Recent Reviews from AutoNation Honda Thornton Road

AutoNation Honda is a 5 star establishment. Great customer service and especially Mr. Steve Shaddix! We’re repeat customers and will continue to be!

Great customer service as usually!

They were great as usual. Very knowledgeable and caring. Mildred Coats

2021-06-21: Amazing team here. Traded-in and drove away very satisfied. Like I noted before, the deal was excellent and the staff are knowledgeable and courteous. Still strongly recommended. 2018-05-08: I came back again for my daughter's first car. The staff is superb, from the sales floor through the service department. My driveway is starting to look like a sales satellite for Honda now. 2016: Our third Honda we've purchased from these guys and still VERY happy with them. The deal was excellent and the staff was knowledgeable and courteous. Definitely a strong recommend here.

Had my car for a week just to a diagnostic test for A/C. I never received a response via call or email until my husband and I went to location to speak with customer rep. To only discover they were short staff and behind on tickets . We were not please with customer service.

Merwing was awesome!!! He got us what we wanted and didn’t try to sell me something convenient for him like all of salesmen I’ve dealt with before!! He is the first salesmen I’ve met that has pleased me as a customer, I will definitely recommend him to everyone I know! Thankyou so much for getting me in my new car Merwing!!

TJ and Amy in the service department are awesome! They provided excellent service despite the lack of help/labor in the department.

Nothing but disappointing! Sales process is horrible. Never received all my paperwork. Let us drive out without a temporary tag! Never returned calls concerning paperwork I never received! Bad customer service! Never buying from this dealership again and telling everyone?Buyer Beware?!!!

Jackie is amazing! He was very patient. He listened to what I wanted and got me a car I love. The staff there was so kind. 10/10 would recommend!!

It was a pleasure to work with Cierra and Jackie on the purchase of my 2017 Honda Civic EX!

Awesome service!!!

Had to schedule a Recall repair and was able to get my oil changed and tires rotated all in one visit. Very easy throughout the process. Friendly, prompt service and was finished in a timely manner.

Terrible customer experience. Couldn't even get me the proper documentation to give my lender. Jerked me around with empty promises. I canceled the deal. Never will I ever deal with this company again!

Customer service was great... at first. Then it took a turn for the worse. Asked numerous times for a buyers order with my lender information and was given the run around each time. Lost confidence and terrible customer experience. Suggest sales retraining. Do not recommend.

Manager Seller and the Seller did an outstanding job with the whole process.

This is my 3rd car from this dealership. Great customer service and friendly staff.

This is the only place I take my car. My experience was great. My only issue is that the tires that they have put on my car are never in stock and have to be ordered. Since I do work, it would be easier if when I need a new tire or 2 that they would be in stock so I could have everything taken care of in the same day.

I would give more than 5 stars if it were an option. Always clean environment and very chill cool merch to buy in waiting room for “Honda Lovers “ to take home . Johnathan is a one in a million service advisor who will give you 100% of his care and attention beyond what u even expected even when they are extremely busy He doesn’t take shortcuts or half way do things He’s very thorough and makes sure u understand and feel confident when getting any service done there and u feel much appreciated as a customer. It’s the little things that will make people come back to do business in the future. This dealership will always be my go to for any car needs

Salesmen were extremely helpful

The sales agent Jackie Jackson is the best. He worked quick and really knows how to treat customers. Great customer service and one of my better experiences in a dealership.

The buying process was a pleasure Larry was fun to work with

I have previously used this location for a recall situation with my Honda CRV and was pleased, but my most recent experience has been horrible. I drove my Honda Civic in to be assessed after the seatbelts deployed from a fender bender. I met with Ram. He was courteous and understood my dilemma. What happened after the inspection is ridiculous. Ram came back with an estimate to have my seatbelts replace for $2900. I decided that I would have my insurance cover it and asked Ram to have an estimate prepared to submit to my insurance carrier. He agreed and even called a Lyft to send me home. For the next 3 days, I called to get the estimate. Ram would not come to phone nor return my calls. I decided to take the car elsewhere as I am now having transportation issues and no end in sight. My insurance company sends a tow company to get my car and the company is informed that my car is no located at the dealership. I call to find out where exactly my car is located, and I am told that someone from my place if employment came in, paid the diagnostic fee and was given the key to my car!!! Really?? Who?? How??? Then the rep changed her answer and said "oh it's right here, but you need to pay $85 for diagnostic testing before it can be released." What kind of business are you running??? I call my insurance company and notify them that I would be picking my car up and taking it myself to the other repair facility. I called the dealership and gave them $85 over the phone. I then go to the dealership and I am informed that Ram is on vacation. That's fine....that's his business, but who is responsible for my car and why has nobody informed me that nobody has been taking care of my concerns. She then tells me with an attitude that my car is on the other side of the wall. I drove my car around to the front to wait for the tow truck that I now have to pay for since Honda told the original tow company that they didn't have my car. When my tow driver arrives, he heads to the service department and before I could get to him, the service advisor was about to give him someone else's black Honda Civic. I had to let him know that my car was in the front. After getting my car hooked up......WE TOOK IT 1.5 MILES to the other repair facility. This is freaking ridiculous! I have always thought good things about Honda but this dealership has really let the Honda name down.

I had very professional service, and staff were friendly. Today I would give them five stars....I again was told that after buying two new vehicles their, and years of service, as in the past. That if I do this questionnaire, I would get a free oil change! .... we will see! Have not seen a free oil change yet!

Don't try to call them for anything. Tried to call for a service appt, got stuck in a loop, so tried to go through sales and got hung up. Guess they don't need my service or want to sell me a car

Initially, I made an online appointment to have a recall done on my car. I asked that they contact me to confirm they had the part before I drove down. I had no reply. When I showed up they had to reschedule me because the appointment I had was too late for them to work on my car. It would have been nice to know that before I came down. The nice lady rescheduled my appointment and everything went smoothly after that. The person who responded to my online appointment, didn't even know I had come down there. They thought that I had missed my appointment. Very disappointed in that person.

While the staff there was courteous, I’m very unimpressed with the service I was given. I should’ve been suspicious when I had pulled up after making an appointment days in advance and someone named Ram told me that I had to come back later because “there was a system update a month ago and the new system doesn’t let us see who comes in for a recall for us to order parts in advance” even though the process for making an appointment has been the same for EVERY HONDA DEALERSHIP. Ok, so they forgot to order the parts needed, fine. I came back later with an appointment like they advised and it took them 4.5 hours, despite Honda’s corporate letter stating 1.5 hours and despite the appointment I made. On top of that, they ruined the backseats of my car and didn’t even call or text once my car was finished - I had to check with them to see that my car was finished. The waiting area has been the worst of all Honda dealerships I’ve been to. No complimentary snacks or coffee, and they don’t even have cups for the water dispenser. I’ve been disappointed with Honda dealerships in the past, but this one takes the cake. And no, I don’t want the manager’s number to call. I want to stay as far away from here as possible and I will stick with other much better dealerships such as Sons Honda, Honda South, and Honda Carland just to name a few.

I had a wonderful experience with both Jena and Caitlin at AutoNation. I contacted Jena through the website and requested information about a few different cars. She sent me exactly what I asked for without any hassle. When the time came for me to make a decision about a car, Jena put me in touch with Caitlin, who made the purchase quite easy. She answered all of my questions and was helpful in the decision making process. I appreciate the no-pressure, no-haggle ease that they both brought to buying a car.

ETA: We spoke with Service Manager Tim after hours last night regarding this issue and another one that had popped up after I picked my car up. He was sympathetic, understanding, and made it clear in no uncertain terms that what we experienced was unacceptable. I felt like he went out of his way to make sure that our concerns were address, heard, and understood. Having only been over this service center for 6 months, I can't really hold him accountable for what has happened in the past, but I DO feel like he wants to make it right. We discovered after the fact that the guy who old me my car was "only halfway done" had been on the job three days, so this all could have been avoided if I had been speaking with someone who had a little more experience. The service center had it completed at 5:00 as promised. At the conclusion of our conversation last night, we agreed to make this a learning experience for everyone. I was pleased with Tim's professionalism and concern. The prior service manager had a very poor attitude, but we are willing to give this service center another chance. This service center has some of the WORST customer service ever. I had an 8:30 appointment to drop my car off for warranty recalls. I stressed that I needed it back by 5:00. (I work full time and have 3 small kids in daycare that I need to pick up after work - not to mention the fact that dropping my car off necessitates arranging transportation to and from work.) I called at 4:00 to check the status of my car and he said he needed to speak to a "service advisor" and he'd call me back. Almost 30 minutes later he called back and said they were "half way done". I talked to someone else who said that they "should" have it done in about an hour, which is 30 minutes past the time I was promised it would be done. I wish I could say this was the first time this has happened, but it wasn't. The last time they did this, my husband had to sit in the lobby until they closed, which was about 3 hours past the time I was promised my car would be ready. (I dropped my car off early that morning as well so they had it all day.) Oh, and let's not even talk about the time they lost my floor-mats. I LOVE Honda vehicles. But this service department has turned me OFF to this dealership altogether. And we trade in and upgrade about every 3 years. There is NO excuse in booking someone an 8:30 appointment and not having the car ready at 5:00 when I stressed how important that was. It's like they work on their own timeline and don't even care. I'm about done with this place.

Mr. Threats is the man! He was very professional and was able to get me the car I wanted for the price I was looking for. If you are interested in a Honda and looking for a overall good guy, Mr. Alton Threats is you man !

Had repairs with Honda, and my technician was very Informative and friendly. Would recommend Honda!

The service was quick, efficient, and informative

Everyone is very professional and nice there, and the repair was completed in a timely manner.

The device I received service on was, for the most part, done well. There was one slip up with my tires. The very next day my tire light came on. I took the vehicle to put air in the tires and boy did they need air. I was able to take the car for a tire check. Even the service tech had to put more air in the tires. So he did then reset the tire needs air. Since that time all is now well.

my experience was good the sales person was very professional. Knew his job perfect salesman I was sold and he is very personable

Employees there are always nice and they always quick to help or answer your questions.

I popped in to my Honda dealeship today for an Oil change and Tire rotation, from the time Amber saw my car roll into the service bay to the mechanic Zion giving me back my key my expeience was first class, I find them hard to beat! While I was waiting I was with Walter doing research on a possible car for my daughter and I was soon back on the road. The waiting area has been refreshed and is more comfortable - not that I was there long. Autonation Honda are like Family, the GM Simo has the best team with the highest standards! Another reason why I reccommend them highly to anyone who says they are looking for a car. Thank you Simo and your team

It was a very pleasant experience. The salesperson treated me great and took a tremendous amount of time to show me all the features on my new car. I got what I expected on the trade-in of my car with no problem. I absolutely love the Civic I got..

This is the worst experience i have had so far. Ive been sitting here to get a fuel pump replacement for six hours. If you remotely value your time don’t look back just run away as fast as you can. Find another honda dealership and if push comes to shove try to fix your own car that is even if you don’t know what you are doing trust me it would be a better experience. To make matter worse the lady at the service desk has nastiest attitude. Who runs this place? Whoever you are, you are doing a fantastic job running people away. You should be track coach.

Clarinda was very helpful and nice. She made sure that the car me and my wife wanted was available.

Recall service on my wife's 2019 Honda Pilot was performed quickly with an appointment.

Lack of follow up No one called like they told me that they would when the car was ready that day. I lost a day of work because it took two days to get my car back and I had to call them to see if and when it would be ready. Customer service what is shot to xxxx.

Great place Larry Reynolds is the greatest true customer service and he is so funny great experience to be spending so much money!

Auto nation has been my dealer for more than 8 years. I leased 4 CR-V cars from there. I was so happy with their service and customer service. Shout out to Firas Shuelb and Larry Reynolds for their excellent customer service.

