - had appointment and an hour delayed- gave me a discount. Pleased with overall experience
Dorea Fowler
Oct 9, 2019
5
If you are going to buy a vehicle, use Autonation Honda on Thornton Road-ask for Jackia
Bruce Rigsby
Oct 7, 2019
5
Oil change was done in a decent time.
Teresah
Oct 7, 2019
5
My entire experience was outstanding! From the time I walked in the door until I drove off the lot every step was a very satisfying experience.
Edwin Rigsby
Oct 7, 2019
5
Best buying experience I have ever had! I drove over an hour to get to the dealership. The whole team was wonderful to work with and was very knowledgeable. I will definitely buy from them again! Thank you!
Van Shadrick
Sep 27, 2019
4
Great customer service, and overall pleasant experience!
Meka
Sep 26, 2019
5
I went back to AutoNation Honda Thorton Rd. 3 years after having a great experience with their knowledgeable and helpful staff. I needed to trade in 2 cars and get a minivan (since having had twins) and the process went seamlessly. I worked with Jena & Gabriel. Both were trustworthy, and radiated "for-ness" of getting the deal we needed to fit our budget and needs AND create a a win-win for both sides. What more could you ask for? They are my car buying fam forever and I have since recommended them to 2 other family members.
Joye Gilbert-Ross
Sep 24, 2019
5
The service is great!! And the people are very friendly and knowledgeable!!!! Thank-You for your great service!!!
Randy Young
Sep 16, 2019
5
5 stars: Ms. Nail is great. I live 40 mins always and still choose to bring my car here! Every time I go and get my car serviced, she is always informing me on ever step. Great customer service and very pleasant environment! I want to thank them all for all that they due!
Elvie Montelus
Sep 16, 2019
5
Prompt, courteous and complete service with attention to detail as well as recommendations for additional needed services.
Joseph Vivona
Sep 12, 2019
5
I was able to trade my car in with ease. Cedric and Carlos were very helpful.
Jasmin Jones
Sep 5, 2019
5
Dylan is an awesome sales man. He went over and beyond to make sure I was satisfied with my 2019 Honda Accord.
Montoya Harper
Sep 4, 2019
5
This Dealership has an Amazing Team !!! Everyone is helpful and skillful ....Amy Windley is truely an Asset To The Thorton Rd. Auto Nation Honda Dealership....She is knowledgeable and goes that Extra Mile to help with all situations !! Thank You For Your Service !!!
Jean Dillard
Sep 4, 2019
5
I recently purchased a 2019 Honda Pilot from AutoNation Honda. Ike was my salesman and he was absolutely phenomenal. He took time to explain the process, was very knowledgeable about the vehicle and had a genuine interest in my needs as a customer. Buying a vehicle can sometimes be a very long and tedious process. This was no different, but having a salesman who genuinely cared made it better to endure. The 5 star rating goes to Ike for his exceptional customer service. Ike deserves to be acknowledged and he gets my full recommendation if you are purchasing a vehicle.
Tameka Edwards
Sep 2, 2019
5
Jena and Brayan made our new car purchase wonderful and a smooth transaction. Jena listened to what we wanted over our phone conversation and had the SUV ready and waiting when we arrived. Brayan took over when we arrived at the dealership and took us for a test drive and completed the purchase paperwork to our satisfaction.
Elizabeth
Aug 28, 2019
5
Need to replace a battery that was under warranty. Original battery lasted 72 months. Next one lasted 17months. They replaced it with no issues. Very satisfied with service provided, ....will have to wait and see how long this battery lasts.
Bivian Stephens
Aug 28, 2019
5
I was agreed with another Honda dealership when I called about the car I saw on the website. Dylan was fast and proactive getting the sale by his sales abilities.
Marcela Bruno De Carvalho
Aug 26, 2019
5
Good service. Helpful employees.
Susan Ross
Aug 23, 2019
5
I purchased a vehicle from AutoNation Honda a couple of weeks ago and I received awesome service. Walter who assisted me with the process made my vehicle purchase a pain-free process. I would definitely recommend!!!
Olinda Haywood
Aug 19, 2019
5
I generally wait for my vehicle to be serviced, so having the job done at the promised time is a big item for me. On this visit AutoNation Honda nailed it.