John best owner in Georgia clean location cars always ready for test drives mechanics always on alert car cleaning and detailing what more can you ask for a Honda..💯

I bought an Insight last week. I would suggest that that before you purchase any extras that you ask to see a brochure to be certain you are getting what you expected. Over all, a good experience.

they dont respond, took $4k of my money for them not to finalize the deal, take the car back, say it would take 5-7 days to get my money back, and it has now been a month with no money

Alton Threats: PLEASE visit him if you need a car. Best, most personable, responsible, loyal, kind, generous person. Always looking out for the customer... and this review does NOT do Alton justice. Trust me: he's the MAN!

Do not waste your time using the service department at this dealership. Very poor customer service! They had my vehicle for software updates and oil change and a starter issue since 10am and did absolutely nothing and wanted to keep it overnight. Now I have to reschedule an appointment but it will NOT be with them. I have limited time off and this day off was completely wasted !

I had a recall on my 2019 Odessey. I got my appointment immediately

Excellent service and communication. Very pleased with my experience and vehicle results.

I WAS NOT ATTENDED TO PROFESSIONALLY AND VERY UNPOLITE

This was a no pressure discussion where a really good price was offered. Highly recommended

Two hour wait on the service on my car.

I purchased a 2016 Honda Civic from them in 2018 not realizing the AC didn't work until the Summer months. I tried getting this fixed via recall i received regarding AC Condensers and leaky hoses within this model. The Service manager Tim declined to fix it and said the car appeared to have been in an accident. The car was sold to me this way and they didn't want to take fault. I had a new AC Condenser and hose installed elsewhere but came back here for the fluid, they still charged me almost $550.00 for this to be done. Are these cars actually "Certified Pre-Owned Vehicles?" Very disappointed and would not recommend buying a vehicle from here unless you're a man or coming with a mechanic.

Our salesman Oscar Mendez was great. He worked really hard to get us the best price not only for our purchase, but also for our trade in. This is the second car we have purchased from this dealership, and we have been very satisfied both times. Sales and finance get ⭐⭐⭐⭐⭐

I went Saturday to look at cars. We were going to look at the pilots. The sales man was mehhh. He was on his phone very disinterested. I really wanted to see the new black Honda Pilot touring. I said multiple times how I would love to see the inside. The salesman didn’t really look up from his phone. I bought my accord there in 2014 and had an amazing experience so I expected the same. We ended up leaving and buying a car from the Toyota dealership down the road.

Just purchased a new Ridgeline from this dealer. Love the car but will not buy here again. Reserved the car on their website at their advertised price but the dealer refused to honor it upon my arrival to purchase it. I reluctantly continued with the purchase and paid cash. Even so I was kept there for almost four hours to complete the transaction. Since then I’ve had to communicate with them regarding a refund for a back ordered accessory. Their responsiveness was not good. Happy with my Honda, totally disappointed by this dealer. Buy yours elsewhere.

Just purchased a new Ridgeline from this dealer. Love the car but will not buy here again. Reserved the car on their website at their advertised price but the dealer refused to honor it upon my arrival to purchase it. I reluctantly continued with the purchase and paid cash. Even so I was kept there for almost four hours to complete the transaction. Since then I’ve had to communicate with them regarding a refund for a back ordered accessory. Their responsiveness was not good. Happy with my Honda, totally disappointed by this dealer. Buy yours elsewhere.

Nice costumer services and better prices and nice team that dont push you as well dont lie about extra charges.

This dealer was spot on and very nice and kind, Im very happy about the price and ranges of cars they have. Caitlin was a amazing persobn and helped the best they could, Very professinal and orginazed.

Great place to get you auto serviced. See Amber for your needs. They really strive to get you in and out asap. Quality service techs.

I purchased my accord here in 2012, the customer care has always been number 1 and this time wasn't any different. Thanks!

We bought our new Honda Odyssey EX 2022 from here and Jackie Jackson was helping us in the process. He made our purchase smooth from start to finish. I highly recommend Jackie and Auto Nation for your needs. PS - I’m taking one star off because Jackie promised two Honda caps to mail us but have not received it. It’s been two weeks and he failed to keep his promise.

Good work, just too expensive for my taste, labor is too dammed high!

I went in with an appointment to have recall work done. The wait time was absolutely insane, dropped the car off at 12:08pm and was told it was ready at 3:49pm. I understand I was the only customer, but what is the point of having an appointment if it will take almost half a day to complete. Same as when I go in for an oil change, it has never taken less than 2.5 hours. And when you drive up to the bay, whether you sit in your car or walk up, the advisors take their time to even acknowledge you. Customer service is very subpar.

Great salesman's , Great Manager and a Great place to purchase a Car. # 1 Customer service

Knowledgeable, friendly, honest, helpful, and pleasant.

Great customer service great a work very friendly people and. They are very fast and they keep you inform of what?s is going on with your vehicle at all time

Amber is the best. She's on her game. Very nice and I book my appointments with amber eveytime.

Very nice and helpful! Answered all our questions!

It was a great experience Latrice made everything so easy she even made me laugh definitely seeing her again !

At first it was crazy i understand the shortage of help but once i got to the service manager she made everything Right. I cant think of her name. But Thank you

[F GRADE] We would not do business with AutoNation Honda Thornton Road again. They were helpful in finding us a vehicle, but there handling of paperwork for the deal has been a cluster! Management and finance are unresponsive to our requests. Shop with your wallet elsewhere.

Cierra was so sweet and made sure we found something. Visit her! However they never seem to answer after you leave the dealership and fraudulently add services that was specifically told not to. I honestly believe I made a mistake going here.

Beware! I brought windshield wipers from their parts department and had them installed some place else 2 weeks prior to taking my car in to their shop for repairs. They took them off and put some new ones on without my permission or consent. Sure they apologized and gave me credit but they didn't service the car's original problems. They went in a different costly direction putting filers in places I didn't know their was one so BEWARE!

[F GRADE] We would not do business with AutoNation Honda Thornton Road again. They were helpful in finding us a vehicle, but there handling of paperwork for the deal has been a cluster! Management and finance are unresponsive to our requests. Shop with your wallet elsewhere.

Very easy and stress free car deal. They are not pushy at all and very accommodating. Shout out to Charles, Gena, Kaitlyn and Albert. They are an amazing team and it was a pleasure to work with them. I would recommend this dealership to anyone looking to buy a new or used car.

Service Dept. folks are always kind, friendly, and hear you when discussing service options. They are timely with projecting wait time and usually have vehicle ready before promised completion time. If your are purchasing a new Honda, I highly recommend full service and extended warranty options at time of purchase. These options pay for themselves and major service items are mostly inclusive. My recent 30k mile service included 30k mile maintenance and that visit saved me over $800 out of pocket or skipping the maintenance items. It’s a 20+ mile drive for me, but this dealership is worth it.

I asked the folks to identify a part under the hood of an old Odyssey I own. I was very clear that I did not want a diagnosis and that the vehicle was not operable. Of the three people I spoke to, one had an idea of what it might be. After I described the part in more detail he didn't think that was what it was and went to see if he could find a diagram where I could point it out. Before he could return who I believe to be the service manager chimed in. He only offered that if I could have the vehicle towed there then they could diagnose the problem. I explained again that I did not want a diagnosis I only was hoping they could identify the part. I told him it's an old vehicle with really high mileage, I don't know if it's even worth fixing. At which point he could only offer that they couldn't help me unless I had the vehicle towed there. What we can be sure of is that I don't want to purchase any parts or service there. Honda makes great vehicles. I would recommend finding a dealer with good service to match. AutoNation Honda Thornton's representative has helped me to know with certainty this is not a place I would want to do business.

Just got a car! Clarinda was absolutely on point with all of questions and concerns.. Very professional and pleasant... Highly recommend you ask for CeeCee @ AUTONATION HONDA on Thornton Rd.. A joyful experience and atmosphere👌😀

Went there for a recall was told my car would take 21/2 hours took six instead. When I went to pick it up I said I was told 21/2 hours not six no I’m sorry not even a a have a good day just handed me the keys and said nothing. Thank you Kathy price

I would have given five stars because Latrice was so nice. However, I waited 3 1/2 hours for my car to be serviced

Staff couldn't tell me how long my appointment would take because she said staff needed to "have coffee" and wasn't sure about the "flow of the day." Returned my car with clay footprints on my floor mats and restrooms didn't look clean.

Oscar Mendez was a delight to work with on my new Honda EX. He was very professional and explained the procedure well. The only tiring part was waiting to finish with finance.

I have bought many cars through the years and from various Honda dealers. AutoNation Honda by far was the easiest to do business with. The entire staff was respectful, helpful and moved me through the process with little to no delays. Found a great car at a fantastic price. I will be doing all my future car buying at AutoNation. Thank you all for a great customer experience!!!

I had a great experience buying from here. Steve answered my call and answered all my questions. A no BS salesman is a great find. Straight to the point and no beating around the bush, just how I like.

Came for a car, left with anxiety, and no car

Great experience at this Honda dealership! Very kind, helpful staff. We worked with Caitlin in the sales department and she helped us find a great deal on our new 2021 Accord!

Cool thank you very much enjoyed it

RAM AND AMBER WERE EXCELLENT! HELPED ME TREMENDOUSLY..TREATED ME LIKE FAMILY..5 ? STAR CUSTOMER SERVICE! THANK YOU BOTH FOR CARING ?

The trading process took WAY too long for a cash sale -- 3 hours. One of the biggest hold-ups was their insisting on having an insurance card for the new vehicle before I left the lot...on a Saturday evening!?! Fortunately I am buddies with my insurance agent and was able to reach him on his cell phone, or I guess I would have had to make another 2.5 hour round trip on another day. If this was so necessary (never had that issue elsewhere when buying a vehicle), they should have informed me when I was communicating with them earlier in the week. They did not explain the features of the vehicle, but I had bought another 2020 Honda elsewhere a few months earlier, so I could figure it out on my own. And good thing, or I would have been there 4 hours!

Always courteous and they know what they’re doing. They also don’t overcharge

Was very disappointed with service from when I drove up til when I left. No sense of urgency by anyone. One person was available to help, was very busy. The person who came to tell me about my services was rude, bad customer service. The technicians had put down things I did not need ie. Sensors replaced. No sensor light came on my vehicle. It boils down to trying to charge me money for services not needed. I feel it was because I was a female and didn't know any better. The usual people I deal with are more friendly and willing to help. This crew was entirely different. Worst experience I gave had since I gave been coming to you all for service.

I am very disappointed with the service department at this dealership we were quoted over $3,000 to fix issues in our van and then when we went to get a second opinion what they told us was wrong was not even the issue and it was $600 to fix. Also before my husband even got home he was getting messages from them about trading in our vehicle for a new one I feel that they were quoting us a high repair cost so that way we would trade in our van finally I attempted to reach out to the service manager and was unable to get a hold of him after several attempts.

Auto ready by time given (for software update), clean facility

I would have to say I was not impressed as of recently to the customer service I received at Honda Autonation. I had made an appointment online two weeks prior to getting my oil change and had to wait over 2 hours for just an oil change and tire rotation. I definitely feel that is excessive in waiting for something that had an appt. I normally have waited an hour or alittle longer. The gentleman that I checked in with was also not the friendliest and had an attitude of get in and get out. I have interacted with Amanda in the past and have had a wonderful experience and definitely feel customer service needs to be addressed along with wait times. I understand that the weekend is normally busier due to more people being off from work but why doesn't dealerships think ahead and schedule more people at that time. Just common sense. I will definitely be looking to go elsewhere.

I just got a Honda CR-V 2020 and it was a great experience with no issues at all , the stuff was lovely and so professional. I definitely recommend it.5 stars from me.

Salesperson Catlin king was very helpful.

The AutoNation Team Has Always Provided Exceptional Service !!

Every time I have my car serviced the staff is so friendly and the service is completed in a timely manner

I was in and out in an hour! I love how they keep you updated on your cars progress. The waiting cleaning area is SUPER sanitized, someone is constantly cleaning. My Service woman Amber is the BEST. She not only cares about the needs for your car, she also cares about you and your family. She asked about them all the time. Great customer service indeed!