Dblakeley1
Aug 8, 2019
5
Auto Nation Honda was a pleasure to work with! They made this process incredibly easy for me and the entire staff was more than welcoming. I worked with Brayan directly and he was super knowledgeable about the vehicle, heard my needs/wants and was honest and transparent with me; definitely a win! I did not feel this place was just out for a sale no matter the cost to the customer. They ensure that you’re comfortable with your purchase. Overall, Auto Nation Honda made me feel like family immediately and I trust them. I’ll be forever a customer.
Kimberly Parker
Aug 1, 2019
5
They had the car we wanted and it was in good condition. The salesman came in on his day off to sell it to us.
Marianne Lattimore
Jul 25, 2019
5
Michelle helped me yesterday! She was very nice and personable! She acknowledged both my babies and kept a smile on her face! Thank you for your care!
Aleah Walker LC
Jul 25, 2019
2
I dropped my 2007 CRV off last Saturday at Honda Carland on Thornton Road for a 9:00 appointment. It was there to have all 5 lugs and lug nuts replaced on the front left wheel. I was told I would be contacted in a few hours with an estimate. I never received that call and later at 1:00 that afternoon I called the service department to see if it was ready. I was told it wouldn't be fixed because the parts would have to ordered on Monday and would not come in until Tuesday. I asked the service agent why was I not told about this, but didn't really get an answer other than parts were not available. So, Tuesday afternoon I went to pick the car up and was shocked to see a nearly $650 repair bill just to replace 5 lugs and lug nuts. The girl I picked the car up from was not the original person I had been dealing with. She knew I was very angry because I was never told it would be that much. She was kind enough to reduce the charges by 15%, but that doesn't excuse my entire bad experience. Very undecided if I will ever bring this car back to the dealership again.
Randy Ja
Jul 14, 2019
5
Very friendly and guick service
Shelia@1
Jul 13, 2019
5
Helped my son with his first new car purchase. Found the car that he wanted online. Called and spoke with Carlos. Worked out a deal we were happy with over the phone with out any hassle. No bull when we got to the dealership. Paperwork was easy and finance manager was a pleasure to work with.
Gayle Lindsey Bryan
Jun 16, 2019
5
Courteous professionals who work with you to ensure you leave a satisfied new Honda owner. Are you looking for a new car, then Autonation Honda Thornton Road is the place to buy. 5 stars for the staff . Absolutely no regret dealing with Cedric and Mr. Vi.
Amin Khan
Jun 10, 2019
5
Always having the time to give so I can ask all my questions. Taking care of customers
Lucy Beaver
May 27, 2019
1
I have had an awful experience getting my car part for the repair to my vehicle. I have been very patient and I am running out. When I was told 5/23 for my ETA on the part and now to be told that’s not when it arrives but when it’s shipped just really was wrong. Everyone knows that ETA is when to expect the arrival of something. It’s just been one thing after another. I just want my car back and repaired correctly. I’m tired of trying to communicate and getting the run around. Maybe when they get it fixed and want there money for the repairs I will wait 2 months before I can pick it up. I’m just one unhappy customer.
Laura Conner Henderson
May 23, 2019
5
Very professional and friendly... Denzel was very professional and make sure I understood what was done..
Meybeline Silva
May 20, 2019
1
this was the worst experience I've ever had. I wouldn't recommend a mechanics shops to anybody.
Dwayne Cottle
May 1, 2019
5
We had a great experience purchasing a car. Mario was helpful and professional!
Tan Walker
Apr 25, 2019
5
We were the last customers of the day and Cedric took the time to pull around cars for us to look at. We then saw a used one and decided we wanted to go that route instead of new! He was super nice and helped us deal the deal!! All employees stayed late to help us purchase this car and never made us feel unwanted!!!
Renee G.
Apr 19, 2019
5
Everyone at Automation Honda on Thornton Rd was very friendly, efficient, and accommodating! I am mobility challenged so this was a big deal for me.
Peggy Sue Howes
Apr 16, 2019
3
I don’t feel confident in their service
Mrs Caldwell
Apr 8, 2019
5
One of the easiest car buying experiences in years. The staff was great. Ask for Alton. We went there to buy a new Civic for my teenage daughter. Alton, made sure my daughter got exactly what she wanted. We test drove, completed the car buying process and was back on the road in just a couple of hours. I will definitely visit Alton and AutoNation Honda the next time I am in the market for a new car.
Mark Schroyer
Mar 26, 2019
5
I received fast and easy service. Amy walked me through the process and made it painless.
Miriam Smith
Mar 12, 2019
1
The mechanics broke a corner of the radio cover installing an airbag recall; then tried to glue it in place, leaving residue all over the radio and glovebox. No one said anything to me and it wasn't realized until I got home. How do you take your vehicle to have something repaired and they break something and hope you don't notice. Will NEVER take any vehicle back to AutoNation.
Kym Montgomery
Mar 12, 2019
5
Just leased a Honda from Autonation. Salesman, Brayan, and Manager, Richie, were great! Very pleased with the experience. Highly recommend them to anyone in the market for a new Honda. You will be glad you went there!
Rita Leduc
Mar 7, 2019
5
Yes good deal and best in town
Bimal Una
Feb 28, 2019
5
Gabriel and Will we're more than helpful really made purchase very easy would not hesitate to go back for another vehicle.
Kevin B
Feb 27, 2019
5
I've had my Honda since 2015 and I am very happy with it and the service department on Thornton Road.
Tammie Powell Bignardi
Feb 19, 2019
5
Service was great. Any took great care of me.
Icharme
Jan 31, 2019
5
Oil Change was easy in and out.
Sondra LaLa
Jan 30, 2019
5
Ms. Wilson in the Service Department was very helpful and easy to work with. The Service Department did a diagnostics check and found that the reason I came in was not the problem that needed correcting, saving me a lot of money. I will return for further maintenance checks. Thank you!
Margaret Smith
Jan 24, 2019
5
Excellent. Alton was great. Very knowledgeable and patient.
DougKim
Jan 12, 2019
5
The staff was very friendly. My car was complete pin a timely manner.
Annie Leviner Holley
Jan 9, 2019
5
Was a very good and satisfying experience. Salesman, Alton, was very knowledgeable, personable, and patient. Did not feel forced into the sale at all!
dougmurd
Jan 9, 2019
1
I had a oil change. I got there at 9:15 (appt was at 9:30). I was told that it would take about an hour. Two other people came in about 30 min after me. I was still waiting after 11:00 and the other two had already been called to check out. At 11:15 I went out to service center to see what was taking so long. The girl that had helped me was on the phone talking . I said do you know when my car will be ready? She says oh I have your paperwork here( laughs a little) and then says I’ve been on the phone ). This is the second time they have assigned her to me. If and when I go back I will make sure I don’t have her. I was there from 9:15-11:20. That’s my experience. Shouldn’t take that long for oil change.
Carol Johnson
Jan 8, 2019
5
Excelent service. Also, my service advisor Amy Windley is a very kind person.
Uriel Fernando Ramírez Rojas
Jan 7, 2019
5
Mr Threats and the general manager were very professional and knowledgeable throughout our buying process. They made our experience enjoyable! Thank you guys...I love my Christmas/birthday present for the next 6 years!!
Donald Lindall
Jan 5, 2019
5
Brayan made sure I had the exact vehicle I wanted and Jena ensured I got the best deal for the vehicle I purchased! I HIGHLY recommend purchasing from them! This was the third new car I’ve purchased and ultimately the best experience I’ve had!! I will only recommend and purchase Honda’s from here on!!!
Katura1
Dec 31, 2018
5
Excellent fast service. Internet pricing is super convenient. That being said, the constant barrage of emails, texts and phone calls is very annoying and will influence my decision to visit again.
Shannon Collins
Dec 29, 2018
5
The best experience ever. Friendly staff , knowledgeable technicians and professional sales team
Zakaria Bindar
Dec 20, 2018
1
I had a transmission oil change done on my 2014 Honda CRZ several weeks ago, and when I opened the hood today, the transmission dip stick was laying on top of the engine and the dip stick hole was open and all dirty. Great work Honda!
Birgit von Pelser
Dec 20, 2018
5
My husband & I have bought several cars from Autonation & every time we’re treated like family. Fabio is the best sales person. He always makes sure that everything is checked off on our wants & must-haves list; from safety to new features. We spoke to him prior to going in & once we met with him in store he had several cars for each of us lined up to test drive. Fabio worked well with Gina & Caria to ensure we got the best deal, and interest rate. After the purchase he even checked up on us to ensure that we still loved our cars (that’s right we bought two when we only went in for one, that’s how awesome he is) as much as we did when we left the lot. Can’t wait to return next time to upgrade our vehicles, hopefully Fabio will be in management by then. He’s well suited for it.
Flavia Y Perez
Dec 19, 2018
5
The way they respond to customer queries about vehicle. Maurice, the sales person from Autonation Honda Thornton Road responded very well just from enquiring about car to complete the purchasing process and it is very smoth.