Nice clean,but needs a coffee machine

Great experience and they even applied a discount on my service without me having to ask!!

Very good service from Oscar Mendez very well trained, friendly and very helpful! He goes out of his way for his customers and is very patient! Management is amazing as well they make us feel like family I recommend this dealership.

The service I received from Debbie Freeman was outstanding - I will definitely be back - Great Job - In and out and paid satisfactory cost for work done. Thx

Steve Shaddix and the entire team went above and beyond. We highly recommend Auto Nation Honda in Litihia Slrings for your next automobile purchase!! -Benjamin and Tara Wood

In the middle of negotiations and tje person I was working with never responded . Whether the answer was no or yes a phone call to tell me that would have been nice. Took 2 days and a phn call from someone else after I complained. What they didn't know was I was still thinking about buying vehicle even w/ out the neg but if I Ended up not liking car after their 250 mile warranty I can't imagine trying to get my.money back with the lack of communication they showed.

Terrible customer service

The greatest part of my experience was working with salesman Alton. He was very personable and was not there just to sell me a vehicle. He showed through numerous efforts that he cared about my needs and wants as the customer. I did not feel the pressure that I have previously felt when working with car salesmen. After my purchase was final he took the time to show me the features of my 2021 CR-V. I previously owned a 2014 vehicle and had much to learn.

My salesman, Steve and the Manager, Mr. King provided me with the best customer service. Great guys to work with! I bought a 2021 Honda Accord Sport about 2 weeks ago from this dealership and both of these guys were extremely respectful and helpful in my entire buying process. -Trevor Roddy

We are so appreciative of AutoNation Honda in Lithia Springs! We couldn't have asked for a better experience purchasing our vehicle. They have wonderful service and are very respectful. Alton was extremely knowledgeable and Albert made the financial part a breeze! Thank you AutoNation!

My salesman, Steve and the Manager, Mr. King provided me with the best customer service. Great guys to work with! I bought a 2021 Honda Accord Sport about 2 weeks ago from this dealership and both of these guys were extremely respectful and helpful in my entire buying process. -Trevor Roddy

My husband bought a car there recently and even after the sale. The folks there were helpful and kind. They even showed us a another car we are looking at for our daughter even though we told them upfront we weren't ready to buy another car anytime soon!

It took less than an hour to have my oil changed, excellent service

Wonderfully and very professional

The services began as soon as I stepped out of my car and the wait time was a short wait time for the services that needed repair.

The salespeople were very friendly and helpful. I enjoyed talking with them as I waited through the process. Would have no problem giving them repeat business.

HORRIBLE!!! If you want your car back in less than 30-1hour for an oil change you better go somewhere else. For the long wait they charge way too high just for getting your oil changed. It doesn’t even matter if you make an appointment it’s taking them 2 hours for them to complete a task that should be completed in 30 min tops....Do go here please because it’s not worth it.

Always a Good Experience at Thornton Road Honda. My Customer Service Representative, Amber, was Professional, Knowledgeable and Friendly!

Awesome staff! Steve helped us out and got us a GREAT deal on a 2020 Honda CR-V that I absolutely love! A lot of good options if you’re interested I 1000% recommend!

Always professional, fast & reliable!

one of the sellers Oscar gave me a great deal on a Honda Accord 2019 and I loved it , I highly recommend u go here.

I recently purchased a Honda CRV from AutoNation Honda on Thornton Road in Lithia Springs, GA. I was very please with the experience! Everyone was courteous and friendly and worked hard to get me out of there quickly. They gave me a good trade-in on my Honda Odyssey and a good price on the new CRV. This is the second car I have purchased from them. I would definitely go back there when I need another car!

I went to get a B13 Minder maintenance visit completed and the service rep, Ram, said my car has 185,000 miles so I needed $1600 in maintenance without even having a mechanic pop the hood. I told him he needed someone to look and see if all the things he listed were actually needed before he ordered those to be done, so he said he’d have a multi-point inspection done. I went hole to wait on my car to be done and after 4 HOURS of not hearing anything (mind you I had an appointment and it wasn’t busy) or knowing if any of the list of things he rattled off to me needed to be done I called and he said none of those things needed to be done your car will be ready in 30 mins. I told myself 1.5 years ago after a bad experience not to go back and I should have listened to myself. Thank goodness I didn’t blindly agree to the charges he tried to put on my order.

Update: My Civic is running great and I’m happy with my car but please make sure your firm with your cash down. There was a huge mix up and I got sent a large check in “error” which would be alright but I didn’t even get so much as a sorry from the financial guy. Please PLEASE give Caitlin a raise! This girl went thru hoops with me to get me the car I wanted and waited on me in between busy intervals while I was at work. Any body else wouldn’t of given me the time of day. I appreciate her so very much, she’s awesome. :0)

We drove 3 hours to pickup my new 2021 Ridgeline because they had the only red one in 300 miles. It was ready when we arrived, we paid half down in cash and financed the other half. We had been preapproved for credit yet we still had to wait over 2 hours to make the purchase. We bought running board and weather Tec floor mats. The boards were put in back of truck for us to install and the floor mats they were out of. They didn't tell us about mats until after papers were signed or we wouldn't have bought them. I was assured they'd be shipped out pronto. It's been 3 weeks now and we still don't have them. Sales person and sales manager not taking my calls. I just want my mats or my money back so I can get them, yet no one will talk to me. If we lived closer we would go by the dealership daily. If you can buy a Honda from anyone else, buy it.

We drove 3 hours to pickup my new 2021 Ridgeline because they had the only red one in 300 miles. It was ready when we arrived, we paid half down in cash and financed the other half. We had been preapproved for credit yet we still had to wait over 2 hours to make the purchase. We bought running board and weather Tec floor mats. The boards were put in back of truck for us to install and the floor mats they were out of. They didn't tell us about mats until after papers were signed or we wouldn't have bought them. I was assured they'd be shipped out pronto. It's been 3 weeks now and we still don't have them. Sales person and sales manager not taking my calls. I just want my mats or my money back so I can get them, yet no one will talk to me. If we lived closer we would go by the dealership daily. If you can buy a Honda from anyone else, buy it.

Very great customer service and very helpful with finding your dream car

So a friend of mine purchased her car from this dealership around September of 2020. Brand new car, no miles, and they sold her gap protection, window tint protection (the car didn’t have tint at all) and dent protection. On top of that, they sold her extended warranty on a BRAND NEW CAR. So they took advantage of her and had an extra 5k added to the amount of the car. Sadly the car was recently wrecked, and what a great thing she got gap protection....... turns out, that the extended warranty they sold her isn’t covered under the gap protection which makes sense, but now she is left without a car and a 4K debt on an extended warranty that was NEVER used. This is obviously a dealership that doesn’t care about the scumbag sales team members they hire. I’ve worked for a dealer before and know how these deals can happen so that the sales person can get an extra commission selling you BS you don’t need so they can line their pockets. Do yourself a favor and avoid this dealership.

Cierra Turner was very nice and found me exactly what I came in and looking for. I am very happy with my purchase

Bought my Pilot here 4 years ago and have always come for service. Scheduling on their website is easy and they're always on time with quality. Great service and consistently friendly/professional staff. Thanks Amy!!

My service manager was very helpful and friendly. 1 start because, After they completed a repair on ball bearings, the caliper bolts were not tightened. (Dangerous mistake) One fell out as my wife was driving and the caliper slid up and locked up the tire. She ended up on the side of the road on a Sunday evening and now there is a huge scrape inside of the rim. Thank God she was not traveling fast when the tire locked up. I spent my Sunday evening scouring multiple auto part stores with my mechanic looking for a replacement caliber bolt. Luckily, someone ordered the Honda specific bolt from Advanced and never picked it up 6 months ago. They were just as happy to sell it to me (getting it off the shelf) as I was to buy it ($3.00). So a ruined Sunday with an unexpected Cashapp to my mechanic for his time. I wonder if my scraped up rim is damaging the resell value??

First time customer and last time Totally overpriced Took way to long even if I had an appointment Watched one technician who was working on a car - right next to mine - with one hand while he was talking on the cell phone with the other - nevermind working on tires They should have professional people working at the dealer - specially when you pay 82 dollars for an oil change Update: So I got a response from the Dealership to contact the General Manager I called and could not get in touch with him and so I left a message but heard not back from him. Still one star

My salesperson was great. My service advisor was great. A week later I had a tire issue and went in. Apparently a tire on a new car does not have any road hazard warranty. $200 mismatched tire. I left driving home and the tire pressure light came on, reset it and it came back in. I called back several times to get through to service and no one answered, left a message and no one had contacted me back. I went somewhere else and they had to put air in all my tires.

I have nothing but positive things to say about my experience with the staff at AutoNation Honda on Thornton Road, especially my sales associate, Caitlin King!!! From our first phone conversation to the final sale Caitlin made this experience stress free and actually easy. She was definitely professional and very personable all at the same time. Any question that I had she was there for me answers. Any request that I had she was able to meet. Even after the sale was completed she sent me a email and text message to let me know if I had any further questions or concerns she was there for to help. So if anyone is in the market for a car please give her a call!!! She will definitely make your car buying process much more stress free!!!

I really liked my experience at AutoNation. Every time I go, the service is done quickly, efficiently, and with a smile. Everyone is eager to help and I even recommend AutoNation to others:

Kind and courteous staff. Had a good experience selling my 2015 Civic to them.

Had a great experience buying a new Honda from Autonation Honda. The process was quick and the the people there are very friendly. Caitlyn King helped us and she was fantastic. Would highly recommend giving them a look if you need a new car.

The prices are simply too high and you guys make too much money to not have figured out a way to do the work at a more reasonable price. You over charge for parts and labor. And it is not expressly explained that the diagnostic cost is for one hour of diagnosis. I found out when the mechanic decided it would cost too much to keep diagnosing my car. That's not how it should be, I should have known what i was paying for so i could have made a better decision for my money. A little honestly and reasonable pricing would go a long way. Without that, i dont see any reason to ever bring a car to the honda service center as it wont save you money, it will just cost you more.

I bought my Honda Civic in 2020 and my experiences from the purchase to the service of my vehicle has been outstanding each time.

Went in with my car on a tow truck they were very helpful my point person was fantastic end kept me caught up with all the issues going on! I was lucky to be near them when my car broke down. Only complain is their waiting area needs an update because I was trying to do some work and had to sit next to the TV to have my electronics charged. But when it comes to service no complains

Took 2008 Accord V6 to AutoNation Thornton in 2019. I complained of burning oil smell. Tech documented VCV oil leak. Tech replaced seal and I paid dealership approximately $800. Two days later burning oil smell returned. I later took the vehicle back and the AutoNation Tech’s diagnosis was the valve covers and gaskets. After paying them $1700 and picking up the vehicle, the vehicle continued to smell like burning oil. I returned the vehicle and it was diagnosed as the oil pan seal. After spending another $500 to replace, the vehicle continued to smell like burning oil when driven. After returning the vehicle to them, it was diagnosed as the rear main seal had gone bad and that it would cost me another $2000 to repair. I’d probably set the car on fire before taking it to Thornton AutoNation again. Thornton AutoNation siphoned all the $ ($5,000) from my AUL warranty and I’m STILL left with the same burning oil smell. Next time, I’ll take my business to Ed Voyles Honda on Cobb Parkway. It’s a little out of the way but it’s better than getting ripped off.