Srinivasa Ketha
Dec 18, 2018
5
I had planned to shop for the best deal on a 2018 Honda CR-V at three Dealerships, but purchased the vehicle at the first dealership visited which was AutoNation Honda, Lithia Springs, GA. The Sales Personnel, Mr. Mario Moses and Ms. India Offutt worked very hard to earn my business and displayed the utmost professionalism, meticulous attention to details, and excellent customer care during the purchase process. I feel that the sales staff’s efforts resulted in a good buying experience and a great deal. Based on my good buying experience and the excellent deal received, I will return to AutoNation Honda, Lithia Springs, GA for future new car purchases. I will also recommend this dealership to my family and friends for automobile purchases. the
Doris Wyatt
Dec 13, 2018
5
Service was great here. Got everything I needed.
Katrina
Dec 13, 2018
5
The best car purchase I've ever done. Got a very good deal on my purchase. Communication was quick, easy, and clear. Answered all my questions and didn't try to avoid any. Staff is very friendly. Fabio did an amazing job with the transaction. Will do business again in the future. Thank you!
kwl0192
Dec 9, 2018
5
Great Service, and sales people who know what to do.
Vincent Prator
Dec 4, 2018
3
Virginia was my tech and I was not impressed with the service I received. I never received a call that my car was ready for pickup. She did not go through what type of services my car received in the 15K mile service. I had to ask questions for her to answer.
PonyCar
Dec 3, 2018
5
Excellent ,working with my service adviser dinzel
Dennis F
Dec 3, 2018
5
Amy was wonderful! Very efficient and friendly. I will come back!
Mary Haldane Johnson
Nov 30, 2018
5
Thank your for the unique customer service.
changniu
Nov 29, 2018
5
Treslyn was awesome and very patient with me.
snperry
Nov 20, 2018
5
Treslyn has been our service advisor for several years. She is always so pleasant and helpful. I know when we go in for work to be done, we can expect top notch service. Thanks, Treslyn!
Haskell Mitchell
Nov 14, 2018
5
Great service, great people. I wish if I knew about this place before. From now on my maintenance will be at autonation Honda Thornton rd. I am also considering buying my next car from this place. I truly recommend autonation Honda Thornton rd to anyone that wants to be treated well and fairly.
Muyly Thai
Nov 4, 2018
5
I just bought my first car here as a “first time buyer” and my experience was great! Parisha did a great job at making sure I left with the car that I wanted down to the last detail and Will in finance made sure I left with the best financial deal that met all my needs and wishes. So I highly recommend AutoNation Honda Thornton Road for all your car buying needs and wants!!!
Charity Malcomb
Nov 3, 2018
5
I went in for an oil change today. To my service advisor (Amber Smith), thanks for the wonderful service you provided. It is people like you that brings a smile to one's visit. Look forward to seeing you again on my next visit.
Nina Norstrom
Oct 31, 2018
5
Excellent. Friendly staff.
Sandra M
Oct 31, 2018
5
The service was great
Lisa Gallop
Oct 29, 2018
1
so far I have been here 3 hours just to get a diagnosis check yo find out the problem. I even had an appointment. This is ridiculous.
Danny Bobo
Oct 26, 2018
5
I am the happiest person today!! After going to all leading Auto dealers in Atlanta finally we decided to go to AutoNation Toyota Thornton Road yesterday hoping for a Good used vehicle and for a better customer experience. At the door I was greeted by Thaell Avila & Jovan Roseboro. They were so helpful during my sales process. Jovan & Thaell was the most helpful & respectful sales associates I have ever come across. After purchasing my first car (2017 Toyota LE) yesterday, I was nervous to drive home on expressway and these two drove us home without any hesitation during traffic even though it was a long drive. I recommend Jovan Roseboro and Thaell Avila to all of my family and friends who are interested in purchasing a vehicle. Great professionalism and customer care. Next time if I want to buy a used or new car I will always go to them and really recommend AutoNation Toyota Thornton Road. All the best team and keep up the good work!!
Roshan Nagendran
Oct 20, 2018
5
It was pleasant and quick.
MariaLS
Oct 16, 2018
1
Service Department (Advisor AMY WINDLEY) AutoNation Honda Thornton Road Lithia Springs GA. Unnecessary and Unacceptable experience from this service advisor. Service reason is the LED light needs replacing on the driver side and prior to this, the passenger side needed replacing about 4 or 5 months ago, in which I had a similar experience with the same service advisor. The part is still covered under 36/3year warranty. I called Monday of this week to sche