After buying car went to pick up next day car was not ready until about four ocklock no one told me it had to get certified I ranted to surprise my daughter but I was the one surprised because it wasn't ready what a terrible day

Merwing Olivares and Jena Drummond both were outstanding with every moment leading up until getting the car and driving off the lot it was such an amazing experience if your every looking to buy an car AutoNation Honda on Thornton Rd. Is the place to be

Jena Drummond and Merwing Olivares was so awesome if your every in the field looking for a car AutoNation on Thornton Rd. Is the place to be the help and the warm welcome it’s off the charts thank you guys so much for all you do❤️

Over all GREAT experience. Not only was the Customer Service exceptional, Ms. Jena bended over backwards to help me. She was personable, understanding and super kind and professional and so was Merwing. Words can not express how thankful I am. My brother completed a review and wasn’t even buying a car, that’s how much he noticed how great the team here was! Thank you Ms. Jena for not just selling me a car but understanding me as well.

Always a great experience.

I didn’t want any warranty for my used 2018 vehicle that I purchased. They wouldn’t take no for an answer. I did not like that and will probably have my vehicle serviced somewhere else

Great service and relaxing waiting area.

Service advisor was great! He was polite and honest about how long my service would take. He advised me of services my car would need and I was done in the amount of time that he stated.

When buying a new car, don't put things on the contract that I didn't ask for. Like coverage if I get a cut in my seat, or coverage if I get a dent! ... That put an extra one thousand dollars on the contract! ... I have bought a new Honda since then, but it wasn't with Honda Nation!

Outstanding service

I felt as if the service advisor was trying to sell me services I didn't need oil e.g. oil change, cabin filter and tire rotation. the car has 11,200 miles Auto Nation Honda, has already changed oil less than 5000 miles ago. As a matter of fact the service advisor informed me I almost need a oil change. What is a almost need oil change? Lastly I'm still owed my detail that we never received upon purchasing the car. I'll gave them five stars for the quality of repair because it was only a software update.

We needed repairs for a few different items before our vehicle went out of the extended warranty that we purchased from Autonation Honda. We did not have a good experience the first time we went Autonation to get warranty work done as well and we were hoping that this time would be different, but unfortunately it was worse. The first issue is that they miraculously found a way to make sure that only one item (A/C) was covered by warranty. So the extended warranty we paid $3000 for will have given us a total of $425 worth of "free" repairs. If you chose to purchase a car from Autonation do not listen to the finance team about a warranty because the sales side misrepresents what it is then the service side says "I don't know why they told you that". Our second issue, and the one most aggravating because it seems like basic business, was the inability to get answers about when our car would be completed. After leaving a few messages for our repair contact to ask when the car would be ready and not getting a call back I decided to call to talk to anyone to get answers. When I called I was put in the automated system 8 straight times. I spoke to 2 people that said they would help but instead they simply put me back in the system. At one time the person I spoke to said that our contact was there but busy so "I'll forward you to her voicemail" I said "No I've already left messages for her" she then put me back into the automated system. At the same time my wife was also trying to get some answers and she got someone to answer the phone and they said our contact was not in that day. So apparently they don't even know who is working there. Our third issue is I did at one point call the sales side of Autonation and spoke to a sales manager about my warranty and what it should cover. He told me he had my file pulled up and he would look at it and call me back later that day. It's been 4 days now. Finally it took them a week to repair a hose for the A/C and fill it back with freon. This is the same hose that broke 30k miles ago. Does their repairs only last 30k miles? Don't know yet but my confidence is not that high. Also I thought our warranty was supposed to offer a complimentary car while our repairs are being completed (the first time they gave us a rental) but none was offered this time. Sorry for the long review but I've never written a review before and I thought if I did I wanted to get all the facts out so then the consumer can decide.

Came for service, i was approached with a big smile. Everyone is wearing a mask. They were a little bit busy, my guess is they are taking care of customers very well and that is why they were busy!!!! I love my service advisor and she told me Everything about what is needed on my car. I accepted and declined some Of the work. I never felt pressure at all. Prices are decent and affordable. They sanitized my car. One thing that i love is they have this machine that automatically knows if you need alignment. My alignment was fine and Amber told me that and i kind of felt nice about it. This is the dealership to Go to. They are not perfect but they are nice and professional!!!! Go See Amber!!!

Friendly, good service, good price.

We needed repairs for a few different items before our vehicle went out of the extended warranty that we purchased from Autonation Honda. We did not have a good experience the first time we went Autonation to get warranty work done as well and we were hoping that this time would be different, but unfortunately it was worse. The first issue is that they miraculously found a way to make sure that only one item (A/C) was covered by warranty. So the extended warranty we paid $3000 for will have given us a total of $425 worth of "free" repairs. If you chose to purchase a car from Autonation do not listen to the finance team about a warranty because the sales side misrepresents what it is then the service side says "I don't know why they told you that". Our second issue, and the one most aggravating because it seems like basic business, was the inability to get answers about when our car would be completed. After leaving a few messages for our repair contact to ask when the car would be ready and not getting a call back I decided to call to talk to anyone to get answers. When I called I was put in the automated system 8 straight times. I spoke to 2 people that said they would help but instead they simply put me back in the system. At one time the person I spoke to said that our contact was there but busy so "I'll forward you to her voicemail" I said "No I've already left messages for her" she then put me back into the automated system. At the same time my wife was also trying to get some answers and she got someone to answer the phone and they said our contact was not in that day. So apparently they don't even know who is working there. Our third issue is I did at one point call the sales side of Autonation and spoke to a sales manager about my warranty and what it should cover. He told me he had my file pulled up and he would look at it and call me back later that day. It's been 4 days now. Finally it took them a week to repair a hose for the A/C and fill it back with freon. This is the same hose that broke 30k miles ago. Does their repairs only last 30k miles? Don't know yet but my confidence is not that high. Also I thought our warranty was supposed to offer a complimentary car while our repairs are being completed (the first time they gave us a rental) but none was offered this time. Sorry for the long review but I've never written a review before and I thought if I did I wanted to get all the facts out so then the consumer can decide.

Worst honda i’ve ever experienced & i’ve tried them out twice .. staff has terrible attitudes can’t update you on YOUR car because “they don’t know” i live 10 minutes away from this Honda and i’ll continue my services at Nalley Honda in union city ..

All the personnel were professional and courteous. Excellent service from Caitlin who stayed the course and went out of her way to help us seal the deal. Will definitely recommend this dealership for new or used cars

Didn't have a good experience this time i normally do & the price was to high

I had an appointment at 7a for an oil change.and they were finished at 8:30. My rep. was very friendly she explained the results and fast service that's how I like it. ( in and out) so that I can go on with my other things to do. Great job to my rep.👍👍👍😃

Service department is always a pleasure working with. I have gotten my routine service completed here as well as some collision work. Definitely would recommend. They have fair prices and usually always offer a coupon.

I got a super deal on a new 2021 Honda Insight. They beat the OTD price of all other dealerships I was in contact with by a large margin. I’m not sure how they did it, but I am certainly grateful. The entire staff was very friendly and courteous. They also weren't overly pushy with optional warranties and financing. I felt comfortable and the environment was very relaxed. Both the Sales Manager (Jena Drummond) and Sales Associate (Clarinda Carter) held very good communications during the pre-sale (via the internet), and both were present at the dealership when I came in to make the purchase. There was a slight issue when going through with financing from my bank (USAA) – apparently, it is an ongoing issue with them not being able to read the faxes from the dealership. Aside from that, everything else was effortless, and Carlos Jelks made it all go smoothly.

I bought a 2021 Honda Civic sport. My entire experience was OUTSTANDING!!!!!! Dealership manager Jon King was great to work with. He certainly made the deal happen and made things happen. This is my second time here buying a new car and both times were great. I highly recommend this dealership to anyone who is looking for a great experience in buying a car.

Great service! New stock everytime I visit. Their is something for everyone.

Great

A decade ago, I purchased my brand new 2011 Honda Fit from AutoNation Honda, and I have since returned to the dealership for regular vehicle maintenance at the service department. I've been pleased consistently by the pricing, conscientiousness and customer service at AutoNation Honda's service department. Here's what happened during my most recent visit. I was baffled when I hopped into my car to run an errand and the engine failed. I tried again and again, turning the key in the ignition, but the engine would not kick in. I'm an AAA member, so AAA sent over a tech, who ran a diagnostic and said "Everything is coming up green!" He instructed me to try again to start the car, but this time just hold the key in position and let the engine "struggle," if you will, to catch and turn over. Sure enough, after struggling and shuddering, the engine kicked in. The AAA tech told me that was a good sign, that maybe my car was acting funky because it's been sitting for far longer than usual during this coronavirus pandemic. BUT, he said, to be safe, "take it in to be checked out." So that's what I did. I drove to AutoNation Honda and left my car with them. My service adviser, Amber, arranged a ride home for me because she said the diagnostics would take several hours. She called that evening to ask whether I'd allow my car to remain at AutoNation Honda overnight. "Absolutely," I told her, "But why?" Her answer: "We can't find anything wrong with your car, so we want to let it sit overnight, then try again in the morning to see if something changes." Well, the next day, Amber called to say they still couldn't find nothing wrong with my car (just as the AAA tech had said), so I could come and get my car at my convenience. I thanked her, chatted with her by text a bit about what might have caused the engine to act funky in the first place (most likely culprit: sitting too long during this pandemic) -- and then asked: How much for the two-day diagnostic? The answer left me stunned: "There's no charge." I was like, "WHAT?!?!" My service adviser replied: "We can't find anything wrong with your car. And if we can't find anything wrong, there's no charge." Yeah, I love AutoNation Honda. Like, I LOVE AutoNation Honda.

Very good

Samantha was very professional I had my oil changed and also a nail in my tire and it was patched. I feel like I am driving on air.

I purchased a 2021 Honda Civi sport today and had a OUTSTANDING!!! experience throughout the entire process. My salesman Ike and the dealership manager Jon King were both the best ever. This is my second car that I bought from here and both times were great , that’s why I came back to be a repeat customer. Jon was extremely helpful during the process by making sure I was happy with what I was wanting in the deal. Ike was extremely knowledgeable about the car and showed me everything I wanted to know on the options and how they worked. While the paperwork was being processed Ike pre programmed the car technology for me. A huge thanks to him. I would recommend this dealership to anyone who’s looking for great service and knowledgeable staff.

I took my 2014 Honda Accord for a recall repair. While I was there I figured I would get the oil change also. I told the Advisor who happen to be the lane manager that I would be waiting on my car while the repair took place. She said that would not be an issue. Things went downhill from there. About an hour later she came to me and stated that they did not have the parts for the recall repair. That they would have to keep the car as it was not "safe" to drive. She then proceeded to try to sell me a whole bunch of services to my car. (Some actually need and some where not.) I asked did you know you did not have the parts in stock before you started the recall inspection? Why did you not tell me that you would not release MY VEHICLE back to me after the inspection? She did not respond to any of these questions but continue to go over the repair sheet. I asked several times but she would not respond. She stated the car would be ready at 10am the next morning. So now I was stranded at the dealership and called my wife to pick me up. After about 10 minutes and a few conservations with my wife to see when she would be able to come pick me up. I asked could they give me a courtesy car. She stated that they did not have any and that she had a driver that could drop me off somewhere within 5 miles of the dealership but that person would not be in until later in the morning. I pressed her and then she stated that they could get me a rental car. This was not offered to me in the beginning and she knew I was stranded. After removing some personal effects from the car and waiting on Enterprise. The experience with Enterprise was great. I was annoyed that I had to pay a $50 deposit but Enterprise gave me the money back promptly after the rental. Why do I have to pay a deposit if Autonation is paying for the rental? Should Autonation not cover this? The next morning I called Autonation to check the status of my vehicle and to make sure it would be ready at 10am. The first problem on the second day was the phone tree. If you hit two (2) to check the status of your vehicle the phone system just throws you into a loop. You never get anyone. After playing around with the phone system I finally hit one (1) for a new appointment and I went straight to an advisor. A youngman answered the phone on the lane. This is good right? No...He asked who my advisor was and I told him. He then said that he was advised that my car would not be ready until 1:00pm. This changed my plans for the day. Furthermore when I questioned him about it and the issue with the phone system. He did not understand why they were not receiving calls when you hit 2 to check the status. I also could hear the lane manager (My advisor) telling him what to say in the background. I don't think they realize I could hear them. After calling back later in the day to get the status. I had to hit one (1) for a new appointment as stated earlier. I was advised the car should still be ready at 1pm. The car was ready about 1:15pm or so. When I went to pick it up the lane manager was on the phone. I assume they want you to finish with the person you started with but no one was business. Every advisor was at their station just standing there. One of them asked if the lane manager was my advisor and I stated Yes. She didn't told me that she would help me. It's weird though to have 5 people standing there not doing anything and all I need is to pay and pickup my car. Regardless she finally got off the phone and I gave them the keys to the rental and there were no further issues. This is not the level of service I expect from AutoNation Honda.

We searched far and wide for our vehicle. Walter and Patrick at AutoNation were extraordinary! They were knowledgeable and patient throughout the process! I was able to drive home w my very own Acura RDX! Thank you guys!

The sales experience was as close to hassle free as possible. Very easy, fair, and free of the games played at other dealerships. But they dropped the ball on the delivery of the vehicle. No one thought it was important to wash the vehicle before handing me the keys, and they failed to complete the paperwork before allowing me to drive away. Great start, sloppy finish, but I would buy from them again.

Cierra was absolutely amazing from start to finish especially on her day off. I haven’t bought a car in over a decade and I really needed something suitable for myself plus my two young children. Not only did cierra find several options that were hard to chose from, she was amazing during the whole process. She was patient with me and helped find a lender to work with my budget. Even after my purchase she checked in with me to ensure I was satisfied with everything. Thank you so much and I love my 2020 Honda!

Absolutely amazing service! Ask for Caitlin King she is out of this world! She help me find my first car and got me a great deal! She works well with you and very friendly! I 100% recommended Caitlin King at this location Thornton Rd Auto Nation.

Walter and Carlos did an amazing job with meeting my goals and budget. Very friendly and knowledgeable!

Great team out there. I was taken care of professionally from my first inquiry. The team made me feel welcome, clearly stated what the deal was and what was and what was not included. Great experience.

My service adviser, Jonathan Streetman was professional and timely in coordinating my service update.

If you're in the market for a new car, you should most definitely see Caitlin King from AutoNation Honda in Lithia Springs. She was very helpful, kind, and friendly. She didn't try to force a purchase, she met my needs and went above and beyond for me. Her service was awesome and I would recommend to anyone.

I wish I could give 0 stars! Unprofessional I returned a vehicle within $ back guarantee period and have been given the run around ever since to get a loan out of my name for a vehicle I do not have. I have been lied to several times saying it will be handled and the bank is still telling me the dealership got paid and until they send the money back I’m responsible.

They scheduled me to have one thing done, but always seem to find 2-3 other things. They worked with me by accepting my discount coupon so that I was able to get both items serviced.

when I purchased my new CRV I had called the day before to let them know I would be to pick up . The sales rep didn't have anything ready that I had asked for.he was to busy wanting to help someone else. The service manager dosent know anything we were waiting on a key to be made after a 2 hour wait.... the key didn't fit the door Her responds was its a new key so it needs time to fit it could take a while before the key would fit because it's new , this place us a joke I will never go there again

Great customer service and no pressure

Waited a week because the car I went to buy was in the shop... understandable. But waiting 5 hrs and making no progress after repeatedly being told the car would be there. This is not how this should go. Had a horrible experience. The only good thing about the place is the lady at the welcome desk.

I arrived knowing the exact car I wanted. Talked to sales representative, started process of purchasing said vehicle. Once process started, they left me mid sale to tend to other customer. I spent 6 hours waiting to talk to finance manager and when he finally arrived he had WRONG information. Said he would correct it which took an additional 2 hours, not until we threatened to leave did they feel the need to help me at all. Once I arrived home after purchase, the paperwork with my information was incorrect.. EXTREMELY POOR SERVICE. I was assisted by Walter the sales rep and Carlos the financial manager.

My sales guy was wonderful great help gave me wonderful customer service

Good morning, awesome experience, friendly staff. When I was told something hit the undercarriage of my crv I was shocked and couldnt remember what happened until later that evening. I remember driving over a steel plate on the road, at wildwood parkway, county was working there, I ran over it too fast because I was going downhill and. Didn't know it was there. Thank you, Sandra

Jonathan Streetman was very friendly. He made me feel at ease asking questions. He was very professional and explained to me what was done to my car. Thank you for a great service, Jonathan.

I really appreciate the customer service I received at Auto Nation Honda. They were very knowledgeable and willing to assist you in anyway possible concerning your automobile.

Overall they provide great service within a reasonable timeframe. The price was reasonable due to I had coupons for the oil change and tire rotation. I am happy with the work they performed.

I was received with politeness asked what brought me in I received service within reasonable time

Am ber Smith was great and one of the mechanic was helpful also.

Jonthan in the service department is the best when it comes to assisting customers. He gets you in and out of the facility! He will always be the rep i request when it comes to the needs of my car

Friendly, speedy, and efficient service. Thank-you very much.

Great experience, my car runs excellent. I wanna thank Jonathan for his great customer service.

Fast service and the staff were friendly. Amber always takes care of me and my car when I go there. I won't go to any other dealership for my service

Amber and Ed went above and beyond to get me back on the road. Great service from great people. Thank you so much.

Very helpful and knowledgeable about my car. They did not try to swindle me. They also had a nice waiting area.

My service was great, quick and wonderful. They were very patient and kept me updated with everything.

I just want to give Johnathan 2 thumbs for excellent customer service. Thank you for helping my wife and I.

Samantha (service advisor) was absolutely amazing. Her customer service was next level and extremely genuine. She cared about my experience from beginning to end. Literally I will be buying by Tundra Pro from her only now. Autonation has my business. Te amó Sam!

Great experience at this particular dealership in Lithia Springs Ga

Very friendly staff and great service. Special thanks to Jonathan Streetman for taking good care of me.

Very easy to deal with and answered your questions

My first visit to this location to service my Honda Accord, was a great experience. The service manager assisting me was John. He was very professional, knowledgeable, and patiently addressed all my questions and concerns. He made me feel welcome, respected, and appreciated. I will definitely return to this location for future maintenance on my vehicle.

I had a wonderful experience when I got my car service Amber and maintenance team at Honda Nation, Thorton Road, did a great job. See you for my next service

Exceptional customer service!! Been my go to place for few years now and everytime I am tested like too priority and receive great quality service ! In a timely manner too!!

My experience was excellent. Sam was the person who helped me. She extremely polite, patient and answered all the questions that I had. When my vehicle was ready, she came to the waiting area to let me know it was ready. She went over the service that was done line by line. After I paid, she walked me to my car, handed me the keys and asked if there was anything else she can do to help. I replied no and thanked, and she thanked me for coming to the dealership for service and hope to see me again next time. It was a very pleasant experience with the service and the customer service from Sam. I will go back to the same location next time.

They programmed a key I bought from them they day and it was almost 5:30 pm great people and very nice staff

I had a wonderful experience with my representative. Swift and definitely COVID-19 safe. Can’t wait to go back when I return from my trip.

Samantha scheduled our car and the work was performed , She was very Personable when I picked up my Car. She walked me to the car and said if there were any problems, p[lease call her. Nice dealership. This is my 3rd Honda Odyssey that I purchased here.

Amy was very professional and helpful with all of our service needs. She represents your dealership well.

the process of getting my car serviced was easy-peezy

Great customer Service!

Update: Visited this location again. Customer service was very pleasant this go around! Definitely would’ve gotten my vehicle serviced here, but another Honda Dealership completed the same oil change for half the price. $82 was a bit excessive for an Accord

The service department is unethical to put it nicely. Engine light came on in my 2015 Odyssey and they tried to sell me "Piston Rings" for $3700. It's so absurd I just have to laugh. AVOID this location. This is not the only incident there.

Engine light came on in my 2015 Odyssey and they tried to sell me "Piston Rings" for $3700. It's so absurd I just have to laugh. Horrible deception at this location every time we try to go there - which is only in an emergency.

Manager John King great guy with professionalism I bought with him brand new 3 vehicles He beat the prices and GM Mr.CEEMO very friendly also Service manager Mr.Tim is great people i bought so far 7 brand new vehicles at this location . i love to spend my money hear

Excellent experience!

Everything went well service was just as promised an service rep was very knowledgeable and friendly

Great Service. Great Service Representative. Fast and negotiable

Very fast service and Jonathan Streetman was the absolute best! He was extremely professional and super nice!

Love Autonation Honda Thornton Road!!!

Very fast service and Jonathan Streetman was the absolute best! He was extremely professional and super nice!

The customer service was excellent! Reina took great care of me and explained in detail the service being provided & cost. They squeezed me in to a busy day and provided quality and speedy service. My car was ready 2 hours ahead of time. I will definitely be back.

I'm very pleased with the service I had for my Honda. The service manager did a good job and deserves 5-stars.

AutoNation is always professional. Kevin was very helpful and made everything easy to understand.

The young lady who assisted me her name was Samantha Steinberg. Samantha was extremely helpful and she had such a positive attitude and presented such warm energy I really appreciated working with someone like that. She gave me a call while my car was still being serviced and informed me of some additional work my car needed. I appreciate that because I don’t like surprises when I go to pick up my car. Her informing me and breaking down the price and work that needed to be done was just really appreciated. I have her card so I will be continuing to work with her for my future services with Honda

I came in not expecting to be able to get a car from a dealership but I had left a Buy Here Pay Here looking at the same car but something wasn’t right about it. I googled and came across a red 2019 Honda Accord the exact color i wanted. I called, then the receptionist transferred me to sales. Ike picked up, first ring lol barely rung. I told him what i was looking at and came in 20 minutes. Fell in love with the car as soon as I got there. Before test driving Ike showed me all the features and told me about the safety ratings and the additional features that were added for safety. Which is very important to me, I’ve been in 3 not at fault accidents and I need a reliable car. I fell in love with what is now my Accord. I told him and the sales manager what I could do and they made it happen just like they told me they would and then went to work they called me and told me I had a deal. I never thought I could get a car from the dealership. Next day I came running behind but I trusted Ike and the sales manager so much I told my mom and sister I know that they could help them get a car too, to come look. It’s very important to have reliable transportation for each of us we work different schedules. They came in and Ike, the sales manager and Carlos all made sure they followed through on getting both of them in cars the same day. We are so blessed to start the new year off like this and you guys really made my dreams come true. Me getting a new car was no longer a me thing it was a WE thing for my family and we are truly blessed and appreciated I will let everyone and anyone know about Ike and Honda Thornton Road. When I get another car I won’t get one unless these three can get it for me. Also may I add of my mom, my sister or myself has any question or anything at all about our cars the door has still been completely open with Ike he answers as soon as he can and will look at anything either one of us has a question about. Amazing guy. Amazing team. Thanks so much. I could go ON & ON & ON . Thank you thank you thank you!!!!!!!!!!!!

I was VERY surprised to feel like they cared. This did not used to be the case. Now, however, I really felt comfortable and fully satisfied with the 30K mi maintenaince.

Met with Johnny today and he was great to work with. He was very attentive to my needs and made sure I felt comfortable. Everything was taken care of as he stated. Can't wait to recommend more friends and family to this location. Thanks Johnny!

They are the BEST! Thanks for the great service!!!!

Everything was good, but I had to put air in 3 of my new tires, because one of the tires was a 35 air and the other 3 were at 32.

Service Advisor, (6195)Amanda Nail was both professional and awesome! She made me feel at home and as a result my experience at AutoNation Honda was a great one! Thank you, J.H.

The service rep was very helpful and informative. He made sure I was aware of everything that needed to be addressed on my car and I thoroughly appreciated that. For the most part, I always have a pleasant experience at Honda Lithia Springs.

I've gotten my car serviced here for over a year and I'm usually pleased with the customer service, but on yesterday I was extremely dissatisfied with both Kevin Sylvester as well as Latrice Searcy. Extremely poor customer service and poor attitudes. If you are going to be one of the first encounters a person has once they visit your facility's service department then maybe they should learn to be a little more pleasant and learn that greeting someone and making them feel welcomed is the first thing that should take place. I should not be made to feel that I am being burdensome by simply scheduling my car for maintenance.

Amber Smith was my advisor. She did a great job. Thanks.

The service manager was helpful at trouble shooting and I would recommend him and This service department with no hesitation. I was in and out quickly.

Very helpful staff. Definitely bringing my car back.

I was satisfied with the service and I have no complaints .

Amber was friendly and the service team handled my needs efficiently. I always enjoy visiting Autonation Honda. Thanks Amber, I will see you guys again for next service needs. Great team of workers

Excellent customer services by agent. Agent wqs very courteous and professional made process very swift and understandable

Jonathan Streetman is great!! He will get what ever you need done with no problem and makes sure your satisfied!!!!

I would give them a 5 but the mechanic they have there ain't always nice. So I gave them 4 stars. The salesman was nice though.

Not happy this time around, the oil change prices went up 40%. I will not take my car back for change. Very Disappointed.

Fast and friendly service Amber is also very good at making sure you’re informed.

He was real good to me and made sure I was taken care of and satisfied!!!

I came for service. Staying for 2hours Worst thing, they came and told me they were unable to do my tires rotation, after 2 hours, that wasn't good.

Very please with service rendered. Very professional.

I got my car from here back in 2019 and every time I come I always have great service, it don?t matter what service advisor I have they all have good energy. You will not be disappointed

My car is making a ticking noise it was not making before I took it in to have oil change

I am pleased with the service received from my advisor at Autonation.

Great customer service and very professional. Had a great experience and will highly recommend.

It was time for my first oil change and my vehicle was taking care of. I was out on time enough to go to work.

Johnny Streetman, service advisor was very professional, answered questions thoroughly. Showed effort to ensure concerns were met.

Easy to arrange for the appointment, good customer service, comfortable waiting area.

The impact of coronavirus and social distancing was good

Charles Brownlee worked with me and sold me the card. He was excellent. Mr. Merwyn assisted on Mr. Browlee's day off. He was excellent. Ms. Amber Smith assisted with a battery replacement. She was excellent. Thank all of you for making the buying experience as enjoyable and painless as possible. Love the Honda Accord!

In changing the oil this is the second time the mechanic has left black prints on the interior left front door handle. This time I place a paper towel over that area but it was removed and the black prints were on the door handle again, the interior door handle is light grey fabric. The young lady that check me out tried to clean it but after drying a stain ring is there. I don't know what to do about this mess!!!! It is hard to recommend this place for service...

Fast, friendly service. Always on time.

I had a very good experience at this location . The service rep customer service was outstanding

It’s always great service when i come here to get my car serviced!

Got oil change and the lady that helped me was very informative

I’ve always enjoyed my experience when dealing with this dealership, however, I was left upset with my recent experience. Less than a year ago: my routine oil change discovered a battery needed to be replaced. My car was 2 yo at the time, so it was under warranty. This his recent oil change (9 mos later) discovered I need, yet again, another new battery. The original replacement was a 100 Mo battery, but only lasted 9 months. This battery wasn’t under warranty. If I’m given a 100 month battery and it only lasted 9 months, explain to me why it has zero warranty. I purchased a lifetime battery. I wonder how long this will last? Hmmmmm... 🤔

I was pleased with the service on my vehicle. It was found that the replacement part installed was defective which resulted in a leak. I contacted the service department and made them aware of the issue and Honda replaced the part and ensured I had no other issues. My Service advisor was VERY professional and called afterwards to check in and make sure I had no other leaks. I’m on my 5th Honda vehicle and I will proudly recommend Honda. Thanks Honda for taking such great care of this happy customer!

My representative Jonathan was excellent! Very detailed oriented with every step of the repair process. Jonathan is the best! I highly recommend him! The environment is friendly.

Great service and friendly staff.....quick and efficient!

Great service. I was let know what needed to be done and it was taken care of.

Smooth Process and Quality Parts that were over nighted. Thanks Kevin!

Latrice was awesome! She kept me updated with the status of my car and was very professional.

I took my car for service.. two days later a light pops out so I took it back that day... it turns out I need to do costly repairs ($1000), got charged $85 for taking it back ( they did say will deduct from Repairs) AND said I needed to change my brakes which two days before were ok....

We had our car towed here because we weren't sure if it's issues needed to be seen specifically by a Honda specialist. It ended up being a quick fix that would need further work from the mechanic who had not properly repaired something after an accident. However, Honda did try to oversell us on several flushes and unnecessary services (made clear after speaking to a different mechanic about it). Be careful here if they try to add on extras for your service.

Fast Awesome service with all smiles ...very professional

Actually I purchased my 2nd Honda from Auto Nation Honda. I so glad I Choose Auto Nation for my car dealership..

I bought my car from here back in 2017 from this place. I had problem with engine stuff which I got fixed in Kansas since I moved there, Luckily the suv was still in warranty and got covered. I brought this time to dealership because navigation screens were showing some black color shadows on screen which was weird in honda cars. After spending about 6 hours, the service rep told me that they ran some codes and found nothing. Screen is showing shadows due to side camera picking trees or something like that. The technician who ran these codes told that he is been doing this for 28 years or something and it needs to have sensitivity changed or something. Customer Advisor send someone else to help but they were not able to figure it out either. Long story short, I figured out how to fix it myself. On the top when I received the SUV, the driver door was left dirty as someone opened the door with the foot when running codes and left a mark near speaker. The bill had mentioned about cleaning due to Covid and it was left uncleaned. Probably taking last time since it runs out of the warranty by Honda

My experience with Auto Nation Honda is always an excellent one. The customer service department in the Auto department where the oil changes take place always meets my expectations of car service. They get me in and get out in a quick and efficient manner. Very courteous and professional. Thanks again!

Friendly and willing to deal. I had a price in mind, they made it happen

Amber was very courteous and professional. My service was completed in a reasonable amount of time.

Service department was wonderful! My car was stuck in park and I could not find anyone to take it to be repaired. Service department finally found some one and fixed my car really fast.

I would like to thank the staff at auto nation Honda for making my car buying experience very easy,Walter was a great salesman and I recommend him highly love my new civic sport it’s a awesome ride.If your looking for a great selection and a friendly helpful dealership you can’t go wrong with AutoNation Honda Thornton Road ,I’ll definitely be back on my next new honda

if you didn't buy your car from them don't take it too them if it's under warranty. they will make you do the leg work to find out who is your warranty company and all the information they need. if I have to pay or not they should try to get that information, that's there job ijs. my appointment was at 11AM so about 11:45 I asked if I stayed how long would i be there she said another 3 hours. what was the use for me to have an appointment and have to be there for almost 4 hours. I won't be going there any more.

Great service department! Prompt and friendly service!

The team at AutoNation is fantastic. We started looking for a new car online and the communication was friendly and accurate. They provided us with a quote that was clear and legit so we decided to visit their showroom. Everyone there was great as well. I was a bit affraid that the online quote was going to be fishing strategy, but I was wrong. What they quoted us was accurate and it was the exact amount we paid for it. The finance process took a bit longer than anticipated, specially because I already had a finance agreement with my bank, but it was still very honest and transparent. Merwing, Jena, Walter: thanks so much for all your help. It was a pleasure doing business with you!

This was my first time purchasing a car from a large dealership. Overall, I had a good experience. There was more of a lag during the buying process than I expected. I had an outside financier. They needed the paperwork a specific way for processing and it was a process getting the request accomplished by the staff. Overall, everyone was nice and friendly. Mr. Jackie Jackson was my sales representative and he was very helpful every step of the way. I really appreciate him. He stayed in contact with me and did everything he could to make this process easy for me.

My service advisor Amber is consistently profession, patience, friendly, and knowledgeable every visit.

Always superb customer service! The team and staff are great people.

I recently bought a car here that I had seen online. The staff there was very helpful and friendly. I decided to buy the car and had a great buying experience with all the different departments customer service being to notch!

Always superb customer service! The team and staff are great people.

Service takes to long, with an appointment

Most professional and considerate dealership I?ve ever been to totally happy with my experience

The service was outstanding. Kevin was so nice and kept me updated while I waited for my car

On November 21st I went in for my appointment with Latrice she was out so I was placed with Alexis D. I told her I would wait in the waiting room for my vehicle but put my car with Fearon I'mon school like that. Something happened that upset me. When I spoke with Alexis D. about it she quickly apologized and corrected it. I been coming to get y vehicles service there for 8 years my family are Honda owners. when it was time for me to check out Alexis went over and beyond giving personal customer service. I love it when people that work with the public understand the importance of good customer service. Thank you Alexis my service representative and Fearon my technician. I see you at my next serving. S.Pruitt

I had a wonderful experience at AutoNation Honda on Thornton Road.They do an amazing job on my car. The team there is so nice and helpful they always go an extra mile to help me in anyway.

First time bringing my vehicle here for servicing, will likely return. In and out with no fuss, Amber was very kind and welcoming. Other associates didn?t hesitate to help get me checked in while she finished with another customer

Road hazard - flat tire - confidently left vehicle at service entry overnight -with explanation- representative listened and kept me updated

Not sure why, but the battery in my 2018 Honda CR-V EXL died on me. It was still under warranty so it was replaced in about an hour and 10 minutes. No charge is always good. Thanks!

Kevin my technician was very polite and knew his business well. He was also very personable and that was refreshing. I would recommend Auto Nation Honda to any and everyone. Great folks.

Customer service, be honest with customer. I had an appointment at 11 am for a key. I was told it would take 1 to 1 1/2 hours. Three hours later my key was done. This caused me to miss my next appointment. I specifically ask are you sure. That I had another appointment at 1 pm. We will get you out in time for appointment. This did not happen, tell me it’s not possible. I will not be coming back.

I received excellent service. I went in for a oil change and the service was performed very fast.

They have excellent customer service. They are knowledgeable and able to get my car brand new all time

The new car sales experience with Ike was exceptional. However the service dept is miles behind!! Over a 2 hour wait for an oil change with an appt is unacceptable!!! Still waiting.....been here since 11am

I have appointment I go there and his system down and they taker me is good job and who is services representative she give me discount service and free carwash

People were great and did service that was requested

Someone Help me!! Hello and Good evening. I bought a brand new Honda Fit LX from Honda Autonation in Lithia Springs, GA on Memorial Day weekend. I just love my car! Unfortunately there are two paint issues on my car, and I have less than 2000 miles on it to date. I was told that Amber Smith could help me, but she returns no emails nor phone calls. I brought my car in October 19th and Jeffrey Barnett looked it over, took pictures, and told me that Amber Smith would more than likely be the one to follow up with me. Not so! That was 11 days ago, and counting! I would like the phone number and email of the General Manager of this car location so I can get my paint fixed. Is it so hard for someone to contact me back to let me know what is the progress of my claim? I originally gave this dealership wonderful reviews for the purchase of the vehicle, but now I give them a thumbs down for a follow-up. No one calls you back! Thank you, Linda Hawkins CPS CEO and Founder Haven Manor Inc.

The employees were very consumer friendly and I did not feel pressured to make a purchase. This was the best experience I have had buying a vehicle and would highly recommended them to friends and family.

I appreciated the fact that Kevin was helpful to me. When he saw that it would be a long wait, he proceeded to get me a rental car so that I could go on home rather than my having to wait all day.

Excellent service when my car indicated under inflated tires when all tires were fully inflated. Technician reset the system and in 5 minutes I was on my way.

Car had check engine light on . I took it in 3 times a received 3 different answers as to what was wrong with my car. They way over charge you in labor to fix car issues so I had the car fixed somewhere else. Needless to say they can?t get the check engine light to go off. Not happy all. It?s a Honda ; of all people you should know how to get the check engine light off your own products. Non of the suggested repairs fixed the problem. There are no codes in the OBD II reader. I believe I paid to repair parts that had nothing to do with the issue. I believe the issue is now a Honda computer issue. I tried to give them the opportunity to fix it. First time told me it was catalytic converter issue. They updated my computer and reset the check engine light . Light came back on. I changed the spark plugs after reading this could cause the code. Took it back and they told me it was the IMA battery now keep in mind the catalytic converter code cleared. Had battery replaced somewhere else because they wanted to charge me 6hrs is labor to put it in. It took the other place 45min. Third time I took it back no codes on two different OBD II but somehow the issue was the catalytic converter. They didn?t check the parts that were supposedly wrong before asking me to replace them. No physical inspection. No trouble shooting other than hooking up the code reader. I can?t get any codes but yet somehow they can. Also the code on the last sheet they gave me was dated 2/20 even though I took it in September. Just saying not happy. I was told they would call me with an estimate for the catalytic converter repair. Still no call, txt, or email. They didn?t even reply to my ?I wasn?t happy with my service email? that they initiated asking me how I felt about the service. . hence the review. Not to mention that even with an appointment it took them 2hrs to just run a code because they couldn?t look at my car until 10:30 with an 8am appointment. It has just been a horrible experience. At a time like this I felt they could have cared more but they didn?t. Only positive thing I can give them is that they didn?t charge me the two times I had to come back but they didn?t do much and the issue wasn?t fixed the first time. On previous visits it has always taken 4hrs with an appointment to get my oil changed as well. Why even bother with appointments. Oh and I had to go up there to make the last two appointments because I couldn?t get anyone to answer the phone. 2months of frustration. Still have the light after $2k of repairs. I was going to let them change the converter but they never called so I felt they didn?t want my business. Had it repaired somewhere else and again the check engine light is still on. At this point they should Fix the computer for free or do any other repairs needed to get the light off for free.

Quick and quality service always. Service associates always willing and ready to serve me.

I continue to get my Honda serviced at Thornton Rd Honda because I always receive excellent service. The service reps are friendly and they listen to your concerns and answer your questions or get someone to assist you if they do not know the answer. The work is done in a timely manner and the inside waiting area is clean and comfortable.

Clean and inviting wait area, excellent counsel and service.

The service department. They don't know how to fix anything.

i took my minivan fo a recall service and i asked the guy(kevin)some questions and he was not answering my questions in a desent maner like one of those guys who hate answering questions the dealer has great people that treat you with respect and that showed they do appreciate your business but this guy kevin at lithia springs honda dealer acted like he didn?t wanted to be there.

The customer service and the servicing of my car was excellent.

I have had such great experiences with Auto Nation. I have purchased and paid off 2 Honda Accords!!! When I am ready to buy another one, I will definitely be going back to them. Get you one!!!!

Even had schedule time took 2-1/2 hours for oil change and added extra charge was that I did not not ask for .

Deal was sloppy. Took forever for application to be reviewed. When finally thought we were finalizing paperwork, then after signing contracts , we were told we had to provide Additional documents to keep the car. They claim system went down and couldn?t give us copy of contracts and docs we signed. Finally after back and forth, 5 days, though I finally was done. Now I get a call today (1.5 weeks later) advising more information from the bank is needed. Never Again will purchase from this place.

I have a 2007 Honda. Auto Nation has been taking care of it from the beginning. They keep it purring like a kitten.

My service advisor Brunette is the main reason why I keep coming back because I trust her... her customer service make me feel special

Jackie is a keeper I've brought all 5 of my cars from him and he really takes care of me. Thank u Jackie I love my car

Everyone was pleasant and knowledgeable, and made buying my car a positive experience.

Drove in with battery problems, Amy made me an appointment the next day at 7am. I came in at 7 am and battery was checked and replaced in less than an hour. Great service!!

I had to get my oil changed last week, and they always recommend you make an appointment. So I did. My appointment was at 10 on September 3rd. I got there and of course there was a line to be seen by staff and when I parked and got out I said that I had an appointment at 10 to get my oil changed and they said it was going to be a 2 1/2 hour to 3 hour wait. I said but I have an appointment. But I guess it doesn’t matter. She asked if I would like to drop it off and I asked if they do rentals and she said no but you can do enterprise but it’s $50 dollars a day. What? Then don’t ask me if I want to drop it off if y’all don’t do rentals! And I said that I’ll have to make another appointment because I couldn’t wait 3 hours and she said ok here’s my direct line if you would like to reschedule, instead of making one right then and there. I left and won’t be coming back! Bad customer service

I was pleasantly surprised by the thorough car wash.

Excellent customer service as always!!! number 1

Honda is always prompt, and always delivers great customer service. This is why I keep coming back

stop overcharging $69.99 for basic oil change do not properly diagnose your vehicle I had to go get a 2nd opinion

Exelent costumer service?s , they do the extra to get what I want

Great Service. I wish the prices could be a little lower for service. But great service overall.

close to homan great place

Never disappoints - they do a great job every time.

Would like to thank Jonathan Streetman for his help.

I am a six time returning customer to AutoNation Honda and a Honda enthusiast. The team always takes care of us from the salesman, sales-manager, to the finance team. Wouldn’t shop anywhere else!

I appreciate the lengths that IKE took to ensure that I received a vehicle that matched my price range. I suggest any buyer to TRIPLE check the maintenance of these vehicles, each car had an issue and I ultimately left without a car.

Amanda Nail was my service advisor and was so very nice and accommodating. She greeted me as soon as I arrived and took care of my Service A request. Once done she advised me of the next service schedule and what I should expect to be done and how much it would cost which I appreciated.

Amber was awesome to work with , from the arrival to the closing of the service . Prompt and courteous

I always receive quality customer service from Honda AutoNation on Thornton Road!!! We have purchased 3 cars from this locatiom and always have them serviced here!!!

Walter made the new car process super easy from start to finish for us; we will be going back for sure. Thank you for everything!!

High-quality service, However, be careful about the cost. When I made an appointment, the site confirms that changing CVT fluid cost about $130, while they charged me $186. When I complained about it, I was told that the site is not upgraded, Can you believe it?

I was told my service would take only an hour and a half but I ended up waiting 3 hours to get my car back

It was okay . I got new breaks. My service advisor was wonderful and I am truly happy with her.

Now why is my car leaking oil on my pavement by my garage? So I took my car to get an oil change on yesterday at Auto Nation Honda on Thorton Road. I was told that the bolt to my oil pan had to be repaired. I paid $386 after a $60 discount. Then I was told that the sealants on the motor was loose and was leaking from the top. He recommended a dye so he can know which sealants had to be replaced and to come back in a week to have it checked. Now keep in mind that there has been no leak on my pavement but if the mechanic tells me the sealants are loose and need to be replaced then I'm going to listen and get it taken care off because I need my car. It will cost about an additional thousand to get it fixed but he also mention that I can buy a car if I didn't want to worry about repairs. No I don't want a car note!!! I get up this morning to an oil leak on my pavement which this has never happen before. Why is my car leaking oil? Are you trying to make sure that I come back and spend that money with your? I'm feeling duped because my fiancee told me that mechanics take advantage of women but he had to work on yesterday. Now I have to take care of this right away because now my car is leaking oil on my pavement but it will not be with Auto Nation on Thornton road!

Walked in not know if I was going to leave with a vehicle but in the end I ended up with the best possibility thanks to Alton of Autonation Honda Thornton!!!

My service advisor was outstanding. I was treated so well.

Dont buy or do business with Honda accord Thornton road, they will sell fraudulent extended warranty to you, then you can only get to know when you wanted to file a claim

Autonation Honda Thornton Rd is the best in terms of Customer service and quality of service. Mr Kevin Sylvester always goes above and beyond to make sure I and my family get the very best.

Was told I didn’t have appointment all though I had a email confirmation, was told it was a 2 hour wait for a oil change cause I didn’t have a appointment.. once again they found my appointment, it was still 2 hours. Told me a issue I was having wasn’t a thing and act like I was stupid. Love my Honda will but will not be coming back to the dealership.

Autonation Honda Thornton Road always treats me professionally when I get my automobile serviced there.

It was a a great experience and I love my new CRV

Great friendly service. Employees were friendly and helpful. Facility was clean and inviting.

Ike was very professional and welcoming. The process was seamless and rest of staff very helpful. They are not pushy and explained everything. I would definitely purchase from here again.

The service department was very professional and timely thank you all for the Great service.

I dealt with Walter and Steve. Both of them were so sweet! We bought an Acura MDX there that we love! When I first got on the phone with Walter I told him I loved how Auto Nation donates to breast cancer awareness and research and that my husband’s cousin was just diagnosed with breast cancer and that she needs prayers. Walter said he’d pray for her and asked for her name. I was very touched by that. We drove to the dealership which is an hour drive from us with our two small children and did business with them because we were treated better than most of the other dealerships we had gone to. Thank you all for your help!

Tresilyn was awesome. Kept me informed. There was however a less than positive encounter was a female who answered the phone 6/09 and was most effective in not allowing me to speak to anyone in Service, she enabled me to sacrifice a whole day.

The customer service at AutoNation Honda Thornton Road was amazing. I have been taking my car there since 2013 and wouldn't think of going anywhere else. We had our 90,000 miles service. Caitlin King helped us have another excellent experience. She took exceptionally good care of us. Thank you AutoNation Honda Thornton Road!!!

All of my family cars are from AutoNation Honda! During the sales process, I was really impressed with their product knowledge, pricing, and automated contracts making the overall experience seamless! Their sales, management, and finance staff ensure that we receive top notch service every time. The latest purchase with them was my Daughter's car. I co-signed with her on a Honda Fit in 2017. This helped her establish credit, and this year she purchased it without me as the cosigner. AutoNation is my family's go to dealership, and I highly recommend them! ❤

I love this dealership! They do a great job from beginning to end; Matching the me to a car that met my personal taste and practical needs. They connected me to financing that works- And they run a service department that's honest, reliable and timely. Finally, of course little things mean a whole lot like: Courtesy, Knowledge, Professionalism and a hot popcorn machine!! My next Honda will come from Thornton Road. If I EVER need another Honda. BEST CARS EVER!!🤔

Quickly performed my 30,000 mile service on my CRV.

I got my car September 2019 and I have received service from their on my oil changes and tire rotations. They always talk to me about my car after I have gotten it service to inform me the good, bad and what Will happens next time I come to get it serviced. It?s my first car so it?s informative to know what?s what and how each service works and what it does to keep my car running.

Great Service! I would bring my car back for service!

Larry and the AutoNation Honda Service crew were very nice and did a great job servicing my vehicle!

Great service. Thanks to the AutoNation team over at Thornton Road for taking good care of me and my HRV

Completion of service was as promised! That was amazing!

My overall experience at this dealership has been very good, The staff are very professional and have made my transition to a new car and a new make exceptional.

Best price excellent service at this location Very professional employees service

Best vehicle for family of 6 Very convenience for kids and adults Easy to drive Never been tiredness while you driving

Tresilyn Wilson is very helpful, kind , caring and professional. I was satisfied with the work done on my car. As always I had a great experience here!!!

Amber Smith was my customer service representative. She was very nice and friendly and knew her job! I recommend anyone to go get their car serviced at AutoNation in Lithia Springs

Great customer service! She was so kind and sweet !

Always great service given in the 3 years I've been taking my vehicle in. Amber and Treslyn are wonderful!

My advisor is always nice and friendly she gives me updates when service is taking longer than usual the dealership also has complementary coffee, tea and hot chocolate when waiting with a clean waiting area

I highly recommend AutoNation Thornton Road to everyone. The entire process from the beginning to the end went perfectly well without any glitch whatsoever. Jon and his team are super friendly, professional and definitely there to assist you in every way!

Thorough service..detailed report...in & out less than 2 hours (had planned half a day)..and very comfortable waiting area!

Great service, quality and ontime. Service Advisor Caitlin carefully explained all options.

The service was quick and easy , as always. It took only 2 hours to get 3 things fixed on my car. I was glad to see that they had things in place to adhere to the current social distancing.

Great service! They get you in and out quickly!

Amber Smith was very friendly and on point about what needed to be done. She kept me updated constantly.

Was able to set a service call quickly even in this distancing time, only real complaint is there should have been only one service rep for me to deal with, there was a different person each time. One when we dropped the car, the person we were assigned was't there, another when we picked it up. Another when we returned to get the work completed again not the one assigned and then another when we picked it up. So wasn't able to build any kind of relationship with anyone. Back in the day when we took another car we had, we always had the same service rep and usually the same tech working on our car. No one seemed friendly to the point of wanting to get to know you. But then again could have just been to do with what we are all involved in right now. But so far satisfied with the work, although haven't been able to go any wheres to give the car a real chance to see how the repair truly went.

The service is fast and reliable. Treslyn is great_

Jon King with AutoNation Honda handled my urgent need for a car and I couldn't be more happy with my purchase! Everyone was very nice and helpful through the whole process! Thank you so much!

Jon King with AutoNation Honda Thornton Road in Lithia Springs, Georgia, handled my urgent need for a car and I couldn't be more happy with my purchase! Everyone was very nice and helpful through the whole process! Thank you so much!

It was a pleasant experience. Service was quick and my vehicle is running smoothly.

Kevin was my service advisor . Had the oil changed in my 2019 CRV. He was very courteous and professional and even informed me about how my car would tell me when it needed to be serviced! I was in and out quickly with no issues. Thank you for your help.

My service provider named Amber is the BEST!!!!!

I took my car in for repairs. The Service Advisor - Caitlin, who helped me was very courteous and friendly.

They keep you abreast of every step they take

As usual everything was great, my service rep Amber was very helpful.

great service! Amber was very nice and polite

I have a Honda Civic. I go to them when I need a service change they are friendly and there customer service are excellent. The lady that help me was name Kailyn yall she was so sweet and polite to me.

Awesome service! They're friendly and very personable. The fresh popcorn is good too!!

I had a great experience with AutoNation Honda. The customer service was super and I absolutely love my new car!

I took my car in for a routine oil change and tire rotation. I received Excellent Service as always. The Service Advisors care!

Alex in Service Dept was super helpful, friendly, chatty and got me in and out for my 25k oil change/filters etc check up. Gave me 3 tire quotes for later this year; and we talked about how we love our jobs and are blessed to be alive (he had liver transplant 3 years ago). Thank you AutoNation for Alex!!

Great customer service! Angela was wonderful.

They were knowledgeable about the cars they sale. And have wonderful customer service!

WE needed to lease another Honda and wanted to see what they would give us on a new lease, since my current one was up. Not only was the staff friendly they gave us a great deal on my new Honda... 100 times better then Hennessy Honda... They are my go to for now on for my Honda leases. ❤️

Great work on my vehicle.

In and out, great experience.

Caitlin provided exceptional customer service! The reason for my visit was airbag recall. Thank you!

I had service on my 2012 CR-V and as usual the service was excellent! Service was done accurately and finished in a timely manner. Always get excellent service at AutoNation Thornton Rd.

Thank you so much to Caitlin for the great service!!!!!! i really appreciate your amazing customer service and help!! Also shoutout to Jeff who worked on my car!😊

I get really great service and I have really great Service Advisor's Amy and Tresilyn!

I went to service my vehicle, caitlin was my advisor and she is the best. Took care of me, kept me informed while i was there. People are very nice at this dealership i am really impressed. I will definitely come back to this dealership!!!!! Ask for caitlin she is the best.

Used cars are bad. Not helping with Mechanical problems. That they knew about and divulge those problems to the buyer. I thought Honda was better than that.

They handle everything properly

A big shout-out to AutoNation Honda on Thornton Road ....I’m here for an oil change and they told me I needed a list of things done $600 😳 I said ok, do it😬 They just came back and said there was a mixup and I do NOT need those things done 🙏🏽🙏🏽🙏🏽 Thank you for honesty 😇👌👍🏻

Read warranty information carefully. I was ripped off by the finance manager. Brought my car in today. Come to find out my oil changes are not covered after he stated they were. I bought the 5 months ago. I went in to speak with the finance manager. Guess what, he no longer works there! No one can help me! Once you purchase the vehicle all the customer service is gone. DO NOT BY A CAR HERE!

I bought a car at car at HondaNation,an HR-V sport. It had several issues occur over the 4 months that I owned the car. The GM,Simo,is an AWESOME person! He wants to make sure ALL of his customers are happy and safe.He made me an offer to turn in the ‘19 HR-V,due to the problems I have been having,and get a ‘19 CRV. Same year,but a much nicer car!! THANK YOU MY FRIEND!! You are a true man of his word! EVERYONE that loves Honda’s like I do,I highly recommend going to AutoNation Honda on Thornton road!! Amazing people that really care!!? DEFINITELY 5 STAR RATING!!!!

The friendliness of the employees. Made me feel at ease and relaxed. The facility was neat and clean.

If you are going to buy a vehicle, use Autonation Honda on Thornton Road-ask for Jackia

Oil change was done in a decent time.

Best buying experience I have ever had! I drove over an hour to get to the dealership. The whole team was wonderful to work with and was very knowledgeable. I will definitely buy from them again! Thank you!

I went back to AutoNation Honda Thorton Rd. 3 years after having a great experience with their knowledgeable and helpful staff. I needed to trade in 2 cars and get a minivan (since having had twins) and the process went seamlessly. I worked with Jena & Gabriel. Both were trustworthy, and radiated "for-ness" of getting the deal we needed to fit our budget and needs AND create a a win-win for both sides. What more could you ask for? They are my car buying fam forever and I have since recommended them to 2 other family members.

The service is great!! And the people are very friendly and knowledgeable!!!! Thank-You for your great service!!!

5 stars: Ms. Nail is great. I live 40 mins always and still choose to bring my car here! Every time I go and get my car serviced, she is always informing me on ever step. Great customer service and very pleasant environment! I want to thank them all for all that they due!

Dylan is an awesome sales man. He went over and beyond to make sure I was satisfied with my 2019 Honda Accord.

I recently purchased a 2019 Honda Pilot from AutoNation Honda. Ike was my salesman and he was absolutely phenomenal. He took time to explain the process, was very knowledgeable about the vehicle and had a genuine interest in my needs as a customer. Buying a vehicle can sometimes be a very long and tedious process. This was no different, but having a salesman who genuinely cared made it better to endure. The 5 star rating goes to Ike for his exceptional customer service. Ike deserves to be acknowledged and he gets my full recommendation if you are purchasing a vehicle.

Jena and Brayan made our new car purchase wonderful and a smooth transaction. Jena listened to what we wanted over our phone conversation and had the SUV ready and waiting when we arrived. Brayan took over when we arrived at the dealership and took us for a test drive and completed the purchase paperwork to our satisfaction.

Good service. Helpful employees.

I purchased a vehicle from AutoNation Honda a couple of weeks ago and I received awesome service. Walter who assisted me with the process made my vehicle purchase a pain-free process. I would definitely recommend!!!

I generally wait for my vehicle to be serviced, so having the job done at the promised time is a big item for me. On this visit AutoNation Honda nailed it.

Auto Nation Honda was a pleasure to work with! They made this process incredibly easy for me and the entire staff was more than welcoming. I worked with Brayan directly and he was super knowledgeable about the vehicle, heard my needs/wants and was honest and transparent with me; definitely a win! I did not feel this place was just out for a sale no matter the cost to the customer. They ensure that you’re comfortable with your purchase. Overall, Auto Nation Honda made me feel like family immediately and I trust them. I’ll be forever a customer.

They had the car we wanted and it was in good condition. The salesman came in on his day off to sell it to us.

Michelle helped me yesterday! She was very nice and personable! She acknowledged both my babies and kept a smile on her face! Thank you for your care!

I dropped my 2007 CRV off last Saturday at Honda Carland on Thornton Road for a 9:00 appointment. It was there to have all 5 lugs and lug nuts replaced on the front left wheel. I was told I would be contacted in a few hours with an estimate. I never received that call and later at 1:00 that afternoon I called the service department to see if it was ready. I was told it wouldn't be fixed because the parts would have to ordered on Monday and would not come in until Tuesday. I asked the service agent why was I not told about this, but didn't really get an answer other than parts were not available. So, Tuesday afternoon I went to pick the car up and was shocked to see a nearly $650 repair bill just to replace 5 lugs and lug nuts. The girl I picked the car up from was not the original person I had been dealing with. She knew I was very angry because I was never told it would be that much. She was kind enough to reduce the charges by 15%, but that doesn't excuse my entire bad experience. Very undecided if I will ever bring this car back to the dealership again.

Very friendly and guick service

Helped my son with his first new car purchase. Found the car that he wanted online. Called and spoke with Carlos. Worked out a deal we were happy with over the phone with out any hassle. No bull when we got to the dealership. Paperwork was easy and finance manager was a pleasure to work with.

Courteous professionals who work with you to ensure you leave a satisfied new Honda owner. Are you looking for a new car, then Autonation Honda Thornton Road is the place to buy. 5 stars for the staff . Absolutely no regret dealing with Cedric and Mr. Vi.

Always having the time to give so I can ask all my questions. Taking care of customers

I have had an awful experience getting my car part for the repair to my vehicle. I have been very patient and I am running out. When I was told 5/23 for my ETA on the part and now to be told that’s not when it arrives but when it’s shipped just really was wrong. Everyone knows that ETA is when to expect the arrival of something. It’s just been one thing after another. I just want my car back and repaired correctly. I’m tired of trying to communicate and getting the run around. Maybe when they get it fixed and want there money for the repairs I will wait 2 months before I can pick it up. I’m just one unhappy customer.

Very professional and friendly... Denzel was very professional and make sure I understood what was done..

this was the worst experience I've ever had. I wouldn't recommend a mechanics shops to anybody.

We had a great experience purchasing a car. Mario was helpful and professional!

Fabio was awesome!!!! Even communicated with us on his day off!!!! The easiest and best car buying experience we have ever had!

We were the last customers of the day and Cedric took the time to pull around cars for us to look at. We then saw a used one and decided we wanted to go that route instead of new! He was super nice and helped us deal the deal!! All employees stayed late to help us purchase this car and never made us feel unwanted!!!

Everyone at Automation Honda on Thornton Rd was very friendly, efficient, and accommodating! I am mobility challenged so this was a big deal for me.

I don’t feel confident in their service

One of the easiest car buying experiences in years. The staff was great. Ask for Alton. We went there to buy a new Civic for my teenage daughter. Alton, made sure my daughter got exactly what she wanted. We test drove, completed the car buying process and was back on the road in just a couple of hours. I will definitely visit Alton and AutoNation Honda the next time I am in the market for a new car.

I received fast and easy service. Amy walked me through the process and made it painless.

The mechanics broke a corner of the radio cover installing an airbag recall; then tried to glue it in place, leaving residue all over the radio and glovebox. No one said anything to me and it wasn't realized until I got home. How do you take your vehicle to have something repaired and they break something and hope you don't notice. Will NEVER take any vehicle back to AutoNation.

Just leased a Honda from Autonation. Salesman, Brayan, and Manager, Richie, were great! Very pleased with the experience. Highly recommend them to anyone in the market for a new Honda. You will be glad you went there!

Yes good deal and best in town

Gabriel and Will we're more than helpful really made purchase very easy would not hesitate to go back for another vehicle.

I've had my Honda since 2015 and I am very happy with it and the service department on Thornton Road.

Ask to speak with Tresilyn in Service only if you want the best agent in town who makes getting service easy, stress free, and enjoyable. She is honest, helpful, and considerate. Tresilyn at Honda gets the job done!

Service was great. Any took great care of me.

Oil Change was easy in and out